The dinner was bland and boring, but the economy seats were surprisingly comfortable. The flight was very packed.
Arm rests are too small and too close. No screens, movie selection was very limited and poor. Food is pretty much overpriced cheap convenience store food.
I didn't have any problems during my flight. My main issue is with airlines in general, they keep offering less and less every year, AirTransat is no different.
Crew was good, helpful. Flight ran on time.would have liked to take airtransat home to MTL. But the price back from San Jose Costa Rica was MUCH more expensive than the flight from MTL to San Jose c.r.
i was not able to take my flight because the information i needed to book my dog correctly was not provided
We are a senior couple (70+) and chose emergency exit seats so we would have 2 seats together and neither of us had to sit in a middle seat. My husband is type 1 diabetic on an insulin pump and I monitor his blood sugar levels. I am 5'9" and 250 lbs and found the seats extremely uncomfortable. Toward the end of the flight I developed diarrhea which lasted a full 24 hours.
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
I was very nice to arrive earlier than scheduled. Very much appreciated. No issues with flight. All was good.
We were treated well by the staff at the airport and on board aircraft. Delay was uncontrollable due to the weather. Had to wait for another gate as we were late landing in Fort Lauderdale.
I was supose to have a carrey on incluided for each passenger and they made me paid 75$ each at the gate.
Amazing crew, delicious food and drink selection. 12hr felt more like a 4hrs. Comfortable beds. Can’t wait for the new business class cabin
Every time I fly LOT, I swear I will never do it again. And changing planes in Warsaw is a horror. Not even remotely organized. I can only feel sorry for the staff who have to put up with it.
My information was stolen, and someone used my card to purchase airline tickets. Everything has been submitted to my bank, and the police. Thank you!!
I have flown over 2million miles. Great flight but bizarre boarding process. They must have paged half the passengers to the desk for documentation check before boarding anyone. Overall great value.
The seat was paid for but given for some different person .
Good in general, but i think the chair is not comfortable for traveling more than 2 hours ..
Krakow airport is very disorganized. nice seats. friendly crew. long legs had screens. short leg did not
Stuck on a plane for 6 hours due to a technical or mechanical issue.
The seats are very narrow. Communication regarding bids for better seating could be better
Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience
The food menu was impressive but the actual selection limited. That said, the food was excellent. The seat cushions are less than comfortable for a 12 hour flight. Space i8n economy was very good. One first leg the layover was too short. Added with a delay in arrival we could barely made the connecting flight - but the luggage did not make it. It was sent in the next flight so in the end it was a mini=or inconvenience.
Great staff/service on board. Check-in/boarding staff are very good, but overall supervision of their passenger intake processes needs attention.
Food could of been a bit more premium, but everything was excellent. LOVED the innovative boarding drinks and terrific service!
The entire experience in Turkish business class was superb. From the friendly greetings including the chef, to the polite and classy service, all was wonderful. The in flight entertainment is one of the best. The food was the best I’ve had inflight.
Seats were very tight with poor legroom - and I am average height. During the 12 hour flight, tiny paper cups of drinks we're only offered during the super and breakfast services, with the crew nowhere to be seen in between. One of the bathrooms was out of order, leading to long lines waiting to use the remaining two available to the economy class passengers.
short flight but we still got a very nice lunch and the crew did an excellent job in taking care of us
For that price on Business class, I expected to have the pod seats. These were configured as 2/3/2 and my seat mate talked half the flight with a friend across the isle, loudly. Very uncouth.
Both of our Business Class seats were broken. I'm sure they didn't just break before we boarded but were broken prior. They would not recline. We could sit up straight or lie down, nothing that would allow us to sit back and relax on a 12 hour flight. Totally unacceptable. Very expensive and a waste or money.
The ground crew members at check in counter were courteous. The boarding was seamless. Flight departed as scheduled. Service on board was great
Turkish Airlines lost my reservation!!! I had to wait 8 hours for the next flight. They provided me with no food no water. Completely ridiculous!!! Never fly on this airline.
The long delay was the worst part of the flight.
Baggage check is an aggravation. We had four 4 bags, if a bag is just .10 of a kilo you cannot check it on AC self baggage check. It is not possible to check the weight of the bag at the self checking. Should you check a bag that is under the limit it will go right through and you can’t get it back to redistribute weight from a heavier bag.
I cannot think how they could put more seats together but they did. So elbow to elbow leg to leg for these long journeys they should consider leg space at least. Since they did not offer to check people's carry one space was tight and if you did not get on first people used your assigned overhead storage so now your doing these same to another. Cascading inconvenience.
Despite exit row seating, which gave leg room, seating was so narrow, the next passenger spilled over onto my seat. WiFi did not work.
It was okay. The seating didn’t give you much space especially when you book a premium. It was still pretty close. The seats had no screens which was a disappointment. The crew was awesome though. Again I wish the wait between families with children boarding and general boarding was a little longer to give families some time to get situated especially those bringing a stroller like myself or for solo parents travelling like myself who has to do everything. The time between boarding zones especially with chilling is so short, I had to gate check my stroller and did not have enough time to pull it down and transport my luggage inside all while having my infant strapped to me or to even ask a flight attendant to assist as they’re busy with the the general boarding going on
Flight itself was not bad at all. However: my checked bag (checked in Calgary) did not make it onto this flight as I found out after I landed at EWR. I still don't have it but it appears that it is on its way to me.
Flight and attendance were very good we had 2 hour delay that took the shine of it
Rude flight attendants with poor service. Worst first class experience I’ve ever had.
The plane was very cramped to point there was no way not to touch person beside you and a stewardess screamed at my son when I touched her arm to get her attention to let her know she forgot to give him his dinner when she passed him and gave a dinner to passenger behind him. Very inappropriate response and She never came back to apologize and other stewardess said she was sorry “if I felt” she was inappropriate. Horrible experience and she should be reprimanded for her behavior
The seat design in the premium economy section leaves virtually no room under the seat to store a bag or purse. Other than that, it was a great flight. Arrived early.
The whole experience was excellent, O can say out from Miami the best airline to travel with for any European destination. Since the ground staff to the inflight crew attention was great, service on board 10 of 10. Finally the 380 is very confortable and nice to travel.
Mumbai airport is a nightmare! Especially going from domestic to international terminal (2). I almost missed my flight. Then i could not check in because I purchased on kayak to British airways and my first flight was an indigo (non partner). So they called me when I was at the security outside the terminal and told me I had a middle seat, not what I paid for! After talking to the desk agent, they could not help but it finally worked out. A bit stressful for no reason. Probably never buy from kayak again this type pf complicated tickets (multi cities).
Flying with BA is always a good experience—even in economy class. It is better if in business and first class. Timely, breeze through security and timely connections
Need thicker and wider blankets. Food was below standard especially in the fist leg.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
I like the crew, very welcoming. Food can be better. The seat arms don’t go up so. I could use the empty seat next to mine to relax better. 3hrs delay 😠
The staff were fantastic and couldn't have been more accomodating; however, the air-conditioning was broken in our section of the aircraft, leaving us feeling extremely cold and unwell on arrival in Johannesbury. The head sets were also faulty, causing difficulty when listening to announcements and entertainment.
Boarding market okay just because of the delay we had, but not related to the crew in any way…
Safe arrival. Improvement on Time efficiency Effective Communication will be great.
Not so good with their baggage handling as they damaged one of my check in luggage
