Ground crew was short and rude. The concourse lack food and shopping, we did not get the seats we requested and to which we were assigned. The flight crew was pleasant and helpful. Although we are members of the star alliance.. the woman at the desk wouldn’t admit us into the lounge. We also pay for entry into the lounge. It was a very disappointing trip. I’ll probably look into another airline next time I travel,
I’ve never in my life been on an international flight that didn’t serve at least a free drink, but there should have been a drink and a snack on an international flight. Also this flight had a 2 hour delay, so we didn’t know we would be going so long without any liquids for our baby and young children. The cabin crew was also very rude.
The flight from Houston to Frankfurt was atrocious. Our seats were in Coach; these rows provided no leg room, and if you needed to exit your row, you had to ask the passenger in front of you to straighten their seat, so you had a bit more room to go to the restroom. For our return flight, we decided to upgrade our seats. Lufthansa refused to give us credit for the seats we had already selected and paid for when we initially booked our flight ($60) and charged us $125 each to sit on a row with more leg room. In addition, we missed our Lufthansa connecting flight in Frankfurt because the flight from Houston left late. We walked the Frankfurt airport for hours, looking for someone to assist us. Terrible experience! Needless to say, we will never fly Lufthansa again.
This trip, coming back to Las Vegas (from Yerevan to Frankfurt to Las Vegas) turned out to be HORRIBLE and it was an absolute NIGHTMARE! Shame on Lufthansa! The leg from Yerevan to Frankfurt was cancelled and delayed for about 10 hours, but the worst part was that we didn't get any notification of the 10 hour delay until the last hour or two, but by that time we were at the airport at around 2am. We are a total of 6 passengers (me and my 5 kids between ages 2 and 17), so I ended up dragging the kids back to the hotel for 10 hours then we went back to the airport again. But the nightmare didn't end there! Then as we arrived in Frankfurt, our next leg of the flight to Las Vegas had already flown obviously, and so we missed it because of the delay in Yerevan. Now, Lufthansa says that there are no other flights or seats for a party of 6. Now they gave us this 3 leg flight, which takes off the next day, Frankfurt to Seattle to Los Angeles to Las Vegas, which is going to take 24 hours - if not more, instead of our straight 1 leg flight Frankfurt to Las Vegas, which was only going to be an 11 or 12 hour flight. This was a trip from hell so far, and the trip to Las Vegas hasn't ended yet. Who knows how many delays we will encounter during this 3 leg flight. There were just as many problems with Lufthansa's flights going to Yerevan in the first place, and these are just the problems coming back to Las Vegas, because this survey is only asking how was your trip back to Las Vegas from Frankfurt. This was our first trip with Lufthansa, and it will definitely be our very last flight with Lufthansa!
Cons: "Seats can be better."
Pros: "Overall, I can’t complain. The take off and landing was peaceful"
Cons: "The food could’ve been better. The wait time at Abuja needs lots of improvement. It was the worst part of the trip"
Pros: "The large amount of entertainment to choose from was very nice."
Cons: "Timeliness and comfort in seats could be better."
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Pros: "It was a new plane."
Cons: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."
Pros: "I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice."
Cons: "Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi"
Pros: "Short flight but staff very attentive, food good."
Cons: "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."
Cons: "Suitcase did not arrive, had a 3+ hours layover in Frankfurt, enough to get my bag sorted and sent to Oslo, but did not arrive"
Pros: "Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim."
Cons: "Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here."
Pros: "Hospitality and attitude of crew Food"
Cons: "Cramped economy seats including leg space"
Pros: "Service personnel for the most part were friendly on the plane. I was happy that my luggage came with me, i've had several times in the past when it hasn't."
Cons: "Some of the German women and men at the counter could be LESS serious and more polite in customer service. Delayed flight was a long time to wait."
Pros: "Staff was really good"
Pros: "Friendly cabin crew."
Cons: "I did not like the fact that I was not on this flight."
Pros: "Everything. Lufthansa is still the best."
Cons: "Boarding at Bologna was a nightmare. The Check-In lines opened late; the number of desks open was limited; took over an hour to check in for flight"
Pros: "Cristobal, the flight assistant, was lovely. He made my flight very pleasant."
Pros: "we liked the crew,"
Cons: "the rows were very close to each other, and space was tight between the restrooms, not much room for moving around and having some exercise"
Pros: "Not much at all"
Cons: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"
Cons: "It was cancelled and I had to wait in line for over one and a half hours to speak with someone to find a solution."
Pros: "No entertailment because of the short flight, but free beer or wine was nice and a sandwich!"
Pros: "Boarding to exit all went smooth"
Cons: "Air was sometimes stale"
Cons: "narrow seat"
Pros: "Crew was very attentive and informative."
Cons: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."
Cons: "I didn't got the seats i asked for in the check in."
Pros: "There was plenty of room (even in economy), good food, and a friendly staff. I enjoyed having my own TV screen where I could watch movies and listen to music. I've traveled to Europe several times and Lufthansa is the best airline!"
Pros: "I liked he cleanliness of the plane and failities, friendliness and professionalism of the flight attendence and Crew members. on time schedule and flight."
Cons: "The Food was terrible, I would rather have the Option to pay for something more edible"
Cons: "An hour late"
Pros: "I love the food and service Excellent ..50."
Cons: "Lufthansa has been a excellent company and it was the first time that traveling with them.50."
Pros: "USB at every seat"
Pros: "Food TV movies service cab crew."
Pros: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Pros: "Staff was very attentive and friendly."
Cons: "Seating very cramped for a tall person. Tight squeeze!"
Pros: "Everything about the flight was great"
Cons: "Everything was good only scary part was when we where about to land the plane suddenly took off again it took everyone by surprise and we had to circle back around again."
Pros: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Pros: "On time, good service"
Cons: "No food but short flight so it was ok"
Pros: "I always try to fly LH, but do so only if there is a deal available. This time I was especially impressed with the ground crew service in Frankfurt who offered assistance that I would have been too self-conscious to solicit, and it made all the difference."
Pros: "Very nice crew"
Cons: "Boarding and take off was late, probably the fault of destination airport"
Pros: "only negative was whining child whose parents did not seem to care if whole plane was disrupted. Had tv available so watched olympics most of way home. Also, beer or wine with dinner"
Pros: "Clean space, friendly crew"
Cons: "Too hot and stuffy. No air."
Pros: "Attitude, attitude, attitude...when it's positive and customer friendly it shines...this depicts my experience on all of my Lufthansa flights concerning the cabin crew(s). Smiling faces genuinely concerned about the passenger experience aboard the aircraft. In contrast, on a previous International flight via a US based carrier...there too was lots of cabin crew attitude...but not the pleasant type."
Pros: "Crew is good"
Cons: "Delay is a problem, am late for second fly"
Pros: "on time"
Cons: "cramped, no overhead space due to "backpacks and jackets" on inconsiderate passengers"
Pros: "The crew was courteous"
Cons: "Less people on the plan.e. Too full in time of a Covid Virus"
Pros: "Good pilots"
Cons: "Service is dismal and run down interior. Rips in seats. Lags way behind Asian or certain European airlines"
Cons: "Seats are extremely limited in space. I know it’s not only United but I’m an average sized guy and a 4 hour flight is a challenge."
Pros: "Lots of movies, reasonable seats, arrived early."
Cons: "I'm 6'0" tall and have to pay extra to get enough leg room, one very grumpy flight attendant, mediocre dinner, very unappetizing breakfast"
Pros: "Clean plane, nice staff"
Cons: "Small seats"
Pros: "Nice quick flight staff great and very helpful!"
Cons: "Entertainment wasn’t free"
Pros: "Crew members was nice,"
Cons: "Seat was okay and plane was a bit delay."
Cons: "Why would United use a 757 when they know that if the plane is full and there is a strong headwind that the fuel capacity won't get them to their destination! Of course this happened to me. We were diverted to Newfoundland to refuel (after spending 3 hours sitting on the tarmac while the captain arranged to redirect). THEN... the flight crew had been working too long and they had to send another crew which took 4 extra hours. 17 hours from Lisbon to Newark is unacceptable! It could have all been avoided with a larger plane."
Pros: "It was very discomforting to here the plane squeaking throughout the flight."
Pros: "The seats were comfortable and the entertainment was good."
Cons: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
Pros: "The jet was nice. I was in Economy Plus. So, I had a little more room. There were no TV’s in the back of the seats in front of me. You have to have an tablet, and connect it to their wifi to watch a movie. (You don’t have to go through paying for internet. Just Connect to the wireless access point and then go to www.unitedwifi.com. From there you can click on Entertainment to watch movies for free. Or, you can see flight details like ETA, altitude, and speed from clicking on the top-right of the page.)"
Cons: "I didn’t like that the flight attendant didn’t even ask me if I wanted to buy a snack pack. I was starving, and had read the menu in their magazine in preparation to order food. She came by and asked me if I wanted something to drink. I said Coke please. She gave me a tiny cup of Coke which contained a little more than a swig of Coke, and then handed me a tiny pack of pretzels before turning away to serve the next guest. This was a 2hr flight. So, no big deal really. I wasn’t going to starve to death. But, I never got to eat. By the time the food service cleared and they were making their rounds to gather trash before landing, it was really too late to address the issue with them. So, I just sucked it up and spent my $9.99 elsewhere."
Pros: "On time, good food service, free wine, and nice stewardesses"
Cons: "Still hate sleeping in seats. Maybe, one day I can do first class!"
Pros: "On time"
Cons: "No entertainment and meals being served in the row ahead of our seats."
Pros: "On time."
Cons: "Impolite gate crew, screen and wifi not working. No outlet at seat. United has successfully become Spirit's number one competitor for worst airline."
Pros: "Más espacio, al menos una película que ver, y algún bocadillo por ser un vuelo de tantas horas"
Pros: "Service, food quality, profwssionalizem"
Cons: "Equipment. Very old. Seating inconvenient cand cramp."
Pros: "Pilot flew over Death Valley National Park."
Cons: "you shouldn't have to pay extra to pick your own seat how ridiculous redeye flights are the worst"
Pros: "Pleasant crew on ground and in air. Flight was on time departing and arrived ahead of schedule into SF. Nicely done!"
Pros: "Left the gate one minute early, sat on the tarmac for 20 minutes, arrived 10 minutes early."
Pros: "The leg from Denver to vegas was awesome"
Cons: "The first leg didn't have any snacks and a cold continental breakfast. American and Delta's breakfast is much nicer. But worth the price for that portion of the leg."
Pros: "Nice newer plane"
Cons: "Absolutely unprofessional corporate culture is blatantly obvious at United. They have learned nothing, and changed nothing, after their multiple recent failures. Flight attendants on this segment openly mocked and spoke ill of passengers loud enough for many other passengers to hear. I will avoid at all costs in the future."
Pros: "Flight was on time"
Cons: "One extremely tiny bathroom for the whole plain for a 4.5 hours flight. The bathroom line snaked through the plane the entire flight No complementary water or any sort of drink Seats were very uncomfortable I fly a lot and this flight was the worst by far"
Pros: "Typical United flight."
Cons: "Crew on this flight were so rude and crabby."
Pros: "Seats were more spacious than my last flight. We even had plugs to charge my phone!! That was nice! I slept the entire flight. It was a 6am flight - You provided a blanket."
Cons: "The charge to change seats is pretty unreasonable. No tv's. The cabin was freezing! I was wearing 2 jackets and a blanket and all of the vents were closed. Would be nice to know about downloading the app to have access to free movies ahead of time."
Pros: "Professionalism from the crew."
Cons: "Purchased a Basic Flight and although the flight and crew were great. The seat were uncomfortable in the sense that they did not recline even a bit. Otherwise good."
Pros: "Missed connection to RDU"
Cons: "Had to pay out of pocket for a hotel to catch next flight to RDU"
Cons: "The crabbiest crew I've ever encountered - they even barked at each other."
Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
Cons: "Lost our bags which we still haven't received. Seats didn't recline. Airplane wasn't stocked with enough food for the passengers. This was on top of both flights being very delayed first due to weather and then maintenance."
Pros: "Boarding efficient and latest films available. Price excellent."
Cons: "Food ."
Pros: "The ONLY thing i liked about this flight is one flight attended that was trying really hard to find me something to eat."
Cons: "I booked a Lufthansa flight with a window seat. For some reason when i got to frankfurt i was told i was moved to a united flight. There is a reason i NEVER fly united. One, they moved me from a window seat to a middle seat, i changed the dates of my flight to make sure i was not going to seat in the middle for 9.5 hours. They also moved me to the very back row of the plane. The gate was a mess as one flight attendant was tyring to do an additional "security check" which included asking where are my suitcases that were already checked in as i am at the gate. This security check made a mess, flight attendant were pulling people n and out of line. Messy. When we got on the plane, maintenance=ce staff was still working on it. This made boarding slow, and we ad to wait for them to finish drilling before we could leave. I sit down in my little middle sardine box (another reason i dont fly united - leg room) to find out that by the time they got to the very back row they ran out of food. So a very nice lady was trying to find me something to eat which was very nice but shouldn't have happened. In general dirty bathrooms, crabby staff, shitty plane and a pilot that cannot handle bad weather. Bags took almost 40 minutes to get out when we got to American custom. NEVER FLY UNITED"
Pros: "After being delayed for 6 hours we ended up having our flight canceled due to the bathroom being occupied. Overall not satisfied with the service and will not fly with united again."
Cons: "Sitting at the airport for 7 hours just to be told I'm not flying at all. I wasted my entire day and the pilot couldn't even show his face to explain anything at all."
Cons: "Late night flight to begin with then mechanical issues so more delay which made it later. Chicago ground folks were very good at keeping us informed on the status."
Pros: "Having a ride from the east coast to the west coast."
Cons: "Going west to Chicago - no attendant personnel ready to fly out of Chicago. Flight delay. Chicago to SFO - inflight toilet equipment failure resulting in a 3 hr delay. How long does it take to check the toilet while the plane is on the ground?"
Pros: "It was alright"
Cons: "It was united I should have used LAN"
Pros: "That I made it home and had an open seat next to me"
Cons: "Service was unfriendly. Didn't have headphones, didn't have pillows. Seat was not much leg room. Plane had a hard landing with screeching tires, like a car that's spinning out of control. The passenger nearest me said that's the last time she's ever flying United, that she'll stick to Jawaiian from now on. I mirror her sentiments"
Pros: "That I finally made it to Orlando"
Cons: "Flight was delayed 3 1/2 hours... Took forever to get on plane once on plane people were in wrong seats so I had to keep getting up so they could figure out who was in the wrong seat. Just a mess. Even crew seemed annoyed. Finally got to Orlando at 3am suppose to be there at midnight."
Pros: "Crew was courteous and professional. Kept us informed as to why we were delayed."
Cons: "The 6 hr maintenance delay. Food could have been better."
Cons: "There were electrical outlets, but they didn't work. Also the food was poor. Why can't we just get some healthier food as snacks, like fruit, or dried fruit and nuts or something? Airlines always just give you junk food."
Cons: "The délayer that was due to The weather"
Pros: "Very friendly staff, very accommodating, even to some not so flexible passengers."
Cons: "The plane is so small. There were several men that could not even stand up and one poor guy beside me that was absolutely wedged into his seat."
Pros: "Economy plus was worth the extra $25."
Pros: "Boarding was nice, and fast, but inly because I'm handicapped. Crew was pleasant."
Cons: "I didn't like having to pay $4/2hrs for internet/movies for a 3 hour flight....$8 to watch a movie on a 8" screen?? Come on! If you have it available, why isn't it free or included in $600 ticket price? I'm 6'0" tall and weigh 218lbs and I felt like a sardine in a can. Seats are WAY cramped! They probably are comfortable for a 7 year old girl...."
Pros: "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendant on this flight was very personable."
Pros: "The flight attendant could not have been better. For the first time in my life, I had to ask for a seatbelt extender (and sit sideways-ish in the seat), and she very discretely got me one. The previous flight that day, I fit in the seat just fine (as usual) and had some extra length on my normal belt. This seat was definitely the smallest I'd ever been in, but I was thankful to that woman for being SUPER understanding and doing other things throughout the flight that made me more comfortable."
Cons: "Just that the seats seemed to have shrunk during my layover. Otherwise, this airline was fantastic!"
Cons: "You had to buy food or snacks and buy tv connection seats are super uncomfortable"