Pros: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."
Cons: "add low carb meal option please!"
Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Pros: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Cons: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Pros: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Cons: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Pros: "Service, crew, punctuality, plane, seats"
Cons: "Food, cold coffee and tea."
Pros: "Attentive and friendly service, good food, fairly spacious seat."
Pros: "Great planes, very clean toilets, very efficient and extremely polite crew."
Cons: "No paper towels in the bathroom"
Pros: "Friendly crew, great movie choices."
Cons: "Not a lot of left space, very full flight."
Pros: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Pros: "Comfortable seat space and food is great"
Pros: "Great food"
Cons: "Leg room"
Pros: "The seat, service and food..all is great as always."
Pros: "Flight was ok"
Cons: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Pros: "The seat was nice"
Cons: "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
Cons: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Pros: "It was fast and the crew got right to it as far as take off and getting home."
Pros: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Pros: "Staff are super kind."
Pros: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Pros: "Good price"
Cons: "Stink in the plane"
Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Pros: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Cons: "Can't think of one thing."
Pros: "Ease of boarding; large overhead bins; relatively comfortable seats"
Cons: "Packed plane - every seat taken"
Cons: "Food needs improvement"
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "They had good movies and music of my choice."
Cons: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Cons: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
Pros: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Pros: "Nice crew, clean lavatory"
Cons: "Had a chance to select seats only for return flight Seats were too narrow"
Pros: "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."
Pros: "Excellent crew, comfortable seat, good food"
Pros: "The food. the personable flight attendants. The whole experience is amazing."
Cons: "Lack of English movies on the ife. Mediocre headphones in business class."
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "Cabin crews are efficient and very polite. Film selection is fine."
Cons: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Pros: "As always, the Japanese customer service is wonderful - I have no complaints in that department!"
Cons: "The boarding process is pretty annoying....they do not board until minutes before the flight time and we still had to take a bus to the actual plane. We took off late (which, personally, at this point, I had just been on a 14 hour flight plus the 2 hours layover) - a delay just added to the exhaustion. Also, the plane was very old and very hot...even though it was only a one hour flight, it was very uncomfortable and outdated."
Pros: "Not overcrowded"
Cons: "Short flight, needed to purchase food"
Pros: "Very comfortable, and the crew was excellent."
Cons: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Pros: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Cons: "There was really nothing to dislike. The video choices could be more imaginative."
Cons: "Food and entertainment options"
Pros: "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
Cons: "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
Pros: "Great comfort."
Cons: "Limited entertainment compared to other airlines."
Pros: "Good guidance"
Cons: "There's no boarding zone?"
Pros: "Movie Selection was awesome on the Vancouver-Narita trip. I thought I was gonna miss the my last leg of the trip to Okinawa on a codeshare with ANA. As the Vancouver leg arrived a bit late. But the ANA staff found me and told me I had a later flight because of a 20 minute delay! It was awesome service, they also gave me a ride directly to Haneda Airport as that was where the later flight was."
Cons: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."
Pros: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Cons: "The flight had a departure delay of three hours. That was not fun"
Pros: "Same as above same as a bove"
Cons: "Same as above"
Pros: ".Fast, professional and comfortable"
Cons: "Touch screenes on displays"
Cons: "Too high price tickey and had to buy luggage"
Cons: "i ordered 1 kosher meal and the flight attendant said they gave out all special meals and ours was not on the list"
Pros: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Cons: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Cons: "My baggage didn't come on time. I have to stay at the airport for additional 3h"
Cons: "I did not like the fact that I was not on this flight."
Pros: "Everything except boarding"
Cons: "Boarding process was incredibly disorganized"
Pros: "In the end I made the flight."
Cons: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."
Pros: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."
Pros: "I made it to my destination"
Cons: "Cancelled flight, timing, and a day lay over I wasn’t pre pared for."
Cons: "Horrible customer service"
Pros: "Again the flight wasn't full so had plenty of room."
Cons: "The sandwich they offered was pretty bland."
Pros: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Pros: "Food is provided"
Cons: "Delayed 6 hours on the plane"
Cons: "Over 30 minute delay for an hour flight! Frustrating."
Pros: "Very helpful people!"
Pros: "Flight attendants were helpful without waking up passengers wjo wanted to sleep."
Pros: "Schedule was followed."
Cons: "At Budapest Airport only one check-in desk, #1 was shown on the big board for this flight and the airline Lufthansa was only shown above the check-in desk #1, which was dedicated for First/Business and M&M Gold status travellers only. Many economy class passengers queued there and at the end they were all redirected to check-in desk #3, as that was designated for Economy class passengers (however not any Lufthansa sign was shown above. When I mentioned to the ground crew (Celebi) that they should improve signs and not mishandle travellers, the person in charge (Nikolett Magyar) said to me arrogantly that they are right, and nothing they would do to improve the signs and passengers' information. This is far what I expect from LH representative, even if subcontracted and not an employee. That behaviour made my journey sour as travelling - especially with not a budget airline - is not just getting from A to B, but an experience which is worth to remember for good reasons, but not certainly for bad ones."
Cons: "No any intertwine entertainment at all"
Pros: "Everything!! Flight was great!!"
Pros: "Flew business class. Service and food were excellent!"
Cons: "The vegan meal. No airline appears to know how to make a healthy and tasty meal."
Cons: "Kosher food ordered was not satisfactory: meat too dry and compressed. I couldn't eat that. Overall Kosher meal was poor quality. Disappointing."
Pros: "Boarding to exit all went smooth"
Cons: "Air was sometimes stale"
Cons: "We were detained at the airport after boarding and then deboarding without information. The entire flight was locked in a room and not allowed to leave with very little explanation as to why. After 5 hours they let us board another plane. There was water and candy supplied as food. It was a joke for anyone with kids or the elderly. Nevermind anyone with health concerns. BAD way to manage a crisis in my opinion. We were treated like cattle. And these were NOT cheap tickets."
Pros: "Entertainment and staff were great"
Cons: "It wasnt comfortable and i wasnt able to sleep at all"
Cons: "The kosher food was terrible!!!!"
Cons: "The offer to travel the next day by giving up the current reservation for a price, making us wait for almost two hours and then telling us that we will be travelling the same day instead of the next day. Initially they requested us to help them as they were over booked with an offer and we informed all our relatives, later with the withdrawal of the offer we had to call everybody again. A whole lot of confusion , discomfort and mental torture."
Cons: "Boarding was a little chaotic. Everyone kind of ran up."
Cons: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."
Pros: "Lufthansa was really comfertable company, really good price and i'd so much."
Cons: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Pros: "The Lufthansa flight was great. The food and drinks for 1 hr and 45 min was satisfactory. The airplane was clean and crew was friendly. Too bad only 10% of the flight was gone by Lufthansa. The rest was done by United Airlines. The airplane was new and clean, the crew was friendly as well.The food at UA was so cheap it is a shame. On the domestic leg they give you 5 fools fish or crackers and soft drinks for 4 hrs flight. At the same time each and every passenger was asked personally if he or she will buy breakfast making the person feel guilty if not buying breakfast."
Cons: "Lufthansa is good. UA food is cheap and not enough on the Trans Atlantick flight and hard liquor is not free. On the domestic flight they do not give you food even if the flight is early in the morning and 4 hrs long. That is a shame. Moreover they try to sale you a breakfast package that is design not to get spoiled for three months. The nutrition value of that package is zero even I believe it is bad for you. This is only in the USA. It is a shame how our Airlines treate the American passengers."
Pros: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Cons: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."
Cons: "Direct flight, 10 days ago. Still missing a suitcase."
Pros: "Nice seats and friendly staff"
Cons: "This was an evening flight and while we landed at Logan on time we had to sit on the tarmack for a full hour before we could get to our gate. After a cross-Atlantic flight this final hour on the tarmack was almost unbearable. On top of that, it was 8pm EST which felt like 2am for passengers from Europe. It was just a very long day of travel."
Cons: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
Pros: "food remarkably good decent entertainment comfortable temperature on time, not waiting everything went as expected."
Cons: "sadly, airplane seats just aren't that comfortable. But that is universal and expected."
Pros: "Lots of entertainment. Everything fine."
Pros: "Professional flight crew. Good leg room. Smooth flight."
Cons: "No complaints"
Cons: "leg space is too tight"
Pros: "Nice attendants."
Cons: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Pros: "The plane was not too full and sitting in economy plus was quite comfortable on this long flight. The food was good and served often. Lots of drinks were offered with plenty of water available all during the trip. Nice blankets and pillows were on each seat."
Cons: "My only complaint was the quality of the sound and picture for the TV system. Thankfully I had a book on my iPad."
Pros: "It's a short flight from Florence to Munich so I wasn't expecting a whole lot."
Cons: "The boarding process is the worst on this route. You get on the bus and you wait, and wait, and wait. I get it they want to make sure everyone gets on but I honestly could have walked to the plane twice in the amount of time the bus waited there. I know Florence is a small airport so maybe it has to be done this way but it sucked."
Pros: "Crew good! Seats uncomfortable as usual"
Cons: "Transfer of luggage from one plane to this Victoria flight. Delayed 30 minutes."
Cons: "Flight delayed 1hr"
Pros: "No one disturbed me while sleeping and crew was helpful when I woke as bad needed refreshments."
Cons: "More leg room"
Cons: "The baggage restriction was not good at least one Checking should be allowed"
Pros: "Emergency exit seat row had so much room!"
Cons: "Chairs are not comfy and no entertainment"
Cons: "Itinerary changes including a late minue "cancelled flight" with one with "new" number and onl;y 6 minutes difference...very confusing. Overall electronic management system needs work"
Pros: "Good legroom in premium economy, power outlets at all seats"
Cons: "WiFi speed was terrible"
Cons: "Aisle seat did not recline on my first flight"
Pros: "The plane was nice and quiet, and the crew was lovely."
Cons: "It was so cold!!"
Pros: "Cramped seats for someone 6 foot 5."
Cons: "Nothing, I just hate flying"
Cons: "Crew was awful. Do not fly westjet leaving Las Vegas."
Pros: "Crew was upbeat and helpful. Seating was comfortable and there was ample legroom. Boarding was prompt and efficient."
Cons: "We landed in Phoenix and spent over an hour on the runway, when we did finally get a gate it didn’t work. The delays caused me to miss my ground transportation."
Pros: "The crew was ok and the service acceptable"
Cons: "The got us a terminal in Toronto (for connection flight to Montreal) which took us 1 hr and 10 mins to switch. It is Air Canada which is sabotaging this good airlline. Is it unacceptable and Air Canada Rouge service is worst. Never fly ever again with Air Canada. I will give another chance to WestJ"
Pros: "The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!"
Cons: "While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!"
Pros: "Having media provoded to my device"
Cons: "Could not select seat after checking in - could, for. A $45 fee"
Cons: "Flight was delayed 7 hours and i received a 15 dollar voucher as compensation. Westjet can pound sand."
Cons: "The plane had to much fuel, had to wait over an hour in the plane so their maintenance personnel can remove the excess fuel The captain announced- several times What maintenance morans are running this outfit? THIS IS RIDICULOUS- TO MUCH FUEL!!"
Pros: "Price is great"
Cons: "Lost my luggage"
Pros: "The flight attendants were great"
Cons: "No power chargers on the planes"
Pros: "Clean planes, positive and a bit funny attendants, easy in boarding. Service that is wonderful."
Pros: "Flying with west jet is always a great experience. The crew always make you feel welcome."
Cons: "They didn’t offer coffee on this particular flight."
Pros: "Flight was good."
Cons: "Was boarding at C70 but only saw signs for 71 and C73. Asked Westjet staff where we were boarding and they told me (and others) that even though we were booked to take off from C70 we’d be departing from the gate labeled C73 and also labeled for a flight to Regina. Still got to Hamilton though."
Cons: "No wifi’s connect but overall great flight"
Pros: "The flight was good but it was delayed by an hour"
Cons: "The hour delay was an incomvience."
Pros: "$200 WestJet dollar compensation"
Cons: "Waiting 5 hours to leave. Not checking for delays before boarding. 12 month expiry on WestJet dollars."
Cons: "Very bumpy ride, wished it was cancelled. I was motion sick the entire ride, and no water was provided until four hours in, and while I understand it was due to turbulence, perhaps if it is too bumpy to serve water for the first four hours we should not be flying at all. Also very little food is provided for a 5.5 hour trip, two biscuits is not sufficient and as we landed near midnight there are not many options to acquire quick food either."
Pros: "Short, but sweet flight"
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Cons: "The flight was somewhat delayed but everywhere it announced it was in time. Even at the luggage carousel upon arrival. Must keep the statistics up!!"
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Pros: "safe and on time flight"
Pros: "Carousel number although we only had carry-on"
Cons: "Sat be side large man. Took up too much space."
Pros: "Good snacks $"
Cons: "Title says it."
Pros: "Aisle seat and the crew was great!"
Cons: "plane just stood and everyone just sat on the plane for a solid hour an a half. I almost missed my connecting flight with another airline."
Cons: "the seats are a bit confining."
Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."
Cons: "It was crowded on the flight, fully booked"
Pros: "It was on time and short"
Pros: "The person giving the announcements was HILARIOUS. Made listening to the usual safety info much more fun."
Cons: "The French on the flight was a little wonky in that it kind of came in in chunks instead of one flowy message like it did in english"
Pros: "The crew was very helpful and polite. Short efficient trip."
Cons: "Counter checking was not available when I got to airport, and I needed to wait to hand over luggage. Counter crew did not know if I could take an umbrella through security, so I sent it through with luggage and it arrived mangled. I would think crew should know about implications of taking an umbrella."
Pros: "Flight and crew were good. Overall no complaints, just preferences..."
Cons: "Food - wish there were more options. Entertainment - I'm not big on downloading an app to watch tv/movies on wifi and feeling exposed using a public wifi. I'd rather it was a tv like JetBlue has on back of seats. Again, not a complaint, just a preference. I was happy with flight...ended up sleeping since no tv, lol."
Pros: "Direct flight from my hometown of Palm Springs Ca to Vancouver Canada"
Cons: "Left late and I arrived 35 min late had to go through customs and didn't make it from international to domestic. Rebooked a flight 3 hours later for $75."
Pros: "westjet connect to watch a tv show or the news or something"
Pros: "Price, staff"
Cons: "Uncomfortable seats, no padding, very hard. At Pearson you have to walk about half an hour to get to West Jet gate."
They just let people fly without properly using the required mask
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Cons: "The food was not as usual."
Cons: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Pros: "Very friendly crew"
Cons: "In-flight system had some errors"
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Cons: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Pros: "Crew memebers"
Cons: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Cons: "Our request for vegetarian meals got lost after a glight was cancelled."
Cons: "Plane is old and entertainment facilities are no longer appropriate"
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Cons: "Excelente aerolínea"
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "Great seat. Comfortable. Quick boarding."
Cons: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Pros: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Pros: "It es a good flight back"
Cons: "Items missing on duty free purchases"
Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Cons: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "Great people"
Cons: "It was an hour late"
Cons: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pros: "It was a 30min flight not much to say The crew on the ground really took care of us"
Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Pros: "Amazing service, seat and FOOD"
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Pros: "Not one thing"
Cons: "Too crowded. The service was horrible with cranky attendants. I had to clear my own food tray. Inconsistent and uncomfortable"
Pros: "The crew was really nice especially since it was a full flight."
Cons: "The boarding calls weren’t clear so many people kept boarding during the wrong zone. The entertainment was good, but the interface was really old."
Pros: "It was just a stress and hassle free experience."
Cons: "Nothing really."
Pros: "Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada."
Cons: "Stop the overbooking!!!!!"
Pros: "Very smooth flight. Nice 787"
Cons: "Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!"
Pros: "Quick boarding and takeoff"
Cons: "The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing."
Pros: "Excellent lounge experience preflight, plus the Signature Suite was right by our boarding gate so very handy. Flight was on time and service was excellent."
Pros: "New aircraft. Light dinner and breakfast was available. We didn’t expect them so we were surprised."
Cons: "Long line to check in at T1."
Pros: "Pro-free wine!"
Cons: "Can-food not the best..."
Cons: "flight cancelled. had to go down to ticketing. rebooked given a $10 food voucher and told we would get a hotel room when we got to Toronto since we were getting in real late because of the delay"
Pros: "Movie, but not a bit of food that we didn't have to pay for except for a tiny bag of pretzels."
Cons: "Not v99j.j on direct flight from Calgary to Toronto on our way home ad we were on our way out."
Pros: "For coach the flight was comfortable. Had enough leg room but 8 hours on a plane is taxing under the best circumstances."
Cons: "The attendants were professional but didn't seem to find any joy in their work. The food was barely passable."
Pros: "Wine with dinner. A pillow and a blanket. Free ear buds."
Cons: "The food is atrocious. A nitrogen-wrapped muffin for breakfast? Too crowded. Check-in and boarding in Montreal was chaotic."
Cons: "We were sitting in the exit row 27 and it was extremely cold to the point where my 79 year old dad had to put on a sweater and a jacket for it to be barely tolerable. "we froze". After numerous requests to raise the temperature we gave up."
Cons: "Many connecting flights jammed together F terminal at YYZ. SOME thing caused delay after delay. This really messed up baggage people. Once we boarded after like - 10 delays and a gate change, there were NUMEROUS whole-flight mixups with luggage - so many similar flight numbers traveling to same destination and whole flights awaiting their luggage. Our party of four had our luggage spread through THREE different planes. WTH? No customer service at DTW once we arrived and there were so many livid people. Absolutely awful. We were supposed to arrive at 5PM and it's now 3:11AM. My son just completed filing a luggage claim loss. And we are off to drive home to Grand Rapids two hours away. Nightmare."
Pros: "Very nice plane, great service and smooth flight."
Cons: "Special meal was horrible."
Cons: "Even as a member and my status within the Aeroplan program (which I am allowed to have up to 3 bags checked free of charge) I was charged."
Pros: "Good flight once we got on board."
Cons: "Plane was about an hour late taking off, seems the maintenance guy lives 45 minutes from the airport and we all had to wait on him to get there to look at a paint chip on the nose, which took about a minute. They might want to have someone on hand."
Pros: "Seats are confortable, meals good and the crew are very nice"
Pros: "The crew was excellent. Professional and attentive."
Cons: "The only real complaint I had was the over head compartment was much too high and I was too short to reach."
Cons: "There was no complimentary checked luggage. Not impressed because usually this is only done by the cheap budget airlines not a national airline."
Pros: "mediocre food, satifactory"
Pros: "The service was good."
Cons: "The children screaming 70 percent of the flight. The person in front of me throwing up. Just very uncomfortable."
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Dysfunctional entertainment system"
Pros: "Much better than the Air Canada flight from Europe. There was a good selection of movies and easy to use. For a short flight, they packed food, drink and a movie. Family enjoyed this flight."
Cons: "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
Pros: "The entertainment selection was decent."
Cons: "Pretty much everything was a bad experience from start to finish. The flight was delayed a half an hour which is fine and can be understandable. The space in the seats was almost criminal for an 8 hour flight. Pretty the equivalent of having people shoulder to shoulder. Impossible to try and sleep on an overnight flight. During mid flight I noticed that I had a lot of trouble breathing and thought it was just me. My wife said the same thing to me and someone on the flight needed medical assistance for oxygen. It was extremely hot the whole flight with no ability to control the air flow which made it even worse. The entertainment selection was good however the device was almost unsable because it was very laggy and it wouldn't select what you wanted. It was easily the worst experience I had and I only really went into some of the details. Having trouble breathing was by far the worst part and I couldn't believe it. My flight back was glaringly better so I'm perplexed by why this was so bad."
Cons: "I didn't like that there were no screens to watch and I didn't know I needed the app on my phone to watch movies until I was already in e plane and too late download it."
Pros: "Decent legroom"
Cons: "Food, low quality and low choice entertainment"
Pros: "Great food and great service. Not much leg room in the 'free' seats but the flight crew allowed us to move to an empty row so we had lots of room. Would definitely fly with them again."
Pros: "Great Crew. The entertainment package was very nice."
Pros: "One bag did not arrive."
Pros: "Friendly crew and nice experience overall, entertainment top notch"
Cons: "Could not buy food with my debit card.....was hungry"
Pros: "Cost of the ticket."
Cons: "Very cramped seating, bad food (a slice of greasy banana bread for breakfast?), lights on too late. AC needs to alert travelers to the differences between Rouge and regular flights."
Pros: "Security and.boarding were pretty smooth. Flight was not full so extra seats were available. This flight was direct Toronto to Rome which was nice, previous flights stopped in JFK which meant additional security and immigration screening"
Cons: "One of the entertainment terminals wasn't working, switched seats"
Cons: "No food on a five hour flight. Had to buy food this is nickeling and dimming people. They made me miss my connecting flight we sat around in tarmack and no explanation given."
Cons: "Temperature too cold in the airplane Ipads to rent (no screens)"
Pros: "Leg space was very tight and overall seating cramped.."
Cons: "One bag was delayed from Montreal to Venice. Required an airport return next day. Flight was not full so we could use several seats to sleep."
Pros: "2 seats together"
Cons: "no wine with dinner awful service felt we were bothering the staff movies on AC app were awful food was awful damaged brand new luggage and said they didn't cover the damage awful awful awful"
Pros: "the flight was on time, without any delay, easy boarding"
Cons: "Food was very mediocre, also the variety of movies needs to be improved asap."
Pros: "Leg room was sufficient"
Cons: "Touchscreen monitors were not the best."
Pros: "Great flight, entertainment system, flight staff made me feel at home"
Cons: "For some reason, I was not allowed to check-in on line."
Pros: "The staff in Toronto were very helpful with special boarding."
Cons: "See above note. Staff were also rude during the deplanning process for wheelchair passenger."
Pros: "everything was as I expected"
Pros: "Left on time, arrived on time, staff were organized and efficient, luggage came out fast"
Pros: "In-flight service was good and friendly. Food was tasty."
Cons: "Infotainment went on the fritz the last couple of hours."
Cons: "Old model 767 with uncomfortable seats. No video player unless you bought your own or rented iPad for 10$. Kinda steep for an overseas trip. No free booze either."