We were very offended Reserva check in agent in Calgary. Erroneously profiled and reprimanded for using Reserve line . Hadn't even looked at tickets. We were in fact Reserve passengers
Even tho the flight was a bit delayed the team was apologetic. Everyone was friendly and efficient.
On my e-boarding pass it shows free wifi, yet the plane I was on didn’t have wifi. Please remove false advertising from your website and boarding passes
Smaller plane. Food and bar service for free is amazing. Drinks were in glass not plastic cups.
I was not happy with AirfareAssist, the agency that kayak advised me would be handling my booking. I was advised by porter airlines that I had been overcharged for the Basic express , a option that I had asked airfare assist to help arrange after I realized that the basic fare I had chosen with porter did not include a carryon. At each checkin porter advised I had been overcharged for this . They advised that money would be refunded to my credit card, however, this is not likely to happen as it is not my name and credit card that appeared on the porter invoice, but that of another individual/agent. When airfare assist was arranging the basic express with porter on my behalf, they asked me to confirm that I agreed to pay $263 USD for this. I did agree, as I was advised this was needed to proceed. When I checked the invoice on the porter website and saw that it was not my name and credit card on the invoice, I was advised that this was how airfareassist processed the payment. The Porter invoice indicated a billed amount of $126USD I will not use Kayak or their designated AirfareAssist again
Everything was good except the fact you charge more for a carry on bag vs a check in bag and to top it off in US$ that was not impressive
Our flight was cancelled at the last minute for maintenance reasons and we were rebooked on a late flight when we purposefully booked our flight to be home early due to work.
Seemed like an old plane. Very noisy. The seat cushions were so old that the metal bracing of the seats were poking through. There was plenty of leg room though.
The whole experience from check in to deboarding was fantastic.
I love the 2 seats per row. More room. The crew were excellent.
Our AC flight was canceled not once but twice on the same day to Quebec City at Toronto Pearson Airport. 2;30 AC and 9;40PM AC flight. After having our 2:35 flight canceled, we were bumped the second time because of large student groups visiting Quebec City. We were sent to Montreal on an 11:30 flight which landed close to 12:45AM. We were given a hotel room at the Marriot Hotel next to the airport. We had less than 4 hours sleep before we being taken to the airport for our 7AM flight to Quebec City. We didn't have much time to use our vouchers given for breakfast once we had cleared customs for the 2nd time since leaving Toronto Pearson Airport. We missed a full evening in Quebec City and lost our hotel room for the night. We were exhausted the next day and missed an excursion we had planned. My wife and I are both seniors in our seventies, and we weren't happy to be treated in this manner. Air Canada could have used a larger plane to accommodate us and the other ten or so people that were bumped from their flight to Quebec City in order to accommodate student groups. We will endeavor never to fly Air Canada again in future and we will not recommend flying with this airline to our friends and families.
You was on strike and I had to get another r flight and you did not give me my money back
the seats aren't the most comfy -- too little padding and I could feel whatever the passenger behind me was doing. Otherwise, it's all good.
Air Canada is the worst airline I have ever flown. They lost my luggage, cancelled my flight, refused to pay for a hotel, charged me for business class even though they changed my flight to economy and there is no process to get someone on phone. Would not recommend Air Canada to my worst enemy.
Our checked in luggage was not put on same plane as us in the trip to Quebec and on our return 4 days later to Toronto. At Toronto airport we were told it was at the airport and it would be 10 mins. This was not true as the i-tag in my luggage showed initially it was still in Quebec. We were made to wait 1 1/2 hours to get our luggage which it seems evident to me came on a later flight. This was despite being at airport in Quebec 2 hours before flight was due to fly out so our luggage was there very early. We were both wheelchair assisted so the wait in Toronto was especially difficult . As well as luggage issues our flight from Quebec to Toronto was cancelled and a new flight sent in the evening. We had to check out of our hotel and sit in a cafe for 3 hours until we came to airport still two hours earlier than required. This was by far the worst service I have used throughout my trips around the world
Fantastic how well crew especially at check in counter switched to English for our comfort.
Flight was delayed a few times but that is just something that can happen. We were glad we had a long layover before our next flight.
Although check in crew at the counter was helpful, gate agents were not forthcoming with delays and eventual need for overnight stay at Toronto. No voucher was issued for the delay and promised that Toronto crew will take care of us with vouchers for hotel stay, food and transportation to md from the airport. Toronto gate agents pointed to customer service who flatly refused. I will never fly Air Canada again
Our flight was delayed 6 hours and we finally got to Montreal at 9PM, instead of Houston where we were supposed to be. Several flights we could of got on and fixed our situation were nixed as they wouldn’t put us on a plane w/o our bags, but when they finally canceled our original plan they easily located and relabeled our bags. No one seemed to care.
Sadly, it was a terrible experience. The flight was greatly delayed and the gate was changed four times! Then when we arrived in Cleveland we waited on the runway to deplane for 40 minutes because ground crew went to help another flight. Then the crew left believing our flight had been cancelled and not greatly delayed. We were at the gate the length of time it took us to fly from Toronto to Cleveland!!!
