Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Klm start boarding while somw air issue in the plan
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
It’s chaotic at the bus stop outside of the airport because of the Uber meeting point. You need to be alert and look for the KLM bus which is not branded or labeled. Incorrect information was provided to go to gate 28, when in fact the bus was at gate 27. On the plus side the bus left early and arrived early to Ottawa.
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
Food seats were good Flight was delayed for over an hour, missed connecting flight, lot automatically rescheduled us to a new flight which was good but lost approximately 4 hours. Not a good way to start a vacation.
During the flight, the fleas biting me in the plane.
Aircraft was new. Food so so, especially vegetarian was very disappointing.
LOT was very disorganized at Istanbul airport with no communication with travelers. Our flight was delayed over and hour and a half and there were no announcements, displays or anything about it. It almost left me missing my second flight!
Everything was very good. I felt that the value received in paying for Business Class tickets was very good. The entertainment offered was plentiful, but could be improved with more recent options as well. By no means a deal-breaker. The staff were awesome, in the airport, at the gate and onboard.
bus ride to the plane was very crowded and had to wait a long time to get to the plane. The flight itself was great.
Together with my family, we all agreed that the LOT crew provided the most wonderful service that could be. We are grateful for such a great experience they provided to us! We will return and share our experience with all our friends and family.! Keep up the good work!
Lost my suitcase. And communication was poor. No offers of compensation for over 24 hour delay of bag
The boarding was delayed several times. The take off was two hours late.
I didn't understand why I couldn't do a check-in at home
Great movie selection. Seats as comfortable as is possible for economy.
Flight was cancelled months ago but we were not notified. Ended up in the last row next to the bathroom
The whole flight the service and how easy everything was to get to our destination. The only frustrating aspect was the fact that we could not check in early consequently on our connecting flight we were not sitting together.
Flight was delayed an hour and a half, bags took almost 40 minutes to come out. Flight staff is not welcoming. Lounge food selection is comical. For business class my knees were jammed into the seat in front of me. Airline needs a lot of work
Boarding on a heavy rain outside new airport with bridges.
Boarding was annoying. Just at boarding they changed my bought and extra payed comfort seat for normal economy seat. And on my seat they placed someone else.
It was great for a short flight - but due to turbulence no service, and there is no entertainment Appreciated leaving and arriving on time!
We payed for the seats and yet were bumped into others. One airbag under the seat was broken and hanging down, which made sitting down quite uncomfortable. Also tore up my stockings. Flight attendant didn't seem to care at all about that.
My comment before for Sarajevo-Zagreb fligh was actually abou flight from Zagreb to Amsterdam.
Never made it on Thai plane due to all the other planes being late
