Cons: "Our stewardess was not the friendliest!"
Pros: "Crew was friendly"
Cons: "The seats are small with very little leg room"
Pros: "The kindness of all people working on Swiss was very special"
Cons: "The food was not very special, but the chocolates were awesome"
Pros: "Food was good and plentiful."
Cons: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Cons: "Need more leg room"
Pros: "Crew was great, seat comfortable, food was fine."
Cons: "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."
Pros: "Crew was excellent. Seats were uncomfortable"
Cons: "Only two options for dinner is very few options."
Cons: "Checking, boarding, flighting"
Cons: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Cons: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Pros: "It was fine - overall pleasant/nothing."
Cons: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."
Pros: "The crew was excellent, very good food, good entertainment"
Pros: "Food was great, creww was very nice"
Cons: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."
Cons: "Haven’t got there yet!!"
Pros: "Food was good. Crew was kind and gracious."
Cons: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Cons: "It was so hot on the (delayed) flight"
Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Pros: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Cons: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Pros: "The food."
Cons: "They didn't offer hot drinks like coffee/tea."
Pros: "We like being able to check our ski equipment without extra charge. Service is consistently professional and courteous."
Cons: "Being charged for seat selection. The late hour of departure for the Boston to Zurich flight."
Cons: "It was a 2 hour 40 minute flight. No entertainment."
Pros: "Captain kept us informed regarding takeoff"
Cons: "Sitting too long"
Pros: "All staff of Swiss made you feel important."
Cons: "Everything was fine"
Cons: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Pros: "Good service - including snacks and drinks. Smooth flight."
Cons: "Upon boarding, the agents in the airport gave us a hard time over a bag that definitely met carry-on requirements. Almost made us check it, and then changed their mind last minute. Very unnecessary/dramatic situation, especially since we flew with that bag via carry-on multiple times (and on even smaller planes)."
Pros: "Food was better than some other long-haul flights I’ve been on. Plane fairly clean and comfortable."
Cons: "Entertainment options more limited than Delta or Virgin, who I’ve usually flown intercontinental. Boarding in Zurich was a mess. No order to it and they didn’t start boarding until 20 minutes before takeoff. Nearly every intercontinental flight I’ve taken needs closed to 45-60 minutes to do a full board. Sure we made up the time in the air but the process to get on the plane was frustrating."
Pros: "Great service and friendly staff! Also great food!"
Cons: "There's nothing I didn't like :)"
Pros: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Pros: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner. The warm croissants served at breakfast were a very nice touch."
Cons: "Due to turbulence, I could not get out of my seat as much on the return flight, so I did have some swelling in my feet."
Pros: "It was on time"
Cons: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Pros: "The crew made the best they can."
Cons: "The airplane was to old. The company should put a better one ."
Pros: "Best flight crew experience ever"
Pros: "A swiss machine..."
Cons: "the smell someone left in the bathroom before me."
Pros: "the entertainment selection was above an beyond."
Cons: "The food was really not great. The meals were tiny and low quality. I understand there are restrictions when on an aircraft, but the meals were the size of snacks and not understanding of allergies at all. (Ie, cheese was on everything.)"
Pros: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."
Pros: "Good service from attendants."
Cons: "Not enough leg room. Uncomfortably cramped. Very cold plane. Would have preferred an actual Swiss meal."
Cons: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Pros: "Good service, efficient, professional"
Pros: "Friendly crew and very professoinal"
Cons: "Old plane"
Pros: "ROTTEN SWISS AIR.I WILL NEVER FLY WITH AGAIN!"
Cons: "ARRIVED AT THE AIRPORT AFTER TWO WEEKS HIKING MT BLANC .ANXIOUS TO GET HOME.WHEN I ARRIVE I WAS INFORMED I AM FLYING"STAND BY"KEEP IN MIND I PAID FOR THE TICKETS WHICH I HAD IN MY POSSESSION.YES!I DID BOARD THE FLIGHT BUT FOR ABOUT TWO HOURS I WAS NOT SURE .APPARENTLY SWISS AIR POLICY IS IF THEY OVERBOOK THEY AUTOMATICALLY RELEGATE ECONOMY CLASS PASSENGERS TO STAND BY AND THEN LET THEM GRAVE/BEG FOR THE SEAT YOU ALREADY PAID FOR.I WILL NOT FORGET THIS!40 YEARS OF FLYING THIS WAS A FIRST FOR ME.YOU STINK SWISS AIR!"
Pros: "Friendly flight attendants. Great food"
Pros: "The seats The crew"
Cons: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
Pros: "Nice Aircraft"
Cons: "Unfriendly crew"
Pros: "Smooth flight, friendly crew, nice food."
Cons: "I found it uncomfortable to watch TV/movies when the seat in front of me was pushed back - the screen was too close."
Pros: "Crew was really nice, comfortable seat, great experience"
Cons: "I liked everything"
Pros: "Time of flight"
Cons: "Food and entertainment were not good. Person next to me smelled bad"
Pros: "All good"
Cons: "Free cup of tea!! Perhaps lightly more leg room"
Cons: "Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat"
Pros: "Crew were good early on but didn’t check later on"
Cons: "It was ridiculously hot and the crew didn’t offer water after initial drinks run and we were seriously dehydrated. The flight was delayed and although the first half an hour we had excellent service there was no follow up service and the temperature in the plane was really very uncomfortable"
Pros: "Again staff at mobility assistance were excellent! We were late leaving and pilot made uptime.They really seemed to care about passengers"
Pros: "The seats were nice and roomy and there was a great entertainment system. The flight was on a American Airlines 777."
Cons: "Very Little"
Pros: "Warm welcome, on time and comfortable"
Cons: "When allotting seats to seniors, BA could have been more considerate and not placed them in middle seats"
Cons: "My seat was dirty. Gun like material on the seat. I had to put a blanket on my seat. Cold in the back rows. Later, it was adjusted. If you asked for a second travel size bag of Pretzel, I had to wait until they completed the distribution for all travellers. Give me some. Real. Have we gotten that"
Cons: "WAITING TIME TOO LONG---MAKE IT SHORTER AT HEATHROW"
Pros: "Crew, food"
Cons: "I had to pay for the luggage. I thought it was included."
Cons: "BA is the worst airline ever I seen in my life. I will never fly with British Airways again! Never!"
Cons: "Have to pay for everything even soda and snacks"
Pros: "The staff was very friendly, professional and personal. Had a great seat with extra leg room and the washrooms were always clean. The staff were generous and prompt with the food and beverages and very accommodating."
Cons: "It was a long haul flight so the seat got a little uncomfortable near the end."
Pros: "BA is reliable in many respects. 1- Timely 2- Friendly staff 3- Decent food served in a timely manner 4- In a BA flight, you know exactly what you get"
Cons: "The airlines are pushing people to upgrade with those ever shrinking seats. I had a slightly above average size gentleman seated next to me and the seat was so tight he had to totally take over the shared arm rest and our shoulders were rubbing most of the time. That's not a way to spend 9+ hours"
Pros: "Was delayed by 45 mins but managed to turn plans round quickly and get back faster than planned"
Pros: "Arrived safely at destination."
Cons: "Even coffee cost money? Had to request water. Just cattle moving through."
Pros: "Comfortable seat, great food and service. Very quiet and smooth ride on the upper deck of an A380."
Cons: "Worst issue was the noisy baby at the front of the cabin - no airline seems to have a good solution to this problem!"
Pros: "Good entertainment."
Pros: "Crew are really the highlight. Food and seats are good in business class."
Cons: "Boarding was a bit chaotic. Passengers were bunched up outside the departure lounge - not sure if there were lines or not. Got sorted when we got into the lounge."
Pros: "New 787-900 went in service last month"
Pros: "Good staff and food"
Cons: "Seats could have been better"
Pros: "Polite staff professional"
Cons: "Service was incredibly slow Seats were tight No USB port or charger Tiny entertainment screens Forced to check laptop despite this not being a standard with any other airline for the same route"
Cons: "Service is awful, last time I or my family using ba"
Pros: "The quality of food let it down but crew cheerful and helpful throughout the flight!"
Cons: "Not good enough to let back of plane consistently have no choice of food because it has run out. Maybe alternate end of plane you start service to avoid this happening."
Pros: "Friendly crew"
Cons: "In world traveler class when the person of front of you puses the seat back be prepared to hold on to your drinks and food."
Pros: "Because of the cabin crew strike the old biddies pushing the trolleys were smart enough to give the passengers double the quota of wine to keep us quiet so we didn't mind the slow food service. I had an excellent flight sleeping thru half of it."
Cons: "The audio provided by the ear buds provided produced very poor results, probably causes long term hearing loss."
Pros: "On time."
Cons: "Economy seat space is inappropriate for any paying customer."
Pros: "I liked how the Spanish Police Woman at the Passport station left her post at 6:50 am, with hundreds of people still on line for 0710 flights, knowing that her shift change came at 0700, to go "help" a pregnant woman who had fainted behind us! She did absolutely nothing to help out-but then conveniently was "replaced" by the next shift guy at 0700! What a farce!"
Cons: "Okay. We arrived at 0500 for our 0710 flight. British Airways had 3 or 4 stations open to process about 120 passengers-and the lines were painfully slow and inefficient. It was horrible. Finally, at 0630 we finished and then had to deal with the fiasco at passport control which was likely worse. You need to have more agents or kiosks so that people can print their own damn boarding passes. Get modernized! Stop being deliberately obstinate! Further, to charge passengers for coffee and poor snacks is abominable! No frills? Yeah, you can take that to the bank!!"
Pros: "Plane left on time and arrived on time. Went up and came down again without any fuss. Cabin crew were efficient."
Cons: "Boarding took too long. Whilst I was travelling posh at the front of the aeroplane, why not fill it up from the back? I would be quite happy to be the last one on board."
Pros: "Nice staff, easy to board."
Pros: "The ground crew at checkin were friendly."
Cons: "The old aircraft that looked like it had seen better days. The old entertainment system that was jittery and crashed."
Pros: "On time"
Cons: "They have completely eliminated complimentary beverage service. Not even a glass of water!"
Pros: "Great crew good service, except a little unorganized at the gate. Best service I've gotten compared to other airlines I've experienced."
Cons: "Food was a little cold. Sitting in the middle of the row is the worst most uncomfortable in economy."
Pros: "I was seated on the upper deck of a 747 (63K) and had plenty of room. The cabin was quiet even though the plane was full. Service was excellent. I enjoyed the food. Cabin crew were great."
Cons: "The entertainment system was old and didn't have the selection of programs available on newer aircraft. Flight map was not at all detailed. Time for an upgrade BA! Boarding was a bit of mess. BA has so many different categories of who gets to board first that it got to be very confusing. People couldn't understand if it was their turn or not and people kept being turned away to wait their turn. It would be far easier if people were given a number from 1-5 like Air Canada and they call those numbers which are also printed on your boarding pass. I was flying business class and I think it a terrible cheek that they charge extra (in my case $129-$159 EACH WAY) to select your seat in advance. That's insane considering what I have already spent on the business class ticket. Seems like a money grab to me. I usually fly Air Canada, and this high extra charge will probably make me think twice about flying BA in the future."
Cons: "The low resolution screens and limited programming compared to other airlines and aircraft"
Cons: "Antiquated and glitchy entertainment system on the 747-400"
Pros: "Pleasant flight crew"
Pros: "Great food."
Cons: "Not much space for a long flight."
Pros: "The food was good and free."
Cons: "I bought a ticket from British airlines but the first leg of the trip was with Vueling. The online check in at British Airlines sent me to Vueling but I couldn't check in with British. We had to stand in line at Vueling to check our bags and then with British Airlines to get Get the boarding passes for the other two legs of our our trip. The bags didn't make the switch. British Airlines found our bags in 2 days but 5 days later that's a week later the web check of our file says bags ready for Delivery and call help line can not talk to the airport to find out the problem."
Cons: "Wheelchair attendant was late picking me up from the Club World lounge (at least the British Airways agent monitoring the whole thing cared and kept us updated while we sat out front waiting. Despite the fact that I'd checked with BA the previous night that yes, I was registered to have a gluten-free meal (as of two weeks beforfehand), the flight attendants had no record of this and no GF meal had been included for me. Entertainment = faded screens, bad touch screen interface, crashed nd needed to be rebooted at one point, touch screen minimally responsive, a shockingly small number of choices. Did not have wireless or a usb port, but fortunately there was a universal AC outlet and I had my wall charger along so that I could spend most of the flight using my iPad to read. I'm especially displease with the food, boarding process, and entertainment considering my boyfriend's and my seats were Club World seats I'd paid for (rather than receiving them as a reward). On the bright side, the lie-flat seats saved me from days of post-flight pain, so it could have been worse. Not pleased overall, and the next time I travel internationally, I'll probably chooseanother airline if the prices only differ by a few hundred dollars."
Cons: "The food vendor did not supply the right number of each type of meal so they ran out of 2 types of meals almost immediately. This made for frustrated customers & BA flight attendants apologizing for things that were not their direct mistake."
Pros: "Fantastic flight with BA. Kind, helpful, & efficient staff!"
Pros: "As a first time flight using BA, I was very impressed, and felt I received good value for money."
Cons: "I did not like the policy of paying to assign yourself a seat ($51 per seat) unless you do it online 24 hours prior to your flight - which I chose to do. I understand in the current business climate of paying for better seats, but nickle and diming plain Jane economy seats is unacceptable."
Pros: "Same as before. But I flew with Iberia."
Pros: "Having not flown BA for some years it's easy to get a fresh perspective. The A380 is a good plane that holds a lot of folks. Getting them on & off can take some doing. BA seems to have figured it out. The flight was effortless, the food and service were unobtrusive and quality. Overall a pleasant way to spend the hours from Heathrow to Vancouver in either direction."
Cons: "Minor grumble outside of BAs gate being 20 minutes walk from the lounge was the boarding at Heathrow. With that many folks surely BA could do a better job of the pre-flight organization."
It was a really long flight but Iberia made it less tiring with great food and great entertainment.
It would be much appreciated if Kayak could somehow help get locator codes across airlines when they share flights. For example, on Kayak my flights were sold to me by Finnair and Iberia, but both flights were operated by American and yet I was not given an American record locator. So I had to spend time on the phone with American to track down my American record locator in order to do my online check-in. If possible, when you buy on Kayak you should be provided with the record locator for the actual airline that is operating the flight, not just what it's sold as.
Me fui madrid - Cancún y nunca llegó la maleta 🧳 a Cancún… iberia no se hace responsable y debo arreglármelas con AereoMexico quienes no dicen nada sobre mi equipaje…… MUY IRRESPONSABLE IBERIA
Sitting in the middle seat in economy for 7+ hours the OKAY score is very generous.
I was not granted access to this flight that I paid in full for due to covid restrictions set forth by Spain. I was told by the airline (American Airlines) that because this was out of my control that I would be refunded. I have spent hours calling both Iberia, American Airlines and kayak to get zero results. I have been scammed by kayak!! This company is fraud!!!!
Cons: "I was denied booking because they didn't properly issue my boarding pass. They refused to pay a hotel and kept lying and mistreating me."
Cons: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Pros: "The facilitie to board"
Cons: "They no have entertainment"
Cons: "Not only was the flight hours late but there was practically no communication what was going on and what to expect."
Pros: "Everything was perfect"
Cons: "They take you headphones half an hour before landing"
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane"
Cons: "Poor boarding process"
Pros: "On time"
Pros: "Todo excelente, ningún problema, el abordaje, el servicio dentro del avión, el personal, todo como debe ser!"
Cons: "Ningino, no hay quejas al respecto, no hubieron retrasos, todo se realizó de acuerdo a la establecido"
Pros: "The airport was air conditioned, I guess?"
Cons: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."
Cons: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
Cons: "Layovers are what makes the flight bad."
Pros: "I liked my flight to Mallorca with BA"
Cons: "I didn’t like trip from Mallorca to SFO via Iberia."
Pros: "The flight was a smooth one."
Cons: "One flight attendant was quite rude."
Cons: "the portion Tel Avivi Madrid was very poor. The plane was very old the business clase very bad. The seats were very old No space for the foots and NO entreatments service available. This in a five hours flights, Just horrible."
Pros: "The color that crew members wear"
Cons: "I arrived 2 hr.30 min and regardless of having bought my ticket long time ago, October, I was placed standby because an overbooking of the plane. The agent in the counter claimed that they could do that because was "legal to overbook". One of the agents at the gate when I went to get my seat indicated that I paid for a "cheap ticket" and that I should take whatever seat they have left. I was given 46E. I was thrown my food on my table. I asked for the pasta option because I do not eat beef. She said: "That's what we have, we do not have more food. You are flying economy class". I was mistreated badly."
Cons: "The lack of legroom is a lawsuit waiting to happen. I am 5’10 and my knees were planted firmly in the seat in front of me. I’ve had 5 knee surgeries so this made the tight squeeze even worse. Furthermore, the inability to move is cause of blood clots."
Pros: "The entertainment was probably the best part of the flight."
Cons: "The staff were less than friendly, the food was terrible . Not to mention it was like pulling teeth to get a beverage from time to time. Wouldn’t do it again...... there too many service oriented airlines available to make this mistake again."
Pros: "Nothing in particular. Very standard."
Cons: "Before boarding, crew member had each of us throw our carry on luggage through a hole in the wall (no, they didn't help), down a chute (yeah, a slide... not a motorized belt or anything), watching our luggage hit the ones below. No one was below to catch them, and we saw them slamming into each other, some falling on the ground. Highly disturbing!"
Pros: "It was short."
Pros: "Air hostess were pleasant. Take off and landing were super smooth. Plane was new and very spacious."
Cons: "Boarding process was confusing and disorganized. There were no vegetarian food options available for the dinner."
Pros: "Nice crew and good selection of movies and music."
Cons: "Legroom is limited so it was hard to sleep."
Pros: "Roomier plane than the one I took to Madrid."
Cons: "Group system to queue on line was okay but people still seemed confused. Crew forgot some people's request. Bathrooms were smelly and dirty only after two hours on plane."
Cons: "There was no complimentary water or beverages"
Cons: "Poor film and tv selection, the majority from Fox. That's very limiting. Ear buds very bad quality w sound inly comeing through one bud."
Cons: "Despite seeing a crew bring 3 pieces of luggage to the plane, since the cargo was closed they turned around and 1 of those was my luggage which arrived a day later. The flight was late departing and then required to circle the airport and then the luggage did not make it."
Pros: "Iberia is fine"
Cons: "Kayak booked through Webjet. Flights changes. Webjet never contacted me. Found out when checking in. Spent hours on phone getting rebooked right before travel."
Pros: "Staff, entertainment, food and the plane itself were all good."
Cons: "Leg room not great, but better than most planes."
Pros: "Good seat spacing"
Cons: "Customer service was a low priority"
Pros: "Touch screen movies were nice"
Cons: "Forgot to give me dinner then said they ran out of meat dish. Bathrooms dirty and out of toilet paper. Seemed very cramped. Couldn't find call bell to call stewardess. Not happy with Iberia"
Pros: "I liked the air crew and the media systems on the plane."
Cons: "I did not like the fact that we were charged 75 euros because our bags were .5 kilos over weight. The lady put the bags through before giving us the cost and the option to move things around into our carry on bags. That was extremely disappointing."
Pros: "Good service. On-time"
Cons: "I got a seat automatically, and I can´t selected a preferred one."
Pros: "A short flight but could have some form of entertainment."
Pros: "Considering my flight was from Tenerife to NY even though they stopped in Madrid they could have given us at least a bottle or glass of water without charging for it. No TV so not the greatest flight. Staff not very helpful at airport to accommodate a seat change to be able to sit with family."
Cons: "Seats are tiny. No legroom."
Pros: "Everything fine. Attendants very good"
Cons: "Everything fine"
Pros: "Crew was courteous and friendly. They provide great customer service."
Cons: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."
Pros: "The ease at putting my luggage in.."
Cons: "The prices of the food and drinks!! Ripped off!!"
Pros: "Chaos at the airport, but as soon as inside the airplane almost everything was excellent. Head stewardess in Eco was phenomally friendly"
Cons: "One staff member extremely unfriendly to everybody. Also, Iberia was not able to sit groups together."