In- flight crew was upbeat and helpful. Fluid boarding. Food options for purchase ran low on healthy options half way through cabin. Mr Noodles soup is a very low end option. There's far better brands available on the market ie : Nongshim soon veggie and Nongshim Shin Black beef broth. As a diabetic; I would have ordered cheese and crackers but were sold out before row 20.
Pros: "no"
Cons: "I was not on this flight as a mistake was made by either Kayak or WestJet. I was not refunded my money which I think is unfair."
Pros: "Very little"
Cons: "Rough weather. Stopped delivering water and snacks. Seat belt off and no attempt to continue water and snacks for 20 minutes. Then started back at front again to those who had already been served once. When got to me no snacks offered. Had to ask."
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Pros: "The crew was wonderful. Boarding was orderly and there was enough overhead space on this full flight. Even though the flight left later than schedule it was not a terrible delay. The overall experience was the opposite of my last flight on West Jet."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "Good legroom in premium economy, power outlets at all seats"
Cons: "WiFi speed was terrible"
Pros: "Always a pleasure when flying with Westjet. Crew is always better than Air Canada"
Cons: "Update the seats please. They are so old and there was no cushion"
Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("
Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."
New jet. Lots of leg room. On time departure. Early arrival. Reasonable airfare. Excellent online experience.
Porter uses the intelligent and logical way of boarding a plane - from the back.
Nothing , two weeks of dealing with booking glitches on porters side , as our main international carrier was fine ,we were assured. When we got to check in everything would be smooth , we were confirmed there would be no issues, guess what happened? After an hour and a half at check inn we were told there was technical glitch involving payment we may not be able to fly , which would have set off a catastrophic chain , the undue stress on my family was unbearable .
They really communicated well advised well in advance of a delay. Contacted to tell me it was almost time to go and to do a check in.
I can't praise the crew enough on how fantastic they where West Jet could learn alot from Porter about customer satisfaction
Porter, like most airlines, need to improve their baggage policies. In reality, there are no longer 'cheap flights' because passengers pay exorbitant baggage fees.
Communication at the gate was adequate. Boarding was orderly. Seats are decent, with a reasonable amount of leg room. Flight was only 1.5 hours, so only a modest snack service (short bread cookie or small bag of chips) and a drink (coffee, tea, soda, cup of beer or wine). Exiting the plane was also orderly. Overall the flight was fine and the price reasonable.
Pros: "Nothing"
Cons: "Porter declined re-booking the flight due to weather conditions and forced us to purchase new tickets. Reservations made through anything other than Porter are treated poorly, service can be declined due to overbooking."
Pros: "Crew was great. Enjoyed the free wine"
Cons: "Include baggage and seat in price. Such a bummer to pay more at the airport"
Cons: "Horrible customer service. One plane was not fit to fly so delayed 30 minutes to get another ready, then after flying 30 minutes, had to return to airport because the plane had mechanical issues. Then after an hour being held without bathrooms at gate outside lounge, we flew and landed 4 hours late."
Check-in agent at YYJ was very terse and unfriendly, And this was at the priority check-in post. Maybe she was having a bad day. The flight was an hour late leaving. On board crew were great. Waited 20+ minutes for priority baggage at YYZ, so got to my hotel much later than expected. On balance, not a bad experience.
Several delays caused us to miss our connecting flight. (Be sure to ask for a meal reimbursement) Several ticket counter people were too stressed to answer our questions regarding new connections.
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Pros: "Entertainment unit and comfort were standard 5/5 for both"
Cons: "Boarding a massive 777 is difficult but some how other airlines do it smoother. Not sure how boarding 3 zones at once makes sense, which created a long que. Plus a delayed plane didn’t help the matter Unnecessary comments by one crew member while passengers were putting away their luggage were over heard and provided no value to the situations. Cup of noodles and a 3 tiny pieces of beef plate were provided for dinner which was very disappointing. While a typical egg breakfast and snack were also provided. Hot beverages were generally not served due to turbulence and water service during the 12hr flight was minimal."
Cons: "Started off by being 40 mins delayed. Not bad, compared to the 4 hour delay I had going to Vancouver. Flight was super uncomfortable. Upon arrival to Toronto. The gate had ice on it. So we had to wait in the plane for over an hour before we could get to a gate and off the plane. And then the entire plane of people (300-400 people I believe?) had to wait for our bags to come out for TWO HOURS! Meanwhile flights from Vancouver that we’re supposed to leave after us , left before us, got there before us, and got their bags before us. Horrible trip. I could not believe how unprofessional and unprepared Air Canada and the Toronto airport was during the holidays!"
Pros: "We had a very good experience with Air canada and will use Air Canada again."
Pros: "Air Canada has one of the best buy on board menu's of any North American carrier. They even allow you to purchase Business Class meals (subject to availability of course). Flying on the older 767-300ER also has more shoulder and leg room than some of Air Canada's newer configurations for the 787 and 777."
Cons: "Air Canada's boarding process is a bit frustrating. On American Airlines and United Flight attendants make announcements over the PA to (a) step out of the aisle to let people pass, and (b) place larger suitcases in the overhead and smaller bags under the seat. That way they try to ensure there is enough bin space to accommodate everyone. Passengers on Air Canada stuff everything in to the overhead bin and nothing under their seat, leaving little for those boarding after and delaying the flight because flight attendants are looking for bin space. If they were more pro-active, it would speed things up."
Pros: "Rouge is not air Canada"
Cons: "As someone who flies AC quite abit. Rouge is not AC"
Cons: "In the past Air Canada has been great. This past experience makes me never want to fly again. In-flight entertainment is the worst I have ever experienced on an international airline. Entertainment options were very limited, and it didn't work for most of the flight (crew tried resetting the system, to no avail). Crew were inattentive and seemed more focused on hanging out in the back of the airplane socializing with each other. Food was terrible, and I am generally pretty easily pleased when it comes to food. Return flight was delayed twice without any announcements or explanations in the boarding area. Flights were completely full and airplanes were old and uncomfortable. This flight was cheap for a reason. Pay the extra amount and fly another airline."
Flight delayed by 4 hours but no communication. With passengers until after the posted departure time became apparent the flight was not going to board even close to on time.
Flight was sent canceled. The absolute most useless staff I have ever witnessed. Utterly careless - literally could not care less. 100% never using this airline again.
Poor communication at the check in counter and boarding gates.
Other then the screaming baby the flight was fine, nothing special
Check in experience was smooth, and the flight attendants were courteous and friendly. Very positive experience overall, thank you all!
Flight arrived late but other than that everything else okay
Great price for a new plane. Only offered water which we knew.