Food Flight Attendants Aircraft Istanbul airport
Denied boarding even though I met all requirements of Canadian government and had the documentation to prove it.
Departing on scheduled time and arriving before scheduled time.
Pros: "Excellent service for affordable price"
Cons: "Flight was delayed"
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Pros: "the crew was good. The seat were not comfortable"
Cons: "food could have been tastier"
Pros: "Good movies good food"
Pros: "Best service, food, seats, space, amenities."
Pros: "Flight itself is very nice. Good service and media selection."
Cons: "Trip from ZAG to IAH Business Class. At ZAG they told me it was fine to take my skateboard onboard. At the Istanbul layover they forced me to pay $160 or else my items wouldn't make it on board. With a business class I still had to pay extra for a carry-on they said it was okay but then they changed their tune. I get it's in a different location but the same company is telling me two different things that ended up costing $160. On top of that, when I finally arrived at IAH they didn't have my skateboards... so I paid $160 for them to lose my boards."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Cons: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Pros: "I liked food, drink, service and entertainment."
Cons: "I disliked seat, a bit."
Pros: "Food was good. One thing I like about Turkish Arilines is that the plastic containers they use for food are a variety of shapes and sizes. This really helps the food service seem less industrial."
Cons: "Check-in was ludicrously slow, though that may have been due more to customers than to staff... Entertainment system at my seat not functioning."
Pros: "The cabin crew was very kind. The kofte tasted good."
Cons: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Cons: "Of the last 4 times I've flown with Turkish Airlines, I've been asked to move from the seat I booked. If you book and choose a seat in advance of the flight, I should be entitled to keep it."
Pros: "Good service once on the plain,on the way back they were feeding us with pasta,no meat-horrible.. How ever poor communication before the flight with my service dog."
Pros: "Flight attendants are super friendly and helpful. The food was excellent."
Pros: "The food was good!"
Cons: "I wish there was more legs room - 11 hours it iss long time to stay in one place"
Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
Pros: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Cons: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Pros: "Crew is amazing food is good plane is clean and comfortable"
Pros: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Cons: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Pros: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Pros: "Courteous staff. Comfortable plane."
Cons: "Could not board the plane although being at the airport well in advance. Forced to buy additional tickets for enourmously high price. Stay at the airport additional half a day without food and water. No one from the company showed any concern and were of no help. Horrible experience. Never again fly Turkish airlines."
Pros: "Food, entertainment, crew"
Pros: "Every thing"
Pros: "It was a very nice flight I would give 5 stars don't know why it showed up with one star"
Cons: "1. Seat could have been more comfortable - didn't seem to maintain recline. NOT a problem on my outbound flight. 2. We departed 50 min late. 3. Length of flight 11 + 2 hours to make many connections to Europe."
Cons: "Flight was canceled and I missed all subsequent connections"
Pros: "The flight attendants were helpful and nice."
Cons: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."
Cons: "Airport in Turkey is a big mess. Too many checkpoints that make no sense"
Pros: "Food and service were excellent. And great staff!"
Pros: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."
Pros: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."
Pros: "We were hesitant about flying Turkish Airlines. In the past they have had bad reviews and there had just been the terrorist bombing at the airport. But the flights to Croatia were cheap so we bought. The food was great and plentiful. Staff were very polite. We had a night flight to Istanbul and both my wife an I were able to stretch out in empty middle rows seats and sleep. I would definitely fly them again. They are very underrated."
Cons: "On the flight back our seats did not recline."
Pros: "I liked the service and the food."
Cons: "It could have been on time flight."
Cons: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Cons: "I was assigned a non-existent seat! How could that happen?! I had to sit in a leftover seat after everyone else had claimed theirs."
Pros: "We were pleasantly surprised when we received a full box of snacks on our short flight from Zagreb to Instabul. The trip was comfortable and we enjoyed that there was a movie available overhead and they provided headphones for. Overall, it was a fine experience."
Cons: "Service was fine until our water bottle (which we thought was empty) leaked a bit in the overhead compartment and the female crewmember was incredibly rude and gave the most disgusted look when we claimed the bag that had a small leak of water (about a tablespoon). She also whispered something in Turkish to fellow crewmembers and they all laughed. It was embarrassing and unnecessary. We also were left in the bus on the tarmac for 10 minutes before we could board without any notification of what was going on."
Pros: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Cons: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Pros: "Moved into business class much more leg room"
Pros: "Great Cabin Service, Great Food, timely arrival and departures."
Cons: "Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats."
Austrian airlines food is really good compared to more recent airlines I’ve been on
Pros: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Cons: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."
Cons: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Pros: "The cleanest of the airport and the airplane"
Cons: "The 15 hours layover"
Pros: "The crew was good , funy , atentifly and kind."
Cons: "Was ok."
Pros: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Cons: "My wife and I were separated by six rows. Unacceptable!"
Pros: "thebflight wqs smooth and on time"
Cons: "snack they gave something sweet at 07:00 AM"
Pros: "Flight time was quite good"
Cons: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Pros: "Decent amount of space between seats"
Cons: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Pros: "Very good drink service (one cold and one hot drink)"
Cons: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Cons: "I had a weelchair and nobody assist me in Viene in Austria"
Pros: "Love the A 380-800"
Cons: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."
Pros: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"
Pros: "I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo"
Cons: "You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen email@example.com"
Pros: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Cons: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Cons: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Pros: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Pros: "That it is over"
Cons: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
Pros: "The crew were very kind. The food was good."
Cons: "The space between the seats is very narrow and there is no entertainment."
Pros: "proff handeling of sick person !Othervise quiet and nise trawel!"
Pros: "snacks plus they had sparkling mineral water"
Pros: "Short flight."
Cons: "Seat comfort was meh."
Pros: "Plenty of food and drinks, pleasant crew"
Cons: "My flight was cancelled! ended up flying to Athens the next day"
Cons: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Pros: "surprisingly tasty meal, smooth and on time flight"
Cons: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Pros: "Crew anf foid - great!"
Cons: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Pros: "very short layover and my check luggage made it all the way home with no problems"
Pros: "The food was excellent and the business class layout was perfect."
Cons: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Pros: "The staff was very pleasant"
Cons: "Very crowded plane!"
Pros: "Staff was pleasant and competent"
Cons: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Pros: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Cons: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Pros: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"
Pros: "I flew to Venice on Austrian Airlines to make a connection on an Air Canada flight to Toronto. When we debarked from the Austrian Airline onto the tarmac and picked up our luggage, I could find no signs indicating where to go for connecting flights, nor any signs indicating the gates of connecting flights. I was told that to make a connecting flight, I should go out to the main lobby of the airport, At the information desk they directed me to the Air Canada check in desk, where I found the check-in for my flight was closed. That was the the beginning of a nightmare chase to get to the plane to Toronto. I made it only because of the kindness of people in the check in, security and customs lines. Austrian Airlines should be kinder to its passengers making connecting flights. They seemed to abandon us passengers in a chaotic airport."
Pros: "I liked the extended leg room in front row of economy class."
Cons: "A couple of the flight attendants were rude to people on the jet. They seemed agitated and annoyed."
Pros: "Great service except Vienna airport is too chaotic and baggage wrapping cost 12 euros per piece."
Cons: "I can't believe they charge extra to reserve a seat. Just charge an honest flight."
Pros: "Flight was on time, stewardesses were kind and helpful, food was good, entertainment selections great, plenty of legroom for 6'1"/ 185cm."
Cons: "smallish baggage storage"
Cons: "Comfort/ food and service could have been better"
Cons: "small and cramped airplane"
My wife and I did not get food. There was no chicken left and we can’t eat pork so we didn’t get food. Crew member didn’t ask ask first but left the pork in our table and after I asked him what it was told that was only pork left I asked him to take back. The only thing we can’t eat is pork and that was the only option. I was shocked for a long flight not to have enough food. Crew member never came back to let us that there is no other food available. After we asked and other crew member he checked and confirmed there is no other food. He offered to share his own meal with my wife and I but we refused but we appreciated that. I hope I never have an other experience like that. It wasn’t a good experience. :(
I am seeking a refund from Kayak as LOT refuses to acknowledge the booking when not done directly from their site. Worst experience with an airline ever.
Pros: "That eventually I made it to Tokyo via Qatar airways."
Pros: "Finally good seats"
Pros: "Did not like barking dog behind me, at all!"
Cons: "Food was bad, by far the worst I had ever eaten."
Pros: "Crew was fine."
Cons: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Pros: "Seats were comfortable"
Cons: "Rude crew,delays all the time"
Pros: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Cons: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"
Pros: "First flight was delayed and we missed flight to Toronto"
Cons: "Departure on time"
Pros: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Cons: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Pros: "good entertainment choices"
Cons: "my pre-arranged seat was changed without notice."
Cons: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Pros: "Food was good"
Cons: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Pros: "The crew was great and in-flight service was great."
Cons: "This is twice now I've had massive delays flying with LOT and because of this one I'm currently still stuck in Chicago because my international flight landed with 35 minutes for me to get to my connecting domestic flight when i should have had an hour and a half."
Pros: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Cons: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
Pros: "We had to line up in a very long que when arriving from Zagreb. It took too long."
Cons: "The crew was very nice"
Cons: "Poor quality of announcements in Warsaw for boarding times."
Cons: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Cons: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."
Cons: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Pros: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Cons: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Pros: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Cons: "Long flight hours."
Pros: "The staff were friendly and warm. They did what they could with all they had. I was financially compensated for being put on standby because of over sold tickets resulting in my return flight being changed to the next day."
Cons: "On my flight there my built in tablet didn’t work so I didn’t have any entertainment for a long flight. My return flight was put on standby and I had to leave the next day instead. Stressful"
Pros: "Food/drink options"
Cons: "Boarding process. Flight delayed"
Pros: "Everything was OK exept few things"
Cons: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Pros: "30 minutes late on boarding. No communication for reasons"
Pros: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Cons: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
Pros: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Cons: "Flight was delayed by 1.5 hour because of harsh weather conditions. Everything is Okay I wasn't missed my connection flight that time, but perspective to wait for next fight at 1:00 am isn't very appealing."
Pros: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Cons: "Nothing to mention."
Pros: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."
Pros: "all was ok"
Cons: "ground service knowing we will be late in Warsaw did not want to book me for the flight i could catch after delayed landing"
Pros: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Pros: "crew was very good and friendly"
Cons: "vegetarian meal contained no protein"
Pros: "Flying with pet and airline could not have been more helpful. The food (dinner) was much better than expected. Wish I had asked for more. The pork, the vegetables salad and dessert had flavor. Flight attendant helped me with back off the plane even."
Pros: "Getting off at the end"
Cons: "Food, seats, no entertainment the worse business class in the industry. Boarding was also a mess. Absolutely no redeeming features."
Cons: "Very unpleasant and unhelpful staff (apart from the ones in-flight)"
Pros: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Cons: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Pros: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Cons: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Pros: "I like the food. Cabbage rolls on our wat back from Warsaw were unexpected. Such an excellent idea to serve Polish meals on the polish airline."
Pros: "THANKS FOR THE PRINCE POLO!"
Pros: "The flight was smoothe"
Cons: "Boarding was a mess and is always a mess"
Pros: "Nice new plane (Dreamliner) with a lot of overhead space for hand luggage."
Cons: "There is less leg room than on other international carriers. I am tall and found it quite uncomfortable. I was also surprised by how bad the food was - worst airline food I have ever had on both trips. Sadly, also the most unfriendly air crew as well. Also, unlike international flights with Air Canada, you have to pay for alcohol (though the prices are pretty good)."
Pros: "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Cons: "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."
Pros: "Very helpful staff during boarding very good dinner"
Cons: "breakfast meal - very dry sandwich with only one slice of cheese no internet access during flight inability to use headphones during take off and landing"
Pros: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Cons: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."
Pros: "Complementary headphones, drinks, and snacks. I flew economy as as a 6'3" guy I was generally comfortable -- though I would recommend you sit in the aisle seat. Food wasn't the worst."
Cons: "Nothing really."
Pros: "I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!"
Cons: "Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again."
Cons: "Crew skipped our isle for drinks, couldn’t be bothered to come back. Didn’t respond to call lights. Flight was overcrowded, poor guy behind me couldn’t even fit in his seat, had to keep his legs in the aisle and fold them in ever time someone went by."
Cons: "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."
Pros: "The staff was very friendly and did a good job."
Cons: "The entertainment on this flight was non-existent unless you paid extra for the iPads or internet. There were no tv screens on the back of the seats, which was not very pleasant for a 9 hour flight. We tried connecting to the plane's wifi and watching movies on our phones through the Air Canada app, but the wifi was so slow that the movies never even loaded. Additionally, not every row of seats on the sides has a window, and we were in a row that had a wall instead. The plug in our row did not work either so we couldn't charge our phones with it."
Pros: "Every thing expert the food"
Cons: "The food"
Pros: "Service was impeccable. In flight entertainment was good"
Cons: "Food was nothing special"
Pros: "This was my first time flying Air Canada. Our flight was delayed by 4 hours because they had to deice the plane. Yes it was frustrating but I would much rather have a flight of upset passengers then risking our lives. The captains and the crew went out of their way to make sure that we were the most comfortable. They gave us food and drinks as we waited and were extremely patient. Upon arrival many passengers had missed their connecting flights, including myself. They put us on the next flight out and gave all passengers a hotel and meals for the night. I would definitely recommend Air Canada. The plane itself is also pretty spacious so don’t be afraid to fly economy."
Cons: "Nothing really. They were great. I mean, definitely wished my flight wasn’t delayed. Although It wasn’t their fault that they needed to deice the plane, that’s something that should’ve been accounted for way before our flight was supposed to take off."
Pros: "Vegetarian food needs lots of improvement"
Pros: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Cons: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
Pros: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
Cons: "Ran out of food.."
Pros: "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
Cons: "Economy is never very comfortable but was better than a lot of other airlines"
Pros: "Crew were good"
Cons: "Seats were too tight. Entertainment was mediocre"
Cons: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
Cons: "no entertainment"
Pros: "Smooth flight"
Cons: "Long walk to connecting flight. Buggy didn’t turn up"
Pros: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Pros: "It was average"
Cons: "My connections were tight from the start. Then when the flight from Vancouver was late leaving, it caused me to come very, very close to missing my CVG connection. I had to find & clear customs before I could even go to my gate. Getting thru customs was like being in a maze. I showed my passport 4 times in the process & finally someone helped me to fill out the electronic form. I made it to my gate in the nick of time just as they were ready to close the door. They radioed ahead to let 2 more people on that plane. Then I get on and someone is sitting in the seat that I previously purchased. The flight attendant didn't make them move either. Air Canada's practices suck! I will never fly Air Canada again."
Pros: "Friendly crew, modern aircraft"
Cons: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Pros: "Pretty standard flight...nice crew, free drink, left and arrived on time for the most part. Liked that I could check in early to arrange a seat."
Cons: "The seats could have been more comfortable. Had a couple knees in my back."
Cons: "I didn't travel with children, but if I had done they would have needed entertaining. The crew offered iPads (to rent) for the entertainment of children and adults alike. Why can these not just be given to passengers, better still BRING BACK SCREENS IN SEATBACKS!!!"
Pros: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Cons: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."
Cons: "Our flight was turned around after we had gotten to Toronto. They claimed that they had shut down the airport due to bad weather. They took us back to Montreal where we sat in on the tarmac for two hours. They said that there was a second storm Coming through Toronto and that the airport was shutdown again. They then canceled our flight. After standing in line for three hours at customer service they told me they couldn't get me on another flight until tomorrow night and ariving at my destination two days later. The coustomer service rep then told me to just go ahead and call the customer service number because she couldn't help me. They said they wouldn't pay for any accommodations because it was weather related. The issue with their argument is that only one other flight was canceled into Toronto. Air Canada actually had several more flights that day that that landed in Toronto after they told us the airport was closed. The customer service was embarrassing. They had us wait for over three hours to be helped and there were four desk which at most times they only had two people working. Many times there was only one person. The entire thing was pathetic."
Pros: "When I spoke to one of the stewardesses about how this was the second time in a week that Air Canada failed to prepare a vegetarian meal for me, she listened to me and somehow pulled something together. All other employees were courteous, as well."
Cons: "On both my departure and return flight, Air Canada insisted I did not tell them ahead of time that I was a vegetarian. I am sure I did it for the departure, and I am absolutely certain I did it on the return. I contacted them because I didn't want to go hungry on another 10+ hour flight. I think, what happened was, another vegetarian who didn't order ahead requested a vegetarian meal and got mine. I was told I had to verify 48 hours before my flight. Why? Could I have become non-vegetarian in that amount of time? You should have to say it only once. I have never had this problem on any other airline, and it happened the only two times I've flown Air Canada. The light positions are terrible; my neighbors' light shown directly into my face the entire flight."
Pros: "Some staff were professional and nice."
Cons: "The staff at the check in counter need some additional training because they didn't notice that the boarding pass that they gave me did not give me a seat on my flight. I didnt notice until boarding the plane. I showed the customer service agent at the gate and that's when she told me I didnt have a seat on the plane and that they had to get me one before I could board it. Everything ended up working out in the but the same problem happened with another flyer and they couldn't get her a seat. So she had to wait for the next flight!! I felt bad for her because like myself she paid for a seat on that plane and because of Air Canada's horrible system she missed her flight. Also, my flight to Newark was nightmare because my flight from London to Toronto was delayed, and my connecting flight to Newark left without waiting for me and other passengers on the delayed plane. I think that's the most crazy thing because all us passengers paid for that flight and we had no choice but to wait the next day. We were accommodated with a hotel after waiting hours and hours but it was still very frustrating."
Pros: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Cons: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Cons: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."
Pros: "Excellent flight from boarding to arrival. The flight crew performed beyond expectation. There were obvious obstacles in their way when performing their duties and customer service. What stood out as stellar was their patience in helping people where english was not their first language. When serving beverages to these passengers the flight attendants would ask what beverage they prefered. Their answers were inaudible and confusing. Attendants displayed container beverage and when it was still unable to understand their poor answers they did not give up. Finally it was understood they would like hot tea, and i noticed they performmed beyond expectation. These asian passengers would clogg the isles for attendants by going to the washroom and visiting other friends on this flight creating serving obstacles. Frankly, I prayed for the attendants when they were climbing over seated passengers and appeared orientationally lost from their seats on this flight. You would think it was their first flight; but then the flight attendant would appear, and in classic manner would ask - Can I help you? I am comforted by the displayed patience, ability to take punishment from disfunctional riders who failed to notice how other passengers behaved and how professionally the crew operated from beginning to end. I always prefer to fly with Air Canada. Thank you!"
Cons: "Jamming the middle seats of the flight with late arriving asian passengers who would have been better off seated together."
Pros: "Great cabin crew - really friendly and helpful to passengers. Good selection of drinks. AMS-YYZ-YQG All nice enough - good leg room and nice to have a 2-4-2 seating configuration YQG-YYZ-LHR Nice to be on a 787."
Cons: "Food was bland, but as expected on a transatlantic route. Good selection of drinks. One of the suitcases missed the flight, but was promptly delivered the following day. It would have been nice if this could have been notified earlier, rather than having to wait for all passenger's luggage to be delivered before realising that our's was not there."
Pros: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"
Pros: "The Air Canada staff in Austin was wonderful. The flights from Ottawa to Toronto and back were fine."
Cons: "Problems that were, to be sure, not entirely the airline's fault. The trip from Toronto to Austin was delayed because someone had taken the flight attendant's bag from the overhead. We had to wait until either the bag was recovered or a new flight attendant was brought in. On the return flight, the first officer had ruptured her eardrum, and the plane could not leave Austin until a new pilot was flown in from Toronto. It took hours for the airline to arrange for hotel rooms. The airline then offered vouchers when we arrived in Toronto, but their representative brought enough for only about 2/3 of the passengers."
Cons: "A three and a half hour flight with a fruit juice and not even a pack of peanuts . Air Canada that was pathetic !"
Pros: "Direct flight"
Cons: "Air Canada pricing is same as other non budget airlines like British airways, Lufthansa but service is on par with budget airlines like Ryan Air. I'm amazed how they get away with it."
Pros: "Planes were clean, relatively comfortable & flight attendants were polite. Flights that had individual screens on the seatbacks offered good movie choices."
Cons: "Ugh. Delays of 1-2hrs each on 3 of 4 flights for one trip. Missed connecting flight in Toronto. Baggage was a disaster. No communication between staff, was told something different by each person I spoke with. Flew to London & didn't get my bag for 3 days. Flight delays put me in to London a day late, wearing same clothes without access to my bag & lost 4 more hours of site-seeing time following day calling the airline & trying to meet up with courier delivering my bag. Then on my 7hr midday flight back to the states our plane had no screens at all for in flight entertainment. Security and Customs check process was ridiculously long. Waiting in line after line, and the automated kiosks processing passports were fickle delaying lines & leading to further follow up by staff. Very confusing and overheard several passengers talking about missing connecting flights. I highly recommend not flying Air Canada until they become more organized."
Pros: "Had a great conversation wih a guy from Switzerland an it really helped to pass the time."
Cons: "I didn't like that they either started boarding too early or we waited a long time to get off the runway as it seemed we were on the plane a long time before we actually left. Also we just received our snack and our drink and as soon as we received them, a stewardess told us to all put our tables up and I do believe that it was because we were descending to land. It seemed like forever before we received our snack and then we're told we couldn't use our tables. I think they should have started the snacks earlier as it was quite a big plane and it probably would take quite a long time to serve everyone and the worst part of it all was that I had asked for a can of pop, so I had to hold my can of pop, my glass pop and try to get my snack out of the package which was not easy at all."
Pros: "Not much"
Cons: "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."
Pros: "The flight was good and the attendants on it were nice. Wasn't too uncomfortable and in flight entertainment was pretty decent."
Cons: "We were delayed over an hour which in itself is okay as I understand flights get delayed and these things happen but the way in which the staff controlled the situation was horrible. They made multiple announcements making it sound like certain groups should go to the counter to be boarded (children, people needing assistance etc..) yet when these groups of people showed up at the counter the staff acted irritable saying they would need to wait their turn and that they havent even started boarding yet. This led to massive confusion and a huge pile up of people at the counter."
Pros: "Flight left on close to on time and landed early/ right on time."
Cons: "#1 Boarding was total mayhem. Why do airlines insist on boarding the plane from front to back? Wouldn't it make sense to start at the back and work your way forward? People are NOT able/aware that they need to get out of the wispy and it creates a bottleneck. If the BACK becomes 'zone 1' and you progress forward, boarding passengers are out of the way and boarding can progress smoothly! Worth a try? #2 cart blocked the aisle for 90% of the flight and it was impossible to get to the bathroom. An elderly gentleman had gotten up before service began, and he was stuck out of his seat for close to 45 minutes as the flight attendants wouldn't back up to let him pass. Perhaps the timing of this could be adjusted in the future."
Pros: "Flight was delayed several hours with no compensation given"
Cons: "When you roll up on clerk at the check-in counter and she's already eyeing your carry-on bag you know you're gonna have a problem. My bag was purchased a month ago and I made sure it met all major airline specs so when she immediately told me I'd have to check it, I told her it would fit no problem in her little mold. She insisted that it would not and I'd have to PAY to check it. I picked it up and easily popped it into the mould but my zipper snagged on the way in and she said that I was not allowed to "force" it in. I then easily lifted it in and out twice without the zipper snagging. Then she insisted that I weigh it. 22lbs is not much at all so I figured I might get caught here but to my surprise I was only at 23lbs. So she immediately said I would have to pay because I was over weight.... BY 1 LB! So I opened my bag and took out bag of carrots and put it back on the scale. She was so pissed that she couldn't charge me anything that she never made eye contact for the rest of the process. She then said that because I had my cat with me I could not sit in the row I had booked because it was an exit row. I insisted that it was not an exit row as I had just flown on the plane four days earlier with my cat in the same seat. She refused and moved me to a row with less leg room despite my having paid for the upgraded seat (I'm 6'4"). Upon boarding, I confirmed with the flight attendant that my original row was NOT an exit row. It was behind the exit row and there are no restrictions for that. One terrible staff member is all it takes to ruin a flight. Air Canada Rouge also happens to be a soda can with wings so that doesn't help."
Pros: "They surprisingly didn't lose our bags...on this flight."
Cons: "Where to start?! Air Canada is by far the worst airline I have ever flown on. initially there was no information on what gate we were supposed to go to. The timeline of when the gate was going to be told ended up being 45 minutes later than initially projected which turned out to be an hour before the flight was supposed to take off, which didn't leave much time to make it through passport control and to the correct gate. The flight was then delayed over an hour before we were able to board. Once we boarded the flight, we were delayed again an additional hour. We finally took off and landed in Toronto to be delayed yet again before we could go to our gate. Once we go to our gate (close to 30 minutes after landing) the gate would not work and we were stuck on the plan an additional 30 minutes. What was supposed to be about a 9 hour flight turned into almost 12 hours of misery. I will never fly air canada again. The best part about air canada is how every canadian I talked to say "oh yeah, they are such a "terrible" or "shitty" airline."
Cons: "The departure time for the flight was 6:00am and there was no one in the check in counter until 4:15am. There was a long queue for the check in. Not a pleasant waiting time for the check in"
Cons: "I booked this particular flight because it was the shortest route available. But the Air Canada flight from Dallas was delayed for an hour and then we experienced computer problems causing further delays. I therefore missed my connection in Toroto and was told by the ground staff I could only get out 2 days later. I was also told there were no hotels available. There were long lines of angry people complaining, and they were from different flights, One couple complained they missed 2 days of their honeymoon. The plane did have seats in business class which they refused to hand out. Eventually they found me a hotel and redirected me through Frankfort the next day. It turned out to be a 27 hour trip. Huge disappointment."
Pros: "Helpful and friendly crew. Good food. Smooth flight."
Cons: "No seatback screens. Hire charge for iPads to access entertainment. Can use own iPad but need Air Canada app to make full use of entertainment (which would have been useful information to communicate BEFORE the flight, since there is no way to download app once on board!)."
Cons: "My daughter got destroyed by a cup of coffee a passenger behind her was holding when turbulence struck quiet bad,neither he or the airline apologizes for either."
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Pros: "Almost everything, from check-in, to boarding, the crew, comfort, food and entertainment were great. Was able to easily check-in from my mobile. Boarding was one hour early and gave everyone enough time (due to this, we left early about 15 minutes before actual departure time and arrived even earlier at about 40 minutes before actual arrival time). Whole crew was friendly except for one (see my other comments). Seats were comfortable and roomier compared to other airlines. Food was perfect. Did not feel hungry or bloated. Entertainment choices provided tons of movie and TV shows to choose from. Even the customs procedure at Toronto was very easy. I would fly Air Canada again to and from Tokyo. Thank you."
Cons: "My flight was almost perfect except for one snafu. There was one flight attendant who gave me a broken plastic glass when I asked for apple juice. The juice was flowing out so fast that my aisle seatmate got drenched. He never offered any apologies and when my seatmate and I both asked for some extra napkins, he looked at us very rudely. It was a surprise as rest of the crew were very nice that I regret never getting his name to report here."
Cons: "Air Transat was awsome"
Pros: "The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages."
Cons: "We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers."
Cons: "To have known that you had to do security twice without leaving the boarding area."
Pros: "The crew was very good."
Cons: "Food was terrible. The seat was hard and uncomfortable."
Cons: "Exit seat wasnt a full exit seat just a slightly larger row and did not recline. Seats were smaller than usual too."
Cons: "We boarded late and arrived late."
Pros: "There was an empty seat next to mine so could stretch my legs..."
Cons: "Late departure, late arrival... Had to use a ptv which took forever. Had to run for connection flight."
Pros: "Boarding was almost on time. Crew was good."
Cons: "Why did I pay additional $200 dollars to check 1 bag? $70 Canadian there, $50 pounds back (converted to $100 on my bank app.) Ridiculous won't be flying this airline again. Food was terrible - didn't eat. The crew didn't turn off the plane lights to MCR overnight flight, didn't sleep even 1 minute."
Pros: "Boarding went smoothly. It was nice that the crew was overheard offering the emergency seating to passengers with very long legs. And to be honest, our flight into Orlando was fantastic. It was just our flight back to Toronto that we had problems with."
Cons: "Plane smelled. Seats were way too close together. No leg room at all. Also, I know it wasn't air transat 's fault but there was a toddler behind me kicking my seat for three hours. I am also irritated that we had to bring both our passports and our nexus passes because air transat won't take nexus."
Pros: "The crew was professional and did a great job making sure everyone was informed and well looked after."
Cons: "absolutely no leg room for an average sized man. and forget about it when the person in front of you puts their seat back. ugh, and the food.....not good and expensive."
Pros: "Very comfortable plane. All on time . Good experience."
Pros: "It is already bad to travel overnight. When flight is late, that makes it really bad"
Cons: "Flught was 90 mins late leaving becuse of equipment failure. Missed my meeting."
Pros: "direct flight"
Cons: "like being in a flying school bus only the seats are less comfortable"
Cons: "It took almost an hour from landing for our luggage to make it to the belt. For a domestic flight, this is really poor."
Pros: "Flight was quiet and uneventful. Kudos to the pilots."
Cons: "Our flight from YEG to YYZ was delayed by over an hour. Normally this wouldn't bother us, as we did not have a chance to get flight, however, we felt we were deceived and lied to by Air Transat at the gate. Specifically, the staff at the gate indicated that our flight would be delayed "intentionally" according to airline policy, to take advantage of favourable tailwinds to get the flight to YYZ on time. This explanation maked no sense, and was unfounded from a cursory Google search. When we finally boarded an hour later, the captain on the flight indicated that the plane was actually LATE arriving to YEG from a previous flight. I'm not expecting any specific reimbursement for the inconveniences to us or our family picking us up, but we and other customers should NEVER be decieved. If the flight is late, tell us, and indicate whether connecting flights (for those that have them) will be withheld or not or to make appropriate arrangements if otherwise not possible."
Cons: "flight was delayed in both directions; very few announcements; the crew were ok, but there was not much service in the hour we waited foe the plane to take off and during the flight"
Pros: "The crew were very friendly, sweet and accommodating. I had a seat by the exit which I luckily didn't have to pay extra for and the leg room was ample and really helpful on a long flight. The meal was pretty good, but I really wished airlines would stop wasting so much plastic - I think there should be a way we can support the environment better when flying."
Cons: "I didn't realize Air Transat was a bare-bones airline (not that my flight was cheap in cost) - we didn't have pillows or blankets for the flight (10 hours) and had to pay for them! Seems like that should be standard on a long haul flight. The seats are very narrow with poor back support, and my back started to hurt 5 hours in. Many people were standing in the aisles as it was so uncomfortable. I was very cold throughout the flight, which was another uncomfortable aspect. One of the bathrooms was out of order which resulted in everyone using the same one - you can imagine how smelly and messy it got."
Pros: "Food was better than on my flight to Porto"
Cons: "There was no water in the washrooms from the start of an 8 hour flight!"
Pros: "The staff were very helpful and the flights were comfortable."
Cons: "The food was catastrophic, just mush."
Pros: "On time,I could charge my mobile"
Cons: "The curser of the smart screen was hard to use"
Pros: "Worse experience, air hostess don’t wear gloves while serving food and beverages. They usually had there fingers in everything. When told air hostess was rude and never responded"
Cons: "Worse experience, air hostess don’t wear gloves while serving food and beverages. They usually had there fingers in everything. When told air hostess was rude and never responded"
Pros: "Inexpensive cheerful staff"
Cons: "Old plane. Food was grim."
Cons: "Flight was 3 hours delayed"
Cons: "Antiquated electronics use procedures"
Pros: "i think the price was reasonable and it was a reliable and on time .We didn't had to pay extra for our meals and suite case."
Cons: "the seat was too close not enough leg room ."
Cons: "9 hour flight and only a few shared tiny screens to watch films on. Terrible and outdated"
Pros: "meals, attendants were pleasant and informative."
Cons: "cramped seating"
Pros: "Stewardesses were great..... Very Helpful"
Cons: "Plane was dated ..... Bathrooms not clean."
Pros: "Helpful and friendly attendants."
Cons: "Cabin was too cold."
Cons: "They ran out of food on both trips"
Cons: "Sitting in Toronto for three hours past scheduled boarding, minimal information. Missed my train out of Gatwick and only two pieces of luddage out of three."
Cons: "Last week lost my luggage on a direct flight. Flight to Toronto would not let me print my boarding pass after I had checked in online and had no checked baggage to be delivered. Missed my flight due to this as the company was debating to print my pass"
Cons: "Our flight from Barcelona was late and we had to rush across the airport to get the connection to Toronto. By the time we landed it was almost time for the Toronto flight to depart. No information was given to the passengers when we landed informing them that the Toronto flight was waiting for us. No information was given by the ground staff either, just told to drop your checked bag off and get to the gate and hope the flight was still there. Would have been a lot less stressful if someone had said "don't worry, the Toronto flight is waiting for you""
Pros: "Good variety of food and snacks-and free! Long flight with good leg room. Only issue was strike that was taking place that prevented us from disembarking immediately."
Pros: "We paid extra for the options plus on this flight, which meant that we were able to choose our seats, we were given snacks, bottles of wine with our meal, blankets, pillows, face masks and headphones. Everyone else had to pay for these items on flight (if they wanted them). As a result we felt like royalty."
Cons: "Unfortunately you can never escape the family with the screaming baby..."
Pros: "Very helpful to families with small kids. On our flight to Europe which wasn't too busy, they even left middle seats free so my kids could sleep whole night. Smooth landing. No significant delays. Good price for family vacation to Europe that includes checked bag, and meals during flight. They nickel and dime on other stuff but if you prepare yourself (bring extra clothes or a blanket, own headphones) you'd be fine. Considering how much I saved by driving to Toronto to take their flight instead of flying from Cleveland (US$3500 for the family of 4) I am super happy with what I got for my money."
Cons: "Limited entertainment selection. No mileage program Bathrooms could be bit cleaner, but still ok"
Cons: "Waiting 2.5 hours in he plane, on the Tarmac waiting to leave. Why can't passengers remain in the airport until the plane is ready?"
Pros: "* Smooth flight. * On time DEP and ARR."
Cons: "* Not able to check in on line due to Kayak was provider. * Too much time spent on pushing the duty free goods. * Felt like the trolley came down more times than food or drink. * Long line to check in. * Wasn't able to use entertainment App even though I had pre-loaded the App. It asked for my confirmation number but I didn't have one because of the Kayak booking. With other airline, flight attendant was able to over ride. This time flight attendant said she couldn't do it. I felt she really didn't care."
Pros: "extra leg room extra luggage allowed priority boarding because I had option plus on the international leg of the journey"
Cons: "No individual TV screen. No option plus offered No movies staff a little irritable when I asked to buy food as they were all attending to club class. staff much more pleasant on the international leg of the journey"
Pros: "The crew was very efficient,the food was very good, crew walked and gave water after meals and throughout the flight thereafter. Cleaning was efficient too."
Cons: "Smelly washroom and a very dirty toilet bowel in the beginning of the flight. It was cleaned and looked better but still had a smell of urine. Boarding was very disorganized. People rushed in to board causing lines to board."
Pros: "I upgraded. What a difference!! First time travelling by Air Transat but hopefully not my last!! Great experience from start to finish."
Cons: "No complaints. Everything was great! Wish we could give more than 5 stars to some of the categories. The crew were amazing!!"
Pros: "Comfortable seating, good entertainment selection available and drink provided on short flight."
Cons: "Delay and disorganization at airport left passengers frustrated with at least 3 changes to gate prior to departure. Added to this was the incorrect announcement on P.A. System at 6:55pm a change of gate to leave at original time (7pm), only to have a stampede of passengers arrive at newly assigned gate to have no airline representative there and soon a new/revised departure time of 21:05 instead. Hopefully, those clients with international connections were able to make it, but I suspect that several had their plans changed with this > 2 hour delay."
Pros: "Great crew, very attentive. Food much better than expected on any airline these days."
Cons: "Boarding in Venice was a disaster. NO FAULT of Air Transat's! This was complete incompetence in Venice with shuttle busses. The on board entertainment on this particular type of Airbus is antiquated. Also NONE of tour Android devices could make the downloadable entertainment app work. It always crashed on starting a movie or show."
Pros: "20min early and excellent crew"
Cons: "Wifi entertainment went offline 30mins and and never restored. So no movies"
Pros: "The flight was delayed due to heavy rain but that's certainly no fault of the airline itself. Nice, comfortable plane. In flight entertainment. Snacks and beverages available. Overall great experience. I would certainly fly Air Transat again."
Cons: "No food & 1 hr delay"
Pros: "Absolutely terrible experience"