I missed my connecting flight due to long lines at security and immigration. Need improvements
I missed my connecting flight due to long lines at security and immigration. Need improvements
Food quality is deteriorating each time, last year was very good. I avoid the plane food lately.
I felt the overall quality of the plane and food service was less than that of their partner airlines, United. An example was wine was served in paper cups in premium economy class. There was no real silverware, napkins or a welcome kit other than a pillow and blanket.
Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.
I like the frequent mails we get when there is an update. Please keep it up
I have traveled to probably over a hundred locations worldwide, but had only one mixup of airport in Shanghai. Until Iceland and Stockholm. Reykjavik has 2 airports, Stockholm 4 (!). Please indicate clearly when a departure flight is scheduled from an aiport other than the international aiport. That would greatly reduce stress. Thanks
in the front - higher class of business - sitting in the same seat (with one empty in the middle) is not acceptable any more. need the business class to be as we paid for.
More than one hour detail with no explanation and no compensation
There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.
Flight was delayed, jeopardizing the following connections. Food was terrible. Crew was great.
Headphones for the movies have too much bass and can't be adjusted. Almost impossible to hear. Great movie selections but can't really watch them because you can't hear them. Also the system is very slow.
This was the first AC flight in a long time that we experienced no delays or frustrations. The gate attendant was extremely polite and accommodating to my husband who has Parkinson’s disease which made boarding extremely stress free. Flight departed ON TIME and was a smooth ride. If only all my AC experiences could be like this.
I liked that I paid for the bulkhead. That was the only saving grace those seats suck. Why do they pack you in so tight pack you so tight
Great experience on this Air Canada flight. Everyone was polite and respectful, even the passengers are very polite.
My wife and I especially liked the fact that the Toronto agent went beyond expectation to allow my wife and I to sit together. There was no option for us when we booked our seats. Very thankful!
The flight attendant bumped into me repeatedly time and time again, throughout the entire flight, preventing me from getting any rest. He seemed unaware of his actions and I was very close to saying something, but I didn't because I don't believe he would have understood or altered his behaviour. It was very irritating
I didn’t like the fact that all the customs officers went to lunch so I was in line for 90 minutes due to where the staff directed me. We were told three very different reasons for why the plane was delayed. It was a crowded plane with difficult storage situations for the Carry On bags. The Air Canada airline staff were all very good and professional. I was so disappointed in my cheese and fruit box as the cheese had molded and the fruit wasn’t fresh so I couldn’t eat the majority of the food. This was the last meal I could find as the restaurants had closed when I got in to my destination. I think you could work on improving the food quality.
There was no entertainment at our seats. The flight was comfortable and we had leg room. The snack we had was really good.
Economy seats were surprisingly comfortable, and snacks not too bad. Checked luggage arrived at destination without problems. It was annoying to wait until last to board as lowest-tier seats but understand it’s difficult to gauge when loading a full plane At least checked carryon luggage seemed to come off first. Annoying to have to use app to order food/drink when wifi availability didn’t allow time for it. Advance communication would have helped Food on menu seemed highly processed and unpalatable, overpriced and over packaged. So maybe a good thing to have missed chance to order
Made us check our car seat that could have been used on the 11 hour connecting flight, we explained we wanted to use it and they said we could. When we arrived at our connecting flight the car seat was at the bottom of the plane. This made our flight home 11+ hours pretty hard at times with our toddler. We wished we had our car seat which he had rode on the flight there earlier in the week. The air dolomiti staff were mixed- some were so nice while others (one in particular in Genoa) seemed bothered to be assisting us.
Our flight from Frankfurt to Newark was diverted to Boston. Lufthansa just dumped an entire 747 plane full of passengers in Boston with no support. No help with hotels, and telling us we would have to find our own way back to Newark or to our final destination. What a complete mess. The Lufthansa agent at the Boston airport would not help, nor would any Lufthansa agent via phone. Soooo angry!!!
I dropped my wallet under my seat on this flight with all of my money and credit card. I requested to be able to go back and retrieve it but Lufthansa denied my request. I went to the Customer Services and they called Lost and Found but I was told nothing found would be turned in until around 12:00pm. My next flight was leaving so I was unable to check to see if my wallet was turned in. I will never fly with Lufthansa again.
Dinner was good by air travel standards but breakfast was too light and heavy on carbs/sugar.
My tv didn’t work, crew had to reset it 6 times, it worked for 3 minutes and started acting crazy clicking random items on screen automatically. Plus only one side of earphones worked, blanket was too think and small.
Used to love Lufthansa, but Rowe are too close together in Economy and passengers are allowed to recline their seats so far back it is impossible for those behind them to even reach for carry-on essentials during flight - except for meal service when flight attendants ask for seat backs to be raised, we can’t sleep on planes so this flight was most uncomfortable ever! Rod Rose
Lufthansa used to be the best not any more , food is cheap, crew needs to be on retirement )) we really like to see old type of Lufthansa back to business
Never flown with LH before so all in all wasba good experience. Also good to know that approx 24hrs prior the flight opens up for being able to organise the seating free.
Horrible crowding on the seats, headphones provided did not fit or work in the entertainment center, seriously the most uncomfortable flight I have taken in a LONG time. The people in front of me were literally 5 inches from my face the entire flight. Did they change their seats recently? I remember it being tight but wow this was a whole new level. Also I am a 5'3" small woman so I can't even imagine a larger person dealing with that for 11 hrs.
Seat controls of lights were broken, and only 1 of the 2 seat TVs ever worked on the long flight. On the short flight there were no USB connections, on the long one they were difficult to access. Part of my meal was frozen, though the hot portion was good.