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Truly loved the experience. The older I get the more I appreciate the benefits of upgrading. 14 hours in the air and able to hit the ground running.

Plane had cargo loading issues which delayed us by an hour. Not sure when the crew found out about this but it became a real pain.

Flight crew was unremarkable. They were not friendly and had a harsh tone. Truly didn't make us want to make sure we got an air Canada flight again.

I did not get meals as I was asleep and nothing later

Nothing my direct LHR to YVR was cancelled and the extra time going through Toronto was terrible - the AC staff in Toronto were rude and unwilling to assist.

Wonderful experience. Long distance travel is never easy but this flight was a treat. Flight crew was very attentive and friendly

The flight was right on time and we made our connections

The people were awesome, my only complaint is the lack of business lounges

So cold. Too cold to sleep. Too cold to get comfortable. Wearing boots and a jacket and still so cold that I would need to curl up if a plane actually had enough room to allow me to do that. Miserable.

Warning- Air Canada makes it almost impossible to get a refund if a flight is cancelled. My flight was cancelled due to a damaged plane. This airline then rebooked me for a later flight. I went on line and tried to navigate their site to rebook to another within my original itinerary and I had thought I had changed it the first time, but since their site is nothing like our sites here in the states, you had to closely look for the links to complete the process. Then came the other problem. Trying to get a $45 refund on check in baggage, that I had paid for one day in advance. I tried calling the airline's customer service. They stated they are unable to process refunds for this. They then referred me to an on line site. This site required you to answer a multitude of drop down questions that are not applicable to a simple flight cancelation. Then right when I think I am done, it asks for an "incident number". I then eventually fly into Vancouver BC International Airport and speak to 3 Air Canada employees. They then tell me they cannot refund me my check in bagge fee. Once again, they refer me to this ridiculous site . They then give me a code to list and tell me to use the airport code, plus the letters AC followed by the flight # to list as an incident #. I tried this and guess what, it failed. Kayak, if you're listening. Something is very ethically wrong with Air Canada's refund process, especially when one of their planes is damaged and a flight is canceled. I have flown for many years, every week for a long time period with many airlines. Please post this so the public can see this accurate assessment of their airline customer service failure.