10.0
Pros:Helpful staff, attentive, and the car was great!Cons:I had an overall great experience!Reviewed 29 Mar. 2020
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4.4
Pros:Nice car but not enough explanation on how to operate the features of the car.Cons:Getting to the rental location was difficult, no clear direction on where and how to get a pick up. Everything is on an app. and that is a pain if you phone is no working well.Reviewed 28 Dec. 2019
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5.2
Cons:Please ensure that u add additional time to your booking in the beginning itself. They charged me for 2 whole additional days for returning the car about 3 hours late. Also, the Audi Q3 is not the best option for a long drive. The car hydroplaned massively on wet road conditions in upstate NY. Seat quality and ride quality left a whole lot to be desired. Overall, I’m extremely disappointed. Wouldn’t be recommending.Reviewed 23 Nov. 2019
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9.2
Pros:The great Audi A5 and the quick/convenient pickup and drop off.Cons:The App is essential and I was only recommended to get it ahead of time. Tell the customer that it is required, so they will have all info loaded ahead of time.Reviewed 6 Oct. 2019
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9.6
Pros:Staff was super friendly, helpful, and accommodating.Cons:The cost is high high, but it was expected. The pick-up spot gate was closed and there is no parking for those who come with a car.Reviewed 15 Jul. 2019
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3.6
Poor service at the pickup locationCons:Attendant at location was unprofessional, unhelpful, and rude enough that I opted to cancel my reservation and make other arrangements. I can't say anything about the vehicle itself since I was never in it.Reviewed 22 Sep. 2018
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4.0
Find employees that want to be therePros:Car was goodCons:Pickup - attendant was rude and abrasive when picking up. Drop off - extremely rude attendant when dropping off. The entire staff did not want to be there. I had to call an Uber backvto the airport bc there was no shuttle available. When I asked about the shuttle they brushed me off. I almost missed my flight and anniversary dinner bc of themReviewed 12 Jan. 2018
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10.0
Silvervar gets the silver medal!Pros:Great rate for a fantastic vehicle (Audi A4S), agent was friendly and helpful during the initial phase, text messaging service to remind me of drop-off was very effective absCons:The office was a mess, the initial app sign up wasn't clearly mentioned that had to be completed prior to picking up the vehicle, parking lot extremely tightReviewed 2 Jan. 2018
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4.0
not what i expectedPros:Audi's Very kind woman working at the rental centerCons:waiting for the buss forever terrible rental center - horrible office car a bit tired after only 35000 miles definitely not a premium experience insane amount of money for insuranceReviewed 27 Apr. 2017
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2.0
not truthfulCons:I was able to reserve a car on line to drive from Manhattan to Cleveland. I even received a confirmation number. When we called to verify, we were then told that we could not have a car with a one way trip to Cleveland. I then received 2 texts and 2 phone calls requesting that I forward my information regarding the rental. During the last phone call, requesting "where I was" it was indeed clarified that I could not rent the car one way to Cleveland and the person on the line would just cancel the rental "for me". Really? It was confusing and frustrating.Reviewed 9 Apr. 2017
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