Daily cleaning, installation of cabin HEPA filters on flights from the United Kingdom to Moncton
|May||Best time to beat the crowds (2% less expensive on average)|
|July||Most popular time to fly (12% more expensive on average)|
Average price round-trip
|C$ 1,005||(price for this month)|
Good deal one-way
|C$ 658||or less|
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Scores according to KAYAK customer reviews
Cons: "Over 2 hours late, and this flight has been late 6 of the last 7 days"
Pros: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Cons: "The ground staff were rude and officious"
Pros: "Lufthansa is always reliable. Flight was fine. The staff were kind and efficient in their jobs."
Cons: "There is no inflight entertainment on these flight but I brought my own."
Cons: "I missed my connecting flight because my flight was late. I had to get to my destination for a wedding."
Pros: "Plane was super nice and new and crew was great!"
Pros: "The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot."
Cons: "More varieties of whisky on board"
Pros: "None of the above. I actually liked nothing about this trip. Took off at London in time for Frankfurt, arrived early, but missed the connection to Tel Aviv. So I had to be routed to Munich to catch a 10:30 pm flight, which arrives at 3 am Sunday. So I wasted the entire day, starved, exhausted."
Cons: "Proper connection time. I lost the entire day, and now have to get a cab for $100 instead of my colleague meeting me. 3 am is impossible. And I am still not in Tel Aviv."
Pros: "The crew were super friendly. There was plenty of space and I slept for a few hours"
Pros: "on time."
Cons: "They made me weigh my carry on, but virtually no one else, despite the fact that my bag was the same size as most and smaller that others! I honestly felt like one of the gate agents were picking on me."
Cons: "a bit late"
Pros: "Staff were kind and courteous."
Cons: "Late departure and uncomfortable seats."
Cons: "There was not enough room for all the people’s cabin size luggage. They allowed people to get on board with big coats once they’re in the plain they take off the coats and place them up. Those coats take the same space as a small suitcase. I asked the fly attendants for assistance and they didn’t even pretend to care about the situation. I had to put my luggage under the seat for the entire flight, which ended up reducing the very reduced legroom. What this airline is trying to do is; to charge passengers twice for cabin size luggage. This has been my worst experiences with airlines. Lufthansa is definitely an airline to avoid."
Pros: "Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim."
Cons: "Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here."
Pros: "The food out of everything"
Cons: "Customer service , the air craft , the blankets"
Pros: "The crew's efficiency and friendliness"
Cons: "Having to fly to Germany to come to San Diego"
Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Pros: "Not much"
Cons: "Almost everything"
Pros: "Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided."
Cons: "Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude."
Pros: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Cons: "Flight was delayed but that had nothing to with the crew and the service."
Pros: "Comfortable seats, good legroom."
Cons: "Slight delay."
Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."
Cons: "At the gates they said that nobody could bring more than one piece of carry-on items Dash completely catching Everyone by surprise. They took a backpack from me, and it has now been lost."
Cons: "No bridge in Frankfurt - long taxi and then 15 minute bus ride to the terminal; had to go through security again; mad dash to catch connecting flight (which also had the 15 minute drive to the plane - again, no gate in the terminal! Shambles!"
Cons: "They cancelled my flight"
Cons: "No body helped me. My first flight got delayed and missed my connecting flight. People were rude and showed that they didn’t care. I had to wait 4 hours for the next flight. I received little compensation"
Pros: "The counter staff in Heathrow was great"
Pros: "Everything was perfect ... pilots are so good and professional..!!)"
Cons: "The flight"
Pros: "On time and good service"
Pros: "Was great,on time,no issues,they send me the flight connection gate on my email.*****"
Pros: "Good attitude"
Cons: "The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats."
Pros: "After the delay I was given a spot on the direct flight so I didn't have to deal with the complications of the connecting flight. The staff was nice and helpful."
Pros: "Fast and efficient boarding"
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Pros: "It was good the checking desk person was polite and done her best to put get me on to British Airways flight to get to my destination on the same day."
Cons: "But we waited tilll 12.30pm still flight took off at 14.00 and arrive in Dubai at 23.50pm instead of 22.30pm person went home who suppose to pick me up. I got to the place I was staying at 01.39am which was very uncomfortable. I will never fly again with Lufthansa Airline it use to like British Airways but definitely they have lost the customer touch."
Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Cons: "Flight was 30 min delayed . When we landed, the jetway was someone mispositioned and it took even longer to get us off the plane - nearly 1 hour late. Missed my dinner appointment as a result and generally bad start to my trip to Munich . Very disappointed ."
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."
Pros: "Even on such a short flight I got a sandwich. It was a salmon sandwich which I never had on any other flights. They usually serve cheese or ham or chicken in the Middle East. It was nice to have something different and nutritious."
Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Pros: "Heathrow had a lot to offer between flights. Our gate was in the middle of everything."
Cons: "We were late boarding, which left very little time to connect with my next flight in Frankfurt."
Pros: "On time, nice and professional personnel, kids-friendly, tasty & free food & drinks. Great airlines every time!"
Pros: "Boarding process and customer service"
Cons: "Food could have been better and seating comfort"
Pros: "Exept food everything was awesome"
Pros: "The crew were very good. In any case, I shall fly with AC again."
Cons: "Lining up to check in with bags. The customers were "sorted" but I finished up on a very long line with only one person serving; after 30 minutes, that person just wandered off, presumably for a break. We, on the queue waited for 15 minutes for a new person to return. When it was my turn to check in the process took no more tan 30 seconds whilst for others it had taken 10 minutes and more. Dreadful experience. The choice of entertaining films was limited on my flight; normally AC has a wide choice."
Pros: "I've always had adequate flights with AC. No one goes over and beyond, but everything is as you would expect. A smooth flight."
Pros: "Got home safe"
Cons: "Meal -"
Pros: "It's been a long time since I flew Air Canada . Great flight, blanket and pillow provided - seats, movies and and a lot of snacks. Worth the money for a long flight :)"
Pros: "The 787 aircraft. What a beautiful plane"
Cons: "Calgary airport. NEVER AGAIN!"
Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"
Pros: "The boarding process was confusing. The flight attendant did not bring me my food when she was serving the same row. The pastry snack was not good at all."
Cons: "International connection was delayed and we had to skip lines and run from gate to gate. There should be unboarding priority to people with connections."
Pros: "The pilot and the crew are very proffesional."
Pros: "On time, a huge variety of new movies, the meal was very good."
Pros: "There were no problems. I had an empty seat next to me."
Cons: "Nothing. There were no problems. The screen did lock when I tried to look at the map."
Pros: "On time flight best customer service"
Pros: "The crew"
Cons: "The flight was changed too often."
Pros: "It was a quick flight"
Cons: "The attendants on the flight were very unprofessional - they laughed the entire time during our boarding and safety demo. They were more interested in talking to the ground crew outside then welcoming the guests on their flight."
Pros: "For a long-distance air trip in economy class, it was a generally satisfactory experience."
Cons: "The flight attendants were less than pleasant."
Pros: "The food on Air Canada is horrendous. Bring your own food! The crew was very nice."
Cons: "The Montreal airport is a zoo. I hoped it would be better than other places because it's smaller, but it wasn't. And I didn't fill out the correct customs form. The crew said that we should request a form from the USA if we were Americans, so I did. I have filled out that form many times, so I felt fine--until I got into the Customs area of the airport and learned that I needed to fill out a Canadian form too. So I had to do that before picking up my luggage. You would think that an Air Canada crew would know which forms I had to fill out and give them to me or at least ask questions so that I could be prepared when I went into the incredibly complicated maze to go through customs."
Pros: "A few of the crew members were very pleasant and professional. The choice of movies was good, though I had to sit through five minutes of advertisements before they started."
Cons: "I was flying from London to the U.S. with a connection in Toronto. One of the crew members, who was somewhat rude, told me that I would need to fill out Canadian and American customs forms and go through both in Canada, and to not "stop for coffee" as the plane was 20 minutes behind schedule. I had a question about the Canadian form and asked another crew member who told me (correctly) that the first crew member was wrong; I did not need to fill out the Canadian form or visit Canadian customs for my one hour layover. When checking in at the kiosk, my seat was shown as an aisle seat so I didn't try to change it, but my boarding pass printed a middle seat which is very uncomfortable for a tall person."
Pros: "Clean environment and temperature was pretty constant and comfortable. Staff helpful. The entertainment equipment worked well. This was not the case for for a number of passengers on another carrier's long flight within the past 9 months."
Cons: "There was a nice balance of food, beverages and snacks. However, the food quality was not the same as my previous flight. One meal included mashed potatoes and potato salad and I feel a green salad would have been a better balance. Taste was lacking a bit. Movie choices felt limited. This was "the" trip with the noisy, screaming 2yo sitting directly in front of me. I feel for the child and parents and feel some of the issue was the parent. Crew seemed to mostly ignore the situation. I'm a grandma so usually patient but others around me we clearly annoyed."
Pros: "Crew was great.. offering my daughter snack choices when she did not like the initial offering."
Cons: "There was a 1.5 hour delay related to passenger issue that we never did hear the real details on what was going on. Understand security comes first."
Pros: "The bilingual announcements. The movie selections."
Cons: "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."
Pros: "Superb! Great flight, great food, great service! Will definitely fly Air Canada again!"
Cons: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."
Cons: "The person next to us was too heavy to fit in her seat, so she flowed over into my husbands, making the whole trip uncomfortable. In addition she had a smell. Not sure what can be done about it, but it made a long trip really uncomfortable. Service and food was also much better on the South African airlines portion of the trip."
Pros: "I really liked how updated the plane was. The wine selection was very good. The entertainment had plenty of things to do - movies and TV shows were updated. I enjoyed the ice cream, that was a very nice treat!"
Cons: "I thought the food was not as good as the flight over to the UK - the mashed potatoes didn't look or taste like it had any real components at all and the bread was a little stale."
Cons: "I was NEVER TOLD I would need a transit visa to fly through Canada. I was denied boarding in Entebbe by British Air and had to rebook and pay for another flight on a different airline that didn't fly through Canada. Who has another $1,700 in their pocket to cover such expense? A terrible financial hardship. I will NEVER use Kayak again to book travel."
Pros: "I was pleasantly surprised by the amount of leg room and the increased humidity level in the economy section of the 787."
Cons: "We sat on the runway for an hour, 25 minutes at the gate and 35 minutes in line for a slot to take off. They ran out of the chicken entree before they got to us, and the snack (a "cajun wrap") left a terrible after taste that took and handful of arctic mints over several hours to get rid of."
Pros: "Boarding went smoothly. The entertainment (monitors in the seat-backs) was excellent. The crew was friendly and helpful. The food was much better than I expected on a flight."
Cons: "I flew economy, so I didn't expect luxury, but that's a very tight fit for an 8-hour flight. I understand that industry standards have gone in this direction and that it's necessary to remain competitive, but at some point the industry needs to take into account the actual size of passengers. What are the seats now, about 16" wide? With so little leg room that I couldn't cross my legs if the seat in front of me was reclined. I'm a slim woman, about 130 lbs., and I was very (very) uncomfortable. I can hardly imagine the discomfort for the poor woman next to me (a plump post-middle-aged lady). I would definitely fly Air Canada again, as the staff was great and the overall experience was good. But I'm looking forward to the end of this trend of reducing space per passenger."
Pros: "Everything about the flight was wonderful. Great plane, food, staff, entertainment."
Cons: "The layover at Toronto. There were several areas of the airport that we had to go through like customs, immigration for the US and to then find the plane to the US. I had two children with me too. I had staff in the airport either not be willing to point directions for me; rather chat with their fellow employees; or give me wrong directions, then change their mind. It made it more stressful and uncomfortable."
Pros: "Excellent New releases offered for in flight entertainment."
Cons: "That the plane was delayed and thus missed my connection and spent 10 hours on airport hell. The ground representatives were nice and tried to get me back home. The flight attendants on the flight itself were very busy."
Pros: "Space and meals"
Cons: "I didn't like the fact that my flight from the United Kingdom came in late and that resulted to missing my flight to Indianaplis and ruined my entire plan for the day."
Pros: "Flight attendants were very accommodating despite the full flight. It was comfortable and we received updates from the pilot and flight crew throughout the trip. Love Air Canada!"
Pros: "No hassle about size and dimensions of carry on luggage - yeah! On time departures and even early arrivals! Very polite and great customer service! Enjoyed the bi lingual (english/french) aspect of announcements! good movie/entertainment choices!"
Cons: "Air Canada was poor in staying on schedule which caused me to miss my connection. They did not have anyone in the airport to to guide me to where I needed to go to reschedule. It took 2 hours to claim my checked luggage before I could go to the hotel. Then when I called that night to reschedule my flight I was informed that I was already scheduled for the next day. It would have been nice to leave the airport with my boarding pass. Then in the morning had to stand in line for an hour before I could get a boarding pass for a flight that was again delayed. Luckily it was the last leg of my return trip."
Cons: "Plane was very hot!"
Cons: "I GOT TO THE COUNTER 50 MINUTES BEFORE BOARDING AND WAS TOLD IT WAS CLOSED. I HAD TO SPEND ANOTHER $800 TO GET BACK TO THE US. I WILL --NEVER-- BOOK A FLIGHT WITH AIR CANADA, AND I HAVE ALREADY ADDRESSED ON SEVERAL SOCIAL MEDIA SITES HOW YOU TREAT YOUR CUSTOMERS. i'M NOT FINISHED WITH THAT EITHER. ANY RATING SYSTEM I CAN FIND I WILL LET THEM KNOW WHAT HAPPENED TO ME. THE TWO WOMEN AT THE COUNTER AT HEATHROW WERE SNOTTY AND UNPROFESSIONAL. THERE WAS ABSOLUTELY NO REASON I WAS DENIED BOARDING. I HAD NO CHECKED LUGGAGE. I WILL ALSO NEVER USE KAYAK AGAIN, EITHER. THANKS FOR NOTHING."
Pros: "Movie & t.v. Selection Most staff were friendly and did a good job"
Cons: "The amount of interruptions for snacks, food, seat belts, etc. Limited space for sitting and moving around Crying children"
Cons: "There were not that many movies to choose from. I expected several hundred. Only a few dozen."
Pros: "Nice crew"
Cons: "The flight itself was good. The ground crew forgot about us in Toronto, adding extra time to an already delayed flight."
Pros: "Individual employees at the gate seemed like good people who got stuck in a bad situation."
Cons: "The check-in process was needlessly difficult. We had to check in less than 12 hours before our flight because the website would not allow access. We could not choose our own seats until very late in the process. Our family was split up (we encountered 8 other families also split up, including single parents with young children). When most of us fixed this problem ourselves on the plane, we got lectured by flight attendants about the "wisdom" of checking in early. Boarding was very delayed because of overbooking and confusion; some people did not make it aboard even though they had been guaranteed a seat. Crew was apathetic, at best. The food was deplorable."
Pros: "Gate assignment was only 44 minutes before take off and with the size of LHR got there after boarding had started. Confusion as right beside it was an AC direct flight to Toronto also boarding so lines were mixing. A hot meal provided which was good except for a stale roll and awful "salad". A hot wrap provided later in flight that was awful, should have used pizza pockets. Good crew and good flight. Always carry active noise cancelling ear buds or headphones."
Pros: "courteous crew; partially empty flight so lots of space to move and lay out Food and entertainment good Air Canada is always a great airline to fly"
Pros: "Lucky as this was not a full flight so I had the seat next to me empty and lots of legroom with a bulkhead seat. The attendants were very nice and the onboard entertainment had a good selection."
Cons: "The food is just not good. Air canada needs to get a new provider."
Pros: "the crew is great"
Cons: "I hate that air Canada charges for all your checked bags. Just charge me more for my flight and it wont seem like we are getting screwed. If at all possible I will avoid Air Canada every time for this reason."
Pros: "The plane appeared to be new. The TV screen was large and easy to navigate and the selection of movies very good. The crew was friendly and accomodating"
Cons: "The seats were very narrow and close together. It felt very crowded and I was glad I am only 5'1" -- I pity people who are of normal height. Also I was disappointed that a smaller plane was substituted for the original one that I booked, which necessitated a seat change [although I was still given the requested aisle seat]. The plane was totally full which made for a claustrophic flight. The food offered was mediocre, but I have come to expect that in economy."
Pros: "their ticket agents were exceptionally helpful in fixing Emirate airs problems"
Pros: "The crew and team did so wonderfully given a pretty bad situation. We had a passenger who had to be removed from the plane ... after that we tried leaving again, but due to a potential security risk went back to the gate a second time for a security sweep of the plane. This unfortunately caused us to be on the tarmac for two hours, but the crew did a wonderful job of keeping us informed, offering water, calming nerves, etc. Beautiful comfortable airplane as well."
Cons: "I have dietary restrictions and didn't feel there were many options. I wasn't aware that I could make special requests, so I will take advantage of that in the future. I did ask one flight attendant if the salad option was gluten free, and she said "I'm not sure," but also didn't offer to look into it further, meaning I didn't have food for my transatlantic flight. Luckily I took a few small snacks, but that was a little bit of a bummer all the same."
Pros: "hospitable, comfortable, not a full plane so room to move"
Cons: "can't think of a thing except would have liked a 2nd cup of tea"
Pros: "The choice of movies, they were very current with a large selection"
Cons: "I thought the crew could have been a little more personable"
Pros: "I got there"
Cons: "My luggage did not"
Pros: "Everything was good except the long layover"
Cons: "Shorter layover"
Pros: "Crew was friendly."
Cons: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."
Pros: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Cons: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."
Pros: "One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again."
Cons: "Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,"
Pros: "The captain was able to make up much of the lost time spent boarding."
Cons: "The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight."
Pros: "That there were no group calls for boarding"
Cons: "My seat"
Pros: "Crew were helpful."
Cons: "I had asked for a Muslim.mealor a vegetarian but there wasn't anything so I had only cheese and fruits which was a disappointment"
Pros: "There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX"
Cons: "Be like Swiss or Lufthansa. Charge less and give free water and snacks"
Pros: "Way better than the others who fly into Accra via London,slight delay due to technical problem but overall my next choice for sure."
Pros: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Pros: "fast lane boarding"
Cons: "no snacks"
Cons: "poor customer service."
Pros: "This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control."
Cons: "Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins."
Pros: "Good priority boarding"
Pros: "Seats were comfortable, food was good, efficient and friendly service!"
Pros: "Great service"
Cons: "Delay due to congestion at brussels"
Pros: "Everything was smooth"
Cons: "I was misinformed about the meal service in advance. But besides that I was satisfied with the flight."
Pros: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
Cons: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."
Pros: "Good value, Staff were polite and helpful. On time."
Pros: "Everything was fine"
Cons: "Beside for the music and movies, you should give us the possibility to make a search and find what we want to watch or listen"
Pros: "Easy to cancel Trip"
Cons: "Kayak did not have a system of knowing that I cancelled the flights"
Pros: "Crew members were very friendly, plane was clean, seats were comfortable, and flight was much quicker than what I thought it was going to be. Boarding was a tiny bit unorganized, but overall flight was great."
Cons: "Boarding was a bit disorganized. I had brought my carry-on but the lady at the counter said I had to check it with baggage (which ended up getting delayed once we landed for an additional 15 minutes)"
Pros: "Ok easy flight. Crew were great, really friendly:)"
Cons: "Seats to small, food humm? Dubious"
Cons: "Service for my mom was great!"
Cons: "I was not allowed to get on board even though the plane was sitting at the airport still and it was the airlines delay that I made me late."
Pros: "Friendly staff, informative captain when we were slightly delayed. Efficient boarding. Complimentary drink. Comfortable seats despite small cabin."
Cons: "Small aircraft so not much cabin space."
Pros: "I enjoyed everything but"
Cons: "....the morning snack and audio of the movies. Also, wifi should be available (even if it's an additional cost)"
Pros: "The crew members were kind and friendly and went the extra mile to be helpful."
Cons: "The entertainment screen was about 6 inches wide and there were only four movies to choose from (one that was older than the hills). The screen wasn't clear. Hard to believe that there was such poor technology for a flight from the U.S. to Europe. Also, there were no ports to charge phones or tablets which made it near impossible to watch entertainment on a phone or tablet due to low battery levels. The wi-fi was not strong. I typically like food on an airplane, but this food was not something to be enjoyed. I hope to not fly Brussels Airlines/United again. I'll stick with British Airways and American."
Pros: "The food and drinks were good."
Cons: "The flight left 50 minutes after it was scheduled to leave. We were sitting on the hot aircraft the entire time because the crew would not turn on the air. In addition, the host and his service was terrible. When I asked him for water, he told me that I could find it at the back of the flight and I should go get it myself. The other hostess on the other side was handing out waters to whoever needed it. When a passenger sitting next to me asked for a spoon to eat his meal, the host shrugged his shoulders and didn't come back with one. He was blatantly rude and ignored his passenger. We were also not given blankets on an 7-8 hour flight. It was only on request. People who had requested one were then asked to fold and return their blankets (they were not asked kindly) before landing. The selection of tv, music, and shows on board were terrible as well. Barely any selection. Needless to say, this was the worst service I have ever had on an airline."
Pros: "The food was tasty and it was nice to enjoy a glass of wine with dinner"
Cons: "The flight was delayed significantly and led to a travel nightmare and us missing an important meeting."
Pros: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Cons: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Pros: "Keep working as this and we always travel with you.Thanks"
Pros: "The welcome."
Cons: "Many passengers with their shoes AND socks removed. Chairs were extremely uncomfortable."
Pros: "Always great to fly on a 5 across Avro."
Pros: "Pleasant crew,good ice cream"
Cons: "Meals are OK by repetitive if you have several long flights in one day."
Pros: "Alles goed"
Cons: "The delay (due to weather) that caused me to miss the connection."
Pros: "the cabin crew was wonderful. We were delayed by half hour on board they kept us informed and the service was excellent"
Pros: "all was good"
Cons: "Too noisy tp sleep and It was a long flight, but not your fault."
Pros: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
Cons: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Pros: "Same as above"
Cons: "Same as above"
Pros: "I loved the crew and the ease of boarding"
Cons: "I had a full day of flying, and there weren't any snacks made available!"
Cons: "Need more movies. Fly this route all the time and very little change."
Pros: "Due to my husbands frequent flyer status, we were able to upgrade coach seats to premium free of charge - which afforded priority boarding and more comfortable seats - although, there was not much difference in legroom or general space. This flight was not full, so I had an empty seat next to me - always a good thing on a long flight. Lots of movies and entertainment available to fill up the hours. Served food and drinks constantly (3 meals plus, if I remember correctly) but the food was pretty bad. One of the bathrooms was a generous size, which made it more comfortable."
Cons: "Boarding was confusing. They separated out groups but did not make clear where each group was to go, which caused unnecessary jam ups. Stewardess on this flight that served my section was rather grumpy and unhelpful. Seat in front of me was broken so it leaned way back into my lap, making it difficult to eat or read on my e-reader. I had a premium seat, but there did not seem to be any difference in leg room or the size of the seat than normal coach. Although there was several meals - the food was horrible. Best to take your own aboard. We were delayed getting off the ground, having to sit on the plane for a while before take off. We landed over an hour late."
Cons: "My flight was scheduled to leave at 6:20 pm 06/08/16. Took off at scheduled departure time but an hour into the flight had to turn around due to navigation system not working (2hrs flying time). Navigation was fixed, took off for 2nd time at 10 pm, fell asleep, awoke at 3 am to a messge over the intercom stating navigation had went out again and we had once again turned around and we were just outside of Chicago (6 hours flying time). I spent 8 hrs on a plane to fly to my origin airport. This was my first overseas flight and my first time flying with United. I got a frozen turkey sandwich and sorbert for dinner. I have been placed on an American Airline flight leaving at 8:50 am but I needed to be in London at my scheduled arrival time. I've lost approximeny 14 hrs of my trip including irreplaceable reservations that I've missed as well as very important time with my significant other that I get to see once every 2 months. I took off unpaid vacation time for this trip as well. Please contact me via email or cell phone to discuss what sort of compensation can be done for this very unfortunate chain of events."
Cons: "Plane temperature was very cold the entire flight. And WiFi entertainment did not work the entire flight in economy."
Pros: "Crew on flight were outstanding. Brussels airlines is part of United! However, for a long flight, would be nice to have outlets or USB to charge electronic devices since no individual monitors - many used United app with Entertainment!"
Cons: "Every time, I board my United flights at Heathrow, London airport, the staff makes the customers very stressed out. First, customers can not see the signs for the different groups (1,2,3,etc.) and the staff makes you feel like that you should know the process (when we don't)! A couple of suggestions, 1) the staff needs customer training, and 2) have some staff outside boarding area to help direct people to different groups NICELY!"
Airlines flying from the United Kingdom to Moncton have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the United Kingdom to Moncton
Masks required on board, masks provided on flights from the United Kingdom to Moncton
Social distancing seating
Middle seats unavailable to book on flights from the United Kingdom to Moncton
Testing for antibodies, testing for symptoms for flights from the United Kingdom to Moncton
Waiving of change fees. Search flexible flights from the United Kingdom to Moncton