Not enough movie selection for 16 hour flight. Little knee room between seats
First plane from Edmonton was late causing me to miss connection to Kamloops. Had to rebook for Kamloops leaving Dec 25 @1:30pm….17 hrs in Vancouver …not happy
Better inflight entertaining, good quality food.
Airlines should stop being forced to enforce immigration laws. They are not properly trained to do so.
Cons: "AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report."
Pros: "Smooth flight"
Cons: "Boarding procedure was a mess.. onboard headset plug didn't work"
Cons: "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"
Pros: "Timely. Best entertainment."
Cons: "Very disappointed with the seat. Then placed us next to women with children. No rest for us at all. Also no blankets provided. Others had."
Cons: "My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience."
Pros: "Entertainment options"
Cons: "My wife’s screen did not work. The pitch between the seats was too narrow for a transatlantic flight. Older plane that needed to be cleaned and updated."
Pros: "Our plus seats were very comfortable. The service & demenour of the crew was mediocre. The evening meal was quite good although We were never offered a second glass of wine with our dinner."
Cons: "The breakfast was terrible. The pastry was soggy & was served with a bottle of Yop. That was it. No coffee or anything else."
Cons: "Rouge set up of the plane. Bring back air canada please"
Pros: "the hostesses were friendly. safe flight"
Cons: "they always start at first class with drinks and food , by the time they reach further back your flight is half over, can they not do one cart from front and one from back. I realize we were not in first class but please don't ignore us"
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Cons: "Major delays due to poor maintenance. Maintenance is done with passengers on board. No issues with inconveniencing passengers. If you call to complain and ask for compensation, I’ll hey tell you to submit an email and they will respond 3-5 weeks or longer. Will never fly Air Canada again. Will tell everyone on my social media how awful this airline is to customers."
Pros: "great crew."
Cons: "no wifi on a transatlantic 12 hour flight!!!!"
Pros: "No in flight entertainment system. I hate those things. They take up room and lots of times you can't even turn off the screens. Streaming to personal devices is a much better solution."
Cons: "Food for economy class 10 hour flight was: Dinner: a bowel of rice with a couple of shavings of meat, bread, and a brownie. Snack: pretlzes Breakfast: small loaf of bread with a tiny amount of meat filling. Absolutely eat before boarding this flight. All you will get are carbs. The foam on the seats was thin and not comfortable. This airline can be a bit cheaper than others but I don't think it's worth it."
Pros: "The flight was as good as it could be for a red eye."
Cons: "Had a long layover and then the fight was delayed. The food court at the airport is a mess no order and unorganized. The central bar was ok though."
Pros: "Everything is good"
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "The process was ridiculous to get booked for a flight that morrow and get to hotel"
Cons: "We had no tv couldn't charg my cell no one told as y it wasn't working"
Pros: "The price."
Cons: "When someone has a terrible experience with a single individual it's just an anomaly. When it came to our experience it's easy to see that it's systemic and come from the top down in that company. The lack of customer service training is apparent. It was rampant and the overall feeling was just plain rudeness exuding from every team member. I'll never fly Air Canada again."
Cons: "Due to icy weather we missed our flight from Montreal to Las Vegas Wed Jan 4. Could they not have waited for the delayed flight from Ottawa to facilitate this connection? Many people had to wait overnight in the plastic airport chairs until the next flight at 8am Thurs Jan 5th. At that late hour could not the lights be slightly dimmed, the heavy beat pop music loop discontinued, and a dispensary machine with water, coffee or tea be in the departure area? There was none and the other shops had closed. It was overly bright, noisy and impossible to stretch out on the seats with rigid dividers."
Cons: "Air canada does not inform that flights from us are considered local and they will charge tou for every checked bag"
Pros: "Very pleasant flight; excellent entertainment options to while away the time. Excellent crew."
Cons: "I was held aside at the customs area and had a difficult time figuring out what was going on. Signage was less than helpful, and staff were unaware of why I was being held. After over 30 minutes during which the gate staff could only tell me to wait and watch for my initials on the electronic board, the staff learned that some bags on my arrival flight had been accidentally diverted to Canadian customs rather than US customs, and passengers could not proceed to connecting flights until our bags were located. The customer service staff then worked very hard on our problem. I was instructed to re-book my flight, since by now the doors were about to close - but that customer service person could not re-book me, and I had to queue up again for another agent. When I got to the desk, that agent was able to get me approved to board my flight sans bag, ran me to the front of the Immigration line, and got me to my gate in time to board. I deeply appreciate her assistance, as my family was already on the plane."
Cons: "Delayed over an hour, making it almost impossible to catch our connecting flight in Montreal. Thankfully, the flight out of Montreal was delayed and we were able to make the flight by the very last minute."
Pros: "Early and luggage delivered quickly"
Pros: "Seats and crew in Premium Enonomy were great"
Cons: "Dinner was nice, but breakfast was lackluster at best - cold slice of banana bread was all we got after 6+ hours of flying! Also, I had a 60 minute layover in Toronto which is considered "legal", but I had to dash through the airport to make the flight and my luggage did not make it at all (and was not delivered to me until 38 hours after I landed in LHR). Would recommend NOT considering an hour ample time for a layover in Toronto going US to UK."
Pros: "Plane was clean and offered a nice variety of food and snacks"
Cons: "Every flight was late boarding and arriving."
Cons: "The delay, but that was not your fault."
Cons: "It was cancelled."
Pros: "Let the announcements be delivered in both language successively."
Cons: "The crew was fine but not overly friendly or helpful. They got the job done. I know that your coach seats are fairly standard in the industry. I just find the leg room to be too tight for a long distance flight."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "Crew was friendly helpful."
Cons: "Problem w with bathroom not working preflight."
Cons: "Missed the flight"
Pros: "Safe landing. Rescheduled and was only 1.5h behind"
Cons: "Our 6:30am flight was cancelled without any notice, no phone call, no email to tell us. Took over an hour to get through on the phone to see if we could reschedule to the next available flight"
Pros: "There we delays and baggage transfer issues at Montreal for connecting flights. There were delays leaving from Rome."
Cons: "Delays and comfort"
Pros: "Smooth boarding. Polite staff."
Cons: "Check-in person did not attach priority tag to luggage (business class) until i argued with her. This is the second time Air Canada has done this. We paid a lot extra for this service and should not have to quibble with staff in order to receive it. There was no lounge in Charlottetown, but that's not the airline's fault. However, the Air Canada lounge at Pearson was shabby and poorly outfitted. Shameful."
Pros: "People were helpful & friendly"
Cons: "Timing between flights was not enough to make connection. Had to take next available flight."
Pros: "Attendants were conscientious, hospitable."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "Flight was early"
Cons: "Drink serve very slowly not that it is important"
Pros: "arrived 15 early crew was very efficient & nice"
Cons: "plane was older 767-300 older version still comfortable but lot less then the newer airbus 330 on my yvr to yul"
Cons: "One flight left 47 minutes late, but it didn't matter because we had a long layover anyway."
Cons: "Some crew members were not always kind."
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "the flight was on time, without any delay, easy boarding"
Cons: "Food was very mediocre, also the variety of movies needs to be improved asap."