Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online.
Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient.
However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate.
I had a good flight and the Captain kept us informed of our flight delay in departing. S
A male flight attendant is showing me where in the bin to put my carry on and didn't even make an attempt to help me even though I'm an older woman. Sometimes the passengers are more helpful.
Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.
The crew was excellent. Very attentive and witty. One flight attendant in particular went out of her way to take my 4 year for a walk to get snacks to give her something else to do. We also boarded the plane first as we had young kids which gave us ample time to settle our carry-on luggage and the kids before the rush of other travelers.
Not enough legroom in coach for families dealing with young kids where these kids invariably want to be in your lap and then ppl in front of you want to recline.....it is just uncomfortable. The other thing is that my trip to Barbados did not have the in seat TV and try as I might to download the plug in to my Surface so that I could watch from their Westjet connect it would not work so that made it difficult to help with passing the time with my kids. I am also a strong advocate for a decent meal on any flight more than 3 hours. I should not have to purchase meals after spending all that money on a plane ticket.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
Although an hour & a half between Nashville to Toronto & Toronto to Ottawa flights. I arrived in Ottawa and my luggage will arrive tomorrow ! Totally unexpectable !!!! Plus only one customer service person to deal with the list luggage of eight people !!!
Lots of other air choices!
Bad services WestJet !!!'
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