Pros: "Can’t travel or leave my state; so didn’t like anything. I want my money back been. Calling and emailing since March 10th with no help sucked"
Cons: "Better customer service"
Cons: "Seat cushions feel a little flat."
Pros: "On time departure"
Cons: "My seat didn’t lay back"
Pros: "None stop flight was excellent"
Cons: "Everything was good"
Pros: "The crew was very nice and polite. The loading went smoothly."
Cons: "The free snack maybe could be a sweet or salt option that is the only thing I could think of."
Pros: "Short flight."
Cons: "Flew Alaska Airlines back to back bright had food service. This flight was initially moved back 30 minutes from when I first booked and then delayed twice at the airport. Created a much longer layover and resulted I having to change other reservations at destination."
Pros: "The crew was polite and kind and prompt :)"
Cons: "a fluffy blanket! XD just kidding, that's asking a bit much :D"
Pros: "Direct flight! And essentially on time arrival!"
Cons: "Refreshments served not close enough to start of flight. Boarding delayed."
Pros: "Each seat had its own built in free movie option."
Cons: "We were delayed for three hours and they really had no other options and didn't offer any apology gifts in condolence. I had two small children and they didn't even offer a snack."
Pros: "Comfortable seats dor my 6’6 husband."
Cons: "Seattle-Tacoma to Calgary plane was too small seats for my husband 6’6"
Cons: "We were packed like sardines in economy class but the in-flight entertainment selection made it bearable."
Pros: "Pleasant trip"
Cons: "The ticketing agents were excessively slow."
Pros: "The crew was great. Seats... not to comfortable."
Pros: "Modernized flight, no delays, military member service"
Pros: "I specifically book with Alaska Airlines bc in all my flights I have never had bad service. Delta, Continental, not so much. The crew was great. We hit quite a bit of turbulence but everyone was calm and the pilot sounded in control so no problem."
Cons: "Tons of empty seats but airfare was still on the high side"
Pros: "Fast baggage delivery"
Cons: "Seats too small. Lavatory too small. Sink in lavatory too small"
Pros: "The staff was friendly and responsive to questions when we were trying to figure out how long it would take to actually leave."
Cons: "We had to wait over an hour and a half to fly out of Nashville due to waiting for fuel to be brought to the plane. It would've been nice to know that we'd be delayed because I was traveling with a pet and I would've preferred to have her walk around the airport before having to place her in her carrier under the seat in front of me for 1.5 hours more than I anticipated."
Pros: "Crew was very good and respectful. The pilot constantly kept informing us of flight route and possible changes. Even made the passengers aware of an amazing light storm outside the aircraft that was impressive sight to see."
Cons: "The seat I sat in felt as though I was slipping off of it. i was constantly having to reposition and get comfortable. My lone issue."
Pros: "Flying on a Virgin America plane during the transition and it was a nice comfortable 4 hour flight. No complaints."
Pros: "Great inflight crew and efficient way of ordering snacks and beverages"
Cons: "Inefficient boarding at Newark. Flight delays getting onto to plane and as well as landing."
Pros: "Everything and everyone was awesome"
Cons: "You have to purchase snacks. Such a big company and it can’t offer free snack(cookies or pretzels)???"
Pros: "The crew was pleasant."
Cons: "I don't appreciate paying $200 to fly for 5 hours and not get more than a cookie to eat or a monitor for entertainment."
Pros: "Everyone super friendly no other complaints"
Cons: "Boarding delay. Also asked last minute before boarding for passport in a new line so had to wait in the back. Consider some of us are crunched for time when we get to destination (rental car before closing, etc)."
Cons: "Not enough leg room. Not excited about the sausage & egg skillet for breakfast."
Pros: "Well when I missed my fly .I try to get another fly with Alaska Airlines .those said that I have to pay extra like 400$ .so am not happy at all with them and I will not fly no more .with this company."
Pros: "Direct flighy"
Pros: "Overall excellent service, friendly and professional"
Cons: "There was nothing I didn't like, flight crew was awesome, engaging..."
Pros: "Power sockets on each seat, good snacks"
Cons: "The loading of the plane was a bit messy. Not terrible, just didn't have much structure to it."
Cons: "I wish there were more meals. My wife and I tried to order items but they were often sold out."
Pros: "Easy flight. Boarding was fine and the crew were friendly enough. The steward didn't come and see me much and I think I had one little snack and one beverage."
Cons: "No entertainment but I didn't really expect it on such a short flight."
Pros: "Boarding was a few minutes early (versus the typical few minutes late), it was easy, plenty of room/clearance for my stuffed roller carry on, comfy seats, great service throughout. I am not often flying into or out of cities that Alaska services but when I am, I almost always chose to fly Alaska :)"
Pros: "Crew always kind, professional and efficient."
Cons: "Flight was delayed 45 minutes gate attendant was not informing us of what was wrong... it caused a lot of confusion and chaos. They didn't have beverage service and announced, " with the tailwind and the bumps we've decided there's no time for the beverage service ". The flight took the same as usually and the bumps we hit were on decent and the service would have been completed by then.... Horizon is lame, they give the Alaska Airlines name a black eye!"
Pros: "Crew's politeness"
Cons: "Flight was delayed over an hour and my mother passed away while waiting for the plane to get going. Also I had to change my original flight because of my mom and Alaska reference send to give me credit even though I had insurance."
Pros: "Great new modern plane with power at every seat!"
Pros: "The gate agents and staff were very friendly"
Cons: "When I checked my bag. They had to hand write a slip for the next leg of my flight (Calgary to London). This added about 10 minutes of time. It's 2017, how can it still require paper write up??"
Cons: "My things got stolen and I filed a complaint but no one got back to me!!!!"
Pros: "No layover was great. The crew was fast, efficient, and courteous."
Cons: "I forgot our travel snacks, so the tiny bag of pretzels seemed extra pitiful."
Pros: "Great Staff"
Cons: "Lots of flights leaving the same time through side by side gates - and all delayed. yuck"
Cons: "Despite the staff who unloaded me in the isle chair having a great attitude, they were inexperienced."
Cons: "We waited 2.5 hours at SFO for passengers but our they wouldn't wait 30 mins for the people on mine."
Pros: "Inexpensive flight Nice desk people they did give us regular updates and clear expanation of why we were delayed"
Cons: "They took our small carry on bags planeside with a PROMISE to return planeside in Calgary - but didn't - they came through just like a checked back 25 minute wait in Calgary and one of the LAST bags off the flight! Plane was 20 minutes late leaving"
Pros: "Well organized. Efficient. Good round trip BNA-SEA. My first experience with Alaska, but definitely not my last."
Cons: "Very rough landing :("
Everything went smoothly and all staff did a fantastic job taking care of passengers and their carry-ons that didn't have enough overhead compartment space to put into, but did well taking care of everything.
Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.
Pros: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Cons: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
Pros: "The snacks and water were great. Smooth flight."
Pros: "Funny. Kind. attentive."
Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Cons: "Very bad service, airline unrespectfull, discortesy"
Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Cons: "Nothing my timing was a bit off it all worked out well"
Cons: "No in flight entertainment behind the seat"
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"
Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Pros: "Friendly crew."
Cons: "Flight was fine."
Cons: "I couldn’t sleep in a chair... wish I could"
Cons: "Really rough landing"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
Cons: "WiFi didn't work for me at first."
Cons: "Gas fume on the back seats are horrible"
Cons: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
Pros: "The plane had mechanical so we had a long delay. No fun"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "Flew into bad weather event with thunderstorms, lightning and tornadoes. The flight was relatively turbulence free, flt had only one attendant in the cabin however she was able to serve beverages and snacks asks made sure everyone was comfortable. Can't thank Delta enough for the professionalism of their crew, great service and communication, and for getting us home safely. Thank you!"
Cons: "Made us pink tag carry on bags on flight deck. Had to retrieve bag from baggage claim after flight. My bag landed on the belt completely open, clothes and laptop hanging out bag onto belt, bag was damaged, zipper broken with holes in the fabric, bag was soaking wet! No one at airport able to assist with a damaged bag claim. Very disappointed in the Baton Rouge airport and lack of available staff to handle baggage issue."
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Cons: "Delta's entertainment app does not work with Kindle Fire"
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Cons: "727 modern plane free movie free Wi-Fi"
Pros: "Good for an economy flight"
Cons: "Too long"
Connection to Toronto was terrible. Needed an escort to the connecting flight. Baggage-never made it to connecting flight. We barely made the connection to Toronto. Never going WestJet again:(
Coffee left a lot to be desired
Pros: "Crew were helpful"
Cons: "Everything was great"
Cons: "Hello, I just needed to voice my dissatisfaction with this fight. I’m not sure if every Westjet flight I was lucky and had amazing crew members or if the staff on this flight was having a bad flight. Our flight was delayed by 75min. The flight crew did not attend to any requests from the customers for the 75min we were on the tarmac. I asked for headphones and the crew member look agitated I asked made a remark about how nobody buys them so she didn’t know how much they are. She said she would come back with the price, and did not. I had to wait for the beverage cart and then order them again. Then I asked for an additional can of ginger ale. The gentleman said he’ll need to come back (as he was cleaning the garbage). He never came back. I had to hit the assistance button again and got the original woman. Once again agitated and when I asked she said to wait for the beverage cart again. After another 10-15min they started the beverage service again. On previous flights there were delays, shorter like 30min westjet crew members gave free headphones. And those are the kind of experiences I’ve come to expect from westjet. Not the free aspect but flight crew that care about the customers. The entire crew on this flight was agitated and annoyed from boarding and it definitely showed. Small things like even a smile or even sorry everyone, would’ve gone a long way. But when the crew doesn’t care the flight gets 10x longer, and when the flight is already delayed by 25% of the flight duration it comes to a point where you’re counting down the seconds to get out. The delay was unfortunate and out of the control of the company and crew but that doesn’t mean the crew couldn’t still make it into a memorable experience for the guests."
Cons: "Better, healthier food choices would be nice."
Cons: "My seat was very uncomfortable- no idea why. Couldn't get comfortable the whole 4 hours!"
Pros: "The crew was good."
Cons: "Seats where uncomfortable. They didn't have the adjustable padded headrest even though we did coming to Winnipeg. You can no longer change your seat selection 24 hrs before you're flight without a fee. There was also no entertainment coming from Winnipeg even though there was entertainment going to Winnipeg."
Pros: "Seats were comfortable Nice to have direct flight"
Cons: "No interaction from the cockpit about areas we were flying through. No duty free. Felt like a local flight and not a transatlantic flight....crew did not come around often enough to provide water, etc"
Cons: "i would love to seat beside passenger who doesn’t snore bery loud."
Pros: "So much leg room!"
Cons: "The entertainment option doesn’t work on laptops"
Cons: "Communication from you all. I missed my flight because of the terrible instructions and communication"
Pros: "The two flights were fine, nice WestJet staff on the ground and in the air. But it will be very inconvenient if I don’t get my clothes, toiletries, and other things I need for my trip."
Cons: "As I said, my suitcase (that I checked through yeti Paris) is missing...."
Pros: "They were very helpful and polite."
Cons: "Times have changed and they offer very little such as entertainment food options. but it was short trip and people need to adjust."
Pros: "The staff are what made the flight great."
Pros: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"
Pros: "flight attendants were very good & compassionate for a blind passenger."
Cons: "Check-in crew on the ground needs an attitude adjustment. They were more interested in high 5ing one another than opening up to take care of waiting customers. the service culture was lacking."
Cons: "For customers without hand held devices, there are no options for in-flight entertainment."
Pros: "Easy and quick boarding, on-time flight, friendly cabin crew"
Cons: "Flight was delayed 7 hours and i received a 15 dollar voucher as compensation. Westjet can pound sand."
Cons: "No beverage service at all and only pretzels offered when I asked if I could have nuts or cookies."
Pros: "Very low ticket prices, everything went smoothly (no delays), lots of leg room!"
Pros: "On time, free coffee, free pretzels"
Cons: "Going home."
Pros: "Left on time or mighty close to it. Arrived on time. Safe and mostly smooth flight. Flight attendants and pilot was friendly. Liked the price for a direct flight."
Cons: "Tight squeeze in the seats in terms of having the back of the passenger in front of you right in your face practically."
Pros: "Left and arrived on time, friendly Westjet crew as always."
Cons: "Tiny TV screens, no real food, seat cushion was so compacted it was uncomfortable."
Pros: "WS Care Center staff Minmico (think it was her name) arranged the 4:15 flight instead of the 6 pm flight but only because I requested her to check that flight when I returned to the CC to find out if it was possible to get on an earlier flight. I should have been advised when I first arrived at the CC from my delayed flight from Toronto that I could check back at the CC to see if there was a cancellation. Minmico allowed me to use her phone a couple of times to call my husband to advise him of the changes in my flight, which was very helpful. She tried hard just prior to the flight departure to have my bag delivered to the 4:15 flight but was unsuccessful. She gave me food vouchers, which I liked. I also thought the WS CC staff in Abbotsford was very helpful explaining the process for making a baggage claim when my bag didn't arrive due to my last minute flight change - the $100 voucher was appreciated when I picked up my bag the next day."
Cons: "Had to sit in the plane for almost 2 hours because the computer was being fixed on the plane. Crew did not communicate in a timely manner about when we would be flying.The plane should not have been in operation if the computer didn't work and passengers should not have had to wait on the plane for two hours while it was fixed. I missed my WS connecting flight to Abbotsford from Calgary and was only rescheduled on a plane departing 6 hours later! No one at WesJet Care suggested there may be a cancellation on an earlier flight - I had to arrange it by returning to the WS Care Center. I just barely made it onto an earlier 4:15 pm flight but without my bag which was put onto the later 6 pm flight. I chose to return the next day to pick up my bag."
Pros: "Westjet is great but charging for checked bags makes customers stuff more and carry more onto the plane. Westjet should rethink this as the overhead bins are becoming tougher to find space for luggage"
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Pros: "The over all star rating should have five stars. I mistakenly pressed something and it went to one And I could not figure out how to get it back to five. Everything was on time which I so appreciated."
Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."
Cons: "Due to the fact that my trip to was not clearly indicated as non stop it is the first time in thirty years of regular travel that I did not have a direct flight to Calgary. Then I was not able to change my flight at the airport even though there was room available on a direct Westjet flight leaving as close to the same time. But the worst part as after landing we waited for a very long time for the plane to pull up to a gate (unnecessarily burning fuel and poluting the environment). And finally we waited another very long time for the doors of the plane to be opened for disembarkation. More than 3/4 of an hour waiting on the ground after a one hour flight very late in the evening. As a result I hat to take a cab home from the airport. Now I will try my best to not fly Westjet."
Pros: "Kind, courteous and helpful staff"
Cons: "It was good overall"
Cons: "They used the rough air condition story to hip us out of full service, The conditions were fine . I bought the plus and did that because of a food option. They ripped me off Thanks Bryan ELLIOTT Previous flyer Lost my trust"
Pros: "The flight staff were very friendly and helpful upon boarding. Once landed even the pilot was standing in view and say good bye. Thanks again!"
Cons: "Calgary airport we thought was terrible, half hour walks between gates We had to go through security again between flights. Worst airport in the country"
Pros: "West Jet just runs a relaxed yet professional airline. They are just more laid back and accommodating. You can use any bathroom on the plane as well which is huge on those rare times you need to use it. They are funny and chatty and seem to enjoy working together which all translates to a less rushed and relaxed experience for us the passenger. I really can’t complain....I had an entire row to myself....the best you can hope for, when riding on a plain for hours that’s like winning the lottery!"
Cons: "No complaints for sure"
Pros: "I like West Jet over all and it is my preferred airline, as it flies direct between most cities I need to visit. The price is decent and the majority of time the in flight staff are reasonable. I had another flight recently where they were excellent."
Cons: "The flight attendants were a little dour. Whether due to the time of flight or that they were leaving Orlando, I don't know, but I was expecting a little more cheer or at least positivity from them. Also the flight was "running low" on drinks and so I they only came through the cabin once to offer soft drinks, which I needed as I had still to catch a red eye and function during my layover. I wasn't pleased with them. Lastly the West Jet connect app worked just fine for my ipad but despite advertising my wife was unable to get it to work on her computer (mac) despite multiple attempts. If TVs are no longer going to be standard on planes someone needs to be present to help with I.T. when the system isn't working as advertised."
Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"
Pros: "It was a quiet flight. Quick loading. Got to sit with my friends."
Cons: "Seats were rock hard. Less leg space, price of bags to high, too many people bring on over-sized carry on taking up all the overhead bins. No entertainment options for flight"
Pros: "Crew ok."
Cons: "Was told need to fix my ticket from Bangkok. So after waiting over an hour to get ticket fixed, found out didn't need to. Then a rush through security . Lucky Westjet flight delayed (usual) And made flight by running to gate. Then get to sit on plane for an hour. AGAIN. Two flights on Westjet and two delayed and two sat in the plane an hour. First time missed my connecting to Hong Kong and Bangkok. I know nothing perfect, but this seems to be the norm. Next time will try to find someone else to fly with."
Pros: "I liked the fact that all the movies food and beverages were included in my Plus seat."
Cons: "This was my first time booking a PLUS seat and never realized that row 2A seat sucks. Its a bulkead row seat that is by the window. This seat was worse to sit in than any other seat on the plane. This seat is located were the plane starts to curve in toward the front of the plane reducing the seat width, I have a 33" waist and it was tight. The arm wrests in this row don't come up as they stow your table, as well the leg room is only as good as a regular seat because of the bulkhead location. So FYI do not book this seat on a long flight."
Pros: "I had been very sick the night before the flight and was so weak that I needed a wheelchair. The wheelchair helpers at both the Mazatlan end and Calgary were exceptional. They were so kind and genuinely helpful. I was very grateful. Also, your flight attendants seem to really enjoy their jobs. This is not the case on other airlines!"
Pros: "There was one nice, friendly flight attendant. Nice to have a variety of beverages and pretzels offered (I feel I don't expect this anymore from domestic flights-- usually just expecting the coffee or water option)."
Cons: "The seats were up there with the most uncomfortable I've ever experienced--mostly due to the lack of ability to recline. I feel a four hour flight is sufficiently long enough to provide people some space to relax. We were delayed for whatever reason, lack of communication from staff to the passengers that were boarded really quite early (perhaps too early). One of the staff, while nice enough, was being a bit snarky to people as they were trying to, what I thought was helpfully, give them their garbage."
Pros: "They looked after us very well there was voter fraud hotel and meals"
Pros: "Flight was delayed hours. Met the most amazing man on the flight ahead of me to Calgary. He waited at the airport for my flight to land. Sometimes delays are just meant to be. Lots of commuting travel in our future..."
Pros: "Selection of entertainment good."
Cons: "Last minute seat changes at loading time. Seats must have been randomly selected because couples previously seated together and on the same locator number were now separated. Many of the couples and family members were left to work with other travellers who were facing the same situation. Families with children?"
Pros: "I like that there is a route from northern Vancouver Island to northern Alberta."
Cons: "There was nothing I disliked.................................."
Pros: "The staff were friendly as they had to deal with many annoyed customers. I thought the staff handled the constant delays and cancellations well."
Cons: "My flight to Calgary never happened. In fact due to weather conditions, many, many flights were delayed, some cancelled. No more flights to Penticton, so I had to take a flight to Kelowna after 6:00pm or fly the next day. I met a couple to share a ride to Penticton once I reached Kelowna. My luggage was lost in Calgary and so I went on to Penticton, to Osoyoos. The next day, West Jet delivered my suitcase to me. I appreciate the voucher I was given to buy a few things and the promptness of my luggage. We live in Canada, the weather in the winter can be quite an annoyance and so it was last week."
Pros: "- Flight was on time - Friendly crew"
Cons: "- My flight was from Montreal to Seattle with a connection in Calgary but the agent at the check in in Montreal was unable to confirm whether my luggage would be transferred directly to Seattle or if I had to collect it in Calgary and check in again. The crew should know or be able to verify the information in their database or somewhere at the departure not only when I arrive in Calgary! It adds a stress to the customer not knowing. - Flight of 4.30 hours and no free meals. - Impossible to use my hear phones in the plane so I couldn't hear the TV channels. I was also expecting movies and series like in Delta."
Pros: "The service was fantastic. It always is. I always use west jet and have never had any issues. Friendly staff very helpful. I will continue to use west jet. My parents live in Calgary and I travel a lot for work so you will see me again."
Pros: "WestJet was fine."
Cons: "If you are going to code share, maybe work out the kinks in the system that should link the itinerary to the partner airline."
Pros: "Short, quick and no hassles"
Cons: "In-flight snacks"
Pros: "Crew was lazy. Poor service and on their phones the entire time."
Cons: "Flying Delta instead."
Cons: "Better organization of when a flight gets delayed at another airport due to weather."
Pros: "Highly efficient crew."
Pros: "Everyone was very friendly."
Cons: "More room."
Pros: "Crew was extremely nice."
Cons: "The seats are very uncomfortable"
Cons: "Healthy snack options"
Cons: "Leave on time. My round trip had 3 legs to it and 3 of the 4 flights were late!!!"
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Cons: "WiFi was not working on the aircraft."
Pros: "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
Pros: "Everything on time."
Cons: "It was a short flight so the A/C didn't affect my throat."
Pros: "The direct flight was great and made up for the rescheduled flight time in Memphis."
Cons: "Original Flight did not depart on time."
Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Cons: "The flight was over an hour late and we were not given an update until we started boarding. No alternatives were offered to those with tight connections."
Pros: "Friendly staff"
Cons: "Issues with times changing for departure"
Pros: "The bathrooms were clean compared with other airlines."
Cons: "We selected seats together as a couple but the seats on the flight were separated. Customer service could not help but asked us to make arrangement with the person between us. The same seating arrangement happened on our return flight 18 days later. Once again was told nothing could be done. I really do not know why both flights the seat assigment were wrong when selected basic on the aircraft configuration. The airline is attempt to make the passenger to pay more for seats."
Pros: "Everything good. Flight on time, crew was pleasant!"
Cons: "All good!"
Cons: "Seats very narrow. Not enough legroom."
Pros: "The cost for the internet was great"
Cons: "Hmm can’t think of anything at this time"
Pros: "Absolutely nothing"
Cons: "Everything about the flight was awful. Food pathetic, my monitor didn’t work, smooshed between 2 overweight passengers. Flight crew lacked simple etiquette."
Pros: "Clean comfortable and on time"
Pros: "Clean plane a little more room in economy seats. Crew helped people find window and aisle seats if they were in middle."
Cons: "No in seat entertainment. Just drop down lCD panels for shows."
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "extremely friendly, smiling, and helpful service by the flight attendants, comfortable upgraded first class seat, timely arrival."
Cons: "No food service other than snack/ junk food."
Cons: "We waited for seven hours while our flight kept getting delayed. We finally switched to another flight and I don’t even know if our original flight ever got off the ground. Frustrating, irritating, disappointing. American Airlines was a huge disappointment"
Cons: "delayed on the plane"
Pros: "Got to my destination without any delays"
Cons: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."
Cons: "4 hours delay and a plane with no tv or any kind of entertainment."
Pros: "Reserved seating at time of boiling so all 5 of us sitting together."
Cons: "When we got our boarding passes we were all sitting in different places. I cannot understand how you sit a 3 and 4 year old away from their parents. Shocking oversight."
Cons: "Delayed 1 hour because crew announced there was a discrepancy between # passengers boarding central records. Flight crew didn't do anything to comfort passengers during this. Captain made one announcement about turbulence once at the beginning but nothing else for 1/2 hour or longer long turbulence period. Crew took away tray without asking. Ran out of water. Doors did not open for quite awhile after docking but crew said nothing. Seats so small one had to keep elbows glued to body to eat without touching neighbors. Felt like cattle being driven to slaughter. Min"
Pros: "Timeliness of departure and quality customer service"
Pros: "Timeliness of the flight and the crew were excellent."
Cons: "Uncomfortable seats and couldn't find streaming entertainment options that were mentioned."
Cons: "Got to charlotte with 80 minutes to connect. Sat on the tarmac for 60 waiting for a gate. Missed connection by <5 minutes. Thanks, AA!"
Pros: "Other than a 2 hour delay due to a mechanical issue (identified after everyone boarded) the flight was ok. No electical connections for equipment. That would be an improvement. Also, out of a lot of meals that people request, and that was at the beginning of service in the premium seats."
Cons: "Allowed me to take earlier flight"
Pros: "I had a window seat on the left side of the plane and the scenery flying to Cuzco was amazing."
Cons: "Just another flight where everyone is packed in like Sardines."
Pros: "Power outlets and WiFi"
Cons: "Too crowded"
Pros: "The entire experience was great. All the employees were kind and courteous. Flight to Phoenix arrived early and return flight to Omaha was on time."
Cons: "There wasn't anything I didn't like."
Cons: "3 hours late. I could have driven home faster than this and saved $800. Once again, disappointed."
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Cons: "American Airlines seemed to be out of sorts on both days of the trip. My connecting flight seat was not assigned until I got to my connecting airport. On the way back, we sat in the plane for over half an hour with no explanation. We then had to de-plane due to engine issues. The attendants at the counter were not that efficient with rescheduling itineraries, as they were often taking breaks, engaging in chit-chat with other workers, and answering personal phone calls during the process. On the connecting flight back, the ground crew "was not ready" for the plane and advised us to "hang out". This made for very little time in finding my connecting flight home (especially because the assigned gate was not even listed in the airport terminal). Not overly dramatic. Just a lot of small things that culminated in a very frustrating travel day. I will likely be avoiding American Airlines in the future."
Pros: "Flight attendants were nice"
Cons: "Being charged for everything. Wifi was free for my sister on Delta."
Pros: "Went out of the way to help me make the flight. .....were both nice and helpful !!!"
Pros: "Got there"
Cons: "Way too expensive"
Pros: "Lovely staff, new plane, great entertainment options"
Pros: "The crew was average"
Cons: "It was an average flight ... nothing to complain about !"
Pros: "Good Flight"
Cons: "I was satisfied with all service"
Pros: "Friendliness of the crew."
Cons: "There is completely no free snacks, just drinks (excluding alcohol). The maintenance didn't sign some papers for the plane which cause the unnecessary delay."
Cons: "More drinks, snacks"
Cons: "The flight was late leaving and most of the passengers needed to catch connecting flights, so there was some anxiety as the crew didn't have any information as to whether or not we'd be able to connect."
Cons: "Waiting for a plane to go that wasn’t ready to move, going for 2 rounds of de-icing when the 1st wore off, losing our place in line. Should have waited a little longer at 1st de-icing so we could have left in allotted time period (20 minutes after application). Also fairly certain we left Toronto Airport past the 20 minutes of 2nd de-icing. Which resulted in many passengers missing connection flights (myself included) with as much as a “We are sorry” from Air Canada. I know the weather was an issue, but wasn’t sole cause."
Pros: "The crew wasn't as nice as they usually are"
Cons: "There was no space to put any of your bags and I was only travell8ing with a backpack. The airplane was so tiny"
Pros: "The seat space was good and the flight ended without incident."
Cons: "The flight was delayed which happens, but there was no communication as to why or how long it would be or any other information. In flight the crew were barely visible as I had to ask for refreshments and then they brought it around for everyone. Next was cleanup which took way longer before it showed up."
Pros: "Beautiful new 787"
Cons: "Entertainment options could be more plentiful."
Cons: "poor entertainment choices. Reading lights didn't work. I traveled with my wife, we were unable to read because reading lights didn't work."
Pros: "Entertainment and crew helped make the situation better but a 3 hour delay made my experience unpleasant."
Pros: "Arriving safely. Very smooth landing."
Cons: "The same issue regarding no bottled water. Very turbulent flight. My bag and contents were damaged and Air Canada agent is stating that it is NOT covered!!!!!!!!"
Cons: "Ended up missing this connecting flight to Calgary . Our plane left 45 minutes late from Phoenix because of a gas spill so when we got to Vancouver from Phoenix, we had to go through customs which took extra time. When we first landed in Vancouver and before we even got off the plane, we had 5 minutes to board onto our next flight which obviously was not going to happen. We rushed through customs and still might have been able to board our flight at the last possible minute except the staff at the airport led us to somehow get out of the secure area and have to go through security again before going to our gate. That took so much extra time. This never should have happened. When you get off the plane and have a connecting flight, there is always a way to get to the gate to board without having to go through security again. When we finally made it to our gate for our connecting flight, our plane had left and we were told to go to the air canada service desk. There was about 10 to 15 of us that had missed our connecting flight because of this so the 2 staff at the desk were trying to help us all but had to wait for their manager to come and confirm they could give us another flight which took quite a bit longer than I thought. We ended up getting booked on standby on a flight straight from Vancouver to Saskatoon in 2 hours which was our final destination, but never was told that because of all this headache, we should have grabbed our luggage. We thought our luggage was going to go on without us on the flight we missed but apparently if you do not get on your flight they don’t send your bags which makes sense. We also had thought for a second that maybe our luggage didn’t go on the flight from Vancouver to Calgary but if it didn’t then someone would most likely put it on the flight to Saskatoon. We should have asked about it but they should also have mentioned it when we were in a panic. And I understand you can’t put extra people on a flight that is booked, but what if the plane we were on standby for was full and we had to wait even longer .. could have taken us a day to get home when this wasn’t our fault we missed our flight, but was air Canada’s."
Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."
Pros: "The staff were great!! So friendly and helpful although it was an hour wait to get to customer service she was very helpful in getting me on a flight hours earlier than the one I was booked on. She was very empathetic to the fact I was supposed to be in Calgary at 10:30am and the flight I was booked on wasn't going to get me there until 11:30pm"
Cons: "All day I had been reset for flights I were going to miss. When I fianally made it to Toronto and I get put on the 3rd flight to leave for Calgary...thankfully for the last noted above. In the end I missed my ride from the airport and had to rent a car. It made for a very long day!! Although the staff were friendly I just felt shuffled all day"
Pros: "Quick flight. Great fare pice."
Cons: "No complaints."
Cons: "After my checking-in, I was told I was not allowed boarding without an eTA, which was never informed me before. And I could not get an eTA at that time. Terrible! I am seeking for a compensation from Air Canada. If only you could help."
Pros: "The whole experience from boarding to landing was great. Zone 2 boarding is one of the first called and the premium economy section has larger seats that recline more and don't affect the person behind as much. Food was decent and serve on a ceramic plate with real silver wear. On demand entertainment was adequate with a number of recent titles and even audiobook options."
Cons: "The section was set up in a 2-3-2 seat configuration and I booked the middle 3, but were given 2 in the middle and one one the left aisle. One of the middle seats was left open for the pilot to come back and watch movies during the flight. When I asked the attendant if we could swap the left aisle with the "pilot's" the attendant made it seem like it was a bigger deal but eventually asked the pilot who said he didn't mind. After all, it was just changing one empty seat to the other side of the aisle."
Pros: "Very nice and attentive on board crew Acceptable space and seat comfort in regular economy New and well working entertainment system"
Cons: "Boarding process was poorly organized, crew started the passport checks too late and caused delays on the boarding since people were still stuck in the passport lineups when their zone was boarding. All my documents were re-checked despite a "doc ok" stamp from the first go."
Pros: "The plane didn't crash."
Cons: "The trip took about 48 hours. After a cancelled flight I got no hotel discount. Several flights were delayed or cancelled and in the end I ended up just going to a city 3 hours from where I live and renting a car to drive home. My luggage still hasn't arrived. This was the worst, most stressful travel experience of my life."
Pros: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Pros: "Liked everything about this new class of service on Air Canada. Seat was comfortable with good recline that didn't interfere with fellow passengers. Food was excellent, entertainment system was well stocked, flight attendants were friendly and high energy. Even got to use lounge and fast-track security lane at Heathrow."
Cons: "Zero complaints."
Pros: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Cons: "Plane was too small with extra small overhead bin. We were asked to keep Cabin Luggage beneath our seats even though it fits the prescribe dimension. Return flight was first late then was told that the Restroom inside the plane is not working which is weird (atleast i never experienced this before)."
Pros: "Boarding was quick, service was quick."
Cons: "Seats were not comfortable, very tight space since plane was so small. I'd never flown international before so when they handed out the immigration forms without any explanation, I was very confused."
Cons: "Air Canada has very poor communication with customers. Having seen that ALL flights were delayed (it was 9:40 pm when I connected through Toronto) I asked 2 Air Canada employees about my 10:30 flight that showed on time on the monitor but Kayak already said it was late. They said it was late due to late inbound aircraft. A fellow passenger informed me that TO was down to one runway and things would be late late - which they were. TALK to us Air Canada!!!"
Cons: "As per delaying of Cathy Dragon flight, I missed the flight back to Canada. Can you please give me a hand?"
Pros: "Crew were likeable, worked hard and very friendly."
Cons: "However, waiting for a pilot, no snacks included, and an entertainment system that didn't work turned this flight from routine to a disaster."
Cons: "There was a build-up of delays for domestic flights, namely from Toronto to Edmonton, Ottawa and Calgary (the ones I heard). I was on the Toronto to Calgary flight, which was supposedly delayed from 16:45 till 18:55 EST, but the actual boarding time was closer to 19:45 EST. Once all the passengers were boarded, the crew informed us that the pilot was missing. Another 20 minutes went by before he was located, at which point we were informed that the first mate was missing as well. By the time the pilot and first mate were both on the aircraft, it took another 30 minutes for them to get the aircraft ready. My flight from Toronto to Calgary was supposed to arrive at 19:40 MDT, the actual arrival time was 23:00 MDT. As a passenger, I am annoyed to say the least."
Pros: "The entertainment choices were good."
Cons: "I had a very large man behind me and couldn't recline my seat an ounce therefore I couldn't sleep the entire flight. I think if your a certian size you should have to buy a seat with more room instead of make everyone else uncomfortable. The food was almost inedible, and there wasn't much more than chips or chocolate bars to pick up in That section of the Airport before flying out :( Entertainment choices were excellent though!"
Cons: "I had my checked baggage held up in Calgary for one day. Then on the way back it was held up again in Calgary. This time it took 6 days,and no one could tell me where it was. It will be my first and last Air Canada flight."
Pros: "very pleasant"
Cons: "nothing really"
Cons: "Missed the flight due tot eh first delay then the next one got delayed too"
Pros: "The flight attendants were kind and helpful!"
Cons: "This was the last leg of a 24 hour journey from Venice to Seattle for my sister and me. After having a 3 1/2 hour layover, our plane was supposed to leave at 6:30 PM and kept getting delayed. One of the biggest frustrations was the lack of communication by the staff! We could see them at the counter where our gate was but no one would come out and talk to us! Our plane finally got off the ground at 8:30 PM!"
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "Everything was as scheduled"
Cons: "Nothing really"
Pros: "The service was excellent. Our flight into Calgary was delayed due to bad weather in Newark so we missed our connecting flight. Because of this, the airline payed for our hotel room and for a portion of our meals. Everyone was so helpful and kind when it came to answering our questions and helping us make our experience an easier one."
Pros: "Wifi was a bonus (not free, but was good to have, and worked well). Staff was friendly."
Pros: "On time, excellent flight."
Cons: "There was only a very limited choice of movies to select from."
Cons: "The boarding crew did a poor job of giving direction. In spite of the fact that boarding by zone was not specified, I was reprimanded by staff for boarding when I did. I found it very disrespectful that the staff reprimanded me for their own error. When I pointed out that they had not called a zone the ground staff lied and said they had called the zone. I strongly recommend staff receive remedial customer service training. This was an incredibly negative experience - not to mention undermined the otherwise decent experience that the Air Canada flight team provided."
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride"
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer. Did provide a $10 meal voucher. Good to know Air Canada values my total trip delay time at $2/hr"
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "The boarding ran smoothly and the employees were very nice and helpful."
Cons: "On this flight you had to have an iPad or iPhone to enjoy the entertainment, and I had neither."
Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."
Pros: "Flight was underbooked so I took an option to change my seating for more space."
Cons: "I requested a vegetarian meal and was given the exact same mediocre meal for both lunch and breakfast."
Pros: "Every aspect of the flight was great."
Cons: "I have only marked food and comfort down due to my height (6ft 3), whilst more room than some aircraft, I was unable to get comfortable - not the airlines fault I can't fly premium or business class."