Cons: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Cons: "Nada, I slept through this leg and the staff let me be."
Pros: "The food and very professional and friendly service."
Pros: "About as good as they come."
Pros: "Crew was attentive, video selection was very good"
Cons: "Seat cushion was very hard for 7 hour fight. Bring a pillow!"
Pros: "The boarding process was much easier and faster. No delayed flights."
Cons: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Pros: "Seats were comfortable and the crew was great"
Cons: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Pros: "Spacious seating available/ snack/staff"
Cons: "No entainment"
Pros: "All operations a-ok"
Pros: "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Cons: "No entertainment but short flight"
Pros: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Cons: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Pros: "the crew was great."
Cons: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Pros: "Food was tasty. Crew was very good."
Cons: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Cons: "We didn't even make this flight."
Pros: "Good seats for my wife and i: window and aisle seat"
Cons: "Only glass of water free...coffee is 3.50"
Cons: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Pros: "crew great smooth flight"
Cons: "no problem and happy crew."
Pros: "Special GF meals care on board, friendly staff, good food and drinks"
Cons: "Reviewing Business class Nothing memorable at all. An ok dinner after take off followed by a tiny salad 8h later before landing. Quite minimal for such a long flight. The entertainment system needs special mention for its awfulness. The system in Business class would be considered poor even in Econ - small screen, terrible picture quality and a painful, prehistoric interface."
Pros: "The Crew is amazing and the plane is comfortable."
Cons: "The food changed and is not really swiss anymore (we got an Oreo for dessert and Cheddar for cheese). My luggage arrived broken in Geneva, which might not be Swiss' fault, but a big problem when you have two weeks of travel ahead."
Cons: "Did not get to make this flight either. Horrible."
Pros: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Cons: "Very long time to board which resulted in flight leaving late"
Pros: "Thank you for the sandwich!"
Pros: "good entertainment system"
Cons: "not enough leg room"
Pros: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Pros: "Food was excellent and staff was friendy."
Cons: "Wifi was expensive."
Cons: "Seating and foot space was uncomfortable to me."
Pros: "Good crew and clean plane"
Pros: "It was comfortable."
Cons: "No entertainment."
Pros: "I did not take this flight. I had to change my itinerary to accommodate a change in my work commitments and tried to cancel this flight but was unable."
Cons: "I am never ordering a ticket through your services again. And I will certainly advise friends and colleagues against doing so. Your customer service is execrable. This is the second time in a year that I have had to spend hours of time in an attempt to cancel a flight and have lost the full ticket cost because of all your terms and conditions and fine (=unfindable, unreadable) print. The lack of transparency regarding baggage fees is outrageous. I have had to pay hundreds of dollars in such fees after having had no such notice - and no inkling - that that would be the case. We call this a "racket" in the United States."
Pros: "Getting off the plane after 11 hours of turturous discomfort."
Cons: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Pros: "The ground and aircraft staff are very professional, friendly and helpful."
Cons: "The aircraft was old, with subpar AC. We would either get freezing or hot and stuffy air. The seats were quite uncomfortable, worse than on recent trips with other airlines (Air Canada, United, Air France). Neither of our entertainment systems worked, despite the best efforts from the crew to reset them. Finally, the food was very disappointing for a European airline."
Pros: "Overall product fine, food excellent"
Cons: "Quality of seats. Overall every class seems to have same seats in Business one middle seat free. Does make for comfort of the actual seat. Virtually no entertainment, no head phones or such like. (3 hour flight)."
Pros: "Flight attendants were sympathetic"
Cons: "The first flight was cancelled after we sat on the plane for over an hour. We all had to wait in line at the transfer desk. Then our second flight attempt- boarding was awful, total chaos. The flight was delayed because boarding was so long. Then once we landed late, there was an issue deboarding the flight with the stairs and we were stuck for 40 mins for this process."
Cons: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Pros: "Too short to rate but good overall"
Pros: "I enjoyed the service provided once we boarded the plane."
Cons: "The plane was delayed for over 5 hours. The transfer desk crew was not the most welcoming staff. Very rude."
Pros: "Crew great"
Cons: "Impossible to work on laptop with front seat in recline"
Pros: "Nicer plane, on time"
Pros: "Decent comfort in the plane. Friendly staff."
Cons: "My flight was delayed. This was the third time in the last 4 times I traveled this route"
Pros: "This flight was absolutely amazing the staff, boarding , food entertainment and comfort were highly delightful I would book again with Swiss Airlines in a heartbeat thank you so much kayak you are amazing"
Pros: "The flight went very smoothly. This was my first international flight and it was a very successful flight. I enjoyed the meals and the flight attendants were very polite."
Cons: "I did not like that the very impolite lady sitting directly in front of me reclined her seat as far as it could recline. As my seat was unable to recline this provided little to no leg room. She refused to compromise. Luckily, I was sitting next to a couple nice gentlemen who switched seats with me."
Pros: "enough space for a bag below the seat in front and legs"
Cons: "delayed 10-20mins, baggage delivery in bcn was very slow and priority baggage tags were ignored by ground staff, took one hour from landing to getting out"
Cons: "my flight was canceled in the last minute,it transferred true turkey where i didn't want to go to for security reasons and landing time issues, i had a chance to buy that ticket for cheaper and get there on time to the turkey airway flight and not come 10 hours early and land at a time i'm expecting I expect compensation for both the price ticket difference as well as for my time wasted, or I will not consider using your airline in the future."
Pros: "Comfortable flight, quick boarding, great crew, good pilots."
Cons: "My laggadge was left behind in Zurich (with my medication). Given age of electronics how hard it to make sure that everything is loaded? Not hard at all. They located Laggage at 12:30, but took them 7 hour to ship to Barcelona, so it arrived at 7:30 pm to Barcelona airoport. And they only delivered next day. Not cool. Advice: read laggage tags to reading device during loading and compare with transit customers flight database."
Pros: "good service, good food"
Pros: "Although it was a quick flight they bought around snacks and drinks!"
Cons: "More space would be nice but I guess you can't ask for too much on flights these days."
Pros: "Cleaniness, spacious seats, entertainment screen and Off course crew was very helpful."
Pros: "Friendly crew"
Cons: "Seat wasn't reclining and was very uncomfortable"
Pros: "Crew amazing"
Cons: "Nothing. Always accommodating."
Pros: "Crew was accommodating and kept me and my family comfortable in the flight. Food was good"
Cons: "Free stuff like headphones and blanket which can be collected at the end of the flight"
Pros: "Comfortable seats"
Cons: "Limited movie selection"
Pros: "Clean, comfortable, crew very helpful, punctuality...."
Cons: "Space to carry-on"
Pros: "The crew on the actual flight was excellent."
Cons: "The staff at the Toronto airport was rude The baggage policy was unclear and they had trouble answering our questions. We could have saved a good amount of money if the baggage policy was more clear and the staff could explain it. Using the term "Economy" for all flight categories is not helpful."
Pros: "Crew is nice."
Cons: "Had to wait 15 mins because our gate was in use. Seats are old and hard."
Pros: "The international flights are great. Domestic flight was terrible."
Cons: "The extra cost for luggage is excessive. It was $70 per bag Canadian going there and coming back it jumped to €60 per bag. Buyer beware they charge extra for everything! Domestic flights are mildly better than taking the bus. No inflight entertainment...you need to download the app and content too."
Pros: "Exit row window seat with empty row beside me. Next to washroom. Got 2hours sleep. All I can ask for."
Cons: "Business class upgrade for free."
Pros: "L’équipage très serviable à l’ecoute et souriant"
Cons: "Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils"
Pros: "Seats were comfortable, even for economy"
Cons: "It was cold the whole flight"
Pros: "Crew very good, food was good, middle seat of 3 could have been a little more comfortable."
Cons: "flight was delayed in both directions; very few announcements; the crew were ok, but there was not much service in the hour we waited foe the plane to take off and during the flight"
Pros: "Food and drinks"
Cons: "There were no personal TVs and the small TV in the overhead was hard to see and only played 1 movie. The seats were really small and space was tight."
Pros: "Flying to Europe departure timing and the crew service were great. The regular food was better than all the bigger airlines I have flown recently. I look forward to the trying the gourmet offerings in the future."
Cons: "You have to pay extra for seats assigned when you buy your ticket or select them 24hrs before departure. Airlines still have not learned how to deal with babies on parents laps. The little children on parents laps on full flights are as uncomfortable as the neighboring passengers. Bathrooms need mid flight service. Passengers were not considerate."
Pros: "Staff - Friendly, polite, professional"
Cons: "Couldn't see TV screen Seat wouldn't recline Cramped and uncomfortable for such a long flight. When I arrived in Vancouver and picked up my luggage, the wheel and part of the suitcase were gone (broken off) . How do I make a claim for this? Thank you"
Cons: "my suitcase are mising"
Pros: "I liked having enough leg room. I liked the movie choices. The crew were always ready to get me what I needed. They were efficient"
Cons: "I didn’t like the tv show choices shown. The descent was very uncomfortable. The flight felt very long and more food options would have been nice. The plane had wifi that we couldn’t use which was frustrating. The cabin got a little cold at times"
Pros: "Flying with Air Transat is pretty painless and stress-free. Check-in is quick and the service onboard is quite good."
Cons: "I wish ther were more meal options."
Cons: "The flight was delayed from 10:30pm until 2:30am. Horrible experience. No personal entertainment, food was disgusting!"
Cons: "3 hours late due to technical issue on the plane. Stuck in the airport for 3 hours. Crew was very apologetic. Wish more could have been done for us waiting in the dark."
Cons: "Uncomfortable seat"
Pros: "Crew was friendly. Boarding was fairly quick."
Cons: "Flight was delayed for a bunch of reasons. No video screens on the flight. No info booklets in the back of the seats. No complimentary snacks."
Pros: "Staff was super nice"
Cons: "Too small"
Pros: "Comfy seats"
Cons: "See above"
Pros: "Airline staff were very friendly and accommodating."
Cons: "Seats were not comfortable for a transatlantic trip- difficult to sleep."
Pros: "The crew was nice and seats roomy. The value for the flight was great."
Cons: "The only thing that I did not enjoy was how extremely hot the flight was. I was in light weight clothes and I was still sweating while on the plane :("
Pros: "Very friendly crew!"
Cons: "They ran out of food on both trips"
Pros: "In flight entertainment. Helpful flight attendants and comfortable enough seats for the price."
Cons: "Not the airlines fault but the woman in front of me reclined her seat 100% and was in my lap the entire flight: made for leg cramping and discomfort for the 8+ hours in the air. The sand which I received also had soggy bread after warming.. I got the vegetarian and was a bit disappointing."
Pros: "The price of the flight"
Cons: "2 hours and 45 minutes to board a plane that was supposedly not cool enough to board. Then once we were on our way for an almost 11 hour flight, no coffee was available due to "contaminated water". Landing in Toronto after 10 hours and 45 minutes, we had to sit on the plane for another hour because there was no available gates. We were bussed off from a nearby field."
Pros: "For a traveller since I was a kid, this is one of my worst experiences"
Cons: "The line for the registration was sooo long! The staff never smiles, if you ask a question they loook at you as you were crazy, they are just hurrying up so they can go sit and chat together The bathroom were disgusting, my bladder almost popped The place is app small, i only weight 105lbs and I was in discomfort The tv, reminds me of the 1990's when you have one big tv for everybody or TV's in the middle of the row"
Pros: "Good efficient crew!"
Cons: "Small seats"
Pros: "Quick baggage drop at counter , very nice crew ..."
Cons: "Seat configuration 3 3 3, no power outlets for charging your devices..."
Cons: "Wish we knew to download the app before the flight to benefit from streaming movies"
Pros: "The crew was very efficient,the food was very good, crew walked and gave water after meals and throughout the flight thereafter. Cleaning was efficient too."
Cons: "Smelly washroom and a very dirty toilet bowel in the beginning of the flight. It was cleaned and looked better but still had a smell of urine. Boarding was very disorganized. People rushed in to board causing lines to board."
Pros: "Great crew, very attentive. Food much better than expected on any airline these days."
Cons: "Boarding in Venice was a disaster. NO FAULT of Air Transat's! This was complete incompetence in Venice with shuttle busses. The on board entertainment on this particular type of Airbus is antiquated. Also NONE of tour Android devices could make the downloadable entertainment app work. It always crashed on starting a movie or show."
Pros: "People great"
Cons: "Check-in problems with online system"
Pros: "Good flight in general!"
Cons: "AirTransat B737's require you to download their App B to enjoy entertainment before the flight. This is what they tell you. What they do NOT tell you is that you need to download the things you want to see during the flight BEFORE the flight as well..."
Pros: "Cramped seating. Cost for every thing except coffee, water, and soft drinks."
Cons: "Possibly the tightest pitch of any airline seats that I've ever flown on. I'm short but I felt cramped, so I'm sure the 182 meter man next to me was really suffering."
Cons: "After the family and priority boarding, there was absolutely no organization of which rows would be lining up to board the shuttle to the tarmack. My ticket and my boyfriend's ticket also both read as "Unable to board" and with a few clicks on the computer off to the side, we were fine but got no explanation as to why that occured."
Pros: "Non-stop Lots of movie choices Two meals/snacks were free On time departure"
Cons: "Unable to confirm return flight online from Paris Seating is just soooooo cramped and uncomfortable"
Pros: "Great service. Departure on time. Decent food. Ambient lighting to allow for sleeping or focused reading."
Cons: "Seats could be a bit more comfortable."
Pros: "The crew was very friendly"
Pros: "Really like the new meals of Bistro. Hated the chicken and rice!"
Cons: "Bit late leaving but not a real issue. Trying to get through masses when you have Club/Priority Plus is horrific. People need to be told clearly to sit until their turn. Really do not like not having my own TV. No choice and if don't have a tablet or otherwise then can't see what you want!"
Pros: "on time!"
Cons: "they should offer more food on the flight"
Cons: "Food choices and quality need a lot of improvement."
Cons: "Food was horrible."
Bare minimum flight, no snacks, one trip through the cabin with the drink cart, pretty stingy with the drinks. Leg room was adequate. Plane was packed!
Terribly inconvenient to not have WiFi for the entire 8hr flight. Sitting in business class, we were surprised the bread was served cold, not room temp, cold. They used to be served so that they seemed freshly baked. Same can be said for the squashes croissant at breakfast. Both were squashed flat. There was no champagne on the flight. And, bring back beverage service prior to take off!!!! Our departure was delayed for over 30 minutes so no beverages really stood out as something missing. Crew, seats, entertainment choices, all excellent!
Pros: "The crew inside the plane was friendly pretty much the only thing good about the travelling"
Cons: "The seats were not confortable and old and no entertainment at all ! The food was horrible and the customer service from air Canada at Montreal airport was rude and unprofessional 3 hours delay without even an apology or an explanation! I went to see a person from a air canada at a desk at the boarding gates and he wouldn't even have the courtesy to give me 1 minute of his time to explain why the plane is late his awnser was wait for the announcement and you will see his attitude was very apathetic. Overall I was very disappointed"
Cons: "No AC for the first 30 minutes after boarding so it was wacky hot and stuffy."
Pros: "Not much ch, safe arrival in BCN, the captains communication."
Cons: "The crew felt like they were wanting to yell at people and they took power pride actions to do so. If I did not know better, I thought there was a moment when the meal service was actually being tossed...but that would require effort and exertion. Asking for ice is a no no, please do not do so."
Pros: "It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack.."
Cons: "Should have been informed somewhere about the changes in purchasing a meal."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Cons: "left with 2 hours delay because the fuel was not ready. Then we had an unexpected landing in Vancouver to change flight crew. That meant an additional 2 hours of delay. Finally we accumulated 2 more hours of delay. The final total was 6 hours of delay for no clear reason."
Cons: "My flight from NYC to Montreal was significantly delayed because the plane was late getting to NYC. This caused several passengers to miss our connecting flight to Quebec City. Air Canada put us on another flight that didn't depart until over 24 hours later! Despite our efforts, we were not offered any help in getting on an earlier flight, and the airline was unwilling to give us hotel vouchers or rental car vouchers. We paid for a rental car and drove ourselves from Montreal to Quebec City. Both of our returning flights were delayed as well. I understand things happen when traveling, but I expect some type of help/ reimbursement/ or sympathy (at a minimum) from the airline! This was my first and will be my only time flying Air Canada."
Pros: "almost nothing"
Cons: "except the snow in Canada"
Pros: "The crew were really great and very pleasant and helpful"
Cons: "The plane on departure was extremely cold for almost the entire flight. The in-flight entertainment system didn't work on any of my electronic devices (3 cell phones and a tablet we're all attempted but none worked)"
Pros: "Boarding was efficient"
Cons: "Flight was cold, movie and tv choices were poor."
Cons: "Air Canada offers this flight DAILY. Yet somehow the boarding was the most excruciating tedious I’ve had to endure. Passengers who needed assistance boarding seemed to have to deal with haphazard organisation, and the fact that they seemed surprised so many people brought carry-on luggage that the bins filled up is laughable. Changed my return flight to Alaska Air."
Pros: "One of the most spacious flight experiences I've ever had, enough room to stretch out for my 6 foot self. My checked luggage arrived safe and sound when I landed in Vancouver."
Cons: "On my 5 hour flight from Toronto the air Canada rouge website wouldn't work on my laptop despite troubleshooting many times. I was connected to the wifi... but didn't gain access to the website. I would've liked to eat on the plane but having to pay $7+ for a sandwich alone isn't something I'm interested in. It would be nice to at least get a free snack while flying across Canada. Oh well, I guess I'll starve."
Pros: "We flew to Toronto on the rebooked flight and we were treated very badly by the gate agent who simply told us: Go see customer service, you are not on this flight' without even an attempt to explain why we could not get on to the flight to London. I think they do not respect their customers. Very disappointed with Air Canada' service."
Cons: "Nothing about our trip to London on Air Canada was positive. We had requested vegetarian meals for all our flights. They did not provide us any food on the flight because they did not have our names on the list for Vegetarian meals on the rebooked flight. Our experience with Air Canada was everything that is the worst in airline travel and customer service."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "The crew was friendly and the plane was new."
Cons: "There were no media screens or TVs. This was an Air Canada 'Rouge' flight, which is apparently a more budget version of Air Canada, but I don't think that was apparent when we bought the tickets."
Pros: "Flights were on time"
Cons: "Forcing us to check carry on bags, and not very courteous about it."
Cons: "No in flight entertainment"
Pros: "More comfortable but because we payed $200 to fly emergency exit"
Cons: "That we had to pay $200 for emergency exit"
Pros: "The crew, that it all"
Cons: "The plane was clearly an older plane, there was NO on board entertainment for a 12 hr flight. The food was not good and there was no free wine - which is not normal for international"
Pros: "Good service"
Cons: "Nothing much for breakfast"
Cons: "Seats are awful no leg room. Old plane and food sucked. Horrible rude service. Will never use again."
Cons: "The plane was so uncomfortable. I could not fall asleep and there were lots of people laying down covering their entire body across the 3 seat middle section. I asked for complimentary wine and was refused my request. I do not like air canada rouge. Awful airline!"
Cons: "It was cancelled."
Pros: "The staff were friendly"
Cons: "The flight ran late and we were not kept up to date on what was going on....... In addition I prepaid for my meal and when the trolly service got to me in row 33 they told me the food was finished but I could get some snacks. They then brought me a variety of snacks. It was my understanding that a meal would have been available to customers in flight once it has been prepaid.. This was very poor customer service"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "Not much"
Cons: "No leg room, was actually painfull"
Cons: "They over sold the flight. Customer service was awful and the gate attendant was untrained. We were unable to board the plane."
Cons: "No monitor available to follow route .Too long trip w/o any entertainment."
Pros: "The seats were comfortable enough. This was also the cheapest of the overseas flights."
Cons: "You pay for wine! This is the only international flight I've ever had where I had to pay for my wine. They served dinner really late so I stayed up until almost 11 EST to eat and to drink wine before going to sleep. They were understaffed so they always seemed overwhelmed and stressed. No movies or screens."
Pros: "Nice airplane and very friendly staff once finally on board."
Cons: "Please read previous comments (copied and pasted below) I should never have been sold the flight. The connecting time was too short - even under normal circumstances without delay I was told that I had a solid chance of missing the flight. Furthermore, once I finally made it into Montreal for my connecting flight, no one did anything to expedite my experience. They tried to get me to my final destination 24 hours after I was supposed to be there - they had a packet of accommodations for hotel and flight already prepped (mind you, I had only missing my flight by 10 minutes so clearly my seat was sold to someone else), and they didn't want to accommodate me in any other way. Explaining that I was meeting a friend who had taken another flight, I was told that the problem was not his and there was nothing I could do. Even though I found flights on Kayak and on Air Canada site for an alternate flight getting me out to Europe a few hours later, I was told "no can do." I asked him to speak to a manager and suddenly he was on the phone and (successfully) accomodating me. BUT. The flight was a connecting flight (connection in Rome to final destination Barcelona) - and he hadn't booked me the Rome to Barcelona portion. i was told - "go see the stand in Rome and they will have your ticket ready to go." They didn't have anything on their record but did tell me that this flight should not have been booked for me without having a ticket for my final destination. This was a hellish experience and I will be writing reviews and contacting Air Canada further to discuss this whole process."
Pros: "Take off and landing"
Cons: "Non reclining seats for such a long flight. Very little leg room and indifference of flight crew."
Cons: "Crazy boarding process. Had flight attendants jacket left hanging on my seat that they didn't come get until we began to taxi. No entertainment systems for a 7 hour transatlantic flight."
Pros: "I was grateful to make it onto flight but no thanks to crew from first flight who should have radioed ahead that we were on our way and late due to air canada flight I was also glad that bags got onto flight"
Cons: "The food was awful! Dinner was barely ok and don't over advertise your "light breakfast." A cold piece of banna bread slapped down on my tray barely can be called a snack! The seats on the seemingly very old 767 were painfully uncomfortable. The 320 had better seating. And what entertainment?????"
Pros: "Pros: The onboard crew was nice. The entertainment was good (nice selection of television and movies) There is an entertainment touch screen for each individual."
Cons: "Cons: They moved the gate THREE times! We had to walk all over the airport because they were so unorganized. The seats were VERY uncomfortable. It was difficult to sit for even a few hours. There are no snacks unless you pay. The entertainment touch screen is of poor quality."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "The price could not be beat and the leg room was decent."
Cons: "Food was pretty sad and we could not hook up out iPad to the entertainment options because we didn't download an app beforehand."
Pros: "We would have needed to download an app on our personal digital device and view entertainment that way. No screens in the plane."
Cons: "Poorest over seas flight ever been on. No tv's not even pretzels. Leg room is the worst I have ever had. Last time I flew over seas it was fabulous. Hours on a flight packed like sardines and no entertainment to speak of. No movie, no tv and no leg room. My husbands knees touched the back of seat in front. Breakfast was a slice of banana bread. Will never fly Air Canada again"
Pros: "Absolutely nothing!!!!"
Cons: "You need to tell people what to expect on Air Canada Rogue - NEVER AGAIN!!"
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "There is not one thing that was good about this flight. Bad plane, bad service, bad food. That sums it up. Will talk to as many travelers as I can to tell them to avoid this nightmare."
Cons: "No entertainment on board. No complimentary drinks. A piece of cold banana bread literally thrown on the tray for breakfast. Called the airline when reservation was made and told it would have entertainment and complimentary drinks. The switch to Rouge was a bait and switch. Rouge is from the 1970s. Long flights to sit and stare at the back of seat. Crowded seat at that. NEVER WILL FLY AIR CANADA AGAIN"
Cons: "I would like a flight map to follow the flight and have more information"
Pros: "The agent was able to seat is together from the pronating point through to our destination."
Cons: "Everything was explained"