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Pros: "XSS"
Cons: "XSS"

Pros: "XSS"
Cons: "XSS"

Cons: "Some sort of entertainment. More comfortable seats."

Pros: "West Jet staff and crew are always great."
Cons: "My flight was delayed over an hour - we sat on the tarmac waiting for de-icing for over an hour. There is no entertainment on this flight (so no wifi or tv) and we were not really notified how long we would be delayed- causing delays for me in Saskatoon that I could not provide information for."

Pros: "So much leg room!"
Cons: "The entertainment option doesn’t work on laptops"

Cons: "Chairs are not comfy and no entertainment"

Cons: "Flight delayed almost 2 hours without updates"

Cons: "We missed the connection between the two flights. They booked me for a flight the next morning. They did not provide voucher or reimbursement for food or lodging."

Pros: "The plane was nice and quiet, and the crew was lovely."
Cons: "It was so cold!!"

Pros: "Crew was very friendly and helpful"
Cons: "This was the first time in 37 years that I have flown so i had a little motion sickness but that has nothing to do with your crew or airline. This experience was very good thank you"

Cons: "It would be nice if WestJet didn't gouge customers during unfortunate circumstances"

Pros: "Swat was okay, crew was great"
Cons: "Wifi no work, loading was a bit of a joke"

Pros: "We got stuck in a line up to check in and the line was over 2 hours long and by the time it was our turn, it was too close to departure ( an hour to go) and they wouldn’t let us board so we didn’t get to take our flight at all."

Pros: "Very friendly crew"

Pros: "Pleasant Staff Great flight"
Cons: "that i paid to get a seat next to my brother and the plane was not full and people got to sit where they liked. it cost me more money for nothing."

Pros: "The staff on board made us completely forget we just experienced a terrible 6 hour experience in the hands of westjet from punta cana. The airport staff and security were efficient and all friendly. Helped us every step of the way. But again, a big thank you to the 4 flight attendants on the ws 254 to Halifax. Made our crappy day much better simply by being a friendly and happy face."
Cons: "Didnt like having to connect but understand that was to my own booking."

Pros: "Quick to get on and off the plane. Crew was very professional."
Cons: "The plane was cramped and very warm. I turned on the air overhead and it didn’t make a difference."

Pros: "The staff was really friendly and accommodating"
Cons: "The plane had no onboard entertainment system and most of the plane had malfunctioning power supplies for your personal device. the plan was not clean and the pilot Had a horrible landing."

Pros: "The ease of boarding with very nice staff!"

Cons: "Did not like flight attendants attitude, my row of TVs did NOT work for the whole flight, leaving me bored for the whole flight"

Pros: "Very smooth flight, nice flight attendants, new and clean aircraft. Super smooth landing and quick offload. Got a 4th row seat which has lots of leg room."
Cons: "No entertainment system and no free food"

Pros: "I loved flying West Jet and would happily do it again. The food was good (preordered) and we got to our destination safe and sound which is always much appreciated. Our flight was on time and we had no trouble boarding or any technical issues at all."
Cons: "I didn't like how internet/any entertainment had to be pre paid. We already pay a lot (even for the food...$9 wraps!), so to charge for literally everything seems a little much. Also not a fan of the reclining seats. We have zero leg room to begin with, I don't need some stranger crushing my knee because he wants to attempt to move back. I just shoved my knee into the back of the chair so he couldn't move back anymore."

Cons: "Crew are not that friendly and not polite."

Pros: "Snacks and service. Left on time."
Cons: "Seats didn't have charging slots."

Pros: "I had been very sick the night before the flight and was so weak that I needed a wheelchair. The wheelchair helpers i Vancouver were exceptional. They were so kind and genuinely helpful. I was very grateful. Also, your flight attendants seem to really enjoy their jobs. This is not the case on other airlines!"
Cons: "I checked my little carry-on and it was in Calgary but didn't make it to Vancouver. Trust it will be delivered today."

Pros: "The friendly crew."
Cons: "Crowded seating. Canceled flight. Moved to a much later flight and that one was late taking off. Use to like flying West Jet when it started flying to Canada. Not so much now. Scheduling is getting worse. Are you canceling flights because they are not full planes?"

Pros: "Re-booked on Westjet after my WOW airlines was cancelled. Didn't know what to expect - pleasantly surprised, Great service from top to bottom leaving Gatwick Airport. Will make them my top preference in searching future flights out that way."
Cons: "Nothing - the entire experience (check-in, flight, deplaning) exceeded my expectations."

Pros: "Explained why flight was delayed Helped a young lady find her cell phone"
Cons: "Flight was delayed. Some crew members seemed aggressive while walking through the aslie Food was dry for the price"

Pros: "Fast friendly service. Aircraft was clean and in great condition."
Cons: "No entertainment, not even power for your own electronics."

Cons: "Not any bodys fault the crew were trying to be supportive. multiple babys all around the area beside accros and a few rows down. maybe set them all to teh back would be better"

Cons: "uncomfortable seat- no padding"

Pros: "I like westjet not kayak had to chage date it was cheaper to miss flight book directly with westjet???"
Cons: "not being able to change flight"

Pros: "Flight was good but we were delayed about 2 hours. Not good."

Cons: "I had to pay for internet to download the app to watch movies"

Cons: "Screens like 15 years ago"

Pros: "It was an hour and 10 minute flight, so there wasn't really much space for error. They still gave me snacks and drinks which I didn't expect considering how short of a trip it was."

Pros: "Friendly relaxed crew. Overall organized and efficient."
Cons: "Both flights were late"

Pros: "Go from point a to point b"
Cons: "Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction."

Pros: "Nothin"
Cons: "How there was no boarding call and we missed our flight."

Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."

Pros: "Friendly people!"

Cons: "So far better than most of the US airline."

Pros: "the entertainment system was incredible."
Cons: "It was a very long flight-- including a meal in the ticket would have made it more enjoyable."

Pros: "Always on time and arrived early"
Cons: "Better snacks like porter"

Cons: "The bag of treat I got with my coffee don't remember what it was but it had no taste. I tasted it and discarded the rest."

Cons: "Flight kept getting delayed other then that was great"

Pros: "Check in was fast, on time, landed early, entertainment worked"

Cons: "My flight was not actually booked going to Edmonton and I had to rebook it at the airport to go home. Coming back to Fort McMurray my flight was also cancelled without telling me and I had to buy another ticket."

Cons: "Having to pay to watch a movie and ear plugs"

Pros: "Fast efficient service for check in with bags"

Pros: "Flight left on time and staff were polite"
Cons: "PA system could be better"

Pros: "A few days before our flight to Halifax which was originally scheduled with a stop over in Toronto, we received an email from Westjet that they were putting us on the direct flight. This enabled us to avoid the Toronto bottleneck and get to our destination on time. Thank you Westjet."

Pros: "Boarding was good and fast"
Cons: "The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie"

Cons: "The delay was ridiculous. Seats are the usual tiny ones so for a big guy they suck but over all great trip"

Pros: "Got the seats I wanted, movies were good. Staff was friendly"
Cons: "In Montreal they took my carry on bag stating it was too big, I have traveled with it many many times and it always fits except the tiny planes, this was a 787. When I got on the plane many people had larger bags then mine and it was the last bag on the carousel at the other end."

Cons: "We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality."

Pros: "Nothing much"
Cons: "Please train this guys for customer service and fix there attitude."

Pros: "Entertainment system was good and seats were comfortable"
Cons: "Boarding was confusing because there were few or no announcements of which zone was boarding, and it wasn't clear exactly which desk to proceed to for boarding"

Cons: "Dirty plane, garbage stuffed in seat pocket. Tray table disgusting!"

Pros: "Nice flight"

Pros: "Smooth as you like"

Pros: "Very organized crew for the boarding on instructing passengers with carry-ons etc for the overhead storage compartments. Flight left on time."
Cons: "My entertainment screen was malfunctioning. Very frustrating trying to watch a movie to the point I turned it off & read a book . If you are going to offer the the service make sure it works."

Pros: "The tvs were nice."
Cons: "The people in front of us reclined their seats and there was no leg room. The flight was severely delayed by an hour and a half making us miss our connection."

Pros: "Great service"
Cons: "Not enough time to the flight from Halifax to west plam beach"

Pros: "Everything went very smoothly with this flight. It boarded on time. The crew were all very friendly. I enjoyed the entertainment selections and found a tv show that I had been wanting to see. I managed to watch 2 episodes and look forward to watching more of the same show on my flight back. I ended up having the 2 seats to myself which was great. Extra legroom. I have no complaints at all."

Pros: "Exiting the plane and terminating my transaction."
Cons: "Delayed. Missed layover. Lost luggage. Poor communication. Agents had attitudes."

Pros: "On time"

Pros: "Seat was comfortable, leg room adequate. Crew helpful."
Cons: "The young child that screamed for the first two hours of the flight. The man in the seat behind me that coughed loudly constantly for 5.5 hours. No sleep on an overnight flight. Gluten free options not available for me and my wife. We tried to book these before the flight but we're not allowed access for this. Flight entertainment system froze and had to be reset, resulting in blank screens for the first 30 minutes or so."

Pros: "Air Canada couldn’t have been better, I missed a flight they waived their fees and got me on the next direct flight home. Wonderful service !!"

Cons: "Delayed"

Pros: "Boarding process."
Cons: "NA"

Cons: "When the flight was already late (it arrived late), they delayed takeoff so that many people, including me, missed their connections."

Cons: "When there is a delay, even when weather related, show some empathy and feed stranded passengers!"

Pros: "On time"

Pros: "Airline provided a flight to Toronto, with reasonable amenities and boarding process."
Cons: "Had to load my own suitcase on the luggage belt - I am elderly, with back issues, traveling alone. Attendant was courteous and helped me, but stated that staff "doesn't do it any more" because of safety issues. No help will be given in the future. Plane left two hours late - I missed my connection. Was given a stipend for an overnight stay, but no explanation was given about the delay. Staff couldn't tell me if my checked baggage was on the plane the next morning. I probably won't fly Air Canada again."

Pros: "On time"

Cons: "Almost 2 hour delay in Halifax until 1:30 am but Air Canada lounge closed at 11 anyway."

Pros: "Good breakfast."
Cons: "Cabin was cool"

Cons: "It was 3am and my boarding pass wasn't bright enough on my phone. Instead of politely asking me to go print out my boarding pass at the check in stations, she yelled at me and told me I was holding up the line"

Cons: "Flight was delayed 1.5 hours but no one was in much of a rush to get it going"

Pros: "The smooth take off & landing"

Cons: "Too hot and cramped"

Cons: "Kayak did not allow us to reserve seats, and the seats we received were not together, even though we purchased the seats six months in advance. My seat was at the front facing rear wards, with a non-tilting seat and little foot room."

Pros: "Getting off the plane."
Cons: "They didn't give out free nuts/pretzels. The entertainment system was off for half the flight even through they said it would reboot in 10 minutes. Loading the plane was the slowest I have ever seen."

Cons: "Air Canada shares a trait with many other incompetent organizers: everything is fine if nothing goes wrong, but there are no contingency plans in place in case something goes wrong. So, things get more and more delayed. Can't you predict roughly when the plane is going to land (once it is in the air!) and arrange for some gate to be open, so that we don't have to sit on the ground for 45 minutes once it has landed, for example? People who know how to organize are ordinarily capable of doing that. Furthermore, the lack of transparency is really frustrating: we just sit on the tarmac with no indication of how long we're going to be there, and the estimates of the delays are completely wrong when we're given them."

Cons: "Lousy food and no snacks"

Cons: "Our flight originating in Halifax was 1.5 hours delayed and we knew there was no way we would make our connecting flight in Toronto with a 40 min window to pass through customs, US immigration, and reenter security into the US bound F gates. We requested to be rebooked for early the following day to avoid being stranded in Toronto. Acknowledging it was unlikely we could make the connection, the staff told us that because the computer didn't list it as a "missed connection", they could not take any steps to rebook us. Of course, we missed the connection and were stranded for an entire 24 hours in Toronto with two small children."

Pros: "This was my third air canada rouge flight so I knew what to expect. Staff are always super courteous and good food options available."
Cons: "Almost 0 arm/leg room, flight was delayed and they tried bumping me off my flight onto another because they had overbooked."

Pros: "A very typical flight."
Cons: "No complaints."

Pros: "Flight was only half full. It was a red eye from Halifax to London, so there were several rows with no one in it. That allowed me to move to a row that I could lay down in. Flight attendants were pleasant. Everything was included (ie, food, free checked bags, earphones for TV) Great value for money."
Cons: "I watched WTF on the in seat entertainment system but it was not formatted for that screen, it was too narrow and the sides were cut off so part of the action was not on screen. Pretty minor issue."

Cons: "The security check took so long. We made it last minute even thought we were in the airport more than 1.5 hours before the flight (as recommended)!!"

Pros: "flight was fine pleasant flight attendants was late flight so slept a lot now much to add"

Pros: "The t flight was completely uneventful-the best kind."

Cons: "Our flight from Halifax to Los Angeles via Toronto should have left at 3:15 on Sunday so that we could arrive back in Los Angeles by 10:14 pm. Instead the flight was delayed and left 200 people stranded and waiting in line for customer service. Because I did not have cell service in Canada, I was forced to wait 2 hours in line only to have the agent at the counter make me talk to an agent on the phone. Prior to that, we were shocked that one of the only two agents at the counter left the counter to talk to people in line behind us instead of servicing the customers first come first serve. When I asked him to please return to the counter to help the next person in line, he mumbled that that was not what he wished to do. Meanwhile, all flights out of Toronto were fully booked that night. The delayed flight finally left at 1:30 am. Had Air Canada notified its customers about the 10 hour delay, we could have spent that time in Halifax. Both my husband and I were very disappointed in how AC handled the whole situation. Both the counter agents and the phone agent were unhelpful in offering us options."

Pros: "when I landed"
Cons: "First off the the plane was mid takeoff and stopped which terrified the passengers and crew. Then we learned the plane had technical issues which lead to a 50 minute delay, then air canada did nothing as in terms of compensation. My audio jack for the entertainment system was broken, seat 19F on flight 617 by the way... Then I got up to use the washroom and when I came out I had to wait 30 minutes at the back of the plane standing until the servers were done serving drinks and snacks/food. Then the landing was terrifying as the plane was swooping/shaking much more than normal, even the board crew looked a bit worried. Could NOT wait to be done of the flight, one of my worst ever."

Pros: "Very satisfied with the flight."

Pros: "Worst service I've ever had"
Cons: "The flight for Montreal was half empty and than there was a flight to Toronto Hallf empty as well, and the flight Toronto to Montreal was half empty...by coincidence our flight Halifax-Montreal on Sunday at 19:15 was cancelled due to technical issues. However it was obvious that AirCanada didn't care about the passenger time or valued it...instead of flying 3 empty flights they cancelled our flight and maximize capacity on the other planes...not happy we didn't get any voucher and we wasted 4 hours of our time and didn't have dinner until 1 am"

Pros: "Staff and plane were fabulous"

Cons: "This site allowed me to book a CANCELED flight. I found out 20 hours before my scheduled flight that I was on an 11:20pm flight not a 7pm flight."

Pros: "Love the look of the Halifax Airport after its renovations , brighter than it used to be, Check-in and boarding went very quickly The plane took on extra fuel just n case we had a layover in Toronto because of poor weather but that didn't happen"
Cons: "The possibility of a layover in Toronto because of poor weather lol"

Pros: "Good service...plane clean....attendants very attentive to all passengers!"

Pros: "Everything went very smoothly, no delays, good staff, all good :)"