The flight attendants were happy!
Pros: "Very friendly thank you!"
Cons: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Pros: "Crew was extremely hostile and rude"
Cons: "Smile and treat black individuals better"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Cons: "It was all good ✈️"
Cons: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Cons: "Got to final destination, baggage was discovered to be lost somewhere between Dallas and Bahrain"
Cons: "Better food and more water."
Pros: "WiFi and Entertainment"
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Pros: "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
Cons: "Trash in seat pocket"
Pros: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "First leg the server “ran” the aisle and I missed drinks/snacks twice. Seats are rediculously in lack of leg space hip to knee area—I’m a 5’10” female."
Pros: "Crew members were all very friendly and made the flight a nice trip as best they could."
Cons: "It would make a lot more sense for people to board from the back and window seats first so that we are not climbing over each other to get to our tiny seats."
Cons: "To many screaming kids"
Pros: "It is a short trip from Atlanta to Augusta."
Cons: "No complaints...too short of a trip to complain about anything!"
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."
Pros: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Cons: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Pros: "Friendliness of attendants. Quality of snacks."
Cons: "Hip room. Leg room."
Cons: "My luggage was sent to another city"
Cons: "price could be cheaper"
Cons: "Ac not working at last 30 minutes of flight."
Cons: "No issues. Smooth ride. Decent service."
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "Everything was great."
Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."
Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"
Pros: "Great service, free movies, nice crew."
Cons: "The crew was extremely rude. I was skipped got beverages twice and when I rang the bell the flight attendant gave me a lot of attitude. No one likes to fly for 10 hours, I get it, but it was extremely unprofessional."
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Pros: "Seats were comfortable on the smaller plane"
Cons: "Delayed two hours"
Pros: "New aircraft A320"
Pros: "Flight was on time. And faster. I really enjoyed it."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Cons: "No food or beverage service"
Cons: "No blankets or pillows. Froze"
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Cons: "There was a fee to carry 2 normal size bags.. This was not disclosed in ur website and i will file a complaint"
Pros: "The crew was very professional and we the customers were very happy to have this team"
Cons: "None it was a great flight"
Pros: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Cons: "Communication was lacking..."
Pros: "Nothing. It was a short flight with nothing special to mention."
Cons: "The flight actually leaving on time and not half an hour late."
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Cons: "The time it took to open the door upon arrival"
Pros: "Excellent airplane"
Cons: "They changed our boarding gate three times"
Pros: "Crew was very kind"
Pros: "It went with no trouble"
Cons: "The inflight service wasn't great"
Pros: "Crew was amazing"
Cons: "Food please"
Pros: "all except the food"
Cons: "the food"
Cons: "Overall a good experience."
Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."
Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"
Cons: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."
Cons: "Delay meant I missed a meeting deadline."
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Cons: "food was terrible, I was traveling with my 3 year old son and I was never offered a meal for kids, if there's one. seats are always uncomfortable;/"
Pros: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
Pros: "La tripulación muy atenta"
Cons: "La comida"
Cons: "We were traveling with 2 children. Seats assigned: rows 15, 18, 32, and 38. Nobody in the crew (from the desk to the plane) was able to solve the problem. We solved it swapping seats with other passengers. We were 4 with 3 carry-on bags. The person who was in charge was very rude. They don't allow us to carry any of them in the cabin and 1 arrived broken. I had no problems like this before, With full flights like this is normal to have to send some luggage that you expect in the cabin to the hold, but in this case the crew was very unclear and rude. The food: it was a short flight and they give us our snack just seconds before the landing. Finally, they lost 1 of our bags. Waiting to see if it appears."
Pros: "Flight was on time, we left early and arrived early! Flight attendants were very kind."
Cons: "It actually was all good"
Pros: "Speed of service, friendly personnel, food"
Cons: "Flight left one hour late-stressful as I had short connection, but airport didn’t announce that we’d still arrive approx on time due to strong tailwind. Less stress all round if they’d have told us"
Pros: "It was on time. The staff was efficient and courteous . Very hospitable."
Cons: "I took 5 flights with LATAM during the last 2 weeks. All flights delayed over 1 hours for no reason."
Pros: "Great service!"
Cons: "The food"
Pros: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Cons: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Pros: "Kindness of the crew"
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Pros: "Todo funcionó de acuerdo a lo planificado."
Pros: "Was a very good experience, very professionals Exceeded all my expectations A+++"
Pros: "Cabin crew excellent!"
Cons: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"
Pros: "Good service from the crew."
Cons: "I lost my luggage (bag). I had to wait about 1 hour. Airport staff advised me to go from gate 1 to gate 11 and back to gate 1. Then advised me to go to Latam counter where I lodged a claim."
Pros: "Usb ports in the seats, although the Samsung galaxy note 7 is not allowed to be charged there."
Cons: "Have to wait a little longer for the baggage to come out at the airport."
Pros: "The LATAN costumee service was very kind and professional."
Cons: "I went to Argentina to spend 4 days with my family, wich I didn't see for 2 years. I arrived to Mendoza. I wait until the last suitcase shows. Any of my suitcases arrived. I spent another hour making the complain. I had to come back to the airport in the evening and spent another hour for my baggages. Unfortunate i waist my first day in the airport and only spent 3 days with my family. Also the day that I had to return to USA the LATAN fly was late 1 and a half hour."
Pros: "Got a snack box and some drinks which was good, smooth ride back- nice flight attendants"
Cons: "Boarding took a minute to start, but it wasn't too bad"
Pros: "friendly flight attendants topped off wine glasses a few times in flight! meals were actually pretty tasty"
Cons: "seats are a bit tight on the 777 but what airline isn't these days"
Pros: "This was my 5th flight on LAN. All have been consistently excellent. The food in-flight was simple as these were all flights < 3hrs, but very very good and staff was terrific. Logistically no problems at all."
Pros: "Great flight, smooth, good snacks"
Cons: "Wish we didn't have to use a bus to deplane"
Cons: "Flight was delayed without explanation. We finally reached Salta and then returned due to weather and were kept waiting in a room for hours while LAN attendants stood around conferring. Got there 20 hours later...on a different airline!"
Pros: "We travel with bicycles and the people at the desk were sympathic and helpful. We got charged more than what I understood from the official website but it was still decent price so didn´t say anything. We got twice the same snack on the flight of 3h30. Good thing the chocolate was good. I thought it could have been different and a bit bigger."
Cons: "We flown in few electric storms, suffered from a lot of bumps, and landed in a pretty cowboy way in clear sky. Didn´t appreciate the flying at all. Felt like the pilot was either not enough eperienced either not caring about passenger´s comfort. We had to collect our luggage and bicycle boxes at transit in Buenos Aires airport. One bicycle box got bumped and a piece of bicycle was exposed. Later on after the flight, we got problems on that piece (a front wheel) because of that bump and needed to repair it. We saw how the the crew was handling our boxes : didn´t care at all and placed it in all possible positions while it should stay in the same position. We arrived at AEP at 10:14PM and had a connection flight at 4:40AM the next day. Had to collect our luggage (and huge bicycle boxes) and wait until 2AM to check-in. It was a pain to carry everything and to live all over again the check in, and to not being able to do everything allready at arrival, espacially at that time of the night."
Cons: "We were delayed for 3.5 hours with no communication. We originally were told it was on time and we were boarding. After waiting in line to board they told us they didn't know when we would take off and would have more information in an hour. One hour became two hours and eventually three hours. I asked the cause for the delay and they did not give me an answer. We were in the boarding area with no food, water, wifi or electrical outlets. There was no room to sit, many people sat on the floor or had to stand. There was absolutely no communication. It was a terrible experience."
Cons: "Our flight was delayed more than three hours and we received minimal communication about what was going on. Initially it was only delayed 30 minutes, then we were told an hour, then one more hour, then one more hour. The entire time we sat in a pre-boarding area with no food, water, wifi, or electrical outlets. We ended up missing one of our tours in Buenos Aires (which we had already paid for) due to the delay. Extremely disappointing after having otherwise positive experiences with LAN."
Pros: "Nice people and good food"
Cons: "The tv stopped working halfway through flight"
Pros: "For such a short flight they feed you and give you a meal!"
Cons: "Entertainment Wifi system was down"
Pros: "No annoyances, got us from point a to point b without any drama."
Pros: "Wheelchair service for seniors"
Pros: "Excellent flight"
Cons: "The food..."
Cons: "I will never flight with Aeromexico again!!"
Pros: "The services and the comfort"
Cons: "Everything its good"
Pros: "The new plane. The food."
Cons: "No entertrainment system the whole trip. The flight was delayed over an hour due to overbooked flight."
Pros: "Seevice and food were outstanding"
Cons: "The selection of both movies and series was a bit poor. Nothing interesting to watch"
Pros: "My seat assignment was changed, and I was in an empty row."
Cons: "I had a very difficult time hearing the p.a. announcements...and I'm not hard of hearing. Also, with the exception of one or two of the flight attendants, smiles were at a minimum. It didn't effect my safety, but it sent a message of indifference."
Pros: "I liked the food, the drinks, the Atencion’s crew"
Cons: "I didn’t like the long wait to drop off my suitcase"
Cons: "With one hour to go, a man in my row in the AMPlus section (which costs extra for a bit more comfort in economy) was joined by his companion who started the flight in the back, the basic economy fare which does not cost extra.. I didn’t appreciate the fact that she got to sit up front without paying and that the AeroMexico crew did nothing to call her out or send her back. The lesson: Don’t pay the extra money for AM Plus. Just wait until no one is watching and move up front. No one cares—except your fellow passengers who paid for the added comfort."
Pros: "I liked the entertainment center and the staff service"
Cons: "They don’t put something to eat between meals Like other airlines that you could get up and grab"
Cons: "The dinner was realy bad. I picked pasta and it was horrible."
Pros: "Spacious seating, unexpected small meal at 11 pm, Mexican flight staff,(felt like I was in Mexico already)"
Pros: "Food was good. Flight crew was friendly."
Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."
Pros: "Great experience overall on this flight, only problem was that my lie-flat seat was broken and would only recline. Good food, great crew. Staff at Aeromexico Premier Salon Lounge were OUTSTANDING! Food could have more assortment, but was better than most lounges in the USA."
Cons: "lie-flat seat was broken and would only recline, so didn't really get what I paid for. I wasn't the only person with the problem, as 2 other seats were the same. MEX airport desperate need renovation. It looks like something from the 60's that hasn't been maintained well. Not up to standard for a country's Capital City."
Pros: "We got to our destination"
Cons: "Everything else. Check-in was horrendously slow, customer service nonexistent, they checked in our carry on so they could charge for overweight, and I was forced to board while I was waiting for food only to wait a whole another hour before we actually took off. Flight was delayed 1.5hrs"
Pros: "That I got there on time."
Cons: "Over booked the trip and got stuck in the Mexico, missing a 1 at work."
Cons: "Rows ridiculously close together."
Cons: "My husband’s wheelchair was returned to us bent and disassembled. The crew at Logan and the airline ground crew could see us struggling to put it back together and then to fix it but offered absolutely no help until the very end, when we had already gotten the chair to a workable state and help was no longer needed. The crew in Mexico was not helpful upon boarding either, I had to take my husband down the ramp because there was no one to help us. We had no such problems in our outgoing flights so were surprised at the lack of care and utter disinterest on the way back."
Pros: "Food service, upgrade, and leg room"
Pros: "Nice crew, free drinks"
Cons: "Food (pasta) was terrible, not a comfortable plane for an overnight flight. I'm small, just over 5ft and 110lbs (50kg) and I was uncomfortable the entire flight, couldn't sleep even 5 minutes."
Pros: "Nothing exciting about the airline. Will try not to use them again. The boarding part was good. Then the plane left an hour later..."
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Entertainement, service."
Cons: "No veggie option for meals even though I asked for vegetarian meal when checking in. Late boarding."
Cons: "The flight from DC took a lot of time, as consequence I missed the other flight to Zacatecas. Now I have to wait 10 hours and the outrageous part is that I had to pay $200 extra for the other ticket"
Pros: "The flight was a Delta code share. It said non stop even though we had to change planes in Monterrey. It was unclear which terminal the flight departed from. A fellow passenger was given a boarding pass JFK to Guadalajara. In Monterrey they wouldn’t let him go through security. We went to the gate to find an agent to help. Of course there wasn’t one. I asked security to,page an agent. One arrived several minutes later, seemed to understand, and escorted him through security. On our return, the email I received to check in for the flight said we were flying JFK to Guadalajara. In fact we were flying the opposite. Clumsy and confusing. The food was dreadful (at least there was some?). The service onboard was courteous but not friendly. All four flights departed and arrived late. The jet bridge wouldn’t work on our arrival back at JFK and we were stuck on the plane another 30 minutes."
Cons: "Safety was good."
Pros: "Technical difficulties"
Cons: "Waited 7 hours"
Cons: "Online check I was a waste of time- tried 10x and failed called the airline and "customer service' was clueless and contradicted herself. The flight itself was well into the 90 degree range. My family's shirts were soaked with sweat. Eggs were gross. And this was $500/tix for coach. I would rather fly Sprirt or a vlaue line than this."
Cons: ". . . because of delays. Cannot comment but see above."
Pros: "I enjoyed my flight it was comfortable seatoseating. The good was great! The flight attendants were very professional and friendly.the entertainment was great because I had my own choice of watching what I wanted."
Cons: "I enjoyed everything in this flight!"
Cons: "That they made me pay for my baggage"
Pros: "Aeromexico provides blankets; particularly useful on this overnight flight. The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! This includes the flight map, although this was not functioning on the Calgary - Mexico City leg of my trip. Cabin staff are friendly and efficient. I paid extra for the exit row on the Calgary-Mexico City leg. Unfortunately, the cabin crew put another passenger in the seat adjacent to me, so I lost my expected room to stretch out. I'm tall, and this really affected my comfort on this long overnight flight."
Cons: "In-flight map wasn't working. Beer, scotch or red wine are not available, although other alcoholic beverages are available, apparently without charge. Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once!"
Cons: "Mexico City Airport Customs and bathrooms"
Pros: "Service from attendsnt"
Pros: "Because of a leg wound, we could not make the flight. But AM ticket refund is one of the worst in the business."
Pros: "I liked the fact that the crew was helpful with the limited amount of Spanish I speak."
Cons: "nothing was bad"
Cons: "Los aviones son viejos, el sistema de entrada a México es muy desorganizado y tardas mas de dos horas para pasar por el proceso, si estas con conexión necesitas una escala de 3 hs como mínimo. Si bien esto no depende de Aeromexico no hacen nada para agilizar el paso de la gente que tiene una conexión."
Pros: "The crew were incredibly nice and accommodating."
Cons: "Because it was an older plane, the entertainment options were minimal. The few TV's that came down had very poor quality- grainy and discolored with lines going through it."
Pros: "Free light meal, drinks, and entertainment."
Cons: "My seat was moved even though i had paid extra for my seat."
Pros: "Everything was great"
Pros: "attention, meal with wine, on time"
Cons: "Proceso de check in no es de lo mejor, después no tiene servicio de entrenimientos, pero ofrece un refrigerio que otras compañías aéreas no brindan."
Pros: "I couldn't believe that we actually got a meal on a flight and didn't have to pay for it. The airport was cold and I asked for a blanket when I got on the plane and was immediately handed a blanket which doesn't happen on other airlines I have flown on."
Pros: "The seats fully reclined. The food and service were excellent. For a long flight, going first class is the only way to go!"
Cons: "Very irresponsible people, flights never on time. And their customers service sucks"
Pros: "It was long, but the airline made everything smooth for the trip"
Pros: "Friendly crew, on time. Cockpit crew did amazing job landing in windy conditions. Thanks to all"
Cons: "Food was bland and 1st class was similar to a domestic flight to Fort Lauderdale from NYC"
Viaje en Buissnes class, asiento 4 A, el televisor no funcionó nunca a pesar que lo resetearon Y el vuelo tuvo 3 hs de demora Gracias
Pros: "The plane wasn't super full so I could spread out more than if there had been someone next to me. The cabin crew was friendly."
Cons: "Seats are too close together. 9 boarding groups is excessive. No one boarded between groups 1 and 6 basically. Maybe makes sense for larger flights, but for a smaller one 4 groups would have sufficed and been less confusing."
Cons: "Employees I understand that sometimes they see a lot of people and it can get overwhelming with the job but giving good attitude it’s a most."
Pros: "Left lake but still made it on time"
Cons: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
Pros: "Plane was new"
Cons: "Extremely cramped, surly flight attendants, and terrible food."
Pros: "Very friendly professional crew. Very comfortable business seats."
Cons: "Nothing on this flight"
Pros: "Movies, food, drinks"
Cons: "2 hour delay, middle seat"
Cons: "Delays. Unexplained."
Pros: "The plane"
Cons: "The food"
Pros: "Getting off."
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. Further, there were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Pros: "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
Pros: "Sat in exit and it"
Cons: "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
Cons: "Plain was delayed and we missed the connection!next fight is in 4 hrs!,"
Pros: "All...mainly Luis, one of the on board flight attendants, in charge of pampering us with excelent attention, in the most minor details of food preparation , always pain attention to our needs and Confort."
Cons: "Nothing to complain about On this trip, wich departed Kate due to bad weather in Miami, due to heavy rain adn storm, and in spite of that, the flight arrived just a few minutes behind schedule."
Pros: "30 year old plane!"
Cons: "No oilers, no individual monitors!"
Pros: "The rest was as usual"
Pros: "Nice crew Good landing and no uncomfortable turbulence"
Cons: "No entertainment on an almost 6 hour flight Flight delayed and crew served water/drinks at least 2 hours in"
Pros: "Arrived and left on time, something that really counts!"
Cons: "I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed"
Pros: "Easy normal flight"
Cons: "Congestion in Chicago sat on runway 30 min"
Pros: "Friendly service"
Cons: "Left a tiny bit late but not a big deal really"
Pros: "Beautiful design n great storage"
Cons: "Hard to get out of seat unless in fully upright biz class position"
Pros: "Efficient crew"
Cons: "Very full no isle seat!"
Pros: "Amazing entertainment selection, comfortable."
Pros: "I went to check in for my flight and was told that it changed to American Airlines. By the time I arrived to the gate it the flight was full and they wouldn't let me on. I want a refund."
Cons: "See above."
Cons: "Kiosk sign-in tried to sell several upgrades prior to issuing boarding pass. Very irritating! Seating was very cramped"
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Cons: "No screens"
Cons: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Cons: "Horrible long delays."
Pros: "All was good!!"
Cons: "A bit warm which is unusual."
Cons: "It was ONLY this leg that was messed up. The AA staff in PHI had no idea where the incoming plane was. Got snippy with other customers asking about it. First said it was delayed 50 minutes and then they were surprised when passengers were disembarking from them. Then the plan couldn't leave the jetway because it was stuck -- which was blamed on the City of Philadelphia and we ended up being nearly 4 hours late."
Pros: "Good serice,"
Cons: "Good service to switch flight pattern from greenville to new bern but still a delay that cause a 2 flight connection. Lots of on-line issues with check-in, overall a stressful day, hopefully it will all work out!"
Pros: "Service, flight experience, entertainment"
Cons: "Checkin Personal It was delayed 4 hours"
Pros: "The food and entertainment were adequate, and the pilot did a good job of communicating the status of our delay."
Cons: "Takeoff was 2 hours delayed because we were waiting for the first officer. Surely this could have been anticipated and resolved earlier. The crew was inappropriately familiar with the passengers. We are not friends, and I prefer a bit of professional distance. The seats are designed for VERY tall people; my feet were swinging, as were those of everyone in my row. It was quite uncomfortable."
Pros: "Excellent entertainment options"
Cons: "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
Pros: "Was really good flight"
Cons: "i didnt like the food tasted like it was in a fridge forever"
Pros: "Personel attitude and excelent service"
Cons: "The 2 hours delay to deppart and the small room in seats."
Pros: "Seats Wifi Tv Seats again"
Cons: "Crew is so so"
Pros: "all the experience"
Pros: "American doesn't complain about bags and weight. It makes my trip less stressful."
Pros: "The cordial treatment by the crew members"
Cons: "Not enough air conditioning, it was too warm on both flights. The foid could be better"
Pros: "Everything was ok."
Cons: "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
Cons: "Not on time, no entertainment system, little space"
Pros: "Great flight Captain and staff was friendly"
Cons: "Everything was perfect"
Pros: "Flight was on time with no problems. Had to check my carry on due to lack of space but my bag arrived quickly at my destination so this was not a big deal."
Cons: "Boarding is always a free for all. Even though passengers are called in groups no one listens and the boarding process never seems very efficient."
Cons: "I have no complain it was good for the most part for, more food lol"
Pros: "Crew was amazing and flight was excellent"
Pros: "The few were friendly."
Cons: "The food selection was poor."
Pros: "Entertainment, service"
Cons: "30 minutes of delay at least."
Pros: "Extra legroom but I paid for that"
Cons: "Not getting the meal I prepaid for and the curtain of business class constantly hitting me it was not good."
Pros: "The flight was short . Food was pretty good"
Cons: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Pros: "Everyone was very kind and approachable. My gate numbers weren’t included on my passes but when I asked personnel that works for air canada they were quick to help me and guide me to which gate I needed to go to."
Cons: "The only issue was the arrival of my luggage, it didn’t arrive in Charlottetown when I was told it was going to HOWEVER, I got it and the staff in the Charlottetown airport were very kind and eager to help me track down my luggage Overall great airline to deal with"
Cons: "For 2 1/2 hours the baby was kicking the back of my seat. I Thurber around a few times, said something once the the so called parents were not willing to help. I mentioned it to the flight attendednt but being a full flight there were no seat. Changes available. The parents even switched seats but only with each other, they kept the baby behind me. I can only hope they have a baby kicking their seat in the future"
Pros: "On board crew was friendly and capable."
Cons: "My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight."
Pros: "Great service- friendly patient helpful, pilots that kept passengers updated and very reassuring and confident sounding. KAYAK got me perfect seats!"
Cons: "Food wasn’t spectacular, and being limited to credit card purchasing is always a problem for many travellers. Pre-purchasing options are a great option except for last minute wishes."
Pros: "the staff very helpful , respectful, didn't feel rush they had their attention on helping me .Very grateful Thank you all"
Pros: "I didn’t like anything"
Cons: "I had problems rebooking , they made multiply mistakes costing ME over 300 dollars cad ... very upset , flight was cancelled, they didn’t pay for my hotel .. worst experience.. flying with west jet next time"
Pros: "Crew was friendly"
Cons: "Air Canada was a disaster on our vacation. Delays, re bookings, cancellations. Every thing was told to us as an excuse from the weather, flight attendant was running late, not staffed enough, need supplies on the plane, someone died, planes needing de-icing, planes too small, planes overbooked... you name it they said it! New York to Toronto, Toronto to Edmonton and return. Not one single flight was on time! We got put in a Hotel - only nice part of the trip - got Vouchers for $15 each - such a low amount!!! Didn't get our luggage with our clothes and amenities to use at the hotel - had to sleep in our plane clothes. Spend extra money we didn't have... it was awful! We will be staying away from Air Canada for awhile!"
Cons: "the turbulance but theres nothing that can be done for that."
Cons: "Flight was delayed due to ATC"
Pros: "Crew are very nice and approachable. No complain about their service. And flight is on time."
Pros: "The flight was good, on time, and comfortable. Crew was polite and informative."
Cons: "The sound did not work on my screen, even after trying 3 different sets of headphones."
Cons: "My bag was delayed and I end up paying to buy a pant from sports chek and now when I am trying to connect with Air Canada flight to make a claim, they are not even responding to my request."
Pros: "The crew on board all flights were pleasant and efficient."
Cons: "When I arrived at my destination I found that the item I had gate checked had been damaged- an instrument case I was no longer able to close. The zippers had both been busted off. Due to time constraints I was invited to write a review and email which I intend to do. The item itself was gate checked for safety - and to me the damage says that still somehow it is unsafe to fly with an instrument which as a professional musician is frustrating. In addition flights have very limited food options that accommodate persons with gluten/dairy allergies."
Pros: "Two full drink services was nice"
Cons: "USB outlet didn't work, and my seat didn't have a normal AC outlet"
Pros: "The staff and service were excellent!"
Pros: "Paid for the "upgraded" seat only to be told we had to be in the back of the plane. Moving back all rows had one person and one chair open, so we had to sit apart. Useless crew as an elder couple asked to sit together and were told to check with passengers. Oh and the flight was delayed 3 times."
Cons: "International service quite a bit better, still not lufthansa standard, but better than crossfair/swiss"
Pros: "Upgraded to Plus after our flight was delayed and we had to go back home for a night... Live 45 minutes from the airport and had to have a friend drop us off and come back to get us. Friendly staff for the most part. Some seemed a little stressed out, but its understandable as the job is probably stressful. Especially before christmas."
Cons: "Slow boarding, crowded plane when boarding- rushed to get us on the flight."
Cons: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Pros: "Pathetic delay time that was not weather related, they should have had another plane. I will not say that I will never fly Air Canada again just because departure time may leave me no choice but given a choice that suits my travel schedule it will not be them."
Pros: "Seating and on time"
Pros: "Crew was polite and helpful."
Cons: "The Edmonton lounge is not sufficient. Minimal food. It is supposed to be above and beyond, but not worth trying to get points for."
Pros: "We arrived safely and on time."
Cons: "I did not get airline miles credit on my United account as requested. I would like to be contacted about this."
Pros: "The trip to Edmonton was very smooth and right on time. Everything was very good.....including the baby behind us. I will fly Air Canada again."
Cons: "I didn't like the change in gate at Edmonton to Vancouver. No one told us until boarding time. Even tho there was ample time to get there since it was the next door gate, I was in a wheelchair and if it had been any further, it could've been a disaster. We arrived right on time. I'd go Air Canada again."
Pros: "Free business class"
Cons: "Food and no entrainment available"
Pros: "was a really great trip- I took the dreamliner last week and that was an amazing treat"
Cons: "Westjet gives pretzels or cookies complementary- I was surprised Air Canada didn't do the same Was a little squishy but all planes are!"
Pros: "Left on time, arrived on time. Tell the complainers that they should try flying Aeroflot."
Cons: "Nothing bad to say other than passengers should seriously re-consider taking babies and toddlers on the red-eye flights. Let your kids have a good night sleep and fly during the day."
Pros: "Flight was on time. Flight attendants were pleasent."
Pros: "In general, everything is fine. Boarding was good"
Cons: "Lack of food options for people with celiac disease. No ingredients on the dip in carrots and celery dip. Was told it was gluten free, but had a very bad reaction to it."
Cons: "Flight was delays from anotjer air company i had to paid 160$ to get on the next one.."
Pros: "Comfortable and quiet"
Cons: "Baggage fees and no snacks."
Cons: "I missed the flight"
Pros: "Good selection of free movies and shows on board. Some great and helpful flight attendants."
Cons: "The staff at check in were not overly helpful. We were running late and possibly going to miss our flight and they did not seem willing to help us out at all."
Pros: "The crew was inviting, helpful, and very kind."
Cons: "Entertainment system did not work. No WIFI on the plane (which was, admittedly disclosed upon ticket purchase, so it was no fault of air canada). Chairs were very uncomfortable and the individual in front of me reclined fully for the entire trip."
Cons: "Both my flights (there and back) were delayed, my luggage was lost after I was asked to volunteer to check it in and on the delay (YYC to YUL), I wasn't even given a food voucher after being made to wait 8h in the airport. This was AFTER the crew promised they would hold the other flights (also operated by AC)"
Cons: "The flight attendant was rude to every single person that asked for anything on the flight. Even someone asking for a simple glass of water was given attitude. I booked my seats over the phone and they were not the seats they told me they were. Aweful service"
Pros: "My scren was´t working ok, and the screen of my sister seat was in ¨wait please..¨ half of the trip. The boarding wasn´t on time but the crew memebers where really nice. Overall okey"
Pros: "Landed alive in vancouver"
Cons: "Second time in two months that they delayed my flight by at least 3 hours."
Pros: "It was on-time, left enough time to reach connections and my bag arrived."
Cons: "Flight was slightly delayed boarding in NYC but it wasn't a long delay and we left on time."
Pros: "Everything was really good"