Pros: "Everything was great"
Pros: "The crew was good."
Cons: "Seats where uncomfortable. They didn't have the adjustable padded headrest even though we did coming to Winnipeg. You can no longer change your seat selection 24 hrs before you're flight without a fee. There was also no entertainment coming from Winnipeg even though there was entertainment going to Winnipeg."
Pros: "They were very helpful and polite."
Cons: "Times have changed and they offer very little such as entertainment food options. but it was short trip and people need to adjust."
Cons: "We missed the connection between the two flights. They booked me for a flight the next morning. They did not provide voucher or reimbursement for food or lodging."
Pros: "The crew was very nice"
Cons: "Seats are uncomfortable and there’s no tv for entertainment."
Pros: "It booked the wrong date and I had to repurchase the ticket. So all the savings were lost plus a ton more. Last time I use this service."
Cons: "The date and flight I picked were the right ones. I’m sure it was my own fault so it is what it is. I’ll just book through the airlines directly and pay the extra money and ensure the flight is the day I picked."
Pros: "We were a little cramped in, but overall it was nice."
Cons: "Not much. It was a quick flight overall."
Pros: "Crew was great. Seats were not comfortable."
Cons: "Slightly wider seats."
Cons: "Two of the most important things to me in travelling by air are getting through security as quick it’s possible ie the priory line; and a lounge. Traveling and paying for Plus provides neither. Back to Air Canada Business Class or AC Rouge Premium. Going to have to pick up your game WestJet"
Cons: "Missed my connection"
Pros: "Our l;uggage did not make it to palmSprins, our final destination It seems they found it, but has not delivered to as as of 11:00am, 1/5//2019. We arrived Palm Springs 1/4/2019. 12:20am. Still waiting!"
Pros: "Easy boarding and checkin."
Cons: "Entertainment doesn't work on laptop - only on phone or tablet. Westjet seating is tight."
Cons: "Early on first flight on arrival but late departing by 30 mins due to westjet delay of crew"
Pros: "West jet staff helpful on plane accommodating my husbands eed for more space."
Cons: "Our seats were pre booked by west jet in a window and center seat my husband is 6’5 and needs to have an aisle seat. We were charged to change these."
Pros: "The trip served its purpose in getting us from point A to B. Good"
Pros: "Crew and staff are pleasant."
Cons: "There was a typo in my reservation (either a WJ problem or a Kayak problem). As a result I couldn't do an online checkin and ended up getting a middle seat at the airport."
Cons: "WestJet seems unable to stick to a schedule. Three of my four flights were delayed and a connector flight through Toronto was cancelled altogether just after midnight, leaving me stranded at Pearson Airport. The ground crew were disorganized and unable to provide clear answers – other than their complete assurance that WestJet bore no responsibility for providing hotel accommodation."
Pros: "Fun crew. Short flight"
Cons: "Flight was late leaving. Our connecting flight was already boarding when we arrived. I would have liked the 25 mins we were supposed to have."
Pros: "Staff was friendly and very helpful."
Cons: "We had a little extra lay over due to the snow, not there problem."
Cons: "I had to travel with a wedding dress. Westjet does will NOT replace lost Wedding dresses therefore they MUST be carried onto the plane. once on the plane there is no where to hang the wedding dress. The flight attendant was kind enough to take it from me and STUFF it in the over head compartment :( I was furious!"
Pros: "The flight staff were very friendly and helpful upon boarding. Once landed even the pilot was standing in view and say good bye. Thanks again!"
Pros: "Everyone was very nice"
Cons: "It was cold on the plane!"
Cons: "Cramped seating configuration."
Cons: "The stewardess (Stephanie was her name I think) grabbed my arm and pushed it out of her way rather than asking me to move. While it may sound dramatic, I am certainly not accustomed to a stranger putting their hands on me and it was hugely inappropriate and ruined my flight. This was my first WestJet flight after flying countless times with Air Canada. The whole experience was soured and I will never look at WestJet the same again."
Pros: "GREAT CREW"
Cons: "BOARDING FROM OUTSIDE-VERY COLD OUT IF I KNEW I WAS BOOKED ON A PROP PLANE I WOULD HAVE BOOKED DIRECT SEAT SIZE-CRAMPPED-I ASK THE GUY BESIDE ME IF HE WANTED THE AILSE BECAUSE HE WAS TALL AND SQUISHED CALL ME ANYTIME 306-551-3251 THAT WAY I WILL KNOW THE VALUE OF THIS SURVEY"
Pros: "The staff and comfort."
Pros: "Absolutely nothing."
Cons: "Upon my arrival in Calgary I had missed the last shuttle to Banff (my final destination) and no one at the customer service desk would do anything to help me in my stranded situation."
Pros: "Got away a little late (full flight and de-icing) but still managed to get in to Phoenix well ahead of the scheduled arrival time."
Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."
Pros: "Quick boarding, good customer service, and friendly staff."
Cons: "When I booked online it was a little unclear that I would have to pay extra to check a bag. No problem but would make a better customer experience if I had been aware of this"
Cons: "Some more food options"
Cons: "Wi fi didn't work"
Pros: "Cabin crew was good,"
Cons: "The seats where not compfie"
Pros: "The roominess, service, food.....all excellent"
Cons: "It would have been so much better if there was a foot rest."
Pros: "Again, staff was friendly and approachable attitude."
Cons: "Toronto airport needs proper signage. I got lost and wasted my half an hour to just find a transist to downtown."
Pros: "Pleasant staff"
Cons: "Crowded seating"
Pros: "Comfortable seat with lots of leg room"
Cons: "I was able to download the WestJet Connect app on my phone which gives you access to tv shows and movies to watch on your own device during the flight. The app was free and easy to use and there was a decent selection. However, the wifi on board is not free so even though you could watch the tv show/movie - the sound did not work unless you paid for it. There are many other airlines that offers everything for free - it would have been a more pleasant if we were able to actually utilize the service."
Pros: "No stops,"
Pros: "On time"
Cons: "Tight seats"
Pros: "Everything was excelente very nice personal."
Cons: "It was as if the baggage fell of somewhere from the plane and came in contact with water."
Cons: "Flight was late leaving ywg"
Pros: "Awesome crew, chill experience !"
Pros: "I liked the entertainment application, and the selection of movies. The crew was courteous."
Cons: "The price was high for the calibre of flight, and the luggage overage charges are just silly."
Flight attendants were efficient and friendly. Flight was delayed 1.5hrs then no ground personnel at destination in Toronto. Over 2 hours late!!
Pros: "Got there"
Cons: "Way too expensive"
Cons: "All was as good as expected"
Pros: "I like the app to tell me where is my baggage. Thanks"
Cons: "More drinks, snacks"
Pros: "On time, great cabin crew"
Cons: "Q400 is cramped, noisy and awful overhead storage"
Pros: "On time, crew was cheery!"
Pros: "Polite, helpful crew"
Cons: "Nothing, would recommend"
Pros: "Comfortable seat - great service"
Pros: "Crew was friendly"
Pros: "Staff were pleasant"
Pros: "Business class was comfortable."
Cons: "Flight was delayed 2 hours."
Cons: "I don’t like the head games air Canada plays when they know the flight is probably not going to leave for three hours and they purposely don’t update the flight details. Only update every 20 minutes for a three hour delay...."
Pros: "Plesant ride"
Cons: "Flight took longer to depart due to boarding and de-icing"
Pros: "Size of seats and entertainment"
Cons: "Late leaving, slow baggage claim"
Pros: "The crew was professional and polite"
Cons: "My original flight was delayed by 3 hours, causing me to miss my connecting flight. Instead of arriving at 9:30 at my final destination I arrived at 1:30 am. Exhausted."
Pros: "The flight back to Newark was good. Boarding was smooth and crew kept walking around with water to keep everyone hydrated."
Cons: "The plane was old and cramped and entertainment system had issues. Movie choices were not that great."
Cons: "Flight cancelled on Monday due to runway repairs. Rebooked to Wednesday."
Cons: "Flight cancelled on Monday due to runway repairs. Rebooked on Wednesday. I could walk faster."
Pros: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"
Pros: "Quick boarding! Smooth experience. Good seating space."
Cons: "Everything was fine no issues! This was a good flight."
Pros: "Great movie selection"
Cons: "Late departing and on arrival the ground crew wasn't available so we were stuck on the plane awaiting their arrival. I can't understand scheduling issues that end up leaving jets stranded."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. AC put us in a hotel for the night. Thanks for the $15 dinner voucher. Almost paid for the salad. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Pros: "Flight timings were perfect for my schedule. Boarding and departure were timely as well."
Pros: "There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded"
Pros: "Stewards were really friendly and nice. They went above and beyond to make sure everyone was comfortable The pilots were also very informative. Through out the flight."
Cons: "Boarding was to busy and crazy. People were everywhere Our flight was delayed for no announcements The crew checking passports. Acted like they wanted to be anywhere but working. The ground crew wasn't ready for our flight to park so we were sitting 5 feet from parking waiting for way to long. How can the ground crew not be ready for a plane that is scheduled to be at a terminal."
Pros: "I liked, that the staff was nice and friendly, I got my gluten-free food and there was enough entertainment (movies, movies, ...) to choose from, which made it a pleasant flight. Unfortunately, our flight from Munich to Toronto had a delay, so I couldn't make it to the connecting flight. Without having to ask or complain, Air Canada booked us on the next possible flight, which was the next morning, and gave us the boarding passes and a voucher for a Sheradon hotel close to Toronto airport, where I went by a free Sheradon Shuttle bus."
Cons: "I would have liked to be informed more than two times in 30minutes at the boarding area, about what was going on with the plane having to start later. It's not the waiting that is the bad thing in my eyes, it's the not knowing what is going on, also for passengers arriving after the first announcement. I could imagine people being a little more understanding, if they know what is going on, as well as your staff being less busy to answer questions, but instead being able to solve part of the problem."
Pros: "Guy at the gate in Toronto"
Pros: "Easy boarding process and the entertainment selections were good."
Cons: "The flight crew were not attentive and rude at times. The one guy even rolled his eyes a few times. He would ask what you wanted to eat or drink and before you could answer he was walking past you to the next row. I had to call him back several times just to get a soda or water."
Cons: "The flight left almost 1 hour late because paperwork wasn't signed off"
Pros: "Stuff was pretty friendly,"
Cons: "Flight was 2 hours delayed, food was not very good and they didn't have enough chicken options when our turn came. Movies/TV selection was very limited."
Cons: "2h and 4h30 h late"
Pros: "Seating was fine on their "normal" flights."
Cons: "Regarding Air Canada Rouge service: If you are over 6' in height your knees will not fit in the assigned space."
Cons: "Stuffed like hot sardines in the boarding area. Canadian customs take a long time for transit people"
Pros: "Okay flight, nothing special."
Pros: "cruising slightly high to avoid turbulence, the way from Toronto to Winnipeg we were flying on altitude 26,000 and then 30,000 feet. on west jet we were flying on altitude 39,000 feet with less turbulence. thanks"
Pros: "Leg room is comfortable"
Cons: "Flight had one and half hour delay. I did not get E-mail reminder for Check-in, for my return flight from Toronto."
Pros: "Crew was moderately attentive"
Cons: "Boarding at the Toronto airport was an absolute mess. One of the "gentlemen" scanning tickets was moderately rude to people waiting to board. Which I mean, I get it, it's a rough job, but dude. I don't wanna be here any more than you do. Stow the attitude and scan the ticket. The food was eh, but that's all airline food. There isn't much space between seats so you're bumping elbows most of the ride, and during a 13 hour flight, that gets old real quick."
Pros: "GOOD LEG ROOM"
Cons: "THE FOOD STILL SUCKED."
Pros: "The saftey"
Cons: "Old model 767 with uncomfortable seats. No video player unless you bought your own or rented iPad for 10$. Kinda steep for an overseas trip. No free booze either."
Pros: "Check in was excellent"
Cons: "Flight was 4 and half hours late for weather and mechanical reasons. Airline responded very well but such a long delay is annoying"
Pros: "Nice flight attendants, decent entertainment choices."
Cons: "One the first part of my journey, our Air Canada flight was running over an hour late, which caused us to miss our connection in Zurich by about 3 minutes. The gate agents weren't all that helpful, and then the re-bookng desk in Zurich (not Air Canada's fault) was horrifyingly bad. We ended up missing a whole day in Barcelona. Then, the flight back from Barcelona to Toronto was also late, causing us to again miss our flight home to Houston. Again, the gate agents were completely confusing, leading us to initially believe we could make our flight, so we ran with suitcases only to learn that we hand't made it and that we might not even get out that night (we ultimately did). Our final flight was also late."
Pros: "I am traveling with a friend that needs a wheel chair. The staff in Miami made sure that we got to our gate and boarded first. In Toronto they got us through immigration very quickly and got us to the gate an loaded on to the plane to TelAviv with a coordinated team that was really great. Our terminal of arrival and departure were very far apart. A wheel chair was ready and waiting, then a motorized cart was ready and waiting. The transition from one staff member to another was amazing. I would fly Air Canada anytime I could."
Cons: "I didn't enjoy the hassle of not having a seat assignment until 24 hours before flight time."
Cons: "They kept us in the airplane 3 hours before"