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YYT - AUS

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St. John's (YYT)
Austin Bergstrom
Fri. 30/7
Fri. 6/8
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Top airlines flying St John's to Austin Bergstrom

Scores according to KAYAK customer reviews

7.1
Air Canada
Overall score based on 24,806 reviews
7.3
Boarding
7.0
Comfort
7.7
Crew
6.9
Entertainment
6.5
Food
Airline reviews

Cons: "Nothing significant"

Pros: "good leg room and seats staff was courteous"
Cons: "not even peanuts..."

Pros: "All the crew we encountered were very efficient and helpful. The food was hot and really good, and we were well looked after, particularly on the Heathrow to Ottawa leg of the journey."

Cons: "The seats have to be the most uncomfortable I have ever had a chance to use. They were uncomfortable from the get go, so it is not just the length of the flight. The general cleanliness was also an issue."

Pros: "The on board crew were pleasant for the most part. It was a full flight so they were also working hard. Check-in was easy, and the gate area had plenty of space to wait to board. We did get some sort of unspecific voucher for something for the entertainment system not working... have to log onto their site to even find out what it's for."
Cons: "Entertainment system didn't work, so luckily we had loaded up devices with stuff for the kids. We were hopeful that my son could watch a couple of movies, but they tried to reset it... at least we got a voucher. One seat back was missing the USB outlet and one didn't work in our row of three. Regular power (of which there are two... why don't the window seat get one?) was half working... so luckily everything was charged. The gate agent threatened to boot anyone off the plane to the next day if you tried to board before your zone was called... that seemed questionable."

Pros: "Thank goodness there was lots of room on this plane, makes it much nicer"
Cons: "Old plane, and business class is just ok. So sad that Air Canada is only flying this route with Rouge... they just are ok. Boarding was a gong show - they blocked off the area with little posts to keep people organized and were boarding a big flight to Tokyo right beside us. Horrible."

Cons: "flight cancelled. had to go down to ticketing. rebooked given a $10 food voucher and told we would get a hotel room when we got to Toronto since we were getting in real late because of the delay"

Pros: "The comfort in side the plane and quiet drive"
Cons: "The 5 hours waiting time at the Toronto airport. It really was hard to endure."

Pros: "I got to sleep flat on three seats as it was half empty."
Cons: "It was an half empty aircraft and I still had to pay for my seat."

Cons: "Lack of services, no food, no tv air flight access. Very disappointing!"

Pros: "Getting off"
Cons: "Sore all over and a lousy cough"

Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."

Pros: "Tv screens and in flight entertainment"
Cons: "I paid 450 Euro for a return 2 hour flight & I didn't get a 20kg allowance. I don't expect a check in bag on a US or European budget airline but this is the national carrier. It's the first time I've paid for a checked bag in all my years flying with different national carriers. I.e. Qantas, Air New Zealand, Singapore to name a few. All in all. Air Canada charging like a national carrier but the baggage allowance policy of a budget airline. Not good enough in my opinion."

Pros: "actually pretty comfortable seats! no delays and the food wasn't too bad."

Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."

Pros: "Good flight"

Pros: "Comfort"
Cons: "Pay for wifi"

Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."

Pros: "Kept us up to date and gave us a lunch voucher."
Cons: "We had a 4 hr weight in St John's"

Cons: "there were no complimentary snacks"

Pros: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Cons: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."

Pros: "The flight arrived about 30 minutes early. Also, it left a little late. For me, the less time on the plane the better."
Cons: "Guy next to wanted to charge phone a laptop in USB port in front of me b/c his was our of order. This worked out OK but in a small space it's not so good. He was bare foot too. Take of your shoes but wear socks, please....Plane was not hot, actual a litter chilly."

Pros: "The rest"
Cons: "My carryon luggage is lost"

Cons: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."

Cons: "4 hour departure delay"

Pros: "Nothing"
Cons: "Everything. Plane was ready to leave on time but had a delay of almost an hour due to construction in Toronto. Connecting flight was held in Toronto and despite getting to gate almost an hour before departure, they changed passengers to another flight causing total delay of four hours. Air Canada staff were indifferent and uncaring. Unfortunately with no real choice in airlines to Newfoundland we are stuck with Air Canada."

Pros: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."

Pros: "Nice staff ...diverse too ..all good"

Cons: "My bag did not make it. After dealing with this airline I was not surprised. They told me to call back in 3 days."

Pros: "The app with the movies and tv shows. The non stop flight to Canada. The electronic check in option at the Ontario Airport. The email I received reminding me about the flight The small aircraft on the way from Orlando to Canada The size of the restroom on the plane back from Ontario to Canada. I am pregnant so that extra room to stretch is great. The fast service when retrieving my luggage."
Cons: "My flight back was delayed 2 hours. There were screaming kids on the plane. The flight status on the main screen on the airport reflected a different time than the app."

Pros: "Very pleasant flight; excellent entertainment options to while away the time. Excellent crew."
Cons: "I was held aside at the customs area and had a difficult time figuring out what was going on. Signage was less than helpful, and staff were unaware of why I was being held. After over 30 minutes during which the gate staff could only tell me to wait and watch for my initials on the electronic board, the staff learned that some bags on my arrival flight had been accidentally diverted to Canadian customs rather than US customs, and passengers could not proceed to connecting flights until our bags were located. The customer service staff then worked very hard on our problem. I was instructed to re-book my flight, since by now the doors were about to close - but that customer service person could not re-book me, and I had to queue up again for another agent. When I got to the desk, that agent was able to get me approved to board my flight sans bag, ran me to the front of the Immigration line, and got me to my gate in time to board. I deeply appreciate her assistance, as my family was already on the plane."

Cons: "After crossing in a 787 from Zurich this small older jet to Austin looked and felt like 15 years ago. Bathroom was bad for a 6'2" guy."

Cons: "The horrendously long lines going through security!! I am 77. My husband is 81. Standing in those very long lines was extremely fatiguing. To the point we are rethinking ever flying again. They were bad bookends to an otherwise great trip."

Pros: "Trouble free"
Cons: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."

Pros: "Flying in the air"
Cons: "Promising the mob my first born son to pay for a flight home"

Pros: "When I had to reschedule they were very nice about making sure that I had the information I needed and they gave me great seats on the way to London."
Cons: "My flight was Delayed and I had to reschedule that was unfortunate."

Pros: "The price of the flight was excellent and the service totally reliable."
Cons: "Small aircraft for a fairly long overnight flight. Made it difficult to rest as the flight was full."

Pros: "Let the announcements be delivered in both language successively."

Pros: "Boarding was typical."
Cons: "What a horrible experience. Thanks for spreading out the screaming children evenly (really nice on a long flight). No entertainment at all. Getting off the plane was a God send, till I found out my luggage was separated/lost in 2 different parts of the world , none of which was were I was, it showed up 3 days later, 1 damaged."

Pros: "Staff was professional and courteous. The staff was helpful but were too busy dealing with the full plane load of passengers."
Cons: "Crowded middle seat that was uncomfortable to sit in. Sat next to severely overweight person, who needed two seas to be comfortable. I was squished. The seat belt was tangled up and I could not fix it to adjust it. Bell to call flight attendant was not working. The middle light bulb was burnt out. Took my book to read on this long flight but could not read. just sat in the dark when the lights went out. Boarding the plane seemed like planned chaos! No one (passengers) listened to instructions and these were poor given by those responsible to oversee the boarding the plane. Fight was delayed for half an hour with people coming on at such late time. Had to change seats to accommodate others - family with children. Dealing with disembarkation should be better and much too long. Those with connecting flights should leave first and can be identified earlier to prevent cheating. Those with children should be next. Those in the aisle seats then leave, followed by those in the middle and window seats. Loading the plane after the business class or first class should be according to seat number from the back of the plane to the front. this completely random boarding boarding clogs up the aisle with passengers and luggage. I thought in an emergency this plane would not be efficiently evacuated. You can call me Seelochan Beharry 604-261-6690"

Cons: "Kid crying and yelling the whole flight"

Pros: "I like that they let us board the flight because we had some issues getting to the airport."
Cons: "There wasn't anything I didn't like."

Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."

Cons: "very comfortable flight with free movies."

Pros: "Wonderful service while on board"
Cons: "Very little space to move for such a long flight."

Cons: "I find it very strange that you have to pay extra to ship a bag. Air Canada advertises that all fees are included in their fares. However you are getting hit at the back end after you make your booking. Just about everyone travels with a bag to ship. After having to Leave fort Mcmurray due to loosing our home we had to pay an extra fee to ship three bags. It does not do much for the image of Air Canada be a leader in the industry and be up front all the way."

Pros: "We left and arrived early, the seat was surprisingly comfortable (it helped that there were lots of empty seats, including next to me), my full-size carry-on fit easily in the overhead bin, despite it being a small plane, the in-flight entertainment was always on and pretty good... everything went well."
Cons: "Only the things I've grown to expect on any domestic service (e.g., no food)."

Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride. Small plane size did allow for quick retrieval of bags at final destination."
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer."

Pros: "The crew was really great"
Cons: "No tvs, which I had on my connecting flight for each individual seat and then the 7hoir flight didn't have any? Also not having individual air control is very claustrophobic! Thank goodness I paid extra for premium seating, but the lady I sat next to said she didn't pay any extra :| also the seat in front of me where I had to place my bag had a bar under it so my bag didn't fit correctly"

Pros: "Crew was super helpful and patient as the flight was delayed by more than 3 hours. Captain kept everyone up to date with whatever was going on."
Cons: "Flight delay impacted a lot of other travel plans. No compensation for long delays"

Pros: "We arrives early."
Cons: "Very long walk to next gate. No golf carts wanted to bring US. Wife is pregnant"

Cons: "My suitcase handle was broken"

Cons: "Mechanical delay on this leg left us in a hot plane on a hot Texas tarmac. We were initially told it would take 15-20 minutes but this incrementally grew to 1-1/2 hours. Even when we were told that we were pushing away from the gate, we didn't move for another 15 minutes. At least tell the truth. Only water offered. Observed flight attendant moving cups along baggage bins.... Don't know if these were the ones he then served water in."

Pros: "Pilots did a nice job."
Cons: "Speakers at boarding gate mostly inop and didn’t hear announcements."

Pros: "Food, Snacks"
Cons: "Leg Space"

Pros: "Liked that there were outlets"

Cons: "Cramped seating"

Pros: "crowded, hot"

Cons: "Plane was delayed.. Rude customers"

Cons: "Seats were small with not much leg room"

Cons: "United has new seats that have absolutely no leg room and are very uncomfortable. I will make sure never to fly United again. This was 3 hours of agony."

Pros: "Attentive stewards"

Pros: "The direct TV was free on this leg of my trip"

Cons: "Same issue with boarding. Mass of people, no organization."

Cons: "These "free" snacks are S-T-A-L-E."

Pros: "Nothing"
Cons: "Nothing"

Cons: "Only water"

Pros: "Can not think of anything"
Cons: "Nothing"

Cons: "Coffee pot didn't work"

Cons: "Pretzels were the only food option"

Pros: "this was my first time flying alone and everything went smoothly"

Pros: "The staff was nice and we arrived 40 mins early!!! That never happens!!"
Cons: "Nothing"

Cons: "Lost my bag, checked it in 1.5 hours before flight"

Cons: "Arrived in SFO late due to delay from SBP on flight 5022. Rushed to the gate for flight 5992 which was scheduled to board at 2:00 and depart at 2:25. Arrived at the gate at 2:12 with 4 other passengers, 3 of which came from flight 5022. Found the door to the jetway closed and no airline employee to be seen. One fellow passenger ran to a neighboring gate to ask an employee for help and was told they could not help us. Another passenger called united customer service and was put on hold. At 2:23 the united employee emerged from the jetway and told us that we had gotten there too late. When we told the employee that all 5 passengers had been waiting at the gate for ever 10 minutes, the employee argued, insisted that we were lying. This was not only extremely unprofessional but also added insult to injury after we had missed this flight due to fault 100% on united's shoulders and none of our own. I am completely baffled how an employee could not wait just a few minutes when you have 5 passengers rushing in late. The employee could have looked in the system and seen that we were already on the ground and coming from a near by gate. I was rebooked on flight 1889 at a later time. After boarding 1889 a maintenance issue was detected requiring all passengers to deplane. It is beyond me why this issue was not discovered until after the flight had been boarded, when at that time the plane had been sitting at the gate for over two hours. After being delayed over an hour we were on our way to Austin. Ultimately I arrived in Austin 5 hours after my original arrival time due to the incompetence of united airlines. I was disappointed by the lack of professionalism and compassion by united employees throughout the ordeal."

Pros: "Both flights were on time. The planes were new and clean."

Cons: "I didt like the sits. I dont nike the snack. There is no tv."

Pros: "quick and efficient way to get to O'Hare."

Pros: "Very polite and helpful staff"
Cons: "Food could be better"

Cons: "It was a good trip. I liked it a lot"

Cons: "These stroopwaffels are too sweet."

Pros: "They double booked my seat and forced me to sit in an emergency exit row. Pretty sure this is against FAA regulation."

Cons: "See above"

Pros: "Boarding and de-boarding seemed quicker than other flights on other airlines"
Cons: "Noisy/ squeaky seat"

Pros: "Everything"

Pros: "Everything was fine"

Pros: "I liked the fact that it was non stop to Denver."
Cons: "I did not like waiting on the plane for over an hour while the plane waited to get fuel."

Pros: "Flight and crew was great."
Cons: "Kids whose mother didn't seem to think it was appropriate to keep her damn kids quiet during basically an overnight flight, let them fight continuously, making noise and kicking the back of my seat even after repeated attempts at glaring at all of them. Really wish flight attendants would get more involved in these situations. Sigh."

Pros: "The flight was a head of schedule and very smooth."
Cons: "It was freezing cold. I was wearing a sweater and was freezing."

Cons: "Wifi did not work. Limited food & beverage choices."

Cons: "Second, much longer, leg didnt have free streaming from a personal device. You were asked to pay $8 to watch TV and movies."

Pros: "Fast boarding"
Cons: "nothing"

Pros: "Easy enough"
Cons: "should have happened yesterday."

Pros: "Very comfortable plane. 2 seats on a side, 5 thumbs up."

Pros: "Quick, painless flight from O'Hare to Austin, that landed much earlier than anticipated. I was renting my car 20 minutes before we were scheduled to land."
Cons: "No entertainment options, even for personal devices on their 737s."

Pros: "Very good"
Cons: "Comfortable"

Cons: "See previous comment"

Cons: "Small commuter jet with small poorly padded seats"

Pros: "I slept the whole way and wasn't disturbed"

Pros: "2 of the flight attendants were really nice. I had an empty seat next to me."
Cons: "They board us on the plane only to have us wait for an hour for our pilot. That's terrible business to have that many paying people to wait for anything, especially a ride before midnight. I asked a flight attendant if she could let me watch the tv in front of me for free considering the inconvenience. She responded in a very matter of fact tone explaining my inconvenience was not a very big deal and actually lied about the landing time to make my claims sound less worthy. I feel like jet blue, virgin and southwest are the only airlines that still care about the customer and their experience and not just how to squeeze more money out of them."

Read more about Air Canada
COVID-19 information

Safety measures for airlines flying from St. John's to Austin

Airlines flying from St. John's to Austin have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from St. John's to Austin

Mandatory masks

Masks required on board, masks provided on flights from St. John's to Austin

Social distancing seating

Middle seats unavailable to book on flights from St. John's to Austin

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from St. John's to Austin

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