Daily cleaning, installation of cabin HEPA filters on flights from Quebec to Shanghai
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|February||Best time to beat the crowds (11% less expensive on average)|
|August||Most popular time to fly (35% more expensive on average)|
Average price round-trip
|C$ 894||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 428||or less|
Good deal one-way
|C$ 250||or less|
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Quebec to Shanghai.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Shanghai from Quebec is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Shanghai with an airline and back to Quebec with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Shanghai from Quebec up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Amazing service"
Cons: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Pros: "Crew was nice"
Cons: "Did not like emergency exit seat."
Pros: "More leg room than most flights."
Cons: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
Pros: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Cons: "Not a thing."
Pros: "Crew was good. The food was good quality."
Cons: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Pros: "Crew was amazing and very comfortable seat"
Cons: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Pros: "Crew was great. Economy premium was definitely worth the extra cost"
Cons: "I wish the flight wasn't 13 hours haha"
Pros: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Cons: "Not much"
Pros: "Attentive and friendly service, good food, fairly spacious seat."
Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Pros: "We asked for the seafood meal option. Great food and we were served before regular meal service. The ANA staff was unfailingly polite and helpful. The economy class seats were surprisingly comfortable and the entertainment options were well-rounded. We hope to fly on ANA again!"
Pros: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Cons: "Movies and musics more variables from all over the world."
Pros: "Staff was great and both the terminals and onboard"
Pros: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Cons: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Cons: "Nothing. It was perfect. Comfortable, cute stewards"
Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."
Cons: "Food was not good, seats not comfy"
Pros: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Cons: "The entertainment is pretty limited , and the food selection is limited for western food."
Pros: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Cons: "Again, would prefer a larger selection and more change with movie choices."
Pros: "Crews' performance was good."
Cons: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Pros: "Excellent food. Very nice service."
Pros: "Service was great."
Cons: "Seats had a lot less leg room than a typical plane and, really, the food could have been better."
Pros: "Free alcohol on international flights is always a plus."
Cons: "The movie selection was not as expansive as I've seen previously."
Pros: "Great customer service and very kind staff!"
Pros: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Cons: "Food was disappointing for business class ticket. Seats did not recline all of the way."
Pros: "Efficent, courteous and reliable."
Cons: "Nothing in particular."
Pros: "Newplane, excerlent crews"
Pros: "Crew and service awesome"
Cons: "Not enogh choices for entertainment"
Pros: "Messed everything up!!!"
Cons: "Messed everything up!!!"
Pros: "The food was excellent and the flight attendants were courteous and thoughtful."
Cons: "I slept through a meal."
Cons: "It was very warm on the plane."
Pros: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
Pros: "Young, pretty, and charming stewardesses. :-)"
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Cons: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Pros: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Pros: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Cons: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
Cons: "Limited movie and news programs"
Pros: "The airline gave us pillows and a small cover"
Cons: "The food was nasty, and no air circulation plus so hot in there"
Pros: "All good"
Pros: "I got to my destination on time with my luggage"
Cons: "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
Pros: "The plane they used was B-787"
Cons: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Pros: "Very efficient, very fast boarding. Crew was polite."
Cons: "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."
Pros: "Not applicable."
Cons: "I was not permitted to check in and board the flight due to incorrect information about the policy and refused to consider my written proof to the contrary."
Pros: "Highly professional and nice crew. New airplane."
Cons: "Replace sorry sandwiches with normal food."
Cons: "Stay away from Turkish airlines. Customer service is the worst I have ever experienced"
Pros: "Both friendly and professional"
Cons: "All is perfect! They couldn’t be better"
Pros: "Professional service"
Cons: "1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think."
Pros: "Crew was very good and the food excellent."
Cons: "Seat space is a little small."
Pros: "I don’t like any thing take them over 5 hour to take me to the hotel"
Cons: "Everything I don’t like I don’t think so I will fly for free even"
Pros: "Being a regular traveler I was blown away and how the staff went above and beyond to be courteous and helpful!!! Great job Turkish Airlines. You got it right!"
Cons: "I was in business class with flat bed seats and it was not as private as with other airlines. The seat was more hard than I expected. But overall it was a great value for a business class ticket"
Pros: "Good food for economy and crew was really nice . Great movie selection , nice amenity kit for economy."
Cons: "They weigh your carry on making you shift things . 31 inch pitch is tight for a long flight. Didn’t give 5 stars to the entertainment because although excellent selection , the touch screen is very slow to react making it frustrating."
Pros: "Food was good but not excellent. Good inflight entertainment system and choices."
Pros: "no clear on when to go"
Cons: "check in delay"
Cons: "Transfer from one plane to the gate"
Pros: "Typical short business class. Quality was still nice. Room to spread out and crew was accommodating"
Cons: "No priority boarding for business. And still no beverage service before take off (alcohol)."
Pros: "We received edit seats so we had more room which made the quick flight more comfortable."
Pros: "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
Cons: "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."
Pros: "Service, timing"
Cons: "Didnt love the food ..."
Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."
Pros: "nothing really special"
Cons: "Food is very Poor Seats are cramped and uncomfortable"
Cons: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
Pros: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Cons: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
Pros: "I like the punctuality of boarding time and taking off/landing time."
Cons: "The second meal wasn't exactly my taste."
Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Cons: "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."
Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "See above"
Pros: "The crew members were all very helpful and went out of their way to make sure that everyone on board was attended to. The food was great too!"
Cons: "Our flight left an hour behind schedule after a bit stressful of a boarding process."
Pros: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Cons: "Late boarding Late arrival"
Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Pros: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Cons: "See literally everything above"
Pros: "I like the movies"
Cons: "boarding should be handled better than what i saw at Istanbul. a man checking every ticket manually which cause many long line and waiting to get to the bas"
Pros: "Seat comfort, entertainment, food quality, professional staff."
Cons: "seating assignments, lack of service support if book through Kayak, Turkish Cairo staff said they had fixed the seating assignments for our onward flight...not true. Transiting Istabul airport is tight on times due to long security lines."
Cons: "My luggage did not come with the flight. Too short a time between Ankara-Istanbul flight and Istanbul-Accra flight. I missed the flight because of delays at Passport Control and had to fly the next day."
Pros: "- the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant"
Cons: "- Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times"
Cons: "I missing my bag 10 days and no any details"
Pros: "Crew was helpful."
Cons: "No entertainment"
Pros: "Excellent service. Food was great too!"
Pros: "All the movie options, the great food, the great service, and the timeliness of arrival."
Cons: "Nothing, it was great!"
Pros: "Lots of leg room"
Cons: "there was no entertainment no pillows no blanket inside of the plane was kind of cold and the flight attendants were quite indifferent to your needs I couldnt lower the number of stars but I give it 1 star all around!!"
Pros: "good food, nice attendants, comfortable seats, good pillows, useful toiletries bag provided,"
Cons: "no wifi"
Pros: "the boarding was fine, we were on time and the staff was pleasant."
Cons: "the food was ok, they played one movie for everyone to watch and our screen was not the best, small seats with no leg room, filthy greasy window i had to clean to look out of."
Pros: "awesome services and food"
Cons: "food services time"
Pros: "flights on time.."
Cons: "Our pre-ordered meals were not served"
Pros: "I do not like anything"
Cons: "They serve Turkish delight half of them get half not including me When I ask he told me you are sleeping .the time they serve she was air hostess how he can told I was sleeping point to be noted. Same thing they serve pouches I do not get.i will never fly this air line SOHAIL"
Cons: "Turkish airlines lost my baggage, each time I call them they blame ground handling personnel"
Pros: "The crew is professional yet very courteous and friendly."
Pros: "The airline staff were professional and welcoming. The airplane was comfortable relatively speaking."
Cons: "From New York to Turkey, my connecting flight left before we arrived which made me almost a day late in reaching Cairo; big inconvience. They need to do a better job with timing connecting flights. Turkey to New York, the flight went smooth"
Pros: "Everything was perfect, employees,boarding ,food all stars for everything!!!"
Pros: "A real plug under each seat seat pitch better than most airlines No-fuss attitude makes things easier in general"
Cons: "cleanliness is a different standard from, say, Lufthansa but not botheringly so. Turkish telecom wastes your time in trying to get on the Istambul Airport wifi - impossible."
Pros: "Crew is amazing and friendly"
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Cons: "Baggage was extremely delayed. Boarding and take off were delayed too"
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Smooth flying!"
Cons: "Better & more snacks.....no ice?"
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Pros: "Food was great. Especially the ice cream."
Cons: "The food not so much breadddd"
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "The two stewardesses were awesome helping me to reschedule possible connecting flight due to leaving mdt 2 hours late"
Cons: "The gate agents were extremely slow causing the flight to pull from the gate 28 minutes late. The capitan of the plane needs a course on how to be polite to an upset customer"
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai."
Cons: "2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed."
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Pros: "Two ladies working in the aisles were very pleasant and nice"
Cons: "Takeoff accelerated too much... nicer to have a longer launch process"
Pros: "Friendly staff, good service and on time departure/arrival. Was also quite pleased with the food options available during such a long flight."
Cons: "Not much to read"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "Great service, very comfortable."
Pros: "Inflight free texting everywhere that wasn't China, decent food, funny crew (I liked the mix of American and Chinese)"
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "Same as above."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Cons: "Seats are very small."
Pros: "Distaff who is very friendly and accommodating."
Pros: "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
Cons: "Tiny old plane, props blocked my window view, no entertainment system."
Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Pros: "I'm always happy when I get a Delta flight that has the in flight entertainment. Good selection of tv shows, movies and music. Makes the time go by fast"
Cons: "Can't really think of anything I don't like the"
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Pros: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Cons: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Pros: "The audacity of your gross negligence in a time of global pandemic."
Cons: "Any semblance of social responsibility or ethical behavior."
Pros: "Comfortable and Clean"
Pros: "The crew was the best"
Pros: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Cons: "The best"
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Cons: "The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals"
Pros: "Crew were very friendly and welcoming. I was in economy, and I am a big person but the seats were comfortable."
Cons: "Impossible to do beter."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "Great staff and food"
Pros: "Our flight was delayed in Italy and I was worried I would miss the connecting flights to the US. But not to worry Lufthansa waited for our flight and got our luggage on board as well. The food was outstanding."
Cons: "That we could not by-pass the German passport check and go right to the next flight and check out passports only ones."
Cons: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Cons: "There was hardly any communication about the delay."
Cons: "I didn’t like selection on movies"
Pros: "Excellent service like always Lufthansa! Very good food, nice entertainment, excellent crew!"
Pros: "Tout était impeccable."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Cons: "Plane was HOT"
Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"
Pros: "Luthansa flight was very good. On time, and best quality"
Pros: "Service, food, and entertainment was great!"
Pros: "On time Boarding was convenient"
Cons: "Food Seats"
Pros: "Everything was great overall. Flight wasn’t full, so I had some nice extra space for the long flight."
Cons: "Sat on the tarmac for two hours before take-off due to snow and ice. The flight itself was fine. Deplaning in Shanghai sucks. Economy class had to wait inside the plane while business class was let out and shuttled first because the plane parked out away from building and we had to walk down steep stairs and then ride a shuttle bus to the building."
Cons: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Pros: "Usual good service for economy class on this airline"
Pros: "The crew was very friendly and polite. The airplane was clean. The boarding was quick and easy. The entertainment was varied and enjoyable."
Cons: "It wasn't an issue on my flight since there were empty seats in my row, but I don't enjoy the spacing provided for personal items on the floor under the seat in front you. For four seats there are three sections; so, you can hope that someone doesn't need any space or else you have to decide how to awkwardly split it up."
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Cons: "No difference between Business class and main cabin."
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "I like that the flight crew did the best they could to make sure my husband and I were sitting together with one child."
Cons: "I did like that my whole family including two children 2 ad 6 were sitting all separately all over the plane. Children 12 and under should not be seated separately. And that should be the job during the check in. Not during birding."
Pros: "free upgrade to business class :)"
Pros: "The crew was pleasant, and the food just fine. The entertainment options of movies or music or news were quite good."
Cons: "The first plane left too late to make the connection. The Lufthansa staffer who reorganized my trip considered two options and picked the best one. However, she didn't stress to me how far the next gate was at another terminal -- luckily I asked someone else who helped me get a bus. I am not fluent in German so that may have added to my uncertainty. And my suitcase, which she said she was making sure would get to me in Marseilles, did not come for 24 hours."
Pros: "Once we connected, with the help of our escort, the flight was wonderful. I had an aisle seat due to the coach section and the very small leg room, but service, professionalism, comfort (aisle seat!) was perfect."
Cons: "More leg room in coach. If you are tall at all, it is really uncomfortable. I am 5'8' and, on the out trip to Germany from Charlotte, I almost lost it with the lack of leg room and claustrophobia......."
Pros: "Air china different"
Cons: "My seat (33A) was would not recline. I alerted the stewardess early on, she called a male colleague, both smiled and reassured me that they will deal with it later on. The uncomfortable seat became even more cramped as at the end of the dinner service the passenger ahead reclined his seat. I tried to catch the attention of the cabin crew - in vain. On disembarkation I saw the stewardess and reminded her of her promise of help . She sweetly wished me a "pleasant weekend". The cabin crew did not seem to care much over the discomfort of an elderly traveler in economy class."
Pros: "The food was good, and crew came around several times to offer drinks."
Cons: "Seats were very cramped in economy. A big factor on a 10 hour flight."
Pros: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
Pros: "Promptness, profesional and nice service. Everything overall."
Cons: "delay on boarding time-problems with the aircraft"
Pros: "Good service, free beer and great in flight entertainment"
Cons: "Not friendliest crew"
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Cons: "The connections for audio wasn'y working, false contact..."
Pros: "Everything was great, service on flight was really nice."
Cons: "Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation."
Pros: "New aircraft used like their 787-800s"
Cons: "Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices"
Pros: "Hainan airline it's just amazing."
Cons: "They did everything on high customer expectations level."
Pros: "The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all."
Cons: "Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass."
Pros: "We like the people doesn’t even want to help you !!!!!"
Cons: "The worst customer service and Communication airline ever. A lot of things can be done better"
Cons: "It was comfortable flights, reasonable price , very nice crew, they got me all I need."
Pros: "Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,"
Cons: "The domestic flight food was only bearable."
Pros: "Crew was attentive"
Cons: "No vegan options, flight was delayed, missed connecting flight, stayed in lounge"
Pros: "Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket"
Cons: "Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket"
Pros: "flight crew is pleasant. cabin and toilets are clean."
Cons: "I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV"
Pros: "i like tv which has many movies"
Cons: "i dont like because i still not take my baggage"
Cons: "Long trip from the international terminal"
Pros: "Crew services were excellent , boarding on time"
Cons: "The seats we’re little bit tights also the food wasn’t so Good because not for foreigners taste it’s chinese way."
Pros: "Cabin temperature was reasonable; staff were nice and helpful; time spent boarding was good."
Cons: "Food was just OK; seats were not the most comfortable"
Cons: "Only one member of staff for a lot of people connecting from chongqing. Even though arrived with a lot of time to spare there were many problems and in the end i only made the flight as they delayed it and i sprinted through the airport."
Cons: "The TV wasn't easy to use at all. The touchscreen didn't react well so people have to poke very hard multiple times. Many buttons on the remote didn't work either. And the contents of choice were either entertaining or up-to-date, which made the trip very boring."
Cons: "Priority to Business is announced but there is no separation with economy and they start loading passengers up right away."
Pros: "It looks like economy starts in the 30's - so my seat 35K wast actually just a few rows in, not in the rear of the plane as I would have expected (in the States). Luckily I looked up when I was only at row 37 and could sneak back to my seat real quick!"
Pros: "Overall service was good. Everyone was helpful and friendly. Check in was efficient and fairly quick. There are signs in Chinese and English so it is not too difficult to find out where you need to go."
Cons: "The flight was delayed almost 3 hours and not much communication about the delay. They made an announcement in Chinese and everyone started lining up. My gut instinct told me the flight was delayed because i saw food being stacked at the counter and then the peoole in front of the line was picking the food up and sitting back down. That is my only real complaint about this airline. The food was was okay."
Pros: "Everything from checking in and onboard services were very good. I liked the food the best."
Cons: "Nothing big"
Cons: "I was disappointed with the airports in China"
Pros: "crew was very attentive and super nice. food was excellent for airplane food, plenty of entertainment"
Cons: "boarding was disorganized and priority was not inforced. long walk from terminal to terminal"
Pros: "staff was nice and helpful"
Cons: "no slippers were given, only socks"
Pros: "landed in wrong gate because of lax long taxi after landing my seat would not stay lay back, it would sit back up over time. I had to lay back once a while."
Cons: "Everything.... Especially service..."
Pros: "lay-over time in Beijing was a bad experience. Did not know we had to take out luggage, get visa, find hotel, etc, etc, etc and then check in again in another terminal the following day. Pain in the butt (sorry for the expression)."
Pros: "The seat is ok"
Cons: "The first flight was canceled with no reason. No one sent me a notice and we had to beg the crew to find us a different airline to fly with. There was dellay in both flights. Will think twice next time before buying a ticket with Hainan Airlines"
Cons: "When my daughter arrived in China no one would help her to get her ticket or show her where to go it took her over an hour to find someone to walk with her to get her ticket at counter and take her to the gate. I ask them in Las Vegas she needs assistance when she gets off the plane in China they told us to just show stewards your ticket and itinerary but no one helped her I would never take this airlines or refer it worst ever"
Cons: "Didn't like being treated like a foreigner in my own country workers at counter talked down to me coz I wasn't Chinese I ask if they can assist my daughter when they land in China to get on other plane said they don't provide that service. Instead of ticketing her all the way my daughter had to get off in China and go to ticketing and get ticket for other flight to Bangkok"
Pros: "Seat pitch better than many others in economy. Free inflight WiFi was great!"
Cons: ""Hollywood" and "New Releases" sections were empty, so only two English language movies for a 12 hour flight."
Pros: "Service was good. Plane was clean. Free alcohol."
Cons: "No American/Hollywood movies were uploaded to their entertainment services. The flight attendants said that their entertainment system was recently updated and they must have forgotten to refresh the new releases and Hollywood movies. Also, they ran out of mango + coconut juice even though their flight cocktail of choice was a Passion Sandy (coconut juice + Baileys)."
Pros: "Crew was very nice."
Pros: "Friendly and helpful staff on the plane and at the airports"
Pros: "The plane chosen was good spacious model."
Cons: "The choice of food was bad for me because I am a vegetarian. They had dishes with all meat through it. :-("
Pros: "Never heard od Hainan until I bought the ticket great experience for sure"
Cons: "Middle seat...bummer"
Pros: "I thought the food was excellent, especially considering in economy seat."
Cons: "Flying economy sucks because the seat space is just too cramped. No news there . . ."
Pros: "Good entertainment selection. Breakfast was good with the egg frittata, potatoes and fresh fruit and yogurt."
Cons: "The dinner was greasy noodles with meat. The meat on the salad was fatty. I just finished feeling unsettled."
Cons: "The flight destination is Beijing but we need re checkin at Shenzhen and the worst is we need to pickup bag and rechecked baggage"
Pros: "Nice staff, comfortable seating and reasonable variety of food."
Cons: "No information about transfers, had to transfer own luggage. On the flight back it was rescheduled the night before but not enough time for transfer and so I and many others missed our connection flights and were stranded at the airport for six hours. There weren't enough staff to handle the situation and rebook or help with customers who were clearly stressed and drum up. This was really disappointing."
Pros: "The seats are really comfortable."
Cons: "The transition is so poor. I bought a ticket from San Jose to Hangzhou. Transit Beijing. you can never transite from Beijing to hangzhou on time. They will ask you to delay your trip and take another airline. Which is 5 hrs waiting. Plus they won't even say sorry about their poor service."
Pros: "Besides the entertainment system not working - good flight"
Cons: "During the return flight - the entertainment system was not working"
Pros: "Their business class is great. When we had to change planes in Beijing (we flew from Shanghai to Chicago by way of Beijing), they sent someone to guide us from Terminal 1 to Terminal 2. Since most of the signs at the airport were not that understandable, it relieved us of stress. And, of course, it's nice to be picked up by limousine and driven to the airport! And flat beds, excellent food, caring flight attendants."
Pros: "Lots of movies, Tv, and music to keep entertained. Many good Food options and drink choices were great!"
Cons: "Seats a little small and by the time the food came to us they only had one option left so that was a bummer."
Pros: "Crew was good"
Cons: "Food again. Hainan's food quality has dropped dramatically comparing from when they started the line between SJC and PEK"
Pros: "Nice plane"
Cons: "Not cool enough"
Cons: "I wasn't told when I checked in in Boston that I had to pick up my luggage in Beijing and then recheck it on Miat to Ulaanbaatar. As a result, the extra delay and then having to change terminals--which also was not clear beforehand--made me miss my flight to UB. I had left 2 hours in between flights which always had been sufficient before. So I had to spend 24 hours in the Beijing airport waiting to see if I could get on the next evening's flight to Ulaanbaatar. I was told the flight was full but by waiting by the check in counter, I found out someone did not show up and I was able to fly. I will not fly Hainan again."
Pros: "Overall experience was great!"
Cons: "Would like more movie options on the plane."
Pros: "Our new 787 made the 14-hour flight bearable. The flight attendants were really nice and provided great service."
Airlines flying from Quebec to Shanghai have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Quebec to Shanghai
Masks required on board, masks provided on flights from Quebec to Shanghai
Social distancing seating
Middle seats unavailable to book on flights from Quebec to Shanghai
Testing for antibodies, testing for symptoms for flights from Quebec to Shanghai
Waiving of change fees. Search flexible flights from Quebec to Shanghai