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Cons: "Bigger seats the new ones are way to narrow"

Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"

Pros: "Confort and kindness"
Cons: "It was too cold"

Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"

Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"

Cons: "Information on arrival time was not correct"

Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"

Cons: "Late departure. Rush to connect."

Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"

Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Pros: "Crew were great, food, entertainment, seat and everything else was great as well."

Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."

Cons: "Not enough leg room"

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Pros: "kLM staff was great."

Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Pros: "The entertainment options were good."

Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Pros: "Crew"
Cons: "N/a"

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."

Pros: "Really friendly staff. Great service"

Cons: "The streaming service didn’t work"

Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "Nothing"

Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"

Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."

Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Pros: "Boarding/unboarding"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Cons: "Service"

Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"

Pros: "."

Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"

Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."

Cons: "Terrible boarding process"

Pros: "Quick and very organized"
Cons: "Snacks and beverages"

Pros: "No one disturbed me while sleeping and crew was helpful when I woke as bad needed refreshments."
Cons: "More leg room"

Pros: "The stewardess accidentally spilled a little water on me but she was so nice about it and apologetic that she paid for my drink. Good people skills in bad situations make a huge difference."

Pros: "Flights arrived early, boarding was very smooth"
Cons: "Kids on the flight were extremely disruptive despite flight attendants’ attempts to get them settled down"

Pros: "The washrooms"
Cons: "Entertainment. There was none! The seats could have been more comfortable"

Cons: "After landing, we were waiting on the tarmac for sometime and I needed to use the restroom I was an allowed to do so. It would’ve taken me a short short time. I went to The rear of the plane to use the restroom and was told to get in my seat."

Pros: "Service is awsome"

Pros: "Crew was friendly"
Cons: "Seats uncomfortable and no on board entertainment"

Pros: "Crew."
Cons: "Timing. The flight was delayed by 1 hour and 15 mins."

Pros: "Sitting in Plus"

Cons: "did not like having to go further west before heading back east wasted a lot of time. and no entertainment unless you pay for it, seriously?"

Pros: "Left on time, pleasant crew"

Pros: "Price"

Pros: "The stewardess was awesome."

Pros: "Good price for long haul destination. Efficient check-in and boarding process. Decent leg room for a budget airline."
Cons: "Food choice a bit limited - especially the free offering. In-flight entertainment is only available from the WestJet app to view on your own device - you need to know this before you board - otherwise you are not able to access any of the movies etc."

Cons: "They stopped renting out iPads on board. If don’t have own screens or for some reason couldn’t download app, makes for a long flight. Overall, great flight; all on time. Leg room borderline. Window seats can’t sneak to bathroom without waking others. Pretty much need to all get up to let them out."

Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."

Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"

Pros: "The crew was kind when they gave me an extra bag of pretzels to calm my rolling stomach on a flight that while over 4 hours long does qualify for even a decent sized bag of pretzels."
Cons: "I think the seats on westjet are ridiculous, are they smaller than other planes. I was practically in the lap of the person next to me. I'm 5'7 and I couldn't even rest my head on my knees to stop the extreme motion sickness. I couldn't even finish my flight today because I couldn't stand the nausea and I couldn't rest in a seat 2 sizes too small for a regular sized person. I had to lay down and when it didn't subside I had to find accommodation. I will never fly with westjet again. But thanks you know for the pretzels."

Pros: "On time"
Cons: "Q400 - noisy, uncomfortable seating and lack of overhead storage"

Pros: "On time"
Cons: "Temperature on plane was way too hot"

Pros: "Sweet and short flight."

Pros: "seated in plus, more legroom"
Cons: "30 minute delay boarding/ arrival"

Pros: "Great staff. Overall good considering the cheap flight."
Cons: "No free meal, the pizza ordered was terrible. No tv, only iPads for rent."

Pros: "staff was unfriendly. no options for entertainment that don't cost. no blankets to keep warm. i understand airlines need to make money, but they're making it much less enjoyable. on the upside, my flight down had incredible staff who treated me and my mother very well. sometimes, people make all the difference ;)"

Pros: "Good in flight entertainment and food"
Cons: "Not enough leg room"

Cons: "I don’t understand the west jet app to access entertainment. How can you use your phone if it’s on airplane mode?"

Pros: "Great price!"
Cons: "All good! No complaints!"

Pros: "The plans wasn’t chock-a-block full making it more comfortable for all of us"
Cons: "The customs process at Abbotsford International Airport was ridiculously slow with only 2 boarder guards & several others seemingly standing around"

Pros: "The trip to Vancouver was good.....flight attendants very courteous and friendly as usual."

Pros: "Almost on time - and upgraded to plus"
Cons: "Nothing"

Pros: "Easy access to website. Flight was great and crew was very accommodating, friendly and hospitable."
Cons: "I had to try several times to pick the flight I wanted since the site seemed to refer me back to a flight I did not want. I ended up having to cancel the wrong flight on the carrier’s website after booking two incorrect flights. Everything went very well after that."

Pros: "WestJet was Great again.... Boarded promptly, and a smooth flight, with friendly staff"

Pros: "Crew and staff very helpful and friendly. Everything on time. Safety considerations."

Cons: "My ticket/reservation was not found by WestJet. I had to buy a new ticket. Flight Network or Emirates screwed up. I will need you and them to reemburse me. Please investigate."

Pros: "Excellent crew - very friendly and witty!"
Cons: "Not enough space. Delayed"

Pros: "The staff were friendly as they had to deal with many annoyed customers. I thought the staff handled the constant delays and cancellations well."
Cons: "My flight to Calgary never happened. In fact due to weather conditions, many, many flights were delayed, some cancelled. No more flights to Penticton, so I had to take a flight to Kelowna after 6:00pm or fly the next day. I met a couple to share a ride to Penticton once I reached Kelowna. My luggage was lost in Calgary and so I went on to Penticton, to Osoyoos. The next day, West Jet delivered my suitcase to me. I appreciate the voucher I was given to buy a few things and the promptness of my luggage. We live in Canada, the weather in the winter can be quite an annoyance and so it was last week."

Pros: "Super fast boarding and check in! Arrived early"
Cons: "The q400 is a terrible aircraft."

Pros: "All good !"
Cons: "Like to see direct flight to Kelowna"

Pros: "Seats and the crew"
Cons: "Checking in takes a long time"

Pros: "WestJet was fine."
Cons: "If you are going to code share, maybe work out the kinks in the system that should link the itinerary to the partner airline."

Pros: "I had a 5 month old baby and the crew was super smiley and friendly. Also, the flight wasn't full so there was plenty of room. I really enjoyed my experience. Thank you Westjet!"

Pros: "Pleasant flight food and entertainment no used crew helpful and courteous comfort ... seats too close as always but plenty of bin space due to them asking people to check carry on luggage for free ...great idea"

Pros: "Kayak is cool. Westjet is meh."
Cons: "Both departure and return flights delayed by over an hour. All I hear is the same reason over and over again. Figure it out."

Cons: "The flight ran out of all sandwichsd and croissants before we were served. I think that was poor planning. The rest was all not healthy food, so we had nothing to eat!! Norma Sukornyk"

Cons: "Great flight"

Pros: "Comfortable seating and a plug for my phone"
Cons: "We were delayed ... was supposed to take off at 7:30 didn't take off until 9 .. I've sat on this plane longer than I was in the air"

Cons: "You had to have a computer / cell phone to see the movies. In their next fleet of aircraft Westjet should go back to big screens or back of seat screens and have the computer option there as well."

Pros: "Low cost, supportive seating"
Cons: "Meals are extra Arrived a bit early and had to wait about 15 min for someone to attach the gate"

Pros: "Nothing much to write home about, but I didn't worry about anything in particular during my 4hr flight from Edmonton to Toronto."
Cons: "The crew were not too courteous, but I've come to expect a little bit of cheery happiness from them after flying porter. Not sure I'd complain about this, though. The food was the highlight. The only vegetarian option was mac-n-cheese, and it was horrid. I didn't even try finishing it."

Pros: "Great crew. Thanks Kizel"

Cons: "No delays"

Pros: "Great crew. Very pleasant & friendly."

Pros: "Crew was amazing and flight was excellent"

Cons: "A better snack option would be appreciated"

Pros: "Entertainment, service"
Cons: "30 minutes of delay at least."

Pros: "Service Director n Business class was excellent"

Pros: "Gate crew were very good at keeping us apprised of the status of the inbound plane and our estimate departure time. The flight crew were all very helpful and engaging. Not easy on a packed flight where too many people brought too many carry-on bags."
Cons: "I am a true-blue Air Canada customer but their checked baggage fees has created a disaster when it comes to boarding flights and getting planes in the air on-time. Many people had too many carry-on bags or very large carry-on bags so the time it took to board was ridiculous. Better rules need to be enforced with carry on (not that I blame people for trying, considering the increase in checked baggage fees) so that flights can be boarded more quickly and planes can take off on time."

Pros: "Service was outstanding!"
Cons: "The lunch was average at best. Comedy show selections were terrible (in my opinion). I miss the days of Curb Your Enthusiasm and Arrested Development."

Cons: "There’s not enough leg room & no food other than pretzels"

Pros: "Extra legroom but I paid for that"
Cons: "Not getting the meal I prepaid for and the curtain of business class constantly hitting me it was not good."

Pros: "Friendly attendants, excellent foods"

Cons: "For 2 1/2 hours the baby was kicking the back of my seat. I Thurber around a few times, said something once the the so called parents were not willing to help. I mentioned it to the flight attendednt but being a full flight there were no seat. Changes available. The parents even switched seats but only with each other, they kept the baby behind me. I can only hope they have a baby kicking their seat in the future"

Pros: "Everything went almost smoothly and so I have little to complain about."
Cons: "There was a snow storm in Toronto that caused me to lose about an hour. This is obviously to the fault of no one, but it was annoying nonetheless. It ended up causing me to miss my initial flight to Kelowna."

Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."

Pros: "The flight was good, on time, and comfortable. Crew was polite and informative."
Cons: "The sound did not work on my screen, even after trying 3 different sets of headphones."

Pros: "on time"

Cons: "My bag was delayed and I end up paying to buy a pant from sports chek and now when I am trying to connect with Air Canada flight to make a claim, they are not even responding to my request."

Pros: "The crew on board all flights were pleasant and efficient."
Cons: "When I arrived at my destination I found that the item I had gate checked had been damaged- an instrument case I was no longer able to close. The zippers had both been busted off. Due to time constraints I was invited to write a review and email which I intend to do. The item itself was gate checked for safety - and to me the damage says that still somehow it is unsafe to fly with an instrument which as a professional musician is frustrating. In addition flights have very limited food options that accommodate persons with gluten/dairy allergies."

Pros: "Two full drink services was nice"
Cons: "USB outlet didn't work, and my seat didn't have a normal AC outlet"

Pros: "The staff and service were excellent!"

Pros: "Arrived on time"

Pros: "Not anyone's fault --- delayed due to Fog. Then on rout to Ottawa when they started selling food, they ran out of the main breakfast meals and or cheese plates by isle 19."

Pros: "Paid for the "upgraded" seat only to be told we had to be in the back of the plane. Moving back all rows had one person and one chair open, so we had to sit apart. Useless crew as an elder couple asked to sit together and were told to check with passengers. Oh and the flight was delayed 3 times."

Pros: "Check-in was smooth Air Canada were helpful as am travel with special needs"
Cons: "Nothing for now."

Cons: "I flew from YEG -YYZ and the flight was delayed. It's a good thing that the 2nd flight was delayed or else I would have missed it and no AC employee was interested in helping me make my connection. There were several people on the flight that had connections and were trying to rush off the plane."

Pros: "Upgraded to Plus after our flight was delayed and we had to go back home for a night... Live 45 minutes from the airport and had to have a friend drop us off and come back to get us. Friendly staff for the most part. Some seemed a little stressed out, but its understandable as the job is probably stressful. Especially before christmas."
Cons: "Slow boarding, crowded plane when boarding- rushed to get us on the flight."

Pros: "Lost bag"

Cons: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."

Pros: "Pathetic delay time that was not weather related, they should have had another plane. I will not say that I will never fly Air Canada again just because departure time may leave me no choice but given a choice that suits my travel schedule it will not be them."

Cons: "Another long delay with Westjet"

Pros: "Seating and on time"

Pros: "I needed a wheelchair and they were very friendly and helpful"

Pros: "Crew was polite and helpful."
Cons: "The Edmonton lounge is not sufficient. Minimal food. It is supposed to be above and beyond, but not worth trying to get points for."

Pros: "The trip to Edmonton was very smooth and right on time. Everything was very good.....including the baby behind us. I will fly Air Canada again."
Cons: "I didn't like the change in gate at Edmonton to Vancouver. No one told us until boarding time. Even tho there was ample time to get there since it was the next door gate, I was in a wheelchair and if it had been any further, it could've been a disaster. We arrived right on time. I'd go Air Canada again."

Pros: "Free business class"
Cons: "Food and no entrainment available"

Pros: "Left on time, arrived on time. Tell the complainers that they should try flying Aeroflot."
Cons: "Nothing bad to say other than passengers should seriously re-consider taking babies and toddlers on the red-eye flights. Let your kids have a good night sleep and fly during the day."

Pros: "Flight was on time. Flight attendants were pleasent."

Cons: "Flight was delays from anotjer air company i had to paid 160$ to get on the next one.."

Cons: "No breakfast offered for a four hour flight"

Pros: "The crew was inviting, helpful, and very kind."
Cons: "Entertainment system did not work. No WIFI on the plane (which was, admittedly disclosed upon ticket purchase, so it was no fault of air canada). Chairs were very uncomfortable and the individual in front of me reclined fully for the entire trip."

Pros: "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"
Cons: "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."

Pros: "It was on-time, left enough time to reach connections and my bag arrived."
Cons: "Flight was slightly delayed boarding in NYC but it wasn't a long delay and we left on time."

Pros: "Air Canada front desk people were wonderful and helpful."

Pros: "Smooth ride."
Cons: "The plane was very old and delayed for too long. Way overpriced air fares."

Pros: "Everything was really good"

Pros: "In-flight entertainment console is pretty good"
Cons: "Departure was 40 minutes delayed right off the bat for reasons unknown and unexplained. Then, worse, mechanical trouble on the tarmack, we had to return to the gate and power down the plane, while still remaining on board, unventilated and unpleasantly sweaty, in the dark even for a while. What should have been a quick 1.5 hour flight and 8:30pm arrival thus became a sweaty 4-hour ordeal and almost 11pm arrival. Not the end of the world, but I was a bit taken aback at the absence of apologetic behaviour, like perhaps serving drinks while we're sweating on the tarmack, or heaven forbid, a meal of some sort considering we were departing later than we should have all already been home."

Pros: "Timing"
Cons: "Lack of sleep"

Pros: "AC changed to a different plane for our flight at the last minute, so seat assignments were messed up, and we had paid extra to choose seats. So why pay extra for seating when the airline can put you wherever they want at their discretion. In addition there was a minor delay in take off while the flight deck crew had to re-programmed the avionics to our scheduled route. But we made up the time en route and were only a few minutes late. On the whole, not a bad flight experience, just the usual frustration in the process. I long for the days when flying was a pure pleasure."