Daily cleaning, installation of cabin HEPA filters on flights from Virginia to St. John's
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Scores according to KAYAK customer reviews
Pros: "Crew was friendly"
Cons: "Not as nice as the flight to and from Honolulu"
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Cons: "crew was rude and unhelpful with delayed flight"
Pros: "I appreciate the upgrade to the first class."
Cons: "Taking a bus for boarding"
Pros: "the asian guy steward was the best he made my 12 year old happy by providing the pizza and food that she ordered perfect its just the professional way he serve it was exceptional a kind word"
Cons: "My direct flight was cancelled and rebooked with a connecting flight."
Cons: "I wish there was more options with the seats. I would have liked to have my legs out more so they reached the part where I could rest them on the end which is raised and at the same time have my back in a more upright position. This plane did not have that option. I have had it on other planes."
Cons: "The waiting area at the Boston airport is poor. It is very small, rundown and with limited access to refreshments. It's ok but certainly not a selling point."
Cons: "Very cold plane"
Cons: "Selection of movies was not up to par.The movies were all old with few new ones.Hoping the section would be better next year. Crew at front desk should be more organised in the boarding procedures at both toronto and delhi."
Cons: "One hour late"
Cons: "Terrible experience. I bought 2 tickets for my parents from New York to Shanghai a month ago. But on the day of flight, Air Canada refused their boarding, stating that they did not have Canada visas, the fight would transfer in Montreal which needs Canada visa. I had never heard about it and it was never mentioned when I booking the tickets. I called the first customer service who was rude and not helpful. Finally, I found out that my parents had to transfer to Toronto, which does not need a visa. But in order to make the change, I had to pay Air Canada extra $1180, which were more expensive than the tickets self. At that time, I had no other choice. I am really upset. I want to warm all Chinese who don't have green card or Canada visa that do not buy tickets from Air Canada. Their customer service told me that they did not have the obligation to list this kind of information on their website. So if you choose Air Canada, you lose your money and deal with all the hassles by yourself. I will never use Air Canada in my whole life again."
Cons: "Flight was cancelled"
Cons: "Flight was delayed"
Cons: "The flight was late."
Cons: "My flight was delayed by 3 hours, no information was provided on the delay and further delay at the gate waiting for the crew."
Cons: "All flights were delayed. makes for a problem to connect to the next flight."
Pros: "Decent movies."
Cons: "4+ hour flight with, no snacks, lukewarm drinks, out of food items, charged for headphones, crappy sound, unfriendly staff. Flight was NOT cheap. Drop the rates and offer no service; that would be far preferable to what is going on now."
Cons: "No end to delays."
Cons: "No wifi"
Pros: "Flight was good. Left a bit late but made up time"
Cons: "Security took nearly an hour to get through even though it didn't look very busy."
Pros: "Crew was curtious and professional."
Cons: "My inflight entertainment was not working, the sound from the headset was a high pitched screech. This was a long flight with no entertainment."
Pros: "All was well. Thanks"
Pros: "The entertainment system"
Cons: "No food!!"
Cons: "Not aconfortable plane"
Pros: "Boarding process was good"
Cons: "No free snacks offered"
Pros: "Nothing !!!"
Cons: "My luggage did not arrived until 4 days in to my trip. I was told that some of my luggage ended up in China. It messed up the wedding ceremony that I went for. Gifts that I bought all got broken, the bag all torn. Air Canada refuse to upgrade my flight as a compensation. All their representatives did not help or provide any support. Other than stating "we are sorry". I and my family and friends will never fly with air Canada again."
Pros: "The ONLY part of flying Air Canada that I used to like was your partnership with SAS, over the past ten years I have lost more airtravel points through Star Alliance troubles than I could have made in the decade before. Luckily when I fly from my birth place of St. John's NL, you're ground staff are the absolute best! I can give "shout outs" to each and every one of them. From those ready for retirement to the new staff just in from "who knows where", they get the whole "customer service" priority that your airline needs to focus on. Your management in Halifax "Sharon" is out of this world too, other than that whether through Lufthansa, Air Canada or anywhere I would travel, seeing that red leaf on your wing would make me ashamed to be Canadian."
Cons: "I paid extra for a seat to ensure leg room, all I got was ear ache! The flight - although half empty had no place for my briefcase, but I was "ordered" to push my sealskin bag under the dirty greasy seat in front of me. When I requested they store it upfront for take-off & landing - the french female steward started flirting with the man sitting next to me and didn't even offer a response. When drinks came around - I was handed a half empty glass with juice on it's exterior and borrowed a napkin from the next seat. Later I did get a napkin "thrown gently" over the person she enjoyed speaking with. I was happy to wait until connecting passengers disembarked before the local traffic, but was appalled when the more senior female steward stopped a local passenger who I know has anxiety about flying - to insist she let the other passengers off first. Air Canada needs to be educated on what human behaviour entails, before they can graduate to customer service. Together with my first name, you can know my last name is Floyd"
Pros: "Service on the flight is always good and the transfer in Toronto was seamless."
Cons: "The departure area in Boston is dreadful. no room and no amenities. Straight out of the 60's."
Pros: "Seats are comfortable and I had plenty of leg room."
Cons: "No snacks offered with drink. Boarding wasn't well organized. Toronto airport is horrible... long lines at customs and security caused me to miss my connection for the second time in a row."
Pros: "The 767 can be a nice plane when you don't try to cram almost 300 outdated seats onto it."
Cons: "Purchasing airline tickets is about the only thing I know of where the customer is not told what he is buying. This plane had no entertainment system and the bare minimum in legroom. I expect better from Air Canada. I will not book a long flight on Rouge - or Air Canada again. I am sick of the constant disappointment."
Pros: "Air canada needs a serious serious overhaul of the way they treat their customers especially those working at the Toronto airport I find their employees have an "entitlement" mentality that other carriers do not Customer service seems to be a priority not talking to your coworkers about the weekend while serving your customers"
Cons: "There was one employee who suggested to take an earlier flight and was very helpful Little things go along way"
Pros: "Being transported safely to yyz"
Cons: "How cheap the airline is compared to west jet and caribbean airlines"
Pros: "almost nothing"
Cons: "Pre-boarding wait is extremely long with all the different groups. Seems you always have a problem with carry on luggage so those in Group 5 will always be forced to check-in unwillingly. Staff taking ticket is unfriendly at gate - i was YELLED at because I had a thin garment bag along with my small international carry on and purse. it was considered 3 bags .... since when does a dress inside a garment bag warrant a full other carry on? It could have folded into my carry on but the purpose of a garment bag is so you do not have to wrinkled it in your luggage. He moved me to the side and told me I needed to check it in, I was NOT allowed to hang it in the plane b/c i'm not a business passenger. WTF. After 10 min of waiting on the side I folded up my garment bag and shoved it in my purse - after another 5 min he gave me my luggage and told me to head toward the plane. Worst. Flight. Ever"
Pros: "-Staff offered free things like headphones and 15 minutes of wifi access to compensate for multiple delays -Cheap! -I was rescheduled to this flight after my previous flight was delayed and prevented me from taking my original flight back, but I was moved up to boarding zone 3 in return"
Cons: "-Significant delay prevented me from checking in to my room, which was highly inconvenient. Fortunately I had a friend who was willing to have me, but if not (and because the nearby hotels are filled up due to the beginning of freshman orientation at my college), I would have had nowhere to stay after 13+ hours of flying and exhaustion. This alone significantly hurt the experience."
Cons: "Staff was rude. And I was seated next to an alchoholic"
Pros: "Really enoyed the personal entertainment system. 12 hours is a long flight and the entertainment really helped pass the time away. It was fun seeing the flight status on the monitor and watching movies. We were fed very well. I believe we had 3 meals and a snack. Attendants came by to see if we needed more to drink too."
Cons: "It was a huge plane with about 500 people on board. Not a lot of space for getting up an walking much. Not a lot of space between seat rows. I guess that's just the way things are. Had a huge issue with checked baggage [see below] but don't know which airline was at fault although the AIr Canada employee who checked our baggage in Washington, DC said we wouldn't see our bags again until we arrived at Hirochima, our final destination."
Cons: "Air Canada ROUGE is very different than Air Canada :("
Cons: "Boarding: Late Crew: Lied to me about doing me a favor changing seats while it was me who did it online Comfort: narrow seats Food: purchasable, nothing included Entertainment: no screen available and was told an app could be downloaded just when the plane was about to take off"
Pros: "Lots of leg room. Friendly and helpful staff. Smooth flight and comfortable seats."
Cons: "We didn't like all the walking to get to and from the plane in Terminal 2, Heathrow. Anywhere else in the world would transport people by bus if it was going to be a twenty minute walk to the departure gate."
Pros: "It left ontime and got me to where I needed to be."
Cons: "Pretzels are gross and dry. Jet Blue has much better snack choices. Overheard bins were really small on this small aircraft."
Pros: "Smoothest take off and landing. The flight attendants were lovely."
Pros: "The trip from Toronto to San Francisco was better than the San Francisco trip because the return trip was on a Boeing 747 and a much more comfortable than the Airbus."
Cons: "The Airbus red eye going to Toronto was too cramped so it was not very relaxing. The planes are not clean. I'm glad I have wipes to clean the table tray because it was messy."
Cons: "The entire Air Canada computer system was down for 45 minutes, and we had to run to make our connection, which we barely did. If the entire system is down, why don't they put a 45 minute hold on the flights since they know that everyone is late? Plus, one of the representatives gave us false information."
Cons: "Air Canada ROUGE to Dublin was a nightmare. Small seats. Could not hear the announcements. When I asked the staff to repeat the information, I was assured that they would. They did not. Since the flight was late on takeoff and connections were lost this was critical. Overhead latches were not checked prior to landing. One opened during landing. Only because the pilot landed gently, nothing fell on the people in the seats. Entertainment!! nothing. You need to have downloaded an app to use your electronic device or rent an Ipad. More money in their pocket."
Pros: "Great customer service great people"
Pros: "We left a little late but the pilots made up for their lost time. We left around 8:40 and we still arrived early than the expected flight time"
Cons: "I thought the flight attendants could have been a little bit more polite when the spoke to guests.you can tell they we trying to make the boarding a speedy process, but their responses to passenger ended being rushed and short."
Pros: "Flight attendants did not wake me up!"
Pros: "Everything happened as planed"
Cons: "Covid testing and requirements was stressful"
Pros: "Got me there"
Cons: "MAKE PEOPLE WEAR MADKS EVEN IF THEY ARE IN FIRST CLASS THE MASK HAS TO COVER THE NOSE!!!"
Cons: "Better entertainment options. Wasn't prepared for using my own device and I didn't have Bluetooth headsets."
Pros: "In flight entertainment, crew were very good. Flight got in early."
Cons: "Airlines, in general, are screwing passengers. Limiting offerings in flight. crew is good though."
Pros: "Very pleasant and accommodating."
Cons: "diverted due to weather but send to Stephenville!"
Cons: "Was late"
Cons: "Flight departure could have been on time"
Pros: "The crew WAS amazing. The seating was a little tight, but ok."
Cons: "For a flight over two hours, a snack would have been nice."
Pros: "Boarding and meal"
Cons: "Service in first class and the heavy turbulence could of reached a warning from the pilot"
Cons: "Seats are very small, could be bigger and more comfortable"
Pros: "ANA Chicago to Tokyo was so awesome. Crew is super courteous and polite. Food is good even economy class. Good headphones were already in front of the seats. ANA is the one that you want to fly!"
Cons: "Plane delayed to gate from hangar for mechanical. Flight never took off b/c the mechanical issues couldn’t be resolved; no other planes available. My trip postponed a full day, causing me to lose $500. Really poor to arrive at an airport before 6am and not fly for another 24hrs."
Cons: "Can’t get an update on lost bags really poor service"
Cons: "delayed. missed my connector and had to rebook to a later flight"
Cons: "Flight was so delayed we would have missed our connection and been stranded in DC overnight, so we had to push all our reservations back and missed a full day of our vacation."
Cons: "everything started when we tryed to check in online for our flights with Lufthansa, when we got some errors saying that our flights does not exist. NO Emails, not calls, no messages, no voice mesagges left by the company! -called the client service, located in Philipine apparently, the lady confirms that all our flights were canceled (3), then she hangs off the phone. -called the second time, another lady is rebooking me on a different flight, but she informs me that my husband is not on the same reservation as me, so basically he is in another flight. Eventualy she is changing his reservation as well and puts him on the same flight as me. -waiting for the confirmation email, of course the reservation is just for me, no husband anywere. -called the third time, a nice canadian gentelman informs us that the second flights was canceled so he will redirect us via NJ instead of Washington. -we are rushing to the Richmond airport to catch the NY flight, at the counter they let us know that this flights was canceled and we are back on the DC flight. -when ready to board in the DC flight they are announcing the this flights is delayed from 1:30 pm to 7:30 pm due to weather conditions. -waiting in the line to be rebooked in another flight, after 3 h of waiting they decide they can fly to DC at 4:45 pm, with about 15 people on board."
Pros: "The flight going to Newark was cancelled due to the weather. The service person was prompt to changed our flight to Washington, DC."
Cons: "Due to staffing problems the flight going to DC left Richmond 1.5 hours late. The plane left at 4pm and our connecting flight to Rome was starting boarding at 425pm. It was very stressful. I can understand changes due to weather but there is no excuse when it comes to staffing."
Pros: "Boarding was seamless"
Cons: "Planes were older and tight."
Cons: "2 hour delay"
Cons: "Personnel were unhelpful and not forthcoming! Very inconvenient with trying to reschedule to the next day! Felt as if no one really cared if we got there or not! No vouchers were offered for hotels or food!"
Cons: "United horrible customer service"
Pros: "Courtesy and smiling faces"
Cons: "So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful. Absolutely no leg room. Much less than most major airlines."
Pros: "Left on tarmac for 20 minutes prior to takeoff. Late flying into IAD with no guidance from crew or ground crew with very short time to catch next flight. With no info, felt abandoned."
Cons: "Lack of info from United crew."
Pros: "The crew was very professional."
Cons: "Nothing, good flight and no problems."
Pros: "We were early getting into the Springs."
Pros: "Short flight so little to complain about."
Cons: "Average seats, no in flight entertainment or beverage service"
Pros: "Flight was re booked and we got seats on the next flight"
Cons: "Flight was delayed and the plane was waved off from the runway when it landed in EWR"
Pros: "Free directv because of the delays"
Cons: "Flight delayed an hour and a half"
Pros: "I liked the staff on the DELTA flight I was transferred onto."
Cons: "United flight was delayed by 2 hours unitially, and eventually by 5 hours. Transfer to Delta flight was acceptable but deposited me at the wrong airport! A lot of money and inconvenience and delay after that to get to my destination. And no compensation offered for that!"
Pros: "Relatively, on time."
Cons: "The seats were hardest, most uncomfortable airline seats yet. No padding whatso ever. They now have 4 boarding classes plus the 'special' folks. If you drag your bag to the gate , which slows down boarding, you get it checked for free, if you check it yourself at the counter you get to pay 25$ ... Since older people generally do not want to be carrying luggage up the 'stairs and through the Chicago airport', it means they get to pay extra! I think it is age discrimination that all the airlines are doing. Only the young can fly the cheapest."
Pros: "Staff was courteous and professional. I had a layover and the connection was short but thankfully the staff was helpful. I will continue to do business with united."
Pros: "The pilot had an excellent landing in adverse conditiions"
Cons: "The in-flight concessions were extremely poor. The staff were impolite and inconsiderate"
Cons: "We arrived early and then sat on tarmac for so long we were technically late.."
Cons: "Flights were significanly delayed that resulted in missing connecting flights. During my return trip I ran to make my connecting flight just barely on time and once boarded we sat on the plan for an hour before taking off. Flight to get to Richmond on united was a major problem. I work up with a notification that my flight time had been moved up 2.5 hours ( a problem as I live 2.5 hours away from the airport) I called and they said it was a mistake that I was good to take the origional flight. A few hours later I get a phone call from united asking if I could be at the airport 2.5 hours early. I said unfortunately no because I had already spoken to someone from united and they had reassumed me that the origional flight was still good. She then said if I couldn't make it early it was no problem. So I get to the airport at the origional time after speaking to two different agents who told me this was ok to find the plane delayed and causing me to miss my missed connection."
Cons: "The fact that only one cup of coffee with 2 creamer was the maximum I was allowed. She was no friendly at al"
Cons: "Whers my bag!?!?!"
Cons: "United rerouted us and added another leg to our trip. We never flew Richmond to Denver. We ended up going Richmond -> Chicago -> Denver -> Santa Barbara. This caused us to miss a post-wedding brunch with family that we're only able to see about once every three years. All this after changing our flight out to the east coast the day of the flight (my 8:55pm flight was changed to 5:23pm, and I was notified after 3pm - meaning I had to run out of work early, costing me money, run home to pack, and rush to the airport, only to wait 3 hours for a now delayed flight). The also added another leg to that trip as well (at 3pm, day of). This was a red-eye flight and the last thing we wanted to do was get on and off the plane all night. I will not be flying with United after this trip."
Pros: "Left on time,waa inflight movies"
Cons: "Only one attendant initially on beverages, way slow"
Pros: "Our flight went smoothly and we left on time. The crew was friendly and we had no delays this time around."
Cons: "The boarding took a long time and the coffee on the flight is the worst I've ever head. I feel like United gives the bare minimum when it comes to the customers and doesn't really make an effort to do more than that."
Pros: "Comfortable seats and awesome crew"
Cons: "No wifi or any entertainment"
Cons: "They knew my connecting flight was delayed why did they did not give any allowance of 10 minutes"
Cons: "I did not go to Edmonton, and was not notified. They placed me on a non stop from Vancouver to Chicago. It was lucky that I caught the change."
Pros: "I like that I was put on another plane and went from Richmond to Chicago. It was a very small plane but mine was overbooked."
Pros: "The pretzel snacks had flavoring added"
Cons: "My seat didn't recline My arm rest wouldn't raise My flight was delayed for hours There wasn't another available flight I could switch to I lost a whole day of work from getting in at 1:00 AM"
Cons: "when i purchased my flight ut was for 6am. After paying for my tickets my flight time was changed to 9am. Then 24 hours prior to my flight it wad changed to 11am due to technical difficulties. This caused me to have to take a later flight out of Chicago O'Hare."
Pros: "Convenient, cheap, best route"
Cons: "Incredibly uncomfortable seats on the express jets - we joked that we need to bring stadium cushions next time. For a full day of traveling, I would consider a more expensive route with another airline than tolerating the hard seating they offer."
Pros: "On time."
Cons: "United has squeezed its Economy class customers into seats that are tolerable only for the shortest. If I were an inch or so taller, I would have found the space intolerable. As it was, my knees were against the seat in front. For a flight as long as this one (over 5 hours from Anchorage to Denver), it was uncomfortable to say the least. The middle of the plane was nearly empty, because United charges $75 per seat for an upgrade. For the round-trip for two of us, that would have added $300 to our bill. The fact that so few are willing to pay the upgrade fee indicates that the increment is too large."
Cons: "Had to sit on runway for over 2 hours causing me to miss connecting flight in Chicago. Then no more flights to Little Rock so had to spend the nite in airport very uncomfortable!! Kept changing gate numbers causing me to walk all over airport while having severe knee pain!! Very upsetting and painful"
Airlines flying from Virginia to St. John's have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Virginia to St. John's
Masks required on board, masks provided on flights from Virginia to St. John's
Social distancing seating
Middle seats unavailable to book on flights from Virginia to St. John's
Testing for antibodies, testing for symptoms for flights from Virginia to St. John's
Waiving of change fees. Search flexible flights from Virginia to St. John's