Pros: "Good crew."
Cons: "Food."
Cons: "Aka was happy with westjet"
Pros: "Crew was good"
Cons: "Montreal airport was awful"
Pros: "yes every thing was good.."
Pros: "No one disturbed me while sleeping and crew was helpful when I woke as bad needed refreshments."
Cons: "More leg room"
Pros: "Crew was great."
Cons: "Communication as to why we were promoted to premier seats and service."
Pros: "Fast efficient process through security. Well labeled and helpful airport staff. Plane wasn’t very full. Had a row to myself which was great. Entertainment available on smartphone, iPad or lap top."
Cons: "Really fast connection. 20 minutes from landing from LAX to clear customs and find connection before boarding call. Not much menu options for purchase and too quick a connection to buy anything. Luckily I travel with snacks."
Pros: "Crew was very helpful"
Cons: "Gluten free snack that is free"
Pros: "Efficient and fast boarding and getting things ready"
Cons: "Seating is horrible. Not just the space but the cushion-or lack of"
Pros: "Crew is always polite and friendly"
Cons: "My tv was not working, landing was not smooth staff was rude specially Edward"
Pros: "Easy boarding and checkin"
Cons: "Westjet seating is tight"
Pros: "New plane more leg room Direct flight Orlando Winnipeg"
Cons: "Every time I fly WestJet they seem to need to reset the wifi entertainment wasting 15 minutes of movie watching"
Cons: "Because of the discounted fare I was placed in rear seating at the very back of the plane and to change seats was to cost me $14"
Pros: "Smooth trip."
Cons: "No one would get a wheelchair to get to cart that was on different floor. Driver didn't volunteer to carry bags to cart."
Cons: "Later flight from Toronto delayed multiple times, finally to 2:40 am and then canceled at midnight. Way too late to find an affordable hotel, had to stay at expensive airport hotel instead."
Pros: "I loved how spacious the plane was. The seat was comfortable with lots of legroom."
Pros: "It was smooth and uneventful."
Cons: "It was all fine."
Cons: "Flight was delayed due to a tire change. That’s no big deal, but the crew did not accurately keep us updated on the actual loading time in order for me to arrange my pickup upon arrival in Winnipeg."
Pros: "great on board crew, very friendly and getting the impression the company execs under value them. PAY YOUR STAFF BETTER WESTJET."
Cons: "older equipment often means what you’re accustomed to is missing. specifically, not being able to plug in and charge proved problematic on this flight. in-flight entertainment was the old back-of-seat and did not work until the final minutes of the flight."
Pros: "The check in staff are very helpful and kind especially Rachel! The service was excellent very happy and helpful staff during our flight. The pilots made such a smooth landing and we are so thankful to be home safely!"
Cons: "Still cramped in the seats!"
Pros: "Westjet crew is fantastic!"
Cons: "Wish it could have been a longer flight to enjoy the WestJet crew’s hospitality longer"
Pros: "Too much fog so plane could not land. Had to rebook out of Toronto for the late afternoon. Crew was very accommodating with my reschedule."
Cons: "Nothing to like. Never got on the plane. Not Westjet’s fault. They can’t control tye weather."
Pros: "There is no entertainment so why ask.this question repeatedly and I understand on longer flights that is valid but on these flights it is not applicable"
Pros: "Liked the convenience of flying so close from home the crew was amazing dealing with a difficult lady. And the girl I sat beside is now my friend. Woohoo"
Pros: "Absolutely nothing about this extremely delayed flight"
Cons: "I was stuck at Pearson International for 5 hours before I was able to get on a different, direct West Jet flight which also ended up being severely delayed."
Cons: "Of the four flights I took with WestJet this holiday, 3 were delayed. The flights were frigid. On this flight the agent at the gate was very rude when I asked about checking my bag, lecturing me about the size of the bag and insisting she would have to charge me if it was a full flight, which she said it wasn’t. It ended up fitting just fine in the overhead. Totally soured my experience. I will not use this airline again."
Cons: "WestJet needs more checkin machines and shorter security lines. I arrived at the airport with a boarding pass and it took over an hour to get to the gate"
Cons: "Seats were so crammed together. When the person in front mived their headrest back my knees were crushed and I xould not sit comfortably. I am 5'10. Not super tall. Nees more leg room."
Cons: "Cabin was too cold"
Pros: "Crew"
Cons: "Delay"
Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."
Cons: "the seats are a bit confining."
Pros: "Pleasant staff and adequate leg room."
Pros: "I really appreciated the leg room that we had on all our flights. The seating was most comfortable. Staff most friendly."
Cons: "If it was noted that there would be luggage fees when I was booking I didn't see it."
Pros: "Staff was friendly and helpful. There was no delay in any areas."
Pros: "The flight over all was good. Service, and delivery of the expectations were good. Even though the items listed in the dislike are 3 in number, and added to an uncomfortable experience, some of them are identifiable as beyond control, yet others are within the control of system set up or process."
Cons: "small items that I didn't like were : 1) Temperature, and 2) wifi 3) waiting for electrical. 1) Temperature: When boarding the plane the Temperature of the cabin was extremely warm. The pilot advised of the condition, this was not something that could have been fixed and I think they handled it well. I just didn't like the 90+ temperature 2) Wifi: was intermittent, I ensured the Westjet app was the only one running, but the movie I was watching was pausing every 15 minutes to buffer. So it was a constant reminder of dial up.... 3) waiting for electrical: Upon landing and taxi-ing to the ramp, the pilot was advised that there was no electrical to support the plane after he turned off the engines. So good that he waited, thank you pilot, and not so good as it was another unpleasant item on the plane ride."
Pros: "Crew were all very welcoming and polite"
Cons: "Food and entertainment were pretty pricey."
Pros: "Crew"
Cons: "Delays"
Pros: "Entertainment"
Cons: "Late leaving, hot in plane, sat on tarmac for 40 mins"
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "Enjoyed the flight on WestJet."
Cons: "I did not like Kayak, and will not use them again."
Pros: "Friendly, helpful staff"
Cons: "Typical stuff, Cramped space, crappy food"
Pros: "Crews"
Cons: "Should be more hearty food and more entertainment like tv, movies and radio"
Pros: "Quickest flight ever."
Pros: "Crew fun"
Cons: "Cramped foot room"
Pros: "Boarded easily, took off and landed early. What's not to like?"
Cons: "Was offered beverage once, water once. Flight was 4.25 hours long. Would have liked first service to offer snacks besides cookie-- usually ask if you want food for purchase."
Flew from Kitchener to Wpg. Everything from booking to boarding to departure went smoothly. We even arrived early!
First off, It’s a budget airline so adjust your expectations. They boarded efficiently and pushed off the gate on time. Arrivals to the destination was slightly delayed due to headwinds but nothing major. Service by flight cabin crew was good. Cabin is a bit aged but maintained. Seats are comfortable enough all things considered. I would fly with flair again.
This is my second Flair flight. On time departure and early arrival on both trips. Boarding moved quickly compared to my experience on other airlines. I like the reminders throughout eg. Gate email, checkin reminders etc. Clear announcements. I am pleasantly surprised. Keep it up. Excellent pricing, e Even last day or two. Unlike excessive high prices closer to trips. Long walk to terminal, though lots of moving stairs and escalators/elevators. Nothing to add that would not cost more.
Service was terrible and the flight was 4 hours delayed with out any compensation
No cofee or minimum refreshments
Flight was Scheduled for 4:25PM ET but didn't leave until 8PM ET. Terrible!
I wish this and other airlines would board you by row, starting at the back. This was just the free for all approach. Cabin crew were really really nice and also efficient. Captain kept us updated as needed.
Very spacious. There was no food or entertainment. You could offer at least a soft drink to passengers. It's a long flight.
Checking on line didn’t work
The flight and attendants were very good however if I may suggest that the lead attendant who speaks on the intercom, speaks a bit slower She was talking so fast you could hardly understand what she was saying
System had messed up and people who had purchased specific seats had been placed randomly around the plane. ie. I didnt get the seat I payed for
Flight was on time. Staff were good. The seats did not recline so was very tight. Had to pay for water!
You could not cancel flights, that would be fantastic
I didn’t like that our flight was changed by a full day which left us scrambling for a motel room for 6 people at our own expense when I asked Flair they said because we gave you 24 hours notice we would not be reimbursed
Flight was on time. Landed at Pearson a few minutes early but still waiting for our bags over an hour and a half since landing!!! Horrible baggage handling at Pearson!!
I was not impressed with receiving messages concerning the original time of departure was sent to me as well as the current updated messages for the corrected time of departure. I needed to call and speak with a person to ensure my daughter and I were on the correct flight. It was confirmed however, the correct time of departure was then changed from 4:45 pm to 6:05 pm. Once at the airport, it was then changed to depart at 6:30 pm. This was a 4.5 hr. flight so we arrived at Ottawa International Airport at 1:30 am on June 12th rater than shortly after midnight. There were no refreshments served, with the exception of water. This was not acceptable for this flight. Thankfully my daughter and I were able to have something to eat shortly prior to boarding.
The flight was alright however, the seats did not recline making this 5 hour flight uncomfortable for me. The flight attendants were very nice. The flight itself was very smooth with only a few ripples. It was delayed in leaving but not by much.
Poor customer service. Do not print my ticket on the check in (airport).
Unprofessional in every manner
They make you pay for everything:- hand carriage, seat, check-in and don't even offer you a cup of water! It turnout much more expensive than AC !
I didn’t like It at all cause of delays and cancellations last minutes? No entertainment not even charging points in plane ..and I noticed when one flight landed from flair’s air plane the reuse that plane which is fine but no safety protection no sanitary nothing .
Brand spanking new planes and amazing crews.
Pros: "cabin crew was friendly enough"
Cons: "The flight was delayed over an hour on the tarmac because an engine wouldn't start!"
Pros: "Great crew, fast boarding, nearly empty plane so I had the whole three seat row to myself."
Cons: "The hydraulic pump for the inboard flaps sounded like it was on it's last legs and howled whenever adjustments were made. The cabin pressurization system whistled so loud that I had to put ear buds in to protect my hearing (just on takeoff/landing). Proper maintenance is important!"
Pros: "Comfortable seat with plenty of hip & leg room."
Cons: "Charged $35. for luggage because I didn't know I could go online with the Flair Air website & pay prior to check in. They were friendly and advised me to do this in the future."
Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."
Pros: "The plane didn't crash like website and they did not charge $10 for printing off my boarding pass, as no one could with website down. Also, some budget airlines now only allow 40lbs in checked baggage, Looks like they allow 50lbs."
Cons: "Similar problem on the way home, could not book luggage online but could check in. Shop closes at 5 CST so could not call. Even though we told at checkout that it was because of the Christmas volume online, still had to pay Airport (extra) price to check-in baggage. They said I could perhaps get the penalty fee returned if I called in. Told her it's not worth 2 hours on a paid long distance call to get $20 back."
Pros: "Crew were great."
Cons: "I was told by transat to down load an App. to watch entertainment only to be told by Flair Air that they did not provide the service and that I was given the wrong information. So no TV for 5 hrs."
Cons: "New leaf discontinued their Sunday Halifax to Hamilton flight which was to be my return flight home. They did offer me a full refund if I needed to cancel or to rebook on a different flight but I couldn't make the new dates work so I took the full refund. I booked the flights in December for a flight in Feb and they cancelled half way through January so there wasn't a lot of notice given"
Pros: "Everything about Newleaf was awesome."
