Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.
Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.
the head jack on my seat didn't work and the power outlet didn't work for my seat
The crew’s attitud was not good, only worried for pilot’s comfort, so I ask myself why do I pay so much for so less. The plane is old and broken. I will rey another airline
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
Boarding process was well organized and orderly even though flight was fairly full. Water bottles were provided during boarding which was great as I drink a lot of water. Bathroom was not as clean as it could have been but was acceptable and fairly dry. Food however was mediocre. I have had better food on 2 hour local flights in other countries.
Honestly, best experience I've had with an airline in recent memory. Flight was on time, comfortable seats, snacks and entertainment was top notch.
Wheelchair assistance was not complete. The person left me at the departure gate without informing the groundstaff of my requirements. I had to walk to the departure counter to ask for help to reach the plane door. The crew informed me that in future they were not allowed to help passengers like me, senior citizen and Wheelchair passenger with placing their carry on bags in the overhead compartments!
There was a delay that was unexpected. The seats were uncomfortable for the length of the flight.
Delayed flights. Missed connections. Inadequate rebooking timeframes. Incompetent customer service agents. Rather than a 70 minute flight home, I had to drive for 5 hours, arriving home at 4am — epically bad experience with United that I won’t soon forget.
I liked that we arrived earlier, you could improve your snacks give away
A 2 hour delay because they couldn’t fit some oversized cargo in the small hold doors of an Embraer! Surely they know the sizes before attempting to load it?
The wifi I paid for did not work. The seats are tight.
There were no free snacks…little pretzel bag or cookies like we had on our flight out.
My bag didn’t follow me as it was supposed to leaving me without my bag for the first 12 hours of my 3 day trip. My bag got broken during this time.
It was good except it was quite delayed arriving to Newark.
The seats are comfortable. Flight was comfortable and on time. Love the format of the map (so different from United.
Overall everything was fine. This leg one of suitcases got smashed badly, and the airport employee told us to call the airline when we got home... No you have to get a file # at the airport or the airline won't do anything for you. That was on me for believing him and not necessarily the airlines fault.
The only complaint, and it was a HUGE HASSLE, was the carrier of the flight from Newark to Toronto on flight AC 3711. On my itinerary it stated that the flight was 'Operated by REPUBLIC AIRLINES/UNITED EXPRESS'. Translation: it was a United Airlines flight. Different terminal, which meant frustration with inability to check in at Terminal A, needing to catch a shuttle to Terminal C. I told my friend who was picking me up that I was flying United Airlines. She waited for me at the United Airlines terminal in Toronto, except I arrived at the Air Canada terminal. Very confusing and difficult for all of us. Better communication is needed when other airlines operate Air Canada flights.
Everything was good for a short flight. Onboard entertainment would have been nice.
My flight from toronto to tampa is delayed for more than 3 hours.