They did not let us board because one member needed a transit visa, which was not evident at the time of ticket purchase.
The plane was dirty. It appeared that Air Canada did not know vacuum cleaners had been invented. Second, the overhead bins were about 1/3 or 1/2 the size of "normal" bins. That was a problem. The worst was disembarking in the weather in Montreal. I have cold agglutinin disease. That means my red blood cells clump together and then are destroyed when exposed, even by breathing to cold air. A few seconds of exposure can be dangerous. I am now experiencing extreme fatigue caused by the anemia from that experience. I should have had more assistance descending a narrow ramp and then traversing, even if only a few feet, of icy pavement. The blowing snow penetrated my facial covering and has caused problems.
Crew was rushed to get food out and left trash for a long time on our tables.
The entire aircraft was outfitted with comfortable business-class seats that featured luxurious reclining capabilities and built-in footrests for added relaxation during the flight.
Getting on the flight we booked would’ve been nice to begin with. Nope, they cancelled the 10 am flight. Herded everyone on to the 5 pm flight which got delayed twice. Basically made it to our hotel at 11 pm. So we lost our entire day in Toronto. Paid around $500 Canadian dollars to spend the night in downtown!! While they save a boat load of cash herding everyone on to the 2 evening flights.
Air Canada cancelled our flight the night before and rescheduled us for a flight 32 hours later than our initial flight. That would have made us miss our events in St. Johns and throw off the rest of our weeks plans. We cancelled our flights and the entire week in Newfoundland. Also want a complete refund not a credit.
It was very small. Just plain ride for a few hours, that is all.
Like most Air Canada (AC) flights, it was delayed. And in this case, there were luggage problems. Somehow someone else's luggage got assigned to my ticket so that created some confusion but was easy to resolve and I ended up having a nice visit with the people who's luggage was attached to my ticket. This is touchy subject for me as AC has lost my luggage many times (or the airport, I'm just not certain who to point at as I don't know) In flight was pretty standard, one lady was wonderful and the rest seemed mediocre in comparison. We landed in Toronto and had to wait on our gate, then pulled into our gate and spent an additional 30 minutes waiting for a ramp to get off the plane. I don't know who was at fault here, Pearson's horrible organization and terrible management or if AC didn't plan to have it there. To do better, more attention in the bag drop process would be good. Then hold the airport accountable for the lost luggage (I'm looking at you Pearson from the time you sent my domestic flight luggage to Turkey).
Boarding was good. No snacks was a bummer and crew did not take up trash. When asked twice about ear plugs for movie no one came back with any. Nice to have movies offered free however if you aren’t able to listen to them not very good.
it was great, a little chilly on the flight but that’s fine since i had a sweatshirt
