Pros: "Crew was little nice and helpful"
Cons: "1. Good tasted like it was spoiled 2. There was a bad smell inside the airplane 3.boarding took forever 4. There was no entertainment system in 15 hour flight"
Pros: "They were ok."
Cons: "I think so."
Pros: "Usual air India good service"
Cons: "We were told luggage to be collected at vasco de gama. It was unloaded at Bangalore. We then had 13 hours stuck in the airport with our luggage. Had our luggage not been unloaded, as expected, we would have a bit more freedom to move about. My luggage tickets had come off so I had to re-check in in. They then gave me the wrong labels saying i had to check in at internationals. This caused terrible chaos and they did not seem to understand when I tried to explain that going from Bangalore to vasco de gama was domestic. Other than that a pleasant journey."
Pros: "timing and service at airport"
Pros: "Food was good."
Cons: "Seating could be better. I was stuffed to the middle seat."
Pros: "On time Baggage handling is quick"
Cons: "Inside cabin cleanliness is bad"
Pros: "The food coming from India was a notch above the food going there, perhaps because one is prepared in India where it is more economical to supply. I would definitely take the airline again, because of the value/price."
Cons: "The restrooms need more attention and the entertainment system has some glitches."
Pros: "It's very good above all"
Cons: "Entertainment not their"
Pros: "Absolutely nothing."
Cons: "The flight literally stinked. I would have volunteered to donate them couple of air fresheners. Air India doesnt deserve to be in this business."
Pros: "Schedule Convenience"
Cons: "My seat would NOT recline. For a 15 hour flight with non-reclining seat was painfull. I complained to the crew member and he just passed it to someone who never came and checked. When I inquired again, he told me that it was a mechanical issue with the seat and they other with same issue. He said sorry, it will be repaired once on ground. Mu back is hurting after one full day of rest at home. Just they don't have any courtesy or customer satisfaction mind set. This is why they are loss making airlines. Next time will take another airlines."
Pros: "Only onboard forc1 hour. Staff seemed very nice."
Cons: "Only a short flight so nothing to comment on."
Pros: "Staff was very courteous overall. Food was ok. It used to be better in the past."
Cons: "entertainment was not working with few head phones on different seats. Ground staff can be more organised in traffic management at the time of boarding the plane. Different staff was giving different instructions aggravating the passengers and the staff members in return."
Cons: "Very bad handling of passengers the way of handling the situation as a stewardess or air hostess was bad a very bad reputation for the great Air India first time such experience"
Pros: "On the Dreamliner airplane there was plenty of room, even in economy, for my legs. Even for the 5 minutes when someone leaned back I was comfortable. Movie selection was great and the service excellent."
Cons: "There was nothing that stood out as disappointing."
Cons: "No response in providing wheelchair assistance even though we requested via online/ calling airlines customer service/ Requesting Crew after landing."
Cons: "Overhead reading light and TV display were broken rendering me without entertainment for 16 hours. I couldn't event charge my electronics to use them as a flashlight to read my books as the USB chargers were broken for the whole row. I couldn't even get the attendant's attention for a while since the attendant call-button was broken. By the time she walked by next (hours later) she restarted it but it didn't fix the issue and I had no way of getting her attention again for a while. Really awful experience."
Cons: "Food was not cleared in a timely matter. The quality of food was not good, in fact one breakfast I got the eggs were so severely overcooked that they were not edible."
Cons: "Very rude"
Pros: "That I got to Muscat in one piece."
Cons: "Got degraded from Business to Economy, after having bought a business class ticket and still no news on when I will get my refund (after writing twice to the booking website). The plane looks and smells old, the staff is clueless about most things (even what they are serving for dinner!). Over all lack luster experience, surely not putting myself thru an Air India experience again."
Cons: "Food not good. Smells preservatives. Why do you give bread and call Indian. Crew not courtious n not helpful Media not good"
Pros: "Meals served on time, courtesy of crew appreciated; being escorted to gate before takeoff due to delay of earlier flight"
Cons: "Seat near the toilet, so constant crowding. Shd have better entertainment- more selection of movies, Indian and English. Would have appreciated being taken in the electrical buggy, being a senior citizen, especially where the time factor was important."
Cons: "At first, Air India checked our bags and made us wait for approx 4 hours in airport saying flight delayed and later after 4 hours said flight is cancelled and told everyone to go back home and come back next day to their office that is located away from the airport to rebook the ticket and they did not offer to refund the ticket. They never gave us our bags until after 8 hours something. They never cared of anyone for the entire 12 hours while we were in the airport. We had to spend our money to eat during the 12 hours time spend waiting and ended up booking a hotel room and buy another ticket from a different airline as Air India said they will not be sending us to the next flight as that is for the new passesngers only. Unbelievable experience. We had several stuff tied up to do once we arrive and we went through a nightmare to figure out several items. We did not have phones to communicate and had to go through hell to find a phone to talk with our kids who spend lot of time buying us the hotel room and air tickets for the next day on a different available airline."
Cons: "No onboard entertainment"
Cons: "They did not allow me to cancel the flight even though I was unable to fly."
Pros: "Nothing in particular!!!"
Pros: "I told one of the crew members if she can change my seat because my screen wasn't working. She told me she will be be back but she never did come back."
Cons: "The attitude of the crew member."
Pros: "Easy boarding process with premium economy (or Economy Privilege, for Brussels Air). Flight wasn't so full so was easy to move to an empty row for more space and ease of sleeping on this overnight flight."
Cons: "(1) Unfortunately couldn't do web check-in because I had bought the ticket through Air India; and strangely the e-ticket receipt only mentioned one time that it was co-chaired with Brussels Air, which caused confusion at the departure terminal. (2) Food quality was poor, with a soft soggy sandwich as the first snack/meal on this overnight flight; then a breakfast with soggy egg and tough chicken. As I wasn't feeling well, I asked a flight attendant for an extra bread roll, and she grabbed one from a tray just collected from another passenger and tried to offer it to me!! Then she stopped short, seeing the packaging was open and went to get another. Needless to say, that was pretty appalling -- and also very surprising given this was a Brussels Airlines plane and staff. (3) Given above, I had a surprisingly poor experience on this flight. I have flown on Brussels Airlines before so was really surprised by the unexpectedly less-than-average quality of service and food."
Cons: "3 hours late. uneatable food"
Pros: "food crew"
Cons: "not working earphones broken food tray"
Cons: "Entertainment system didn't work in economy or business class. 14 hours is too long for that."
Cons: "Seats are extremely small with very little leg space. AC was not working throughout thd flight. LCD was extremely slow. LCD touch was not working. Food was just OK."
Cons: "Mumbai ground staff helpful & pleasant."
Cons: "the main reason why i find the service provided by the airlines to be beyond poor is because the connecting flight was delayed by more than 6 hrs and there was no assistance from the airlines staff regarding the next flight or the amount of delay. The flight got delayed because of weather conditions which is not the fault of the airlines but keeping stranded passengers informed is their most important duty."
Cons: "Pathetic flight ..won't travel again and won't recommend anyone"
Pros: "The take off and landing times are excellent."
Cons: "Business class service was like economy. Dirty bathrooms. Poorly trained staff. Dirty interior. Seat did not work."
Cons: "Air conditioning was much too cold."
Cons: "Entertainment system does not work"
Pros: "Good food which is very unlikely otherwise. Indeed a pleasant flight !"
Pros: "1 hour check in at Kolkata to Delhi, at first wanted us to recheck bags at Delhi. Finally, bags checked through, but needed to get boarding passes in Delhi. In Delhi, 80 minutes at the desk before boarding passes. They suggested we didn't have return tickets, and kept asking for more information. And this was at business class desk! Finally took 4 of them at the desk to take care of it, and then we were so late couldn't get seats we wanted. Unbelievably bad! Beware!"
Pros: "I have to admit they are predictable -- after quite a few flights with them, I always experience:"
Cons: "- their inability to run a flight on time, and - their lack of procedures accepted everywhere else in the world as to checking passengers and luggage through for connecting flights"
Pros: "See flyght attendants r very rude n they just like act they don't like care the passengers, n. The bath rooms maintenance is more than worste . They don't check tissues three times food is commission based program for officials v need two times proper food they don't serve coffee tea proper staff r so rude they government employees they don't care"
Cons: "Staff should change compare to other flights these staff more than worst they have job guarantee because they have protection. All domestic flights have seat monitors they never work s n y they don't work . This is public money please dear aviation minister mr. Ashok gajapthi sir! U r a non corrupted leader in India v can say proudly . U should look into that now r never please solve these problems make proud AI"
Cons: "Boarding was a bit disprganized"
Pros: "Great food and convenient"
Cons: "U hv to get used to lots of infants crying etc.. Overall noise levels"
Cons: "There was only one counter for the entire passengers to check in. After standing in the que for 2hrs with arrogant Air India staff treatment, i was forced to think why the h**l I booked in Air India. The flight got delayed for 6hrs and I was asked to come at 09:30pm to the airport by Air India staff. All I saw after entry was a big panic crowd with anger standing at the one Air India counter. The staff were absolutely not bothered of whos standing and for how many hours. They have no clue of how to manage a crisis...B*** S***."