I liked the refreshments as the flight was short and the free WiFi. The seats were comfortable.
Was disappointed that we couldn't use our lounge passes as the booking was a group booking.
I never flew with alliance. Kayak is a joke and none of the flights or times were correct. Won’t ever use kayak again
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
I liked boarding the plane. The staff were rude, the food was appalling and the chairs the most uncomfortable I have ever experienced
Flight was canceled. I was not alerted. It was only kayak that alerted me
After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again
I love flying with Qantas. There was no onscreen entertaining on this flight, and only a snack provided (not a meal) but still better than Jetstar or Virgin (in my opinion) so still happy.
Wheelchair assistance to move through the terminals and to/from the plane door was excellent. No vegan snack on the flight, only something with salami and cheese in it.
Meal definitely May be better as well as games (not at all) Flight attendants were ok- however cannot say that very friendly I loved that there was reasonably enough place for legs and third seats near us was not occupied
The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Seats very comfortable; service efficient and pleasant; flight was on-time; boarding organized.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
Hopped on time for the flight only to get deplaned and delayed another 2.5 hours.
Flight attendants had a little attitude. Food tastes no good.
Very poor. The flight was delayed from Toronto because some forget to do there job . I got to my connecting gate in San Francisco 10 minutes before the departure.but this didn’t let me board even though the flight was still there for an other 30 minutes. The the gentleman at the unite airline desk told me that they usually wait for passengers but air Canada called and told them not to we I been rerouted to Manila instead of Hong Kong . In San Francisco they mad me check in my carryon bag . I was told the it will directly go yo ho chi minn cuyt but I was told that by the Vietnams airline desk that’s not there I’m 10 hours behind my scheduled flight and looks like I I’m going without baggage. I don’t have a chance of catching ..
l really enjoy very much the flight was very pleasant
Quick and seamless boarding. No entertainment but fast Starlink wifi for this short trip and the staff was really friendly.
My only issue was the cost of the flight. I paid close to $900, and I’ve never experienced that before. Plus I had to pay for wifi on the flight. Otherwise, everything else was fine.
Original flight was canceled by Air Canada and next day they re scheduled and paid by hotel and taxi cost, but it just so tired for waiting and I have some school exam that I couldn't prepare it at all.
Delayed as usual with Air Canada. Checked the status of the fly online it said took off when the plain was still at the gate.
Delayed on the way in 2 hours!!! And now on the way home delayed then cancelled!!!!!
Delay in luggage again for the second time of the trip. I would not advise using air Canada or at least I will never check in a luggage. Luggage issue overshadows the nice crew members unfortunately.
The baggage drop-off for Air Canada in Toronto for passengers flying international was terrible. One of the worst experiences I have ever had. The line was ridiculous; there was no one to help facilitate people avoid confusion, and the baggage system for the line I finally ended up in had to be re-booted right as I got to it.
Flight got canceled. Instead of the booking me for the next flight at night I was booked for the following day at a later time. I was able to fly out that night because I had to call and deal with a human!!!
My flight was delayed My connection was almost missed. My bag was lost My valuable items get damaged
Kept me waiting for hours with the excuse of aircraft needed to cool down and then cancelled.
Flight attendants had an attitude with everyone, not sure they should be working with customer service if they cannot show a pleasant attitude. Underwhelming, to say the least. The food was awful, and nothing could be purchased from Toronto to Tokyo. Do better, Air Canada.
