Low season | November |
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High season | August |
Cheapest flight | C$ 212 |
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my baggage and I still have not got it back. Disgrace
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
They again did not offer any functioning WiFi in the transatlantic crossing.
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
At check-in at Guarulhos Airport, I was coerced to pay EUROS 100 for each of my two teenage kids travelling on economy premium on the same flight (total charge of EUROS 200) to AIR FRANCE on the rational that they were on a different class and therefore they would require additional care from the flight crew. My wife and I would be (and actually flew) only a few meters from our kids on business class in the same flight. Air France took EUROS 200 from me in exchange for absolutely nothing. My kids are seasoned travelers and independent, and in any event, they were not given any special or any other assistance or attention by Air France flight crew as result or in connection with the fee charged from me at any given time during the flight to Paris - so ABSOLUTELY NO SERVICE WAS PERFORMED AND THE FEE WAS SIMPLY ANOTHER WAY OF “MILKING “ EXTRA EUROS 200 FROM ME. Worse, Air France made us wait for everyone to deplane in Paris to let us deplane - after an Air France Paris representative ridiculously confirmed that our kids were our kids, with our kids at that time already by our side seating in business class. We almost lost our connection to Malta as a result. Such a scheme from Air France is outrageous – especially because it penalizes its customers flying in business class or in first class. I would have imagined that Air France would have wanted to attract clients to fly its premium classes – not to charge cheap EURO 100 fees and to keep them waiting to deplane with their families after 12 hours flights at their destination. You won’t see us any time soon Air France and best of luck with your strategy !
Flight was late over a hour just like the first one. WiFi was down.
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
My only issue was my meal was inedible except for the sides.
The plane used to go to Chicago was a bit outdated and needed a refresh
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
My connecting gate in .Chicago was across the aisle from my arriving gate. Otherwise I would not have made my connection. So that was very fortunate.
I flew basic economy, so it was what I expected. Crew was nice though, and flight was quick. Would recommend for flights under 6 hours, otherwise would upgrade to something with more leg room.
Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!
Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.
Airline staff was good the checkin process was ok but the plane itself was very bad the comfort was worst it was worst and the most stiff 5 hours of my life i felt claustrophobic
Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.
Shout out to the check in counter staff in Richmond. So pleasant and helpful with ticketing and seat selection.
Everything got delayed we were supposed to land at 1pm and landes at 8-9 pm … was horrible
the food choice of packaged chips and popcorn was utterly ridiculous for first class
Boarding was disorganized and delayed because they overbooked and wanted people to give up seats then further delayed due to an issue with the plane. They did not load my bag and it took a day for them to return it. Flight attendant was lovely and the only positive thing about this trip.
a321 business class not up to transcontinental & international flight standards
BA is now my preferred way to travel. On ground staff in Canada, London and Nairobi were patient , polite and helpful with our group. On board staff went that extra mile to make sure we felt important. Best of all, no lost luggage! Highly recommend BA in fact have 2 more long hauls with them this year.
Due to the long delays and rescheduling boarding was horrible. However, the gate staff and the flight attendants went above and beyond to remedy our frustrations. They were able to handle every potential harsh situation with Grace, compassion and coolness of head. Kudos to the MIA Gate A12 and night crew of flight 1572 YYZ to MIA.
I liked nothing about this particular flight. Not only it was initially delayed for two hours due to late arrival of the plane, but the flight attendants were also very late to show up coming from a hotel (based on the announcement made by the gate agent). They did not arrive on another late flight, so why couldn't they be on time? Total disrespect of the passengers!! The plane itself was cramped and the seats super uncomfortable. To top off the poor experience, my video screen did not work. To summarize: flight delayed for 3 hours, cramped and no entertainment (for me).
They kept posting delaying flight due to maintenance issues from incoming arrival flight since 10am, the flight is supposed to depart at 3:45pm, after kept delay until 12am, they finally said it’s canceled. What were they doing for the last 13 hours? After 2am, they still don’t find hotel where we can stay. terrible experience!
I was not given the option to get on a different flight even though I was going to miss my connection due to weather delays (I did). When I called early in the morning, they said it wasn't delayed long enough; though I knew it would be by the time it was time for the flight ... it was and by that time it was too late. I wasn't given the option to pre-board with my toddler, and the food service was less than normal due to delays .... at least that's what the crew said.
The crew was very helpful and the aircraft was clean. More attentiveness to us in business class.
Plane was delayed an hour causing me to miss my flight to London and now I am not arriving until Sunday instead of Friday. I am stranded at airport and they give me $12 of food vouchers. It's a joke and everyone I talked to was rude
My place was cancelled at the last minute throwing my traveling schedule off. I barely made it on the last ferry home.
My seat wouldn't recline. But lots of leg room was great. Good flight.
I have not flown a major airline in over 10 years. All 3 flight with Rouge were late leaving and arriving due to various issues. I was worried my suitcase would get lost because I checked it 3 hours prior to flight. The flight was over an hour boarding and leaving and they lost my suitcase in Montreal. Lined up for over an hour at YVR for baggage location and the line never moved. Had to phone it in and that took forever. I should have been gome by 1am and was not back until 5am. I had been up 23 hours. Bag was not delivered until two days later. Could not hear a word the stewardesses said over the engine noise. At Jean Lesage 2 Rouge flights were cancelled, 2 delayed, and 2 on time: not good stats. Terrible experience. Oh yes, and in the case lost were my mother's ashes. She passed in May and I was unable to attend her funeral as I have a disbled 22 year old who cannot fly. I was in Quebec to meet my birth family for the first time at my grandmother's 100th birthday. I spoke with and wrote my mother for the last 8 years. We have never met. It would have made a damning story for Air Canada on the news if that bag had not been found and returned.
The plane for my second flight was reassigned. We had to wait for them to get a different plane out of the hangar and call in a crew
Flight was delayed, slow boarding,fully booked flight... No extra charge for beverages..
How slow the security process was and the fact that I had to do it twice - once in Victoria and again in Vancouver - even tho I didn't leave the airport
the flight was an hour late, which made us miss our connection to sacramento. we are having to spend the night in the vancouver airport and fly to san francisco instead. air canada says that since the late flight was caused by air traffic control and not a mechanical issue they won't pay for a hotel, so two senior citizens are going to have to sleep in the food court at vancouver airport tonight. NOT HAPPY!
Sadly, it was a terrible experience. The flight was greatly delayed and the gate was changed four times! Then when we arrived in Cleveland we waited on the runway to deplane for 40 minutes because ground crew went to help another flight. Then the crew left believing our flight had been cancelled and not greatly delayed. We were at the gate the length of time it took us to fly from Toronto to Cleveland!!!
I missed this flight because the previous flight was late.
I never boarded the flight. I received a text message two hours before the flight that it's going to be delayed and then I couldn't reach customer service for two hours when I talk to customer service they mentioned that I can go and cancel my ticket online. The online option doesn't allow me to cancel and ask me to call customer service, I tried that again and was on hold for two hours. I sent an email and I received an automated response. I don't think customer service exist with this company
my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Crew had connection details for only 2 other flights and gave less than empathetic guidance.
Boarding was haphazard after people with small children or walking difficulties
Check in and baggage drop was a disaster in both IAD and Frankfurt. It was unclear whether we were to go stand in the Lufthansa line or the United Airlines line. The supposed Service Desk in Frankfurt to get checked in with my 88-year father was chaotic, disorganized and they only offer seating to folks there to get a wheelchair after first making them stand for 30-45 minutes in a line, when seats are right there on the other side of their closed off area. Very frustrating on both ends in the experience.
Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.
The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.
full flight, could use more room....leg room fine seats tight
Tiny, cramped seats with minimum leg room and hard armrests. Basic needs like a seat and luggage came with an additional charge. Budget airline amenities with premium airlune cost. I won't use this airline again.
Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!