Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Intl to Hainan
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Scores according to KAYAK customer reviews
Cons: "Flown business class 4 times with China southern. But their beds never lay completely flat. Always have a hump in the middle so I raise the back a bit to compensate"
Pros: "I arrived at my destination."
Cons: "The food was not very good. Amenities such as toothbrush or mouthwash should be available on long haul flights."
Pros: "Easy boarding. Pleasant crew. Airport staff helpful and assigned preferred seat type."
Cons: "Unable to checking online. Airline telephone customer service could not resolve. Had to checking at airport."
Cons: "One of the flight attendants seemed a bit snappy when talking to passengers who had questions."
Pros: "Easy boarding and flight was 3 and 3 across. Short flight but nice surprise that they still served a full meal and came by twice serving drinks. Would fly again."
Cons: "They keep the air temp. somewhat warmer than we are used to in the US in the cabin but we just kept our vents above our head open with a breeze on us so it was ok."
Cons: "Every thing perfect, I’m so happy with the service."
Pros: "All are fine"
Cons: "Choice of food should be offered"
Cons: "Flight delayed, Missed connecting flight Not good response from ground crew members"
Pros: "Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment."
Cons: "No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar."
Pros: "The boarding was easy"
Cons: "My luggage was lost even when there was 4 hour layover. I have no clothes to wear."
Pros: "Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience."
Cons: "Focus on customer service. More training with staff since they are dealing with different nationalities."
Pros: "Very attentive to needs of Passengers"
Cons: "Food is just satisfactory"
Pros: "Friendly cabin crew"
Cons: "Over 2 hours late on departure"
Pros: "They assigned me the last seat abutting the bathroom in the back of the plane. It was the smallest seat with zero leg room. The seat itself had zero cushion. And because the back of the seat is against the wall of the bathroom it could not be leaned back either. The entertainment screen is so close to my face I could not look at it directly. I was probably the only Black guy in there. I wonder how they found me that seat. It was a Nonstop flight, I will fly China Southern every chance I get because I just want to get from point A to point B. But, I'll be asking more questions about my seat assignment before accepting it."
Pros: "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
Cons: "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."
Pros: "I like food"
Pros: "Food was good. Crew were nice, and there were nice selection of movies."
Cons: "Everything was good"
Pros: "FOOD ON FLIGHT IS GOOD."
Cons: "DELAYED FLIGHT, IDENTIFIED REASON - BAD WEATHER - A LIE. THERE'S NO BAD WEATHER. MISSED CONNECTING FLIGHT BY 2 HRS. REBOOKED 24 HRS LATER. CUSTOMER SERVICE BELOW AVERAGE. EXAMPLE REBOOKING STAFFS CONFUSED AND NOT CUSTOMER ORIENTED. WAITED FOR HOURS (4 HRS), DRINKING WATER NOT AVAILABLE. LEFT ON OUR OWN GOING THRU IMMIGRATION AREA, AND FINDING ACCOMMODATION COUNTER FOR HOTEL. HOTEL, WORST HOLIDAY INN I'VE EVER BEEN, MOSQUITOS ALL AROUND, FREE 2 ROOMS (#541 & 543) PROVIDED - RM 541 NEVER OPENS DESPITE RESET 2X. VERY VERY POOR WIFI ACCESS - UNABLE TO COMMUNICATE THE OUTSIDE WORLD TO ADVISE DELAY ARRIVAL. SO FRUSTRATING. THANK YOU FOR READING."
Pros: "Flight was on time, boarding was smooth, new equipment, crew very efficient, polite and helpful."
Cons: "The food was mediocre at best."
Pros: "The food and service was fantastic"
Cons: "Online check in process needs to be clearer"
Pros: "Fast plane"
Pros: "Clean aircraft. I ordered LFML and will again. Well done. Inflight staff was efficient but not friendly."
Cons: "The 737-800 seats are a bit tight in economy."
Cons: "My luggage went missing. It’s very disappointing. I was ensured that my luggage would not be affected by the delay of the previous flight. This ruined my first day in Bangkok."
Cons: "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."
Pros: "The arrival was on time. The aeroplane landed very smooth. Luggages arrive the terminal in very short time. Overall this was a comfortable trip."
Cons: "There was no entertainment on the plane. May be this was a short distance trip. On arrival, we needed to take connection bus from the aeroplane to the terminal and wasted us some time."
Pros: "The space"
Cons: "The time in the plane because of delays for take off"
Cons: "I will never fly with China Southern again- ever. They wouldn't Re-book me on the flight the following day when they wouldn't let me on the flight due to my gate agent not checking me in. Terrible terrible terrible service."
Cons: "Need food to take with medication they served us one meal at the very start hen the next SEVEN hours later and had nothing available in between I asked three times for medical purposes before Rhett went to first class for a freezing cold piece of bread."
Pros: "I liked that it was an almost empty flight. Food was average."
Cons: "Pilot couldn't land so made a different airport landing and waited two hours to let weather clear up. So a 14 hour flight was 17 hours long. Missed connecting flight so was loaded onto another flight. After onboard had to wait another hour before we could take off. Arrived at hotel after check in time had to sleep outside of hotel till they opens next morning. Horrible trip!"
Pros: "The plane eventually did arrive"
Cons: "The plane was two hours late so we arrived at 2:30 am"
Pros: "That I got on the flight. That it was cheap."
Cons: "That every single southern china air flight was delayed, which nearly caused me to miss my other flights on the way back. When we were on the plane they didn't even tell us the flight was going to be delayed, we just sat on the plane for an hour twiddling our thumbs. No reasons given, will not flight southern china again"
Cons: "Horrible food, the most disgusting food I have ever tried on an airplane. Delayed both ways, 5 hours and 7 hours."
Pros: "If you have a carry on bag only, then this airline is fine. If you have to check your bag, I would suggest not even considering it. I have flown this airline for the last 8 years in business travel, with no issues. For some reason in the last two years, the level of efficiency in baggage transporting has tanked. In the last 3 trips, my-or my colleague's bags have been lost FIVE TIMES. One time it took FOUR days (on a 6 day trip) to get our luggage, this time we received our luggage 2 hours before departing for the airport to head home. Unfortunately this is one of the few airlines that actually flies the route we need to take. I'll revise my entire trip to avoid taking this airline in the future."
Cons: "can't checkin online because can't prereserve seats, without which the checkin doesn't complete."
Pros: "All good."
Cons: "Very limited program."
Pros: "Friendly and efficient staff. Very attentive as well."
Cons: "Only overhead entertainment with the subtitles too small to read and only one language option. Headrest could have bendable sides to keep the head upright while sleeping. Seats were generous but somehow did not feel comfortable."
Pros: "Super great customer service, friendly and accommodating."
Cons: "Hard seats...could be made more comfortable"
Pros: "Great service for the price. Not a budget carrier but definitely a very competitive price."
Cons: "There are always delays with Southern China. Whether this is their problem or beyond their control I don't know know but it always seems to happen with this airline. Also the transfer in Guangzhou needs improving. They haven't quite mastered customer service outside the airplane. Very little warmth or friendly communication with the ground crew."
Pros: "Slept like a rock."
Cons: "Not much entertainment."
Pros: "The crew was pleasant and the flight itself was about as good as you can expect."
Cons: "Everything apart from the flight was terrible. Customer service is a nightmare to reach. You have to push a button every 30 seconds to indicate you want to remain on hold. I had a long layover and they put us in a dump of a hotel too far from the airport to get back by myself, with no staff able to communicate with any English, no working internet, and not even a map. I had wanted to visit a nearby city and instead had to spend 19 hours in a bad hotel. They also confiscated my external battery from my checked luggage (my fault) but have provided no way for me to get it back unless I'm in China."
Pros: "overall good. Attendants nice."
Cons: "Just to many stops."
Pros: "2nd time on route from ktm and all staff are always helpful,efficient, and polite. CSA does everything to help connect to your flight."
Cons: "Guongzhou airport is the worst. Expensive sundries and cheaky clerks. Terrible layout, good luck getting to layover hotel via transfer desk in less than 2 hours! Attendants allowed spoiled little girl to carry on for ages and then family reunion with 2 coming from economy to play with said brat to business class after I upgraded while most were trying to sleep in whole section."
Cons: "The plane was very old"
Pros: "Efficient crew."
Cons: "Chaos at gate. Use English for announcements as well. Delays."
Pros: "The crew was perfectly attentive. I hope to fly with you all again!!"
Pros: "Boarding was a breeze, flight attendant onboard we attentive, choice of food orders at least two (in business class, can’t speak to first or main cabin passengers.) Flew from LA to Tokyo. Coming back from Hong Kong to LA. Fantastic flights, will use them again."
Cons: "If Crews could speak English, Crews not readily available, Hope there are more choices for food, So small portion of drink, Ordor needs to be controlled"
Cons: "Be on time"
Pros: "work hard on the cabinet to give us a good environmet"
Cons: "Xian airport walk is unnecessarily long."
Cons: "Making the flight. Air China and the Beijing Airport made it very difficult for everyone on a variety of flights to get to their destinations."
Cons: "They should notify the customers that if Transit time is more than 24 hrs, they can't check in to the next leg flight, therefore they have to take their luggage"
Pros: "Seat very comfortable"
Cons: "Need better food quality and choices."
Pros: "Exceptionally, there was an audio on this flight! I enjoyed movies very much! Also the chicken lunch there was delicious."
Cons: "For my return flight, I expected the same, but in vain."
Pros: "Attentive crew"
Cons: "poor food variety"
Pros: "Everything! New aircraft DREAMLINER"
Cons: "Pushy Chinese people acting like someone is trying to take something from them!"
Pros: "Better airlines"
Cons: "the delay of take off from Manila to Beijing that missed our flight in Beijing to Los Angeles. bathroom from China to Manila smells bad ."
Cons: "There was bad toilet smell reaching where I sat."
Cons: "The headphone jack was broken so listening to movies was hard. There wasn't a huge variety of food selections"
Pros: "Food, especially the hot entrees and the salmon salad and the matcha cake"
Cons: "I repeatedly asked for upgrade options, was told 1) Gimpo airport can't process upgrades 2) wait until cabin door closed 3) flight is too full, no seats available when I could see an entire business class section empty. Was charged $110 to check an extra bag. Only one bag of three received upon landing. Airline staff was completely unapologetic and disingenuous, saying my bags would arrive on the next flight at 11 (there was no flight arriving at 11) and then treating me like I was inconveniencing them by needing to leave the airport two hours after my flight landed instead of continuing to wait indefinitely for my bags."
Pros: "It took me home."
Cons: "Mediocre food, obnoxiously long boarding and decent process, dated plane, limited leg room compared to competitor flights, apathetic attitude of staff and depressing mood on board."
Pros: "Good leg room and airline food quality was good and great movie choices."
Cons: "Language barrier at times, like when I went to the galley to ask for orange juice, which was sitting on the counter, and flight attendant said - pour it yourself and then walked off kind of funny."
Pros: "Well..I had seat to sit on"
Cons: "Horrible food..imagine 14 hrs flight with no good food"
Pros: "The seats were decent. The flight attendants were very attentive."
Cons: "The food was not to my liking."
Cons: "Horrible communications! Requested an upgrade and was told the system was down then on return trip requested upgrade again and was told that it had to be done at check in which means returning to main terminal by tram and going through security again as the girl at the boarding desk returned to playing with her phone. There was more than 50% first class seats unfilled, good news for investors. On the tv monitor we were watching our final approach as we bypassed the airport and made three 360 degree turns 50 miles out for 30 minutes and not one word from the Captain what was happening, very nerve racking. Never fly Air China again!"
Pros: "Smiling staff very helpful, selection of entertainment for my 14 hour flight, piping hot towel hand delivered for refreshing self, beverage selection, pillow, blanket and slippers. all this in economy class."
Cons: "food selection (chicken and rice or shrimp and pasta, side salad, fruit salad, roll) is fair but quality could be better."
Cons: "Missed this flight because the first one was late. There was not enough time in between. And my luggage didn't make this flight either! It became a big debacle and I spent an extra $200 fixing it."
Pros: "Service was great, comfort was good"
Cons: "Explanation as to why we didn’t get our luggage till 7 days later, no attempt to contact us"
Pros: "Having an empty seat between myself and the other passenger. There was also a plug between each seat to charge devices."
Cons: "We couldn’t use any devices and had to rely on in-flight entertainment."
Pros: "The flight waited which I'm sure is a complaint by others. This is due to the very inefficient transfer process in Beijing."
Cons: "Zero entertainment. I know it's only a 4-5 hour flight but still."
Cons: "Air china needs to improved plane and food"
Pros: "Good services, arrive on time."
Cons: "Waited a long time for the shuttle transfer after getting off the plane."
Pros: "Friendly staff"
Cons: "Airport in lounge was a waste of time, no wifi, terrible coffee, no showers."
Cons: "Wasn't on flight"
Pros: "Crew was friendly and helpful."
Cons: "Plane was dirty. Area around sink looked like it hadn't been cleaned in some time."
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
Pros: "I did not allowd to boarding and Air China tell me that FlightNetwork did not book the ticket for me when I arrive airport."
Cons: "Is this Your service? Can I have a compensation as I have to buy another ticket and lost one day?"
Pros: "I was able to get home and my luggage came with me."
Cons: "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
Cons: "The flight was delayed but there was no announcement of reason nor was the new boarding time posted so everyone was forced to just stand by boarding gate and wonder. The food was dreadful and the portions were skimpy. The major food groups were white bread and white rice. The entertainment console was supposed to operate by touch but was unresponsive. The movies were 90 percent Chinese. I won't fly Air China again."
Cons: "AIR CHINA--Very UNETHICAL Airline--SAID I COULDN'T FLY UNLESS I PAID AN EXTRA $200 EVEN THOUGH I HAD PAID-IN-FULL FOR MY AIRFARE WEEKS EARLIER. HIGHLY UNETHICAL AIRLINE. REPRESENTATIVE PROMISED TO CALL ME BACK IN ORDER TO GET MY $200 REFUNDED AND THEY NEVER CALLED BACK. THE WORST AIRLINE EVER. AVOID AIR CHINA AT ALL COSTS."
Pros: "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."
Cons: "My first two flights were delayed (1st flight from Changsha to Beijing was delayed for 4 hours and 2nd flight from Beijing to Houston was delayed for 45 mins), so I missed my last flight from Houston to Orlando to go home! And! They lost both of my luggages! Now I'm forced to stay in Houston airport overnight to catch next flight to go home tomorrow morning. Air China did NOT help anything! They wouldn't even help me rebook my flight when they know I will miss my last connect flight."
Cons: "needs some new movies specially for having to sit for 14hrs. no USB adapter either.food was okay.seats are not too comfortable.airport was hot, AC wasnt working, tsa employees are rude and brutal when searching into your belongings and body. Airport needs more variety of restaurants and English speaking employees.WiFi is horrible."
Cons: "They lost my reservation"
Pros: "Good legs room."
Cons: "As above , didn't know the seats and can't check-in."
Pros: "Its a nightmare!!!"
Pros: "How can you expect people to sit on a plane for 13 or 14 hours and not supply in flight wifi. It is unthinkable and backwards."
Cons: "I will pay slightly more money to get a more comfortable seat and a little more room."
Pros: "Absolutly on time. Good check in, no trouble with luggage. Quick proceedings."
Cons: "Food made me sick for two days. And it was definitely the airline food. No entertainment for foreigners, flying standard of 2002."
Pros: "The plane was more spacious than many flights I was on during my vacation."
Cons: "The flight was delayed because the plane was late to the airport and I nearly missed a connection."
Pros: "The food and service were good. Nice and spacious aircraft. Excellent aircondition system."
Cons: "Delayed flight cause the bird went inside the plane"
Pros: "The fact that this flight isn't operated by Air China."
Cons: "Nothing so far."
Cons: "The transfer in Beijing Airport was very confusing and almost did not make the plane back home."
Pros: "Great Service Great Flight."
Pros: "Newish aircraft and comfortable seats"
Airlines flying from Toronto Pearson Intl to Hainan have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Toronto Pearson Intl to Hainan
Masks required on board, masks provided on flights from Toronto Pearson Intl to Hainan
Social distancing seating
Middle seats unavailable to book on flights from Toronto Pearson Intl to Hainan
Testing for antibodies, testing for symptoms for flights from Toronto Pearson Intl to Hainan
Waiving of change fees. Search flexible flights from Toronto Pearson Intl to Hainan