Pros: "Great crew. Easy boarding. Free snacks and drinks."
Cons: "No entertainment. No outlets/USB. Older plane."
Cons: "Entertainment and timeliness"
Pros: "I got to the destination."
Cons: "I could not have been ripped off with extra baggage fees."
Pros: "The crew was good and boarding was super efficient"
Cons: "No entertain on the plane. Since when YTZ offered no more complimentary drinks and some snack?"
Pros: "Good area before boarding"
Pros: "Snacks/Friendly Crew"
Cons: "Delays. The system seems like it was set up where they know without a doubt every flight will be delayed. Also we almost crashed on landing."
Pros: "It was a short flight."
Cons: "The departure was delayed by one hour. No explanation was given."
Cons: "Perfect for what I needed."
Pros: "They are very nice and patient"
Cons: "Who charges carry-on??? It was or cool at all."
Pros: "Service, beverages, rapidity of service"
Pros: "Nothing about Porter"
Cons: "You should let people to cancel a trip even if they buy a basic tariff ticket. It’s just fair. It happens to me. That was my first experience with Porter."
Pros: "Crew was lovely."
Cons: "New no carry on bags rule was not clear at purchase. Was very frustrating."
Cons: "Same as previous answer, but due to cancellation of earlier flight and our connection being delayed, ended up not landing in Newark until about 10pm when we originally should've landed in around 3. This caused us to miss a Broadway show we had bought tickets for ($150/ticket) as well as lost out on dinner reservations we had made. We then had to take an Uber as our friends could not pick us up at that time (a further $80). My son had taken off three days from work and we lost most of the first one due to Porter's incompetence. Their only comment was that they weren't obliged to do anything for us because we had booked through an agent and not directly with Porter."
Pros: "walker cookies"
Pros: "Easy airport to deal with Porter service is Awesome Like the new lounge"
Cons: "I wish they would email me a link to get my lelectronic boardong pss"
Pros: "Timeliness is very important for me. It was perfect ."
Cons: "There were no food and no entertainment so can’t rate it. Should have a N/A so we can pick."
Pros: "Flight delayed. But reason was understandable"
Pros: "My flight was delayed due to bad weather but they offered complimentary drink service at the airport and I really appreciated it. I would like to fly with Porter Airlines again."
Pros: "Snacks and drink were provided, even on a short trip"
Cons: "I had a window seat, and the side protrudes towards the bottom amongst the inside, so I had less space on my window side"
Pros: "Efficient, punctual, polite and reliable"
Pros: "Convienent to downtown."
Cons: "Check in process was awful. They were short staffed and their self check in terminals offer no functionality."
Pros: "In combination of the friendly Porter crew and the best value for the money, Porter really is the best way to get from one major, fast-paced city to another fast-paced metropolitan area!"
Cons: "Flight was delayed by 3 hours."
Pros: "Legroom and snacks were good."
Cons: "Super late and no information as to when it was rescheduled or why. Crew was not helpful and snappy about mundance things like headphones in on descent?!"
Pros: "The waiting lounge was nice and complemented with refreshments"
Cons: "When I got to Toronto I was directed to the wrong lounge for a while before I asked and was redirected to the correct lounge"
Cons: "Flight was delayes"
Pros: "Porter is by far the best airline. The staff is great, they're always accommodating and the airport is so convenient. they're delayed frequently but I continue to seek out porter above all airlines first."
Cons: "Often delayed, I fly porter a lot and they're rarely on time."
Cons: "The flights were cancelled after everyone was already waiting for a long time for their delayed flights. Then the rebooking process took way too long after the staff at the airport said it would take 20 minutes. The website is extremely confusing about which flight you are rebooked, confirmed or on standby. After waiting at the airport for five hours, I still ended up having to spend the night in Toronto. I flew back the next day after my flight was rebooked four times... I filed a claim for hotel reimbursement, but no responses after three days...."
Pros: "The service both on board and in the airport was wonderful. This helped make my trip that much more enjoyable, and can't imagine picking another airline to Canada - I will always pick Porter Airlines!"
Pros: "Snacks were tasty, especially the chips"
Cons: "Flight was ridiculously delayed"
Cons: "This wasn't Porter's fault, but I didn't like that my plane was delayed."
Cons: "the flight was delayed many times with no real explanation. i tried calling customer service to get on an earlier flight, wait time was 75 minutes, and i found out that the earlier flights had been over sold so there were no openings... and they cancelled other flights later in the day which is why the earlier flights were overbooked. Also, the flight attendants seem to be militant about everything during take off and landing (this is not a good thing). If a customer wants to land with headphones in, i do not see a problem. this seems to be a change from every other porter flight ive been on."
Pros: "This airline have a really bad customer service and they are the worst I ever encountered"
Pros: "Small lines, great lounge with light breakfast and refreshments for all passengers, very pleasant atmosphere. Quick boarding and almost instantaneous takeoff... nice on board service, with a variety of free snacks and drinks (including alcohol...)"
Cons: "Customer service was very poor I will never be flying .Porter Airlines again My flight was cancel I sat at the airport for 8 hours before I could get on a flight. Mind you this was after being rebooked for the next day with no notification. The security agents are the one who inform me of the cancellation. NOT PORTER ."
Pros: "I like that they have their own section for Porter travelers only with complimentary snacks and drinks :) very cool!"
Cons: "I wish the plane had a bit more space and a TV, however I am perfectly fine with the way it is."
Cons: "3 different delays. Sat on runway for over 3 hours in Toronto and then Newark. The one bathroom on the plane was full and started to overflow so we were sitting on runway for an hour and a half with no bathroom and could not get off."
Cons: "Are flight was delayed 1 hr. Due to a issue at Newark, this would of been ok, except the gate manager announced it was due to low cloud ceiling and visiability. I'd think you would understand any one look to see the status of flights in Newark on their phone and see visibility was a few broken and visibility 10. So lying only puts distrust in paasangeners!"
Pros: "Kind and professional! They took care of me before I even realized I needed tending too! They also have a great complimentary earlier flight policy if you decide you need to jump on a earlier plane - which I did. Highly recommend"
Cons: "Nothing bad to say! Great experience"
Pros: "I arrived for my flight earlier than expected both ways and both times I was bumped up to earlier flights with no charge. I love that there isn't a charge for carry-on luggage and even checked luggage is very reasonably priced. Flight staff was excellent."
Cons: "Nothing. Everything was just what I hope for in a flight."
Pros: "The flight was smooth, the service was great and the steam whistle was delicious."
Pros: "The flight was very quick. I appreciated that the flight didn't take off until a lot of us were on the plane because the outside traffic delayed a lot of us from gettin there on time."
Cons: "The male flight attendant was rude. He was very demanding, wanted things done at his pace. And his sarcastic tone when asking passengers to do things like move their bags, or take out headphones to listen to the safety procedures; etc. were very unnappreciated. I've also never been tapped on the shoulder by a flight attendant and asked to take my headphones out to hear safety procedures."
Cons: "The crew were mostly great except one female flight attendant who was unnecessarily rude on two occasions on the short flight."
Cons: "Porter lost my baggage despite such a short and easy flight for them to track. Let's see how long they take to get the luggage back to me in what condition"
Pros: "One of the most pleasant flights I ever had!"
Pros: "I liked that there were free snack in the lounge and wine on the plane. The ticket agent was very helpful when the customer service phone line failed terrible. She saved me from writing in a scathing letter on how terrible my experience with customer service."
Cons: "I didn't like how my flight was delayed for 3 hours because of rain that wasn't in the area of where I was or going. FOR BOTH OF MY FLIGHTS! I didn't like how I was offered a $50 voucher for being diverted to Hamilton after all that time, which I was originally told that was good for a year and then found out it is only good for 6 months and non-transferable. Now I have a voucher I'm not gonna use in the specified time frame nor gan I give it to someone who frequents the airline."
Pros: "Empty middle seat so more room."
Pros: "customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag"
Cons: "crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy? ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<"
Pros: "good leg room and seats staff was courteous"
Cons: "not even peanuts..."
Cons: "Dirty plane, nobody bothered to wipe the tray table and Black Mold showing (extensively) at top air vents. Very uncomfortable flight. AC needs to do a Much Better job cleaning between flights!!"
Pros: "The flight attendants were not kind to the customers and treated us like they were doing us a favor by working on the flight."
Cons: "The flight attendants at one time actually were talking about other passengers, who happened to be of Chinese descent like they weren't even there. Like they did not understand English. Just rude"
Pros: "Efficient and quick, no issues."
Cons: "flight was too bumpy"
Pros: "I loved everything!"
Pros: "Getting off"
Cons: "Sore all over and a lousy cough"
Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."
Pros: "We got there without crashing."
Cons: "Checking in and luggage drop off was chaos. One useless staff person failed to tell people where to line up to drop bags off until the end. She just stood there and if you asked a question she gave you the wrong answer. In Newerk we had to wait 2 hours for our bags. The man st the AC office had no idea why the bags were not coming and could not get someone to tell him and emotionally dithered and then fell apart. I will avoid travelling on AC again if I can. Worst flight ever. They did not have enough food on board either. At least the pilots were competent."
Cons: "Flight was on time"
Pros: "No food given. Flight was delayed on the way there because a crew member called in sick -- making me miss part of my work conference. No entertainment on the way back to NL."
Cons: "Would have preferred Westjet but they do not offer a flight from NL to PEI."
Cons: "Spend 45 minutes on chek in. Only tree people was working for whole airport. 5 min before I finely get to deck, they close check in and charge me extra 100$ for the next flight. I think it's a company politic to close check in 1 HOUR before flight, to get extra money. My first and last experience with Canada Air."
Pros: "Friendly staff"
Cons: "No food selections available Better movie selections"
Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."
Cons: "Incredibly disorganized"
Pros: "The crew was outstanding - pleasant and efficient."
Cons: "Entertainment: movie selection very limited."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Cons: "One flight attendant was rather unpleasant. When she asked my husband what he wanted to drink he asked "Can I have coffee?" Her repsonse was a firm "No.' Confused, he repeated the question and she again responded with "no." I had to ask her, "Are you not serving hot drinks on this flight?" I'm always shocked by this kind of behavior in some flight attendants. Why didn't she just say, "I'm sorry. We aren't serving hot drinks now"?"
Pros: "Entertainment system. Flight crew."
Cons: "The flight was delayed which is fine. I attempted to go to the desk for a food voucher but they didn't have enough workers and were focused on getting people with connections onto another flight and told me to wait. When we reboarded, we were offered vouchers for the airport we were leaving that would expire the next day, which is essentially useless."
Cons: "a long 5 hr flight, they just give you a drink!!!!(they cant afford even a little bite?) Even at the time of the drink they bypass my line and we had to ask and she said sorry!! We did,nt get the usual boarding notification by e-mail 24hrs before??"
Pros: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
Pros: "at least we wereat a part of the wedding"
Cons: "first flight scheduled april 20 at 12:05pm cancelled. second flight for 4:15pm to laguardia cancelled. excuses for cancellation were given but not to our satisfaction. as a result we missed a good portion of the wedding we attended in new jersey"
Pros: "Nothing special."
Cons: "Not apply."
Cons: "There was no wi-fi!!!"
Cons: "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"
Pros: "air canada quickly changed me to another flight when mine was delayed but I had to ask for that, they did not offer."
Cons: "delay was long and I wasn't offered a switch to another flight. had to ask myself for it."
Pros: "the service was excellent"
Pros: "Hey feed you well and offer movies even it's just an hour long flight."
Pros: "I got home, it was delayed but not badly"
Cons: "Frankly my butt was killing me 40 minutes into the flight due to the seat ... if the flight had been much longer I would have lost it"
Cons: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."
Cons: "They wouldn't seat us together"
Pros: "Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great."
Cons: "Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant."
Pros: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
Pros: "Trouble free"
Cons: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."
Pros: "organized boarding; timely departure and landing; baggage swifly appeared at carosel; younger members of the crew were great"
Cons: "Most senor member of the crew on the flight [female/blond] was flat out rude and clearly should not be interfacing with clients on flights."
Cons: "Horrible to say the least Never made it to Toronto"
Pros: "Short flight, crew is friendly, and easy boarding process."
Cons: "I find the Air Canada flights between Toronto and Newark are frequently delayed."
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Cons: "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."
Pros: "Boarding of children at the beginning of boarding operations. Double thumbs up."
Cons: "At 2 hours into the flight I was most of the way through a movie. The crew then announced that some passengers were unable to view the entertainment system so they were resetting the entire system. Crew said passengers would be able to resume watching entertainment at the point they left off. Needless to say this was not the case. The entertainment system never got reset properly and did not function for the rest of the 4+ hour flight."
Cons: "Plane edges were rather dirty with lots of debris. A little gross."
Cons: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."
Pros: "Got on flight"
Cons: "Got boarding pass but no signs to differentiate Air Canada counters (US-bound, domestic, international). Went to wrong counter and had to run to right one Booked flight. When I checked bag, I got a standby with hope that I could get on flight. Fortunately, I was able to make it. If I had connecting flights, it would have been a nightmare Same boring old movies and TV - 2 broke girls episodes. Just drink, nothing else for morning flight. Something to eat? It is an international (Can-US) flight Slow unloading of luggage"
Cons: "I find it very strange that you have to pay extra to ship a bag. Air Canada advertises that all fees are included in their fares. However you are getting hit at the back end after you make your booking. Just about everyone travels with a bag to ship. After having to Leave fort Mcmurray due to loosing our home we had to pay an extra fee to ship three bags. It does not do much for the image of Air Canada be a leader in the industry and be up front all the way."
Cons: "I found the seats quite uncomfortable which is unusual for me as I don't have back or neck issues. Once I was able to position the seat after take-off the comfort was improved."
Cons: "Air Canada service"