Daily cleaning, installation of cabin HEPA filters on flights to Faro
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Scores according to KAYAK customer reviews
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Smelled like poop the entire flight. Actual poop in the lavatory."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "Good experience"
Cons: "Better snacks"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "crew with good attitude"
Cons: "food was a waste of time, of energy, of bread, etc"
Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"
Cons: "Cramped seats, no a/c on tarmac for extended period because of technical issue, ancient entertainment system. Old plane with minimal overhead bin space, delayed flight"
Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Pros: "Yes the crew was amazing"
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Pros: "Snacks were good. On time."
Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"
Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Customs never to hire more agents to work in the early mornings."
Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."
Cons: "Not much to read"
Pros: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Cons: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Cons: "Being late"
Pros: "Not applied"
Cons: "Not applied"
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Pros: "Not sure who thought every passenger is 5'6 but for the rest of us, the seat pitch is ridiculously close. Like knees to the seat in front close. I'm 5'10 and I was very uncomfortable the entire flight."
Cons: "See above"
Pros: "I got upgraded to comfort + which was great. quick flight, was even early"
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "Same as above."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Cons: "Plane kinda of old. Just cookies and coffee"
Pros: "We were delayed about 45 mins. No extra snacks, service was slow (I was in row 10 and it was about an hour into the flight before I was offered anything)."
Cons: "Slow service, delayed, and wi fi was terrible. Tried to watch a movie on GoGo, but it buffered so bad."
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Pros: "I always feel that the flight attendants on Delta truly care about your flight experience. The smile, the attentiveness, the thoroughness and giving you the attention you desire."
Cons: "Ran out of bananas before they got to me, no big deal and it looks like Delta is getting healthier options every year."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "Seats are very small."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Cons: "Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi."
Cons: "13 hour flight and only one meal and a sandwich"
Pros: "Wine. Good movies"
Cons: "USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible"
Cons: "Flight delayed"
Pros: "all great"
Cons: "my bags arriving!"
Cons: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Cons: "Waiting to dis embark off the plane, waited almost an hour! After flying for 10 hours the last thing we want to do is sit in the plane for another hour"
Pros: "Friendly staff!!!"
Cons: "All good!!"
Pros: "lots of crew members, flight landed a few minutes early."
Cons: "although i booked a reservation with 2 passengers, they didn't seat us together and were not helpful at all when we asked them to switch (they assigned middle seats in different rows, so i wasn't able to just ask another passenger to switch). the agent's attitude at the gate was "too bad""
Pros: "Great staff, pleasant flight, nice options on the screen to choose from, etc."
Pros: "There's nothing much that's positive to say about this leg of our journey."
Cons: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"
Pros: "We were warmly welcomed on board by the flight captain. I had not expected this. My wife has some physical challenges and received special treatment, in fact we were accorded priority in boarding as she had to temporarily use a wheel chair. Me and my daughter all enjoyed the privilege by association."
Cons: "My wife is diebetes, we had requested for a special diet but although this was documented on the air ticket, there was oversight and she had to make do with normal menu. Fortunately there was no adverse consequences."
Cons: "4 good movies, regular water rounds, friendly staff, enough toilets"
Pros: "Easy. Clean. Friendly."
Cons: "That we had to pay extra to reserve our seats."
Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Pros: "Good smooth flight, wine offered in economy. Crew wonderful"
Cons: "Fully booked, so a little crowded"
Pros: "Travel time was good and easy travel"
Cons: "Entertainment tv tapes"
Cons: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Pros: "The food was great and the crew was respectful and helpful."
Cons: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Cons: "My passport was stolen on the overnight train I took to get to the airport. It wasn't until I was off of the train that I went to grab my passport and credit card and realized my tiny little purse was gone. I had to rush to the US Embassy, get a new passport, and then rush back to the airport. I didn't arrive until 40 minutes after my flight had left and I was a nervous wreck. Unfortunately Lufthansa staff could not care less. The guy at the ticket counter even looked at my new urgent passport that had the issue date listed as today, so clearly this all had just happened as it was only 10:50am still. What did Lufthansa do? Well they told me if I wanted to fly out the same day, I would have to pay 2700 Euro additional! My jaw dropped and then he said I could fly out tomorrow for an additional 675 Euro instead. I was still in shock as I felt like I had just been taken advantage of with my stolen passport and credit card and now it's happening again. I asked if there was any way he could find something cheaper and he said that I paid so cheap for this flight that I would need to speak with the agency I booked with to help me out more and then he dismissed me. Let me have you know that I booked this fare during an amazing sale that Lufthansa was having and I booked it directly through their website and now it was being held against me. There was no offer to pay something like a $200 change your flight fee. Instead he let that plane leave with an empty seat because I didn't have the 2700 Euro to pay him. Here I was, alone, nervous, in a foreign country, and I had to get my thoughts together the best I could and I immediately started looking up my own flights. I ended up having to book a flight with a different company and just forfeiting any kind of credit that Lufthansa would have applied to their overly exorbitant priced flights. Good job Lufthansa for being the worst customer care service I have ever experienced... and I have flown over 20 airlines and over 100 flights."
Pros: "I used to travel on Lufthansa almost exclusively until I had a very disturbing incident in Munich with a flight attendant. I refused to fly Lufthansa for quite a few years after that. That being said, the crew were attentive to passengers and the meals were reasonable. The seats were more comfortable than on LOT and Austrian. There were quite a few decent choices among the media during the flight."
Cons: "During my flight, my cell phone turned on at some point and downloaded some emails using the airplane's data connection. I will be needlessly charged for this. Once I noted that I was logged on, I tried to see if I could do other stuff before quickly logging off. It seems like it was totally worthless."
Pros: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Cons: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."
Pros: "Liked the crew, the food, blanket and pillow."
Cons: "Frankfurt airport wheelchair service needs to be better administrated."
Pros: "All great"
Pros: "Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good"
Cons: "Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old"
Pros: "Friendly flight crew, clean and nice airplane"
Cons: "Can't think of anything. Keep up the good work"
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Pros: "This leg of light was good. Service on board was very good."
Cons: "no complaints."
Pros: "Fast boarding. Smooth flight. Good entertainment. Very pleasant."
Cons: "Flight attendant complained about a passanger right in fron of her in a different language. I understand both languages. Completely unprofessional."
Cons: "I did not like that I had to pay another 30Euri to transport my suitcase. When I booked the flight there is no indication that luggage is excluded"
Pros: "USB at every seat"
Pros: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Cons: "Snack could be better."
Pros: "Don't like anything"
Cons: "Bad food delivery crew members always restless mood"
Pros: "Senator lounge in franfort was very comfortable, showers were good, french champagne, overall good food on the flight and service level very professional"
Cons: "If the flight was longer I would not have minded I enjoy long haul on lufthansa"
Pros: "They didn't charge me for my surfboards which was great. It was my only check-on bag and under two meters and that should be free on every airline. Flight attendants were very nice and professional. I gave the food 5 stars based on other airline food, I'm not expecting restaurant quality at 37,000'. Movie selection was adequate for me, although I've seen some complaints in the reviews here."
Cons: "It was a little tricky checking in on my phone. The check email reminder didn't carry the info I needed to check in which required extra searching and copying and pasting. That experience could be streamlined. There was group confusion when being directed to board the plane on two flights."
Pros: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Cons: "Late flight with no explanation for the delay until after boarding left passengers in the dark and in some cases unable to communicate travel changes (when they could have used the airport wifi if notified in a timely manner)."
Pros: "After 4 hours of sitting on Tarmac and in lounge, they finally told us that the flight was cancelled. Better safe than sorry. Hotel, dinner...."
Cons: "7 hours of uncertainty. Having to re check in at midnight after the airport ordeal. Mixed messages about check in, baggage location, 400 people all showing up at once this morning to check in, having not been able to print boarding passes."
Cons: "The flight was canceled because of terrible engine maintenance problem. After leaving the aeroplane no information or structured assistance was given. If I did not have roaming and would have called to re route I would have been possibly stranded in Berlin TEGEL for more than a day."
Pros: "Comfortable, new aircraft. Good on-board service."
Cons: "Lufthansa should allow seat selection in advance. Other competing carriers do, without a fee (including Brussels Air), and it detracts from the experience to have this uncertainty."
Cons: "The most unpleasant flight attendants we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their training."
Pros: "Very nice staff."
Cons: "Boarding could has been smoother."
Cons: "They lost my luggage and have refused to help me locate them."
Pros: "Service and food were excellent."
Cons: "Every seat had headphones, but the plug didn't fit the available jack. If we hadn't brought our own earbuds it would have been 9 hours of silence."
Pros: "Nothing to like since it was cancelled"
Cons: "This was a very long day and when we were told the flight was cancelled and we should rebook there were 350 people being handled by 3 airline personnel and no organization or info was available to all of us in line. It took over an hour to get to talk with someone and then we had to wait for another half hour before we could get our voucher for a room and breakfast after having no dinner! Really bad, but the next day we had an easy flight, just got to our destination late and missed several tours we had booked."
Pros: "The crew was very nice and accommodating."
Cons: "The bread was still cold/frozen"
Pros: "Very comfortable plane"
Cons: "My wife's request for gluten and lactose free meals was forgotten so she could not eat much of what was available"
Pros: "Nothing, and I am suing you"
Cons: "Unprofessional, terrible, kayak does not response to mails and customers concerns"
Pros: "Check in was good. Everything was orderly and on time."
Cons: "Fairly cramped for an international flight."
Pros: "The seats were so comfortable"
Cons: "Free wifi"
Cons: "All of the less than good, obvious!"
Cons: "Information on arrival time was not correct"
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "very nice crew"
Cons: "my baggage was lost"
Cons: "Fix the damn KIOSKS at Vienna!"
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Cons: "Long haul flight made pleasant by KLM"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Everything excellent. Comfortable seats in business."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Good service onboard, good food. On time."
Pros: "Great service"
Pros: "Pleasant flight"
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Cons: "Tiny old cramped plane."
Cons: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "The crew were pleasant"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "Great crew service. Among the best ever."
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Cons: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "Service was good"
Pros: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Cons: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Pros: "Even for a 50 minute flight, drinks and sandwich was provided"
Pros: "Crewwere polite and competent. Seats felt a little cramped."
Cons: "I was in Business Class. The pillow appeared to be used on the flight from London to Antigua so i threw it on the floor in front of me. You would think with coronavirus it would be sealed like on American Airlines. No sandwiches or anything except some nuts and a small diet coke. I had to ask for a second one. It appears they only care about the people from London. Deplaning was from the middle door and it was a free for all. They have no idea about service well at least not in this leg."
Pros: "The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces."
Cons: "Food service was pay only on a 3.5 hour flight. This meant there was a good cart blocking the aisle THE ENTIRE FLIGHT! Nobody could get by to use the bathroom or to walk around. There was almost always two people in each direction blocked by the cart. From what I could observe, the cart wasn’t even stocked with the items people were ordering, as a flight attendant was CONSTANTLY running back and forth to the galley to get items that weren’t on the cart! The setup of this food service was HORRIFIC even for me who didn’t order anything. They never even were able to take orders from everyone- never even asked if I wanted anything. I don’t think I will fly British Airways again."
Cons: "Much better"
Pros: "the price is why we chose BA, but never again"
Cons: "crew seemed bored and annoyed to be on the plane, seats were pretty awful"
Pros: "Good food."
Cons: "They are very slow in checking people in"
Pros: "Great flight attendants. Great inflight entertainment. Food and beverage choice very good. Loved the safety video!"
Cons: "Why was I in group 4 going out and in group 5 coming back, when I sat in almost the same row? Middle Overhead bins too small for regular carry on cases."
Pros: "The check-in process was expeditious, aircraft was quiet, crew were accommodating and flight comfortable."
Cons: "I did feel a bit disconnected during the drink service as the cabin crew member came and passed the juices to each person"
Pros: "Friendly crew"
Cons: "Hectic boarding; airplane seemed very old"
Pros: "rebooked onto another flight due to missing connecting flight in london"
Pros: "crew were perfect"
Cons: "nothing .it was a very full flight .crew were impeccable - calm courteous and attentive."
Cons: "Better food better seats and bad movies. Nothing good to pass the time"
Pros: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Cons: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."
Pros: "This was the second leg of flight from Gatwick, short stay at St Lucia, only a short flight, didn't leave the plane there so boarding and food comments don't really apply to this flight. Crew changed over here - new crew as good as first leg, excellent, never had problems with this on BA."
Cons: "Entertainment poor, limited choice and mediocre screens. Is the Boeing 777 fleet due a refurb? If so, don't spoil the seats and legroom, but do update the in-flight entertainment system!"
Pros: "Good food and great crew!"
Cons: "Being 6'2" is the worst when traveling economic."
Pros: "Not much"
Cons: "Our trip to Vienna from London was less appealing than the one from Montreal to London. No food, no entertainment and seat space was cramped which reminded me of my Air Transat experiences."
Pros: "BA always has a wonderful crew and I really enjoy flying with them!"
Cons: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Pros: "Food was good , very comfortable seats and the time we departed to the time we arrive I will rate it 10 out of ten I felt as if I was on a 2 hours flight . It’s was just one of those wonderful BA flight I can’t forget"
Cons: "It’s was just the hassle to get from Terminal 5 to Terminal 3 with luggage but made it all in all"
Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
Cons: "Delayed my flight connection was missed and ba said they put me on another flight but they never did"
Cons: "Boarding takes longer on BA than any other airline I've flown on. Breakfast was awful. Cream cheese on a white roll tastes like paste. You'll really could be doing better than this."
Cons: "Sat near gate waiting 15 min for ground crew. Flight was on-time and weather fine so there was no reason for a crew not to be there. Then sat at gate because no attendant available to move the jetway. Again, poor planning or cut staff to save money at the cost of timely service."
Cons: "Delays and overbooked flights"
Pros: "Friendly staff. The food was Ok. The flight was on time."
Cons: "My onboard entertainment system's headphone didnt work. I Was told there is nothing they can do about it, which is fair enough, but i dont think it was fair on me. People kept bumping into my shoulder but i guess there isn't much that can be done about it."
Cons: "increasingly reducing space. person sitting next to me overweight and made it uncomfortable for me during the entire trip."
Pros: "On time and staff"
Cons: "Too little space for seating!"
Pros: "no entertainment and small seats with a full flight"
Pros: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Cons: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."
Pros: "Airline accommodated the delay with free room and meal voucher."
Cons: "Flight was delayed 24 hours. Text message was sent on route that the flight was on time. Mechanical problems."
Pros: "The crew were super helpful and attentive."
Cons: "Food was not the best, the leg room was ridiculously small and the entertainment system had some issues, but all in was a nice trip"
Pros: "Big wide seats on this Airbus compared to the 7 hrs flight from BWI to London on the Boeing Dreamliner more like Nightmareliner"
Pros: "Friendly staff"
Cons: "We had to pay 55 euro for a checked bag. Since when do you not get one checked bag for free. Also had to pay for a coffee"
Pros: "Good food"
Cons: "My bag was not delivered. What bothered me the most was that the representative told me the bag would be delivered to my house the next day. Then they say they want to know what is in the luggage. Why? Does it matter? The two reps were clueless."
Pros: "Hostess was very nice, helpful and friendly. entertainment was ok and pilot was very informative on delays and info. I think the comic relief video is a keeper. People tend to watch just to see the characters and reactions"
Cons: "Seats were to close together, really squashed, no space for 2 arms on the arm rests and leg room is rubbish. Food is wasn't bad.. could do with more on the trays, seems there have been some budget cuts. Continental breakfast option would be really nice."
Cons: "The flight left 2 hours late. The seats were cramped."
Pros: "Was nice over all"
Cons: "The lady next to me threw up on the floor ,the crew was professional in handling it"
Pros: "The crew The nice and friendly staff at the airport"
Cons: "Assigning one luggage per traveller"
Pros: "The only good thing was that the flight departed on time. On arrival we had to go into a holding pattern, then once on the ground, there was a glitch and we were held on the place for about 30 minutes. We did make our next flight, however, but some people missed theirs."
Cons: "No food was offered -- except to buy -- even though it was breakfast-time. This was a very disappointing flight!"
Pros: "He was courteous, highly efficient and kind. Also, Captain J. Cook made a very smooth landing."
Cons: "Bread could be more defrost or warm. But cold bread seems a common thing on airlines."
Pros: "Flight was smooth."
Cons: "Having to pay for coffee! And it tasted terrible! C'mon!"
Pros: "Planes were new or well maintained."
Cons: "Confirmed seat selection does not actually mean confirmed. BA changed our seats without notice and stuck us in the back of the plane. There was no real effort to address the unexpected change. It also took the entirety of the 3 hour flight for the service cart to make it to the back of the plane. This was after a 2 hour delay during which they provided only sporadic updates. Overall, quite a poor experience which would make me hesitate to fly BA again given a choice of comparable airlines."
Pros: "Food crew and most of all the entertainment"
Pros: "I was upgraded to World Traveler Class. There was a lot more legroom. Also there was great movie select."
Cons: "Our gate was not announced until 20 minutes before boarding. It was a little bit frustrating not knowing where to go, and then rushing to get there only to find out that boarding did not start on time."
Cons: "I was sleeping during meal time and when I woke up an hour later they told me that my meal was now below the temperature that they're allowed to serve it because it's dangerous. so I got bread instead. It's ridiculous either they serve me half the meal still frozen and the other half too hot too touch or it's considered unsafe."
Cons: "Their own employees didn't know that the flight was delayed, though their app had sent out a notice, and they refused to let me go through security, having already given away my seat more than an hour before the flight actually left. Then they refused to admit responsibility and do anything to help except to continue to put us on standby on their own full flights, knowing we wouldn't be able to get on one of those flights for at least a few days. They did finally give us a hotel for just one night and that was only after we kept reminding them that this was all their fault."
Pros: "The flight crew was formal without being stuffy. Gracious without being too familiar. (Although, I had an interesting -- and fun -- conversation with a great flight attendant, Suzanne on flight BA0115 on 5/21/17. Give that gal a raise!). Excellent service. Clean cabins. Lovely menu followed by delicious fare. Overall, great experience!"
Cons: "The aircraft is illogically designed i.e. the awkward arrangement of seats in Business Class makes for an annoying obstacle for passengers who want to leave/return to their seats. But when they do settle in, it's as comfy as a cocoon."
Pros: "Luckily I got upgraded from an economy seat to a premium economy and what a difference in the experience! I got immediately greeted by a flight attendant and got offered a glass of water (real glass) followed by a warm towel. The seats were wider and had more leg room than in economy and reclined more. The food was delicious and served with real silverware. Complimentary blanket, a pillow, socks, toothpaste, toothbrush, ear plugs and a sleep mask ensured that I got a good few hours of sleep. I was definitely much more rested than I would have been in an economy seat and very grateful for the upgrade!"
Pros: "Great customer service!"
Pros: "Yes, it was comfortable and they r nice."
Cons: "Ummmm delayed both flights were delayed, it was annoying"
Pros: "The crew was outstanding!"
Cons: "Slightly more comfortable seats would have been helpful."
Pros: "Good airline, great service, boarding process, on time departure and arrival"
Cons: "No complaints"
Cons: "Flight was delayed for hours on the 21 st and then cancelled. I want refund for transportation and loss of income"
Cons: "Boarding was slow"
Cons: "According to Kayak I had one bag for free I had to pay 50 euros"
Pros: "The food served was really good (bacalhau), and the crew very friendly."
Cons: "The boarding in Lisbon was a total disaster: no control of lines, unprepared staff, very confusing and slow. The airplane was very uncomfortable: very small seats, almost no reclining of chairs, very warm inside. Horrible flight!"
Pros: "The crew was very professional and service minded"
Cons: "The food was disgusting this time as well as the last time I traveled with TAP. The seats was uncomfortable and in leather like material witch made the seats very warm and sticky."
Pros: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Cons: "Better flight attendants who know how to help. Never TAP again!!"
Pros: "Everything was on time"
Cons: "Lots of hidden fees, horrible customer service, no flight entertainment available, seats were uncomfortable. Definitely would not recommend"
Pros: "Not much"
Cons: "A modern airplane properly equipped with padded seats and provisioned with quality food. Charging outlets!!"
Cons: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Pros: "Punctuality, service and confort"
Pros: "The people on the plane were super nice and the flight was nice as well. the price was cheaper than many others."
Cons: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Wow!"
Pros: "First time flying with TAP PORTUGAL and it was a great experience"
Pros: "Good vegetarian meal. Great price."
Cons: "Those seats might be ok on a short hop, but a five-hour intercontinental in the middle of the night? Price is cheap, but personally never again."
Cons: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"
Cons: "I had to pay to check the first piece of luggage 85€ one way. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company. I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping."
Pros: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Cons: "Seats uncomfortable"
Pros: "I travel for pleasure a lot and this was my first time flying TAP Portugal. I flew from LIS to MAD and the crew were overall more friendly and smiling than on US domestic flights. The plane was clean and bright. I did not notice if the seats recline. I will be using them for short flights throughout Europe when I return for visit."
Cons: "Flight was so short they rushed us eating the cookie and only water was served that I could tell. Also, TAP has their own boarding check-in wing of Lisbon airport. It was not clearly marked and Eropean arrows pointing up could mean to continue forward, as well as go to upper floors."
Pros: "Great lie flat seat. Nice FAs."
Cons: "Food was not that great for intl C"
Cons: "Flight delay"
Pros: "Free food and drinks. Pillow and blanket and ear buds all ready on each seat! More spacious seating."
Cons: "No indication booking was discounted flight on kayak website! Charges for baggage very , very high!. Very bad border crossing as we waited in line for a simple passport stamp for 3 hours!!!!!!"
Pros: "Good food serving times."
Cons: "The hospitality of the airline crew is very poor as they are extremely rude to their customers. The planes I flew on were very out of date and not comfortable for international travel. I have flown on many airlines, but these planes were by far the worst. Cheap price, for a reason. The seats didn’t recline, the food was terrible, no options were given for food, and the movies were pre-picked. No one had a choice in what they watched. Very outdated. I had 2.5 hours to board my connecting flight and they caused me to miss it. As I waited in the customs line entering Lisbon, I asked a TAP representative if I’d have to get out of the line up and go right through as my flight left at 2:10 pm. They said you will make it, stay in line. I get near the front of the line 2 hours later... hundreds of people were in this line and they only had 2/10 customs agents available!!! I ask another representative how far my gate is since my flight leaves in 30 min and she told me “no you missed it. but don’t worry others will be missing it too”. So no I did not miss it, you caused me to miss it cause I already asked if I would and you people told me no. I run to the gate, which has now changed to the other end of the airport, so I run to that gate and it is 10 min before the flight is to take off. I ask the desk agent at the gate and he tells me the flight has already left. Others had missed it too due to the insane customs line up. So the plane left 20 mins earlier than scheduled with only half it’s passengers..... unbelievable!!! When I went to the service desk they did not show any sympathy or apologetic behaviours whatsoever."
Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Pros: "The check in was smooth and boarding was quick"
Cons: "We had problems with TAP up front related to baggage fares and them keeping the $85 I paid for my son who is 2 meters tall to be in an exit row and then assigned to a different seat. He was miserable for almost seven hours."
Pros: "business class was great seat comfortable the lounge was very nice"
Cons: "Food on plane ok wish had more choices"
Cons: "As I keep metioning....you guys need to be more generous with the Victoria program. I fly you guys a minimum of 7 or 8 times a year, plus numerous partner flights, and what do I get? no free upgrades, 60,000 miles to become gold etc etc"
Pros: "Good pilot and flight attendants"
Cons: "Delay caused my group of 12 to miss transfer to hotel so we are tired and hungry"
Cons: "My flight to Miami was delayed due to weather. I missed my connection to LHR, therefore missed my TAP flight to Portugal. I called TAP (before the flight) and they would not change the flight because I went through a travel site. My $240 ticket was lost, and I had to pay over $900 for a new one. I doubt I will use an internet site again because I will unlikely get a refund and it was impossible to change the ticket. Feel awful!"
Pros: "On time, easy boarding"
Pros: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Cons: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."
Pros: "Seats were comfortable in economy although no one is ever happy with how little they recline, crew was friendly and helpful. Entertainment selection was larger than most airlines I've flown on."
Cons: "Flight left Toronto at midnight, the crew served a meal and it was about 2 hours after departure that the cabin lights were finally turned off. On an overnight, overseas flight, turn off the lights and service breakfast with a noon arrival like all the flights I've taken to London do."
Pros: "Very friendly staff and well organized."
Pros: "staff was fine. Food was kind of tasty."
Cons: "seats were quite small. no onboard entertainment."
Pros: "This was a small airplane and a very quick flight. It was pretty standard as a whole."
Cons: "2 hour delay for a 30 minute flight. Really?"
Cons: "the entertainment system was outdated and did not work. For such a long flight this in not acceptable"
Cons: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Pros: "Absoulty nothing"
Cons: "Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so."
Pros: "Crew very helpful and friendly"
Cons: "Slow boarding; food"
Pros: "Aircraft seem well maintained and crews are very nice."
Cons: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."
Pros: "Friendly staff, decent food, complimentary wine!"
Pros: "solid flight, efficient"
Cons: "staff kind of moody, not really smiley"
Pros: "Great flight! Unexpectedly good amount of food and good entertainment. On time. Seats were comfortable w good room."
Cons: "Boarding was pretty disorganized and crowded and seemed like it took even longer than it normally takes. we were lined up for a while before boarding initiated."
Pros: "Food and attention"
Pros: "Out of the 100+ flights I've been on in my life. TAP Portugal has been the worst and least professional."
Cons: "My first flight from Madrid to Portugal was cancelled (at midnight) so I had to sleep in the terminal because the bus they provided to the hotel couldn't take all of us. Then my flight to New Jersey was delayed several hours making me miss my next flight to Denver (home) and I had to spend a 2nd night in the terminal. I never received and hotel/food/taxi vouchers. I will do everything to avoid flying with TAP Portugal ever again."
Pros: "Everything ran as expected or better. Great plane, crew, entertainment, and food. We will definitely fly TAP again."
Pros: "Flight was on time"
Cons: "Baggage fees not updated on website. Despite having done my due diligence about baggage fees, the airline didn't update their website since October for my November trip. So I get to airport and pay 74 euro each way for two bags! Old planes and poor customer service Also, nobody picks up their customer assistance telephone number"
The cheapest airline ticket to Faro from Canada in the last 72 hours was C$ 1,833 one-way, and C$ 1,020 round-trip on the route from London to Faro. The most popular route is from Toronto to Faro and the cheapest ticket found on this route in the last 72 hours was C$ 726 round-trip.
Faro Airport is 3 kilometres from the centre of Faro. View on Map.
Faro is served by Faro Airport, also commonly referred to as Faro, Faro Algarve. The airport code is FAO.
If you would like to visit Faro and the Algarve area without the hassle of carrying all your luggage with you, the airport has lockers that you can use to store small, medium or large bags. They are located outside the terminal next to car park P5 and are accessible 24 hours a day, and you can store your bag for a short or a long period of time.
Those travelling with children will find 6 baby change facilities throughout the airport, before and after security, where you can care for your child in privacy. They can be accessed from 4:00 am to midnight for free and are equipped with a change table and a sink. In addition, the airport has a free stroller service that you can use for children up to 3 years old.
If you would like to use public transport from the airport, you can hop on either Proximo bus line 14 or 16, which travel between the Faro beach and city centre, stopping at the airport on the way. They both operate between 5:00 am and midnight on weekdays, with the exception of public holidays, and the trip to the city centre takes about 15 minutes. A one-way bus fare is 2.25 € (about C$ 3.50) and you can pay the bus driver directly.
Taxis are available 24 hours a day from the taxi rank located outside the terminal door, making it convenient for passengers no matter what time their flight to Faro lands. Taxi fares are all metred, and a trip from the airport to the city centre is around 10 € (C$ 15), however there might be a surcharge if you have oversized baggage with you.
Most visitors from Canada will not be allowed to enter Faro. Travelers from closed areas may enter or transit through Portugal only if they have an "essential" reason such as professional, study, family reunification, health, or humanitarian reasons.
Business travelers should be prepared to describe the reason for business travel and may be asked for evidence. Students must have the appropriate visa and/or be prepared to present evidence of registration with a Portuguese educational institution.
Third-country national holders of residency permits or long-term resident visas issued by EU member states may transit Portugal to return to their country of residence.
Read more about travel restrictions for Faro
Visitors from Canada will need to quarantine for 0 days upon entering Faro.
Visitors from Canada are not required to present a negative COVID-19 PCR test or antigen result upon entering Faro.
Passenger Locator Card
Health declaration for Madeira
Travelers must complete and submit it 12-48 hours before departure. This will generate a QR code which must be presented upon arrival.
Health declaration for Azores
Masks: Required in public spaces, enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Faro.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Faro is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Faro with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Faro up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Airlines flying to Faro have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Faro
Masks required on board, masks provided on flights to Faro
Social distancing seating
Middle seats unavailable to book on flights to Faro
Testing for antibodies, testing for symptoms for flights to Faro
Waiving of change fees. Search flexible flights to Faro