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Pros: getting off flight they didn't tell me at gate checkin that I needed a specific tag to receive my double stroller at the gate upon arrival to yyz. so I arrived with my twins and all our stuff to have to carry one of them and deal with all kinds of trouble until we wereat luggage pickup. HORRIBLE

Cons: when gate checking strollers be more clear - I was travelling alone with twin 4 year olds ... to have to carry all the carry on luggage and deal with kids who are tired having the stroller after the flight at the gate would have been extra helpful which w=is what I had intended

Pros: Crew amazing. Passengers great

Cons: Seats are way too small. Aisles way too tight. Recent acquisition by air Canada must improve passenger comfort.

Pros: L’équipage très serviable à l’ecoute et souriant

Cons: Pas d’ecran dans les appuie tête devant pour l’entertainment. Le siege n’a aucun ajustement pour la tête Et aucune prise usb pour charger nos appareils

Pros: Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended.

Cons: If the flight actually left! It was canceled for a reason that was not given. I was rebooked the next day on another airline. Lost a whole day.

Cons: Even the layover was good. Seeing the northern lights from.the plane was spectacular

Pros: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.

Cons: Nothing,

Pros: The crew was very nice.

Cons: I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink.

Cons: Delay due to strike

Cons: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: Very professional, engaged and polite

Cons: Water

Pros: Seating and leg room much better than Ryan Air!

Cons: Seat could have been a little more comfortable, but overall it was fine.

Cons: Food quality not good. Seat 16C, entertainment not good.

Pros: Karl was amazing! So helpful and sweet!

Cons: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.

Pros: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.

Pros: Seat was comfortable, good movies, etc

Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.

Pros: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.

Cons: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.

Cons: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check

Cons: New variety of food

Pros: Entertainment system

Cons: Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers.

Pros: Entertainment

Cons: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Pros: Movie selection are great

Cons: The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie

Pros: Delayed boarding but made up for lost time in the air

Cons: Delayed boarding

Pros: the plane didn't crash.

Cons: honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time.

Cons: A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !

Pros: Seat was very comfortable, plenty of leg room.

Cons: Food trays left for 45 mins. This was premium economy Check in took forever even though I checked in 3 hours before departure. Didn't seem to be any staff near self serve check in screens to advise passengers.

Pros: Plane was new and good

Cons: Flight was 4 hours delayed

Cons: No luggage and you had 4 hours! And 20 min late. Not good

Cons: 4 hour delay.

Cons: Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out.

Cons: Have kinder staff. Be more customer oriented. Be more like Westjet.

Pros: Crew was extremely nice and comfortable flight

Cons: All was good

Cons: A better breakfast...

Pros: Comfortable

Pros: At least the crew was friendly

Cons: The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big.

Pros: The movies in the flight

Cons: The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD

Cons: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Pros: Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...

Cons: ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.

Cons: I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.

Pros: Everything is well organized, crew members were great.

Cons: Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time. Shelves for baggage are small - it is not enough room for all passenger bags. Entertainment can be better. Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.

Pros: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.

Cons: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!

Pros: Was on time.

Cons: Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.

Cons: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.

Pros: Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels.

Cons: The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time.

Pros: Quick boarding. Clean plane.

Cons: Disgusted that baggage wasn't included in the ticket price. I've taken the route 6 times, and this is the first time baggage wasn't included in my ticket. Seats were very small and cramped, with very little room. Not enough space in the overhead lockers for baggage which made cramped seats even more cramped. The TV didn't work either so was a long flight with little entertainment.

Pros: We were upgraded to premium economy for free at check-in. The crew was very kind

Cons: We did not enjoy the entertaining system as the headphones were not complementary. The food was quite okay but quantity was sparce and no cheese provided. Also service was slow. Drinks were served 10 minutes after meal ☹️

Pros: The crew and counter check in were provided excellent customer service. Very impressed.

Cons: My son and I are both 6’5” and the seat are too close together for leg comfort. Flying used to be about COMFORT for passengers. I paid for our seating thinking we would get extra legroom with emergency seating, I was disappointed.

Pros: Exit row window seat with empty row beside me. Next to washroom. Got 2hours sleep. All I can ask for.

Cons: Business class upgrade for free.

Cons: Very late

Pros: Crew have specific instructions and we're lovely

Cons: Recommending people don't push the seat back as the coach class is very tight

Cons: Not much legroom

Pros: I liked Air Lingis. The crew and entertainment set up.

Cons: I had to RUN to get to this gate. And the number changed. I was the 2nd to last person on. International flights should have a small area to stretch and loosen up. Being large and stuffed into a small seat for so long is not good.

Pros: Crew was great !!!

Cons: Seating in upper class is uncomfortable and bedding is not fresh.

Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.

Pros: Seat was comfortable, good movies, etc

Cons: There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline.

Pros: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.

Cons: Nothing,

Pros: The overall experience was okay, no food service and seats were not super comfy.

Cons: More leg space for a long flight and free snacks.

Pros: Seats not that good need softer seates for long haul flights

Cons: Dissapointed that my flight info screen does not rotate and update the screenshots like they used

Pros: Arrived safely

Cons: Warm bus at the Reykjavik airport

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: The crew were great ( very helpful). Comfort ?

Cons: Plane late due to electrical failure. Manchester airport, stuck on bus because driver couldn't open the door.

Cons: Food quality not good. Seat 16C, entertainment not good.

Pros: I liked Air Lingis. The crew and entertainment set up.

Cons: I had to RUN to get to this gate. And the number changed. I was the 2nd to last person on. International flights should have a small area to stretch and loosen up. Being large and stuffed into a small seat for so long is not good.

Cons: Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered.

Cons: To have known that you had to do security twice without leaving the boarding area.

Pros: Leg room was good

Cons: Food was lacking or you had to pay for it, not great on a long haul. Terrible films And tiny chairs

Pros: getting off flight they didn't tell me at gate checkin that I needed a specific tag to receive my double stroller at the gate upon arrival to yyz. so I arrived with my twins and all our stuff to have to carry one of them and deal with all kinds of trouble until we wereat luggage pickup. HORRIBLE

Cons: when gate checking strollers be more clear - I was travelling alone with twin 4 year olds ... to have to carry all the carry on luggage and deal with kids who are tired having the stroller after the flight at the gate would have been extra helpful which w=is what I had intended

Pros: The international flights are great. Domestic flight was terrible.

Cons: The extra cost for luggage is excessive. It was $70 per bag Canadian going there and coming back it jumped to €60 per bag. Buyer beware they charge extra for everything! Domestic flights are mildly better than taking the bus. No inflight entertainment...you need to download the app and content too.

Pros: The crew was terrific.

Cons: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing

Cons: Delay in take off 45 min!!!!

Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.