The transfer in Toronto for my connection , was a close call. The custom lines were long . More time needed between flights for no issue for connecting flight.
Pros: "My luggage arrived 3 days after and stuff was stolen...."
Cons: "Maybe not steal passengers stuff?"
Cons: "We were not informed our flight had been cancelled"
Pros: "Nothing. Crew unfriendly. In AC You should pay for everything, including the seat or you are in risk to no board because the oversell"
Cons: "Everything in all the process. The airplane is the worst"
Cons: "The entertainment system was lagging and the seating was tight , I got to be close and bond with my 70 year old neighbor"
Cons: "The ticket I purposed did not allow for carry on / which was not clear on my confirmation when purchasing the ticket"
Pros: "On time."
Cons: "Entertainment has old movies. I don’t pay less to fly rouge, and sometimes I may not have a choice. At least they should have the same movie content as the planes that provide movies outside of the rouge app."
Pros: "The pods were great on 777"
Cons: "Couldn't plug in CPAP"
Pros: "It was a really good flight. They lowered the lights. The plane had these neat blinds for the windows that were shading the glass than an actual device so you could obtain the perfect level of light."
Cons: "Only thing that would be better was a bit more leg room. My knee was hurt the day before on a hike and it kept bumping into the seat ahead of me. I'm only 5' 4" so I can't imagine how someone tall would feel."
Cons: "flight was too bumpy"
Pros: "nice crew, very attentive"
Cons: "no movies, charge for food"
Pros: "On time"
Cons: "Sepeated seating with my wife"
Cons: "Entertainment options are old. Food in unaccomodating for Vegetarians."
Pros: "Flight was bearable"
Cons: "Small uncomfortable chair. Unappetizing snacks"
Pros: "We were put on an earlier connection flight to be able to make our flight back home on the same day. Weather conditions brought delays to flights that day. It was nice that the person was proactive and met us as we were exiting the airplane. We really appreciated it"
Cons: "Delay leaving We booked our flights many months ahead and ended up getting separate seats. People shouldn't be forced to reserve seats and have to spent more money for their flights. The airline should respect the booking and seat two people together"
Cons: "Sound did not work on entertainment system. Rebooted 4 times. No gluten free available for purchase."
Cons: "Wirnessed a nasty discussion between crew member and passanger."
Pros: "Efficient crew as with the first flight I had, consistent service."
Cons: "I don’t know if it’s the Vancouver-Mexico route or if it’s the seats but there’s just something difficult about it. First time I flew into Vancouver I was exhausted which makes sense as I had to fall out of bed at 3am, but this time I was awake and well rested and it still felt draining (which generally doesn’t happen to me with flights). Maybe it’s the leg space and the seats? Not sure. Could also be the odd time zone crossing."
Pros: "Dinner was ok, Breakfast and coffee were horrrible"
Cons: "Very rude staff, would not do anything I asked and responded with attitude"
Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Cons: "they should give a warning about downloading an entertainment app before an almost 5 hour flight. made no sense that our 1 and half hour flight had built in entertainment and the longer flight required an app"
Pros: "The crew was professional and polite"
Pros: "It was convenient from our local airport."
Cons: "Tried to sell seat selection for $11 each way per person. Really awful policy for a 38 minute flight in a small plane. Don't get caught on that one."
Pros: "On time. Comfortable."
Cons: "Entertainment system had ads. Too many."
Pros: "The seating and entertainment system."
Cons: "Cups were very small."
Pros: "Flight from Windsor to Toronto wa good. The connecting flight was cancelled and the next flights was over booked so we had to over night in Toronto. Then get up at 530 to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Cons: "Flight was delayed 2 hours due to mechanical issues. Can't be helped, but made for a long day."
Cons: "In seat entertainment screen didnt work. Had to wait for nearly two hours to de-ice the plane even though they were expecting freezing rain, they didnt seem prepared."
Pros: "Safety well managed."
Cons: "Some staff were rather difficult to engage - lacking interpersonal skills and hence leaving me in a 'did they hear me?' mode. I suspect that this is a 'how they are managed issue!'. The 'boarding zone' system either suggests they normally have crowd control issues or need to better understand human dynamics. Every one was bored by zone 5 boarding and the system falls over at zone 4! From a commercial point of view the experience was one of felt weariness!"
Pros: "Great cabin crew - really friendly and helpful to passengers. Good selection of drinks. AMS-YYZ-YQG All nice enough - good leg room and nice to have a 2-4-2 seating configuration YQG-YYZ-LHR Nice to be on a 787."
Cons: "Food was bland, but as expected on a transatlantic route. Good selection of drinks. One of the suitcases missed the flight, but was promptly delivered the following day. It would have been nice if this could have been notified earlier, rather than having to wait for all passenger's luggage to be delivered before realising that our's was not there."
Pros: "Alles goed"
Pros: "The flight was smooth and not delayed"
Cons: "The food was horrible and flight attendants waited unnecessarily long (an hour or so) to pick up all the dishes afterwards. I couldn't understand a word the main flight attendant said in her instructions because of her strong accent."
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "organized boarding; timely departure and landing; baggage swifly appeared at carosel; younger members of the crew were great"
Cons: "Most senor member of the crew on the flight [female/blond] was flat out rude and clearly should not be interfacing with clients on flights."
Pros: "The crew was always very attentive and with a smile. Food was hot and the drinks kept coming."
Pros: "On such a small plane I am just glad I land in one piece and that we do not hit turbulence. The Windsor airport is very pleasant to deal with as an alternative to leaving from Detroit Metro. I will choose to do this when flights are available."
Pros: "Venice airport is in a chaotic state of reconstruction and seems to lack information services for connecting flights. As a result, I was directed to the Air Canada check in counter, which then made it necessary to re-enter the security line, followed by a massive passport line. Each line was backed up to the limits. Only by begging people in line was I able to make it to my connecting flight seconds before they closed the door. I was the last to enter during "Last Call." Nevertheless, the crew of the Air Canada flight were outstanding. No entertainment except iPad movies for $10.00."
Cons: "Too much late. I missed all my itenerary planned by Campus France. I had to pay for a taxi and a new train ticket."
Pros: "That I eventually got to Denver"
Cons: "Poor planning no backup aircraft I knew status via apps before staff did"
Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Pros: "Great crew."
Cons: "The system at the Toronto Pearson airport is loco--crazy design, have to move from one line to the other, no idea where to go. The system is so disorganized that you have to keep asking employees what to do and it seems to change as you go from one line to the other. It's not hard to design good lineups. Have good sineage in many places and have one line for one purpose, not many lines in different places for the same purpose that change with the whims of the staff. I'll be attempting to fly with other airlines next time as this airport system is just too much."
Pros: "It was on time and the crew was very good"
Cons: "No entertainment. Why can't the seats have just a little more leg room."
Pros: "Spacious seating."
Cons: "Flight attendants unimpressive in their interest."
Pros: "Crew was nice and very helpful.. Nice selection of movies.."
Cons: "Food could be improved.. no flavor and it looked over cooked.. Drinking cups could be switched to paper cups.. or recycled one's.. Packaging and overall rubbish could also be reduced. 777 seats were to narrow.. bigger seats are a must for such long flights. Internet access could be free.. with a limit of course.."
Cons: "I needed Some help with my bag for the overhead bin and the flight attendant didn't help me properly and they said it was too heavy and another got angry and said we will charge you for this next time . If they had helped me with the bag it would not have needed to be checked in and there was certainly no need to be rude about it"
Cons: "They sell special headphones so you cannot watch moviescwith out paying. And food is for sale as well, even on a 5 hour much delayed, international flight."
Pros: "The staff was very pleasant and accommodating."
Pros: "The crew were great and the flight was comfortable"