Daily cleaning, installation of cabin HEPA filters on flights from the United States to Prince Rupert
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Scores according to KAYAK customer reviews
Pros: "Great crew, prompt take-off and boarding / de-planing"
Cons: "Seats were dated and uncomfortable"
Cons: "AC would always delay"
Cons: "Ran out of the best meal option in Business Class..."
Cons: "70min delayed departure exhausted a three hour window I had to get through customs, get my luggage, and get on the London Underground to get to Liverpool Street Station for my connecting train. Means I’m out $40 Canadian for a ticket that went unused."
Cons: "Air Canada Check In staff were extremely rude and unhelpful. My flight was at 7pm and I arrived at 6:10pm because I got stuck in traffic. I had already checked in online, all I needed was to get my baggage tags and drop my bag off. Instead of telling me where to print out my tag, they made me stand in line to talk to the check in staff at the counter. By the time I got to the counter, it was 7:40 and there was zero chance of my bag being checked in for this flight with the staff showing me attitude. When I told him that all I was here before the drop-off time and all I wanted were tags and that his other staff just told me to line up without helping, he just said "you can buy another ticket for the next flight or leave your bag here and pick it up when you return from your trip." Honestly, the worst customer experience I have ever had!"
Cons: "We flew from Toronto to Calgary, the original flight was suppose to be from Toronto to S.F. we were told that the original flight had been cancelled because the flights did not match up, the one coming from Aruba got in to late to make the connecting flight it was a nightmare i will probably never fly Air Canada again nor will i recommend to others"
Pros: "great service from start to finish would use again"
Pros: "Chairs and the space was very good."
Cons: "Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast."
Pros: "We neglected to pre-order a vegan meal bu the flight attendants went out of their way to provide us food we could eat. They never showed signs of frustration or impatience. We were so appreciative!"
Pros: "The boarding was smooth. The attendant at the checking was very friendly and courteous, the website information on the luggage weight was incorrectly worded and we had to transfer some of the clothing to a carrying on bag. The wheelchair attendant was very friendly and courteous she made my mother feel relaxed since it was her first time traveling alone as a disabled person."
Cons: "A snack should have been served. Only juices were served. An announcement should have been made for layover passengers to purchase food at the airport if they are unable to purchase on board with a card."
Pros: "The flight crew were great and very accommodating."
Cons: "A majority of the passengers on flight either barely caught, or missed, their connecting flight due to this flight being so delayed."
Cons: "At least snacks could have been given..."
Pros: "Flight crew were friendly"
Cons: "Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection."
Cons: "I could not travel due to the fact that Im pregnant and it is of really high risk and the airline did not help me. I lost my money and could not even get a credit to travel later."
Pros: "Flight staff was very professional and very helpful to those who asked or presented a need"
Cons: "When arrived I was told flight was oversold. Told person at desk if needed I could offer my seat as I did not have a definite reason to be home . I was SHARPLY addressed by her that there was no other flight that day so not necessary. WHAT?? made no sense and if seat not needed she could have just said thank you. Proper PR"
Cons: "Entertainment system is outdated and not functional"
Pros: "service, friendly attendants, amenities"
Pros: "I never got in my flight home for my aunts funeral and to get back to work because nothing on your website warned or notified me that I needed a visa just for a connecting flight on Air Canada so not only did I lose my money I was denied my flight denied the chance to be at my aunts funeral and get back to work. So my honest opinion is that I am extremely disappointed and deeply saddened by this evtire ordeal now I have to spend more money to purchase another ticket with another airline to go home. Thanks for the hassle! Aslim Hosein."
Cons: "Seriously? NOTHING AT ALL and I wish I could select no stars"
Pros: "Im not impressed with air canada. Every time I fly with them there is ALWAYS a delay. I understand that they cant help weather. But when your flight gets delayed over an hour due to their own computer system failing on the way to newyork and to not be compinsated at all its not acceptable. Even on my way home from newyork we were supose to board at 7:55pm and ended up boarding at 9:40pm. they decided to pick and choose people to be boarded on the earlier flight that was right before mine. Not at all fair. I used my whole 30 minutes free wifi (that cuts in and out constantly)before we found out about the delay then I was left with nothing. Not cool when you cant contact anyone. Also REALLY ANNOYING. and the staff are rude if you ask them anything. Then on the plane i wasted 5 bucks trying to buy wifi since you guys dont even have it on your planes for free like delta does. Even then you pay for the worst wifi on the planet where your messages take a half hour to go through and over my whole hour and 10 minute flight i had 3 messages because of your horrible gogo wifi. Waste of money. Overall this whole air canada experience made me want to rip my hair out and stressed me out to the point that I dont want to fly again. I will more then likely not fly with you guys if it can be avoided"
Pros: "The flight was smooth and on time. For the most part crew was friendly."
Cons: "I'm 5'2" med. built and felt the seats cramped with little leg space. My seat had cold water dripping down onto my head and neck from the vent above the window. The flight attendant's response was "it will stop after a little bit". Disappointing."
Pros: "The cost is to high especially not coming with a meal"
Pros: "Flew through custom and was comfortable on the flight. Flight attendants were nice and attentive and made sure i had what i needed. I was happy with everything overall and intend on flying again soon!!!!"
Pros: "Cabin was clean and got the seats I wanted."
Cons: "Cabin was understaffed. The entertainment system required their app which you have to download before you get on plane."
Cons: "Flight was late from Barcelona to Mintreal by an hour. I needed a wheelchair - didn't show up! Then pulled a muscle trying to get through customs and they barely held my flight to Chicago. Made it, with No Help. Late into Chicago and still no wheelchair. There was no one from whom to get help. Finally a United Airlines employee took pity on me and got a wheelchair to me and got me to the flight - again, just barely. Over 20 hours in the air, no assistance and poor food. I will never fly air canada again - ever. Not worth the savings. I've spent an entire week recovering and spent the savings on physical therapy due to the damage to my legs."
Cons: "We were late getting into Chicago and I missed my connection to Albuquerque. I was scheduled to arrive at my destination at noon and because we were late, I didn't get home until almost midnight."
Cons: "The horrendously long lines going through security!! I am 77. My husband is 81. Standing in those very long lines was extremely fatiguing. To the point we are rethinking ever flying again. They were bad bookends to an otherwise great trip."
Cons: "Plane was 3 hours late. 10$ meal voucher was all I was given. Had to run to make my connection to europe. Causing lost luggage for 3 days."
Pros: "All the crew was nice and helpful"
Cons: "No wifi, bad tv options, bad food,"
Pros: "crew was awesome"
Cons: "that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this."
Pros: "Left on time, arrived on time."
Pros: "The crew was very helpful."
Cons: "Entertainment was terrible."
Pros: "The meals provided from London to Montreal were delicious! Best food I've had on a plane before."
Cons: "there really isn't much room in between seats. You can't even lean down in front of you to pick up something with out having your neighbors move."
Pros: "The flight from DC to Toronto was late around four hours and after we got on the plane We went back and we were waiting at the airport while get more fuel and which repaired the fault on the plane. so I was late for my next flight to FrankfurtSo I was put on a flight to Frankfurt with a connection in Lisbon.In the end, my suitcase was lost and I got it only two days later. Never I will no longer use AirCanada small planes !"
Cons: "Cancelled flight and didn't even tell me a reason. They couldn't even make reservation for hotel. Hotel sent me back to airport because i didn't have voucher which AIr Canada guys said they can't make one? Everything didn't make sense. And they told me not to come again. They took like... whole day to book another flight. And i had hard time understanding what they were saying."
Pros: "On the whole it was a pleasant experience despite the flight being late."
Cons: "I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened."
Cons: "Never made it because of long delay of connection flight. Toronto airport is extremely poorly organized. Huge lines everywhere. Air Canada staff had no idea how to help. Rebooking very slow because 4 out of 5 staff was out for dinner. Air Canada overall: Awful service. Disorganized. Staff lack information."
Pros: "Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems."
Cons: "The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness."
Pros: "The service was good"
Cons: "There was no entertainment."
Cons: "Flight was delayed for hours first without any communication, later with very unclear communication. Spent multiple hours at the airport just to have to fly out next morning at 6:30am. Wasted day, wasted night. Delays can happen, but according to the finally communicated cause this could all have been communicated early on (crew not available in Cleveland, that was two flight legs earlier)."
Pros: "The crew was very nice and accommodating and the flight itself was great"
Cons: "We had a 2 hour delay and almost missed our connection"
Pros: "The attendant at check in was very personable and friendly. The food was decent as airline food goes. The entertainment I enjoyed as there were some old classics I enjoyed watching again and there was music I enjoyed. The crew was pleasant and tried to make us comfortable."
Cons: "I didn't like being put on standby when we purchased our tickets months in advance. Then being led to believe that we might be upgraded to business class only to be given the very last seats in the plane. That was not right or fair. We were also not the last to check-in."
Cons: "It got cancelled and the service was horrific"
Pros: "Newer plane in good condition. Crew was good"
Cons: "Food was pretty blah"
Cons: "The flights were booked much too close together to get through Customs in Canada. If we had arrived on time we would have had only 1 hour and a half to make it to our next flight. However, our flight was late leaving Dublin. It was extremely stressful and we had to literally run through the airport to try to get through customs and to our next gate. if that flight hadn't also been delayed, there was no way would have made it"
Cons: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."
Pros: "The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful."
Cons: "Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,"
Cons: "The flight was 3 hours delayed and we were not kept informed. In fact, the airport boards still displayed that this flight was on time, which was not correct. I kept getting emails of a change in schedule, but no reason was given by personnel at the gate. This was really a bad situation for me as I was meeting my daughter in Toronto who was flying alone with her infant son and she needed my help."
Pros: "Friendly crew and quick flight once we got moving"
Cons: "The flight left over an hour late with no real explanation as to why"
Airlines flying from the United States to Prince Rupert have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the United States to Prince Rupert
Masks required on board, masks provided on flights from the United States to Prince Rupert
Social distancing seating
Middle seats unavailable to book on flights from the United States to Prince Rupert
Testing for antibodies, testing for symptoms for flights from the United States to Prince Rupert
Waiving of change fees. Search flexible flights from the United States to Prince Rupert