The plane was super hot and the boarding process was awful.
Was not a big fan of this airline. The way to amsterdam and india the flights were an hr ahead of schedule but the rides were very turbulent.
Baggage system failures caused an hr and a half delay. Which made me miss my connecting flight in london. The customer service for jet airways is awful. Dealing with them over the phone was near impossible.
The flight itself was awful. All drinks are served warm and the food is garbage. Crew was super slow and i would have to walk to the crew/kitchen area to get a drink.
The plane and entertainment systems are dated. Terrible sound and video.
My luggage was also damaged in transit.
An efficient supervisor facilitated boarding & bag stowage overhead.
She also facilitated transit of passengers to the rest rooms during meals service.
Loose meal tray holders from seat backs.
Mumbai Airport needs longer and more people movers.
Jetways are too steep for egress.
One walks for 10 mins before reaching a rest room.
At boarding the gate staff makes no advance announcements for passengers to board by Zones 1,2,3,4. The back of the line extends so far in to the hall that passengers are in a crowd at the gate too late to understand and remain standing in a crowd at the entrance.
Please take this airline off your website. We got there on time but they wouldn’t have us boarding pass as they closed the door. It’s an absolutely scam. They made 40 people miss the flight as they overbooked it
Smooth takeoffs and landings.
Staff very considerate of passengers going to the 'Head' during meals service.
Seats reclining mechanisms vary. Very inconvenient as it has a domino effect on those that do not work.
Window shades sticky, Announcements unclear - our rolling accents
Service of meals very slow. Can improve efficiency.
Steep Jetways make egress very slow but understand that's an airport problem yet buses are faster from rear exit
the flight was ok and we were served with food,which was average,.ONLY vegetarian,.
the luggage was booked all the way to Chicago which was very useful and was appreciated.,since we had a connecting flight via Istanbul to Chicago we were allowed 2 suite cases each.
it was 2-2 and a half hours late.it was very tiring and inconvenient especially for senior citizens and small children.they kept changing the gate and no one was there to assist the passengers.
Plenty of leg room for coach class
video system broken
No US power adapters
overhead light unadjustable, glaring in eyes, couldn't use
arrived 15 minutes early, then waited 30 minutes at gate before they would open door
The ground crew as well as the cabin crew was extremely helpful. My arm was in sling and I was traveling with my 3 yr old so they helped me everywhere from carrying the baggage to providing comfortable seats.
Check in was easy and smooth. Flights on time.
Seating allotment should consider family and kid requirements of passengers
CREW GOT ME A WHEELCHAIR SMOOTHLY WHEN REQUESTED.
I WAS NEVER TOLD MY DOMESTIC FLIGHT WOULD DEPART FROM THE CHENNAI INTERNATIONAL AIRPORT!!
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