Needed more leg room. Leg rest and entertainment system box took up a lot of space and I'm not tall. Breakfast was good. Poor quality of the entertainment options.
Great service. Food could be improved but overall a very good airline
All good, except entertainment system could have been better. More choices.
Aircon set too high so VERY warm and VERY uncomfortable.
Great! Flight was delayed by 30 mins but all was great. Thanks.
Arriving at Coolangatta, rows 20 forward, took the airbridge across to the terminal. It was suggested to those from rows 21 back, that we take the rear stairs and to be careful crossing the tarmac. That was all well and good. However, when we got across to the terminal we then had to climb three large flights of stairs to meet up with those coming across the airbridge. No elevator! There were people carrying babies and elderly carrying hand luggage that needed assistance from others.. There was no option to turn back.
Flew premium economy, well worth the extra. Much better seat size & space. Meals & snacks were lovely. Crew really pleasant. Internet is not great, not really useful for anything. Couldn't even send messages.
Overall, a great experience from food and crew. The only setback was that this was the Second flight from Air New Zealand within a week that was an hour late for boarding.
The air New Zealand employees who assisted us with wheelchair aid on Auckland made our transfer from flight to the next seamless. Also were amazing in helping with our luggage and customs in Brisbane.
All was good, the only thing was it didn't run on time.
Was disappointed that we couldn't use our lounge passes as the booking was a group booking.
I never flew with alliance. Kayak is a joke and none of the flights or times were correct. Won’t ever use kayak again
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
I liked boarding the plane. The staff were rude, the food was appalling and the chairs the most uncomfortable I have ever experienced
Flight was canceled. I was not alerted. It was only kayak that alerted me
After already paying for excess luggage prior to flight, i was advised AT check in that i had to pay $816 or forfeit my flight! The lady at the counter was SO rude and had already started offboarding me when i said i would pay it after asking her three times for the exact amount! Have lodged a formal complaint yet heard nothing. Will not ever travel via Qantas again
I love flying with Qantas. There was no onscreen entertaining on this flight, and only a snack provided (not a meal) but still better than Jetstar or Virgin (in my opinion) so still happy.
Wheelchair assistance to move through the terminals and to/from the plane door was excellent. No vegan snack on the flight, only something with salami and cheese in it.
I have flown Qantas multiple times in the past it seemed this flight the plane had less seat room or the seats were way less comfortable than before. Everything else was about the same. Thanks
Meal definitely May be better as well as games (not at all) Flight attendants were ok- however cannot say that very friendly I loved that there was reasonably enough place for legs and third seats near us was not occupied
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Seats very comfortable; service efficient and pleasant; flight was on-time; boarding organized.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
Hopped on time for the flight only to get deplaned and delayed another 2.5 hours.
Flight attendants had a little attitude. Food tastes no good.
Very poor. The flight was delayed from Toronto because some forget to do there job . I got to my connecting gate in San Francisco 10 minutes before the departure.but this didn’t let me board even though the flight was still there for an other 30 minutes. The the gentleman at the unite airline desk told me that they usually wait for passengers but air Canada called and told them not to we I been rerouted to Manila instead of Hong Kong . In San Francisco they mad me check in my carryon bag . I was told the it will directly go yo ho chi minn cuyt but I was told that by the Vietnams airline desk that’s not there I’m 10 hours behind my scheduled flight and looks like I I’m going without baggage. I don’t have a chance of catching ..
l really enjoy very much the flight was very pleasant
Quick and seamless boarding. No entertainment but fast Starlink wifi for this short trip and the staff was really friendly.
Efficient all round, very good crew. Short flight so the food, of course, was just snacks
Kept me waiting for hours with the excuse of aircraft needed to cool down and then cancelled.
Flight attendants had an attitude with everyone, not sure they should be working with customer service if they cannot show a pleasant attitude. Underwhelming, to say the least. The food was awful, and nothing could be purchased from Toronto to Tokyo. Do better, Air Canada.
Boarding and times were all good. Food was as expected and enough. Comfort for a 6’ tall male 200 lbs (somewhat average sized) was terrible. It was just SO much more money to upgrade to premium economy. It’s a 777 so seating is 3-4-3 and is really crammed. What are you going to do? The only real downside is not being able to sleep so your first day in Europe is a write off. I suppose if you need that first day then pay the extra $500 to get premium economy and maybe you can sleep and wake up with some energy?
No charger and no entertainment on the way back. The plane's super old-like 80s old-with zero TVs. At least the free Wi-Fi works, so definitely bring your iPad. Also, no meal on this 7-hour flight.
Horrible! Rude flight attendant, barely any service on such a long flight. I wouldn't recommend Air Canada to anyone.
The trip was very smooth; the seat was quite comfortable, and the food was excellent and tasty.
Bluetooth to use earphones with the onboard entertainment system failed. WiFi worked at least.
Pilot missed Fredericton airstrip on first go, so had to ascend again, turn around and try it again, successfully, albeit a little jittery...perhaps a new or inexperienced pilot. Not the greatest Air Canada experience. Delayed us even more.
The floor plan on the website indicated I was selecting a seat at the front of the cabin with ample leg room. In fact, I was in the row behind it. I should have wondered when the seat was free to upgrade, but it meant I traded an aisle seat three rows back for a middle seat, which was quite cramped. The Internet didn't work and the live TV didn't work until the last half hour of the trip. On a night of World Cup soccer games, not good.
Canceled my flight in March and have been waiting for 3 months now without the refund after it was promised
