The staff was amazing. Best service I’ve had on an aircraft in a long time. Was not particularly happy with the food. Flight was at 10:50 and left home too early for breakfast and wasn’t able to purchase food at airport and felt for sure I could get some breakfast to buy on airplane. Nope as food was served around 11:30 and only one choice left (I was at 22C) so ordered the chicken dish thinking I’m getting a hot meal but cold chicken with rice and carrots etc. I was looking forward to a croissant sandwich and a hot cup of tea. The FA was kind to explain they were serving dinner at that time. She was lovely Other than the disappointment with the food the staff was amazing. On my return flight I will make sure to eat and take some food with me so I’m not hungry or disappointed. This was my second time ever flying Porter and will consider checking them when I next come to visit my daughter. Have to say it again best crew I’ve ever experienced on a flight and I travel quite a bit. Thanks.
I didn’t receive any help when they messed up and wasn’t honest and the supervisor did absolutely nothing to help me so I had to buy another ticket at $537
Due to a known technical error that Porter has not fixed in over a year, I was unable to check in the children on my reservation online and had to do it at the airport. Upon check in, there were no seats together, which was an issue as we had young children. The gate agent did manage to seat us together by moving other passengers, which was appreciated, but the other passengers were never informed, leading to confusion and delay upon boarding. The flight was over an hour late; no explanation or apology was ever issued. The bags on Porter take a long time to arrive--over half an hour at Hamilton on my inbound flight, and not much better on my return to Edmonton.
3.5 hr delay for a 1 hr work flight. No information as to why the delay until 20 mins before boarding.
This flight to St. Johns was really good. Boarding was a breeze. We left spot on time. Seats were actually pretty good. Recliner further than I expected. Three more flights to go we will see if this is the status quo for Porter.👍
Our flight was cancelled at the last minute for maintenance reasons and we were rebooked on a late flight when we purposefully booked our flight to be home early due to work.
Staff were excellant. Only snacks served. Some turbulence so we were offered Free beer or wine.
The check-in staff, boarding staff, and flight crew were all very friendly. Really miss the Porter lounge in Ottawa.
Thanks for giving a beer to everyone in the seat infront of me and then telling me that I can’t have one because they are going to land. I guess I need to pay for a seat and then pick one in the very front of the plane
Chaotic boarding, but mostly my issues are with Toronto airport
Just a two hour flight... boarding was smooth and easy going... flight was smooth... crew very helpful... snack of pretzels was awful, that needs changed...
It was good. The tray on the seat was not cleaned from the previous flight. The seats are tight but I had no one beside me. The crew was great.
Plane was clean, crew were courtesy and friendly, great flight. There was no food or entertainment but it was a short flight.
Very bad I put my stuff down to go through the machine and when it came out it my watch was gone. Then they have the nerve to say I have to file a report that's b.s.
Unable to serve coffee on flight which I understand but inconvenient.
The experience with Air Canada was nowhere near what I would expect considering the ticket price. I feel as though I was robbed and had horrible, the worst I've experienced across any industry, at every touch point throughout the flight. I will never fly Air Canada again and will do my best to discourage everyone I know from choosing this airline as the experience was so horrible I would not want anyone I care about to have to fly Air Cananda. Shame on you Air Canada - you set a new low standard.
Luggage drop off was difficult with the scanner. Took us over 15 min to scan out tag. Eventually had to walk to the other side to scan in our luggage. Yes, technology is supposed to be helpful but not in this case.
Very little information provided to keep passengers informed about the reason for delay until later
I was not impressed by the ground crew in Toronto. The crew on board the plane was efficient and pleasant. The ground crew in Saint John was outstanding.
We were an hour late leaving due to maintenance but it was a good flight. The attendants were great. No entertainment but I enjoyed the cookie. Satisfied and would fly that way again
