Friendly staff, always good food , as comfortable as it can be in economy
Business class is not worth it. Not comfortable and old plane with no privacy or enough space unless you on the single seats
We didn’t fly into Neuark , because it departed without us . We ran to a closed gate , and no staff to assist, then to a customer service center that was also closed, then briskly walked (20mins) to another customer center and got a ticket , waited 2 hours , got a flight to JFK instead, because of the time delay we Ran to catch our train home , and again our luggage arrived 3 days later delivery time at 3:45 in the MORNING!!!! Crazy!!!!!! Took a few days to shake off this disappointment of your service. You’re an embarrassment to customer service .
A bellow average experience. A delayed flight , no staff to assist , running and panic to connecting flight , 2 hour wait for customer service. No luggage when we arrived , luggage delivered 3 days after at 3:45 AM !!!! Much stress and anxiety from this experience. Please repair your Brand .
My luggage was lost and I did not receive any compensation
Pleasant up to Vienna. Afterward (Vienna- Zagreb) was an horrific experience
Leg room and seat back not a good recline (middle seat)
The option to check in the carry on bag for free was very convenient. If one checked bag could be included in the ticket price that would be even better.
It was very good, ,especially the working people in the plane, they are so polite.,thank you
They never gave any meal during the flight. We’ve flown for years and then doing this now is ridiculous.
On the short flight it was fine . The flight was smooth and crew pleasant .
I was happy with the screen in front of me, that for a long time it was just black and not visually distracting. Then I discovered that I could just turn it off if I wanted to. Then I found some simple games and was happy to play those. I was happy with the service too. I do wish I understood the zones though. I wish there was a way for us to board and disembark more efficiently, or at least to board more efficiently, like having all the window seats fill first from the back to the front of the plane and then the other seats? But I do realize that there are perhaps already hundreds of more industry specialized experts & analysts who have been looking at efficiency for decades! I just take the stop & start boarding process with humour and I happily sit to await a simple departure after all those around me have been standing or bending for far too long. You must be used to it, but it still mystifies me why people hurry up and then just stand there.
Not very comfortable when stuck in a middle with passengers that encroach on your personal space.
The fact that we have to check in our carryons when we met the requirements and there was plenty of spaces near we sat was ridiculous
From charlotte to Toronto was not good From Toronto to Dubai was very good
We should get a light meal since it was an international flight over 5 hours. Ticket price is high. Why should I have to pay for a meal?
Both flights were comfortable and I felt safe. Smooth flying, no issues. The flight back to YYZ was delayed by about 90 minutes. The new Princess Juliana Airport is quite wonderful and I didn’t mind spending additional waiting time there. All is good.
It was good. My original flight was delayed and they put me on and earlier flight to avoid missing my connection
I enjoy the fact that Air Canada boarding personnel are enforcing the size allowance of carry on bags!! Keep up the good work!
Check-in in Bogota was extremely slow. Priority line was unsupervised so people were jumping the queue, causing the main line to take an eternity. Each customer at the desk seemed to take 5-10 minutes for some reason.
I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable. Also my luggage did not make it onto this flight and when it finally arrived home the handle of the luggage was all ripped. I will have to purchase a bag again.
I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable.
The flight was ok, the flight attendants were lovely, the movies were good, the food was ok, and I am just sad because my luggage didn't arrive with me in Iasi because the flight from Vancouver to Frankfurt was delayed and then I barely made the rest of my flights. Also, there was no real support once I got off each of the flights. There was nobody to ask about gate or where to be and for example when I got off in Vienna to catch the flight to Iasi there was no screen where I could read the gate and time of departure of the plane. I was going crazy trying to find the plane to Iasi and I barely made it. When my luggage finally arrived home it was broken. The handle was completely broken and that was not so good. I am in a visit here, in Romania, and I will have to buy a new luggage.
SAL to FRA - Original flight was cancelled less than 10 hours before scheduled. Did receive lodging at no cost for 1 night. Coordination between Lufstansa and hotel was very poor and we had to pay for a meal we thought was to be paid for. Traveling from SAT to Denver coordination between Lufstansa and United was very poor and we paid double for our check-in baggage. We are hoping to that refunded. We wish other airlines would fly to Salzburg as we plan to visit more often.
They don't really offer snacks or water as much. but it was perfect.
So great, the plane is nice and comfortable, the entertainment was so nice, and the staff was amazing. Only thing that was less than great was that the buttons on the seat screens were very hard to push, and the person behind me was pushing my seat constantly to push the buttons. Minor tho, and overall everything was wonderful!
They lost my luggage for five days and did not keep me notified of the progress at all.
The flight crew, the on-plane service, and the food were fine. The seats lacked cushioning and were uncomfortable compared to other planes from recent flights. The plane was initially delayed one hour and that expanded to 1.5 hours. When we boarded, there was insufficient room for our carry-on bags, which added more time to disembarking from the plane. It appeared the Air Canada staff or the Toronto Airport staff were less than competent to handle whatever the issue was that caused the delays, which was never communicated.
Boarding was haphazard after people with small children or walking difficulties
Due to flights being delayed, we missed our connecting flights and we were flown to a different airlines and we end up losing our luggage's.
Nice experience. Baggage arrival in Mumbai wasn't that quick and needs improvement.
British airways keeps canceling our flights. I won’t be booking any future flights with them
Although it was an overnight flight, the crew could’ve have made more refreshment passes.
Excellent except for checking in at Madrid Airport. Waited in line for over an hour and a half. Not enough ticket agents available and they were moving those with earlier flight times up in order to get them through. People were not happy. Staff did their best to explain, but just not enough to meet the need.
Everything was fine except not posting the gate number until 14 minutes before boarding. In an airport the size of Heathrow, that was unacceptable.
Don't fly thru London Awful and huge U need 4 hrs to transfer cuz u have to tale buses to and fro from airplanes Bad business
The least comfortable business class seat I have encountered for a while - very very firm when reclined making sleeping difficult. Cost cutting is visible everywhere - no offer to refill drinks (the wines were not good - so no real issue there :) ) Just not worth what BA charge
Boarding is not controlled as groups called was not enforced
Lost our luggage going to Spain. Missed our connecting flight returning to home
I’m appreciative that the crews were polite. I didn’t eat the food due to my nutrition plan.
