Daily cleaning, installation of cabin HEPA filters on flights from Québec City to the United Kingdom
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|May||Best time to beat the crowds (6% less expensive on average)|
|December||Most popular time to fly (10% more expensive on average)|
Average price round-trip
|C$ 1,019||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 629||or less|
Good deal one-way
|C$ 293||or less|
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 11h 05m
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Scores according to KAYAK customer reviews
Pros: "Food was excellent! And plenty of it"
Cons: "Temperature way too warm"
Pros: "Everything- Most enjoyable international flight ever"
Cons: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Pros: "Perfect take off and landing. Very smooth flight with good service"
Pros: "Convenience and price"
Cons: "On the flight from Kabul to Instabul the tray tables were rickity and the TV screens did not work."
Pros: "The services was excellent."
Cons: "Delay around three quarter an hour."
Pros: "See previous"
Cons: "See previous"
Pros: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Cons: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Pros: "Comfortable and uneventful flight - just the way it should be!"
Pros: "The food was plentiful and delicious. Fare price was excellent."
Cons: "The seats were too small. The layover in Istanbul was too long."
Pros: "The flights themselves were fine"
Cons: "However, having a long layover in Istanbul airport was a problem as there are no seats available to sit it for hours. If Turkish Airlines wishes to continue to be a major travel hub they will need to cater to transit passengers."
Cons: "My lugged lost"
Pros: "Great food!"
Cons: "The aircraft looks a little old."
Pros: "You guys are blessed and best of all of time"
Cons: "I didn't hate nothing it was the best"
Pros: "Very friendly and willing crew."
Cons: "Sound through headphones could be better. Hope to have free onboard internet one day!!"
Pros: "Quick flight with breakfast"
Cons: "Boarding process was a little bit chaotic"
Pros: "not much"
Cons: "hostesses not so courteous"
Pros: "Way too many announcements throughout the flight. We has a crazy amount of security checks which caused a delay then had a bus ride to the other side of the airport to get on the plane!"
Pros: "Service, food and programming"
Pros: "The crew in the flight is amazing! Very attentive"
Cons: "The Tel Aviv airport check in is a nightmare!! We were there 3 hours ahead of our flight and the line would not move. Finally made it to the front 20 min before our flight!!! The people in the check in bags did not care if we missed our flight, was very rude and sloooooowwww!!! I have been to many airports and this is by far the worst! I had to run to my gate and ran into another check where they let me pass bc my flight was about to close! Made it 2 minutes before the bus left! Nightmare!!!"
Pros: "Great service, smooth flight, and overall a pleasure to fly with."
Cons: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"
Pros: "The entertainment specially the Turkish airline safety part"
Cons: "for short trip no need for mugabelat before food"
Pros: "The staff were very friendly and welcoming"
Pros: "The overall experience was good. The food was good, the comfort was good and the service was good compared to other airlines I have been on. I particularly liked the safety video. It was a refreshing change."
Cons: "There were a few delays in taking off and the second delay nearly cause me to miss my flight. I had to run through the airport which was a stressful experience. However, I did end up catching the flight and my bags reached to the destination on time. So overall it didn't cause anything more than stress to catching the flight. =)"
Pros: "I always enjoy flying with Turkish airlines it is a breeze from check in all the way destination from food to entertainment it all runs so smooth I will fly with u any day so far that is the best"
Pros: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
Pros: "Availability on movies to watch"
Cons: "I've been flying to Greece for many years and this was the worst flight I've ever had! The flight was over packed. My fiancé and I did not get the seats I originally selected. Seats were so small and extremely uncomfortable. We had to wait for about 30' before we took off WITHOUT air conditioning!! That was miserable!!!! Last, I found HAIR in my food!!! Although, the flight we took from Atlanta to Instanbul was one of the best flights I've ever have taken. Mixed emotions.."
Pros: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Cons: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Pros: "Overall, my first experience with Turkish Airlines was very good. They crew was friendly and the food and drinks were better than expected. The airplane had been updated so it was a nice flight."
Cons: "Everything was fine."
Cons: "Everything good"
Cons: "Sat 44A. The entire row behind me had 1 adult & 2 children. 2 Hours into the flight, there were 4 children, no adults and the seats were used as a playpen. 7 hours of kicking, punching the screen, opening the window shutter during "sleeping time" as instructed by the crew. Wine was poured on my back, water splashed on the person next to me, children were climbing over my head... etc. No parents or flight attendants could help the situation. Boarding was a mess. 10-15 passengers surrounding me sat anywhere they wanted creating a delay to push back because everyone just sat with their family and disregarded the chaos it created for those individual travelers wanting to sit in "THEIR PROPER SEAT". This was the worst / never ending flying experience I've ever had. I will never fly Turkish Airlines again."
Pros: "Crew was very nice"
Pros: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Cons: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Cons: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
Pros: "Friendliness toward kids was really good."
Cons: "The movies didn't work until an hour after the flight started. Really."
Pros: "Most things about the flight were great. The staff were friendly and I really appreciated the friendliness toward our four boys."
Pros: "Included meal and entertainment"
Cons: "AC only on for takeoff and landing. Not much water so became very dehydrated and overly warm."
Pros: "Again, service was awesome business class cabin temperature should be lowered as it was hot."
Pros: "I have to fly twice a year and I choose only Turkish airline! Best service, crew, comfort and food!"
Cons: "Food, service, comfort"
Pros: "Large set of movie choices to pick from."
Cons: "Disappointed that I couldn't choose my meal options - was given a menu that said you could pick between more than one meal. But every single time the food cart arrived (6 total among 4 flights), was told there was no options."
Pros: "Free blockbuster movies. Two meals. And a in-flight comfort bag that included a variety of things including, an eye mask and slippers. Always came around with drinks."
Cons: "Delayed a couple hours."
Pros: "Food was good. Service was excellent."
Cons: "Connection was too long to Dubai"
Pros: "I paid for seats"
Cons: "Sure many"
Cons: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Cons: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Cons: "the flight was delayed by about 30-45 minutes"
Pros: "Great selection of entertainment"
Cons: "Food was not what I’m used to on Lufthansa"
Pros: "Everything, I love Lufthansa"
Cons: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"
Pros: "Flight arrived early."
Cons: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Pros: "Crew was great"
Cons: "Didn't have the vegetarian meal I ordered"
Pros: "Friendly cabin crew"
Cons: "never got to goddamn frankfurt"
Pros: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Cons: "No complaints."
Cons: "The plane was expected to land at FRa an hour early Andy they couldn’t wait five minutes for us after a three hour delayed flight. Every other flight was delayed on average 30minutes. When we arrived whoever was running the jet bridge took 15 minutes to get it out to our jet, essentially causing us to miss our flight right then. And then the staff had the audacity to tell us we had to hike back ten minutes to wait in an hour long line to rebook. When they could have done it at their gate just as easily. Simply awful service For paying first/business class"
Cons: "Missed so there was none Spent night in Minic"
Cons: "You have to pay for food unless it is pretzels."
Pros: "Very attentive crew; nice leg room on upper deck; extra storage bin under window a nice touch; luggage arrived very promptly on carousel"
Cons: "sick, screaming babies in small upper deck space. I realize the airline cant help this but it would be a good idea to seat them all in one area of the aircraft so staff can give them the attention they need."
Pros: "Service was excellent. Amenities excellent. Food good. Entertainment system very good!"
Cons: "In business class the room for feet was too narrow. One of our seats had the metal framing in middle of my back bothersome."
Pros: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Cons: "Service! Comfort!!"
Pros: "The staff was friendly, the seats were comfortable, and the price was perfect."
Cons: "The breakfast was terrible and the dinner was barely better."
Pros: "The trip from frankfurt to boston was amazin"
Cons: "The plane from beirut ti frabkfurt was old. No entertainment on board, no screens"
Cons: "Airlines Front desk delay, long boarding , poor food"
Pros: "Breakfast should not be served 4 AM Cairo time, 40 minutes after boarding"
Pros: "Crew was welcoming and seats ok for a short flight."
Pros: "It got me to my destination safely."
Cons: "The seats are way too close together for such a long flight. I fought off a panic attack for much of the trip. It was suffocating. I should not be able to give the person in front of me a head massage. The personal space humans should have was horribly invaded. I'm a 62 year old woman who's in good shape but even for me it was an act of gymnastics to get in and out of my seat. On my flight to Europe on the 13th with your airline our section of the plane did not have working monitors so it was like watching paint dry for 11 hours. So boring!"
Pros: "Restful flight"
Cons: "Due to repair aircraft equipmen, almost 1h delay my flight."
Pros: "Nothing special just a typical early morning domesric flight no entertainment on board food was a tad bit better going back to the states then coming to europe and at least we boarded at the gate not like when we flew Frankfurt athens where we took a bus like we were in the 80s like cattle that was embarrassing at this time and age"
Cons: "Just happy to have made it safely but nothing special to boast"
Pros: "On time and straightforward - unlike the previous night when an Air Traffic Control weather delay prevented a connection at Chicago (no fault of Lufthansa). So I stayed over in Arkansas at home as there was no offer of compensation (hotel or $) for the delay."
Pros: "I really don't remember. I slept through the entire flight."
Cons: "They boarded us from the back and the front of the plane so at one point you had people trying to pass each other in the aisles. Weird. That could've been handled better. Also, people were allowed to put their back packs in the over head so didn't leave much room for luggsge carry on. Flight attendants weren't helpful either. One just said that all carry on should be able to under the seat."
Pros: "The short flight from Naples to Munich on Lufthansa was comfortable and the seats were roomier with more leg room than on other airlines I've been on recently."
Cons: "Why I had to fly from Naples to Munich and then down to Zurich to take an Edelweiss flight (Swiss Air, horrible), is beyond me. Poor routing, plus, the Edelweiss flight took 10 hours to Tampa. My family flew from Naples to Paris and from Paris to St. Louis, Mo. in SIX hours. The four extra hours were excruciatingly long in cramped seats."
Pros: "Comfortable, left and arrived on time , smooth check in"
Cons: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"
Cons: "I order a seat near the window A9 but this seat has no window. the crew did not solve the problem even I ask them and note that is important to me/"
Cons: "The crew didn't seem quite ready for offering refreshments, and I had to go and ask for water several times. The snacks weren't very ubstantial, and having a good 4-5 hours in between meals was hard for me as I had been traveling for a long time already."
Cons: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Pros: "The service is good."
Cons: "Noises obnoxious passengers drinking standing up in the isles for long periods. Hanging on other passenger's seats. Very rude and clearly didn't care. Flight attendent tried to get them to sit and hold it down but it had little effect. They were part of a larger group so they wanted the flight to be a social event."
Cons: "Delayed flight. Offered free direct tv to everyone but then came back on and said the "button" to select free tv wasn't working so never mind"
Pros: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Cons: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."
Pros: "THE ONLY ISSUE I HAVE WITH LIFTHANSA IS THEY DID NOT PAY FOR MY FRAIGHT THAT WAS DAMAGED. THEY PAID FOR THE BAGGAGE BUT THEY DID NOT PAY FOR PART OF THE PERSONAL EFFECT BELONGING INSIDE THE BAGGAGE. THAT WAS ESTIMATED TO BE $500.00 ACCORDING TO MY REPORT THE DAY I ARRIVED AT ORLANDO INTERNATIONAL AIRPORT. THE CUSTOMER SERVICE AT ORLANDO AIRPORT SETTLED FOR MY BAGGAGE NOT FOR THE CONTENT INSIDE THE BAGGAGE, ALSO, GIVE ME EMAIL ADDRESSED TO SEND MY CLAIM THAT WAS NOT DELIVERED.iTS WILL BE APPRECIATED IF THE CHECK FOR $ 500.00 CAN BE MAIL TO MY ADDRESS : CHARLES MAKINDE, 7631 FORT SUMTER DRIVE,ORLANDO, FLORIDA 32822. OR FOR ADDITIONAL INFORMATION PLEASE EMAIL ME AT CHARLESMAKINDE@GMAIL .COM. WHILE I THANK YOU FOR COOPERATION. CHARLES MAKINDE"
Pros: "Lufthansa - The best."
Cons: "The seats are way too uncomfortable for such a long flight"
Pros: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Cons: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."
Pros: "All was very proffessional"
Pros: "Again, excellent customer service. Can't say enough."
Pros: "Courteous crew. Nice aircraft."
Pros: "Good variety in vegan choices."
Cons: "Please add pickle if possible."
Pros: "it is a good night flight and passages can sleep."
Cons: "LH is flyingto TLV with an Airbus A321 with no TV or entertainment. The seat is poor compear to other airlines that fly the same rout and area. Food on this flight was also poor."
Pros: "short flight, all was fine"
Cons: "One of the Worst flights for punctuality 3.5 hours of delays ! Missed all my connections ! Over 24 hours in waiting ! Will try not to use air Canada again!!!"
Pros: "Great gluten free meal. Calling ahead of time to order was well worth it."
Pros: "The flight crew were great and very accommodating."
Cons: "A majority of the passengers on flight either barely caught, or missed, their connecting flight due to this flight being so delayed."
Pros: "We flew to Toronto on the rebooked flight and we were treated very badly by the gate agent who simply told us: Go see customer service, you are not on this flight' without even an attempt to explain why we could not get on to the flight to London. I think they do not respect their customers. Very disappointed with Air Canada' service."
Cons: "Nothing about our trip to London on Air Canada was positive. We had requested vegetarian meals for all our flights. They did not provide us any food on the flight because they did not have our names on the list for Vegetarian meals on the rebooked flight. Our experience with Air Canada was everything that is the worst in airline travel and customer service."
Cons: "See above."
Pros: "Crew was very helpful and nice, plane was new and in a very good condition. Flight was not fully booked so we could move around and take even 4 seats to lay down and fly comfortably."
Cons: "Boarding was over an hour later than it supposed to be. Toronto always has some " surprises" for passengers. Food could be better."
Cons: "Unhelpful crew,dreadful entertainment and dire food!"
Pros: "tout était bien - very good"
Cons: "all was good"
Pros: "Flights left on-time. Leather seats reclined comfortably. Crew offered plenty of food & drink throughout the flight. I would definitely consider booking again with Air Canada"
Pros: "At $320usd per person per direction, you can't beat the price thanks to whatever magical gremlins Kayaks employs to fix prices for them...we flew Air Canada and we'e very pleased with their fleets new addition of 787 dream liners. Do yourself a favor and find a flight on this aircraft. From takeoff to landing, there was never a question about our safety and comfort, and the sleek, organic aesthetic of the dream liner somehow met a new standard for both ergonomy and tech/entertainment. I especially found the sub ports in my personal screen useful."
Cons: "Transatlantic flights are too long. Hurry up Science, magic me up some low earth orbit/sonic+ future jets already...Jaesus..."
Pros: "Treatment to old passengers"
Cons: "Hardly nothing except my baggage had been damaged on handling. Some redress is welcome with thanks"
Pros: "The plane, which was American-made. Smooth ride in the air, no baggage issues."
Cons: "The crying children in front of me, the hour and a half delay, and the late dinner service. Dinner came at 8:30, after staring at those with special meals eat and finish an hour before everyone else, they should wait with the rest of us. Breakfast was pretty lackluster. Their online app and check in is awful- they should hire new coders and UX designers to increase functionality."
Pros: "Flight attends were very attentive to all passengers. I especially liked that they kept everyone hydrated by offering drinks every couple of hours."
Cons: "Flight delayed due to engine problems..10 hours was a bit long though when you have limited vacation time."
Pros: "Very attentive crew, nice to have food on real china, very nice meal, very comfortable seats"
Cons: "Early impressions of good food were ruined by a dreadful "chicken" sandwich wrapped in cling film. What a terrible last impression. Unfortunately our flight was delayed 85 minutes. A pity that the apology never includes an explanation."
Cons: "Was put on plane to France, 5 hour layover. Still waiting for my luggage to arrive. Frustrating in extreme."
Pros: "Flight was only half full. It was a red eye from Halifax to London, so there were several rows with no one in it. That allowed me to move to a row that I could lay down in. Flight attendants were pleasant. Everything was included (ie, food, free checked bags, earphones for TV) Great value for money."
Cons: "I watched WTF on the in seat entertainment system but it was not formatted for that screen, it was too narrow and the sides were cut off so part of the action was not on screen. Pretty minor issue."
Pros: "The flight itself was fine- comfortable with nice amenities and a professional staff."
Cons: "My first flight was late then cancelled, then replaced by another. That one was late too and made me miss my connecting flight. I had to spend the night stuck in the Toronto airport with nowhere to safely sleep and my late arrival meant the entire first day of my long planned vacation was ruined. I was supposed to get to my destination around 10 in the morning, instead I arrived around one in the morning the next day. All I got from Air Canada for this trouble was a $10 meal voucher for airport restaurants that cost $25 and were closed during my stay."
Pros: "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"
Pros: "I upgraded to premium economy which made a big difference. Lots of leg room, a menu, pre flight drinks."
Cons: "Airline lost my luggage."
Cons: "IFE and food were awful. Space was cramped, lights left on for a night flight. AirCanada headphone rules are just dumb."
Pros: "The food."
Cons: "The stewardesses don't smile."
Pros: "Arriving early Leaving on time"
Pros: "Friendly crew very helpful. Not as loud as the last flight."
Cons: "So many people crammed into a small space. Needed more leg room and shoulder room."
Pros: "Good movie selection."
Cons: "3-4-3 economy seating in a 777 that was originally designed for 3-3-3 (2-5-2) makes for really cramped seating. This is in keeping with industry trends, but is regrettable. No brandy/cognac for alcohol selections."
Pros: "Great food and they gave us blankets and even free wine with dinner! I was also able to watch to new movies!"
Pros: "They've replaced the ridiculous entertainment system with a much better one."
Cons: "Unwise cost-saving efforts in the Vancouver Maple Leaf Lounge - obscure magazines only, croissants/pastries replaced with a loaf of bread, etc."
Pros: "Excellent and varied entertainment, very responsive crew"
Cons: "Boarding in Toronto was late, chaotic, poorly managed. Food was meagre, tiny servings of bland food for dinner, a slice of banana bread for breakfast. Hard to believe they couldn't do better."
Cons: "Bread dry and no choice . Fresh fruit would be refreshing"
Cons: "Like riding in the back seat of a corvette."
Pros: "Staff was great."
Cons: "Seat size made sitting a suffering, as I am quite tall, and was unwilling to pay the extra $100 dollars, which I felt discriminatory (as I have no control over how tall I am)."
Pros: "The crew was all wonderful, friendly and efficient."
Pros: "crew was nice"
Cons: "food, no warm towels"
Pros: "Very satisfied with the flight."
Pros: "Very pleased, the plane was very clean and new, entertainment options were great. The crew was fantastic."
Cons: "The food wasn't great. I had the pancakes and then a chicken sandwich, both of which were very average."
Pros: "See above"
Cons: "See above"
Cons: "Being next to toilets at bulkhead. People queing for bathroom in the extra leg space. I was on the outside seat and people constantly brushed past me and often grabbed hold of the moveable TV set in the dark to steady themselves knocking it. I paid extra money and had more problems. Listened to constant bathroom flushing and odors. Not ideal!"
Pros: "Entertainment choices on this flight/with this plane were endless, and you didn't have to pay extra for them like you do with Condor, for instance. The seats were relatively comfortable, in comparison to the way you are packed into some planes these days. Particularly liked the headrests that were adjustable side to side. It helped in this particular case the flight wasn't completely full, and so I had the seat next to me free."
Cons: "Poor food choice and quality , comfort of seats"
Pros: "Most things where fine. Food decent for airline food, slight delay in boarding but still made our connection."
Cons: "Tried to signal stewards for another beverage but got no response. Lack of customer service."
Cons: "Please, Toronto: if you're going to have two planes scheduled to depart at the same time, DON'T put them right next to each other. We boarded at the same time as an Air Canada Rouge flight to Dublin, and not only was it chaos trying to figure out which line you were in, but the staff working the London side of the desk weren't paging over the loudspeaker which group was next to board. It was a mess."
Cons: "Because the flight was delayed, the car rental company let the car go to another customer. A substitute was provided after another 2 hour wait."
Pros: "The flight was more pleasant than I had expected because there was plenty of leg/knee room for me."
Cons: "No complaints."
Pros: "The movie selection...and that is about it really..."
Cons: "The fact that they tried bumping me from my flight without giving a reason. My connector flight (also an Air Canada flight) was delayed so much in Detroit that we got to Toronto with just enough time to board and deal with the bumping issue. Also, my luggage was already on the plane to head to London which noone was worried about if they wouldn't have been able to get me a seat. There was little communication between staff members and nobody seemed bothered by this especially with a late arriving plane that they should have known about and had a way to deal with this issue. The crew on the plan keep bumping into me even though I wasn't in the aisle and never apologized. Totally would give a zero or 1 star (at best if it would let me). Totally will not recommend to anyone and will try to not fly with them again if possible."
Cons: "Never made it. Would have missed my parents 30th anniversary if I hadn't bought a fresh ticket on another airline."
Pros: "Food was good, flight attendants were very helpful and friendly"
Cons: "Once in Toronto couldn't find anyone at the gate counter, flight delayed for 2 hours ( suppose to load at 11:15 and didn't even start loading tell 12:30). The flight didn't push from gate till 2am and flight crew kept saying that we were ahead of schedule. Poor service of the five different airlines I have flown"
Pros: "Wasnt a terrible amout of leg room for coach, and they had Star Wars: The Force Awakens as one of the in flight movies. Food was okay, although they didn't serve it until 1a.m. which was a bit annoying. Good service, very kind workers, and the alcohol was free! Not too many complaints."
Cons: "Didnt serve dinner until 1am. Kind of ridiculous."
Pros: "Been flying Air Canada trans-Atlantic since 2005 and must say that the airline has maintained its service and quality if not improved. Except for food all aspects were good from check in to boarding to inflight service!"
Cons: "Food was boring even though I was in business class!"
Cons: "We were not on this flight. We ended up being routed through Ottawa. See comment above."
Cons: "On board Mask enforcement - was not done. The video controller buttons were on the arm rest. This presented a challenge to actually USE the arm rest for myself and my seat mates - we were constantly and inadvertently turning the monitor on."
Cons: "Better snacks"
Cons: "A larger plane from Chihuahua to Houston."
Pros: "The black tea"
Cons: "My screen didn’t work all the flight, and there were not an option to fix it or to change my sit"
Pros: "Flight was faster than expected."
Cons: "Stuck with a window seat next to a couple on a group tour. She spilled into my seat so we kept jockeying for better comfort next to each other."
Pros: "What’s to like about flying commercial economy ? The chicken meal was tasty though."
Cons: "45 min delay boarding because the catering was late. Room in the seats. Plug between seats was not very reliable."
Pros: "Very efficient service and crew."
Cons: "In-flight entertainment skipped a lot and sound was bad. Flight felt very busy overall for a red-eye... Difficult to sleep."
Pros: "Plenty of food and snacks, but the food was just ok."
Cons: "Took about 45 minutes after the doors were closed to finally take off. Busy runway I guess."
Cons: "This flight was not a Lufthansa flight as advertised. It was a United flight. And they changed the plane, I believe. The two aisle seats I reserved ended up being a middle and a window seat. Grrr..."
Cons: "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."
Pros: "Clean, comfortable, wonderful crew, even got an appearance from Santa (we flew week before Christmas) which our 3ywar old loved"
Pros: "Not much"
Cons: "Dirty seat, broken screen & headphone socket."
Cons: "United Airlines were curt and unhelpful. The refused to allow me to board my flight unless I arrived at least 1 hour before takeoff. There were 57min until takeoff after I checked in at the counter. I have a trusted traveler card and TSA express."
Pros: "Great entertainment and arrived early"
Pros: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Cons: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable. Definitely not worth the cost. Especially cause EVERY little thing costs way more. They don’t even offer free carryons. Lame."
Pros: "The flight attendants were surprisingly courteous."
Cons: "The “new” boarding process was a disaster."
Pros: "United staff worked with me to book a round-about itinerary on a different airline that got me to my destination within 8 hours of the original flight. Progress announcements were made at regular, predictable intervals."
Cons: "My flight was cancelled an hour after scheduled takeoff due to mechanical issues. The plane was actually repaired, but the time it took to do so exceeded the flight crew's hours. I understand the practical implications, but in the moment it did feel maddeningly bureaucratic."
Pros: "Clean, comfortable flight and good service (for coach!!)."
Cons: "Would be nice to have some of snack mid flight. It's a long long way!"
Pros: "Will never fly UNITED again no matter how cheap!!!!!"
Cons: "Will never fly UNITED again no matter how cheap!!!!!"
Pros: "While it was a long flight it was comfortable and surprisingly the food was good."
Cons: "We ran late as the plane needed some work on it before we could take off; when it was finally done there was a storm and could not take off again. We were behind over an hour before we could leave but we made up for in as we had good tail wind."
Pros: "The airplane had ok legroom"
Cons: "Flight delayed, causing missing connection, causing overnight in airport with no explanation. No compension offered. I had to duck down enter plane I'm 6'1..."
Pros: "The gate agent in Syracuse was a huge help. I have a service dog and he was very helpful and considerate."
Cons: "The flight was delayed and was given another longer flight and had to pay for the luggage twice. Totally disappointed."
Cons: "My booking confirmation told me we were on Lufthansa flight #7644 so naturally we went to the Lufthansa terminal at the airport. We waited in line to check in and were then redirected to a different terminal because we were actually flying United. How did that happen and why wasn't it explained ahead of time? The seat was too small for an international flight and the entertainment was unwatchable because there was a constant screeching sound in the headphones, a problem with the jack."
Pros: "No problems"
Cons: "Would have been nice to have more room"
Pros: "First leg of journey cancelled because of weather, so we drove to ORD. Phone agents were nice, helpful, and effective."
Cons: "Somehow, airplane food keeps getting worse. There's got to be a bottom somewhere, but we haven't found it yet."
Pros: "Just like what I wish, comfortable, on time."
Pros: "On time"
Cons: "Uncomfortable seats and lights left on so I couldn't sleep."
Cons: "Food was embarrassingly poor I would rather pay additional fees to upgrade to s quality meal Bags in Edinburgh took over an hour and a half to retrieve But, the flight was safe and the crew very good"
Cons: "Leg I was only offered economy. Not plus"
Pros: "Missed connection to RDU"
Cons: "Had to pay out of pocket for a hotel to catch next flight to RDU"
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "Flight on time"
Cons: "Nothing to drink offered, not even water"
Cons: "Staff was not overly friendly and carried few smiles."
Pros: "I liked the entertainment to make the flight go by quicker and the comfortability of the seats."
Cons: "There was nothing I didn't like."
Cons: "We book tickets round trip for 3 passengers, on the way going and come back we never have the seat together! Can someone tell me why? I even ask the counters they don't have any answers for me!!!! We are going as a group of family and we would love to have a quality time together!!!!"
Pros: "Flight attendants seemed happy we were aboard"
Cons: "Plane didn't leave until 2.5 hours after expected departure time and we never got an actual reason why. This also made me miss my connecting flight so I had to spend an additional 6 hours in the airport waiting."
Cons: "Lack of leg room"
Pros: "Took 30 hrs to get home"
Pros: "Having a ride from the east coast to the west coast."
Cons: "Going west to Chicago - no attendant personnel ready to fly out of Chicago. Flight delay. Chicago to SFO - inflight toilet equipment failure resulting in a 3 hr delay. How long does it take to check the toilet while the plane is on the ground?"
Pros: "Didn't fly to San Diego-got rerouted to LAX instead. Had I continued to San Diego I would have landed almost 6 hours later than my previous arrival time all because of delays at the gate in Harriaburg. An original 30 minute delay from weather is understandable, and by the time the aircraft arrives you'd think they'd be ready to deplane and get it rolling quickly. Nope, not all. I think it was amateur day in Harriaburg because it was like no one knew what to do and nobody could make their minds up."
Cons: "See above. This is why I drive everywhere."
Pros: "The flight attendant did the best he could knowing I was uncomfortably hot and there was nothing I could do. He gave me an extra ice cream to help :)"
Cons: "Complained to flight attendant about RIDICULOUSLY high temperature of the air craft. Flight attendants told me they had already requested the pilots turn the head down twice. The temperature of the plane made me extremely uncomfortable and unhappy."
Pros: "We left nearly on time, arrived on time and had a pleasant comfortable flight. I went to sleep early and skipped the food and drink, so I cannot comment on this aspect of the flight."
Cons: "Nothing to complain about."
Cons: "Small plane, seated in very back row, unable to tilt seats back. no food no service."
Cons: "The délayer that was due to The weather"
Pros: "Very friendly staff, very accommodating, even to some not so flexible passengers."
Cons: "The plane is so small. There were several men that could not even stand up and one poor guy beside me that was absolutely wedged into his seat."
Pros: "The crew was fantastic despite the entertainment system wasn't working"
Cons: "The entertainment and wifi was nonfunctional for the 8 hr flight."
Pros: "Crew was nice"
Cons: "Entertainment systems did not function during the trip-a HUGE disappointment when the cost of the flight was over $1100 per person."
Cons: "The app and trying to find boarding details prior."
Cons: "Don’t loose the luggage"
Pros: "Friendly crew. Great phone support."
Cons: "Online check-in was very messy - not available. After contacting the phone support, it was possible."
Pros: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
Cons: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
Pros: "The captain was able to make up much of the lost time spent boarding."
Cons: "The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight."
Cons: "Better boarding process"
Pros: "Very pleased with crew and seats."
Pros: "Nothing, they cancelled my flight and rebooked me to another city"
Cons: "Everything. I had to buy 2 new tickets because they cancelled my flight"
Pros: "Very good service! Friendly and happy staff!"
Cons: "The food; I didn't like the sandwich and the snacks"
Pros: "Food and a good cabin crew on Brussels Air."
Cons: "No complaints"
Pros: "This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control."
Cons: "Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins."
Pros: "Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job."
Pros: "My return trip didn’t have any major unexpected expenses the way my outgoing trip did."
Cons: "They broke a very expensive item that I purchased on my trip. It was properly wrapped and cushioned in clothing. I had fragile stickers on the outside of my luggage and it is shattered beyond repair."
Pros: "The crew were pleasant."
Cons: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Cons: "Delay boarding,delay riching destynation,poor crew service"
Cons: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Pros: "Nice planes"
Cons: "My luggage was lost and I still haven't received it"
Pros: "Departure and arrival was on time"
Cons: "Very narrow and very uncomfortable seats. Didn't have any free snacks or drinks. I asked about free water, the crew even didn't offer to bring it. For free water you have to go to the back of the airplane to get a small cup. Didn't have any entertainment."
Pros: "The crew were very nice."
Cons: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
Pros: "On time, good price, convenient, !"
Cons: "Charge for coffee and water"
Cons: "Delayed biarding then sat on tarmac for ages."
Pros: "The crew was on point, the comfort was great though the plane was a bit cold they had plenty of blankets. The organization of finally getting onto the plane was great."
Cons: "The boarding process was confusing and disorganized. Perhaps it's always this way but they began boarding rows 32-47, but never changed the monitor when boarding of additional rows began. I didn't understand the need for extra security prior to arriving at the gate either. I was already in the terminal, but then needed an additional sticker on my passport. Not enough options in the entertainment section."
Pros: "Very nice service economy privilege, friendly crews, good food, water service at flight start, room around knees, blankets, all very good"
Cons: "the headset plug in needs maintenance. it had to be plugged in and re-positioned several times to get it to work"
Cons: "Poor customer service."
Pros: "The crew members were kind and friendly and went the extra mile to be helpful."
Cons: "The entertainment screen was about 6 inches wide and there were only four movies to choose from (one that was older than the hills). The screen wasn't clear. Hard to believe that there was such poor technology for a flight from the U.S. to Europe. Also, there were no ports to charge phones or tablets which made it near impossible to watch entertainment on a phone or tablet due to low battery levels. The wi-fi was not strong. I typically like food on an airplane, but this food was not something to be enjoyed. I hope to not fly Brussels Airlines/United again. I'll stick with British Airways and American."
Pros: "Got a free cup of orange juice"
Cons: "Was just a bit tired and irritable from the delayed flight before."
Cons: "Was surprised that the food was on sale !"
Cons: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Cons: "the cabin crew refused to serve any drinks until they served food and they were only serving front to rear, rather than front & rear to middle. as i was sat right at the rear of the plane it meant i didn't get anything to drink for 30-40 minutes. i thought delta were poor on that front but these guys were ridiculous. as for the food: i don't expect much from airlines but i don't consider cake & toblerone to make a breakfast, even if it was served with orange juice."
Cons: "Mocarella and tomatoes wrap was not tasty. Tomatoes seemed to be old."
Pros: "Excellent service and space for economy class."
Cons: "Waiting an hour and a half to check the luggage and obtain the boarding pass. Totally unacceptable. They only had a couple of agents to check a full plane and one was dedicated to business class. They said it was to save costs !! Flight was delayed and upon arrival no finger so long wait to deplane again."
Cons: "The flight was delayed 2.5 hours and made us miss the connection to Houston. Nobody met us at London to instruct what to do about it. We spent an hour running from one place to another till we found the correct line, in which we spent 3 hours waiting for directions to hotel."
Cons: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Cons: "Boarding was in crammed area in between easyjet flights. In brussels they parked at the international gates and then an overfull bus took us to the arrivals. Is brussels airlines training fast to become part of euro wings?"
Cons: "What a surprise when our United Airlines codeshare on Brussels Airline did not even allow us a drink of water free on our two hour flight. They charged for everything including water. Shame on them! And shame on United Airlines to codeshare with a carrier with such poor customer service."
Pros: "flight staff were very professional."
Pros: "Pleasant staff, entertainment system is ok although a bit outdated."
Cons: "Our flight (operated by Air Canada) was delayed due to a control tower fire. Other flights seemed to have been delayed 1 or 2 hours, but ours was delayed 3.5 hours. That's not really the airline's fault, but it seems like they didn't want to communicate updates or give us any options for alternate flights. They also listed the delay at just under 3 hours, rather than the real 3.5 we were late leaving the gate (to avoid giving out vouchers, I suspect)."
Pros: "Nice plane, great entertainment unit. USB charging is nice. Food service was surprisingly good and the staff was very pleasant and helpful on the flight."
Cons: "Boarding from a connecting flight is a disaster. For some reason brussel's air didn't validate our passports at the first international flight. Everyone was expected to do it at the Brussels airport. This would be fine if they had a sign up explaining what to do, or even a basic queue set up. There were passengers for 3 flights mobbed around the check point in front of our gate with nothing resembling a line. Everyone was completely confused and crawling over each other. Add that to our delayed landing that put us on the tarmac, forcing us back through security and a huge walk away from the gate... We very nearly missed our flight! Please please please figure out a way to communicate to your passengers and get people into a proper queue!!!"
Pros: "On time and services were good. Cost less than if booked through United significantly."
Cons: "Could not get my boarding pass before reaching my last terminal because it was not ready from Montreal or Toronto, and no staff were available elsewhere in the airport. this prevented me from making necessary purchases to bring with me to Kinshasa, my final destination."
Cons: "The aircraft was filthy, very dirty, especially the toilet and the sitting area. Terrible food. Very hot, AC did not work well. Outdated movies and TV series."
Pros: "Friendly crew, good food"
Cons: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Pros: "I hated that I had to do my own check in, the flight check in and the luggage dropping. I was unsure as id I had done it correctly, and even after the staff revised my luggage drop reciept, the luggae was not delivred appropriately. The flight was delayed, which made me have to o rush all over LHR, where I pretended to have breakfast."
Cons: "Unpolite and stressed, rushy staff on board. On top of that, all the running throgh costumes and pretty much the whole LHR airport, and what I hated the most was my luggage arriving 12hrs late."
Cons: "They charged us for coffee and drinks."
Cons: "My flight was scheduled to leave at 6:20 pm 06/08/16. Took off at scheduled departure time but an hour into the flight had to turn around due to navigation system not working (2hrs flying time). Navigation was fixed, took off for 2nd time at 10 pm, fell asleep, awoke at 3 am to a messge over the intercom stating navigation had went out again and we had once again turned around and we were just outside of Chicago (6 hours flying time). I spent 8 hrs on a plane to fly to my origin airport. This was my first overseas flight and my first time flying with United. I got a frozen turkey sandwich and sorbert for dinner. I have been placed on an American Airline flight leaving at 8:50 am but I needed to be in London at my scheduled arrival time. I've lost approximeny 14 hrs of my trip including irreplaceable reservations that I've missed as well as very important time with my significant other that I get to see once every 2 months. I took off unpaid vacation time for this trip as well. Please contact me via email or cell phone to discuss what sort of compensation can be done for this very unfortunate chain of events."
Pros: "The entertainment and the crew was great. The plane was of good size."
Cons: "The chairs were very uncomfortable. Any form of leaning was extraordinarily uncomfortable."
Pros: "The flight attendants were professional and actually smiled often! The food served was tasty and they made sure we had plenty of water throughout the flight."
Cons: "A crying baby for most of the flight. I offered to help the Mom a bit. Couldn't be helped by the airline of course."
Cons: "couldn't checked in online. At the airport, self checking required assistance. The time the staff figure out the problem, it was past the check-in deadline and they couldn't check me in anymore. They put me on a flight via Newark instead that is 3 hours later. At Newark, the connection to London is 10 hours late!! After taking off, the plane goes for 2 hours before landing back in Newark because of technical issue!!!!!!!! Changed flight, and arrived in London after 2 days spent in plane/airport !!!!!!!!!"
Airlines flying from Québec City to the United Kingdom have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Québec City to the United Kingdom
Masks required on board, masks provided on flights from Québec City to the United Kingdom
Social distancing seating
Middle seats unavailable to book on flights from Québec City to the United Kingdom
Testing for antibodies, testing for symptoms for flights from Québec City to the United Kingdom
Waiving of change fees. Search flexible flights from Québec City to the United Kingdom