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Pros: Nothing

Cons: Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this.

Pros: The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200.

Cons: Limited selection of English language movies but hey it was a China airline so no bit surprise there.

Pros: Staff was nice

Cons: The food vegan Movies

Pros: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Cons: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Pros: Good food. Wine was excellent. Good service.

Cons: There were issues with the headset provided. It did not connect properly therefore sound was very poor. The programs system was not operating the first hour of the flight.

Pros: I was able to sit with my other passenger but I had to arrive 4hrs early.

Cons: being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped when crew was asking if anyone wanted water, even during meal.

Pros: Ok

Cons: Customer service and organization could improve.

Pros: The price was amazing and the hard product is decent for what you pay.

Cons: Food and entertainment could use improvement.

Pros: Great seats (Premium Economy) and very friendly crew.

Cons: A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times.

Pros: Friendly crew

Cons: Not sure what that sandwich was supposed to be... but it was not good.. some kind of pseudo-Spam.

Pros: Crew was great.

Cons: We didn’t appreciate the delay.

Pros: another Airline

Pros: I never picked a middle seat. Why did they do that to me? When I bought the flight ticket, I chose all aisle seats. Besides, the cushion on that middle seat was too old and thin.

Cons: Just give me the aisle seats as I requested when I bought the flight ticket.

Pros: Comfy seats, fast boarding procedure

Pros: Pretty typical domestic flight, nothing spectacular

Cons: Nothing noteworthy to complain about.

Cons: The Boarding Process, with the enhanced security requirement is chaotic with people standing in line much longer than is appropriate.

Pros: Good crew, fast boarding, good overhead bin space

Cons: boarding by section to avoid rushing, crowd and people moving in/out of seats

Cons: the flight delayed 2 hours and 40 minutes.

Pros: Everything smooth and comfortable

Cons: The in flight entertainment system was very limited and of no interest

Pros: Pricing

Cons: Planes not being delayed, causing us to miss our layovers.

Pros: Nice flight; very comfortable

Cons: Short flight; so no in-flight entertainment (no problem though)

Pros: crew was nice

Cons: food was dry

Pros: You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad ..

Cons: How you guys gonna do for it ?

Cons: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.

Pros: Crew were very good and good aircraft

Cons: The business lounge is poor at Pudong and so is the food.

Pros: crews are good

Cons: entertainment

Cons: Well, I missed my flight. So that’s why

Cons: Weather delay ended in hours in line to transfer in Shanghai, complete with irate screaming customers. There was no organization whatsoever at the airport in Shanghai, so no one knew where to go or what to do. A 17 hour trip turned into a two day trip, with a 24 hour delay in Shanghai.

Pros: Nice flight attendant. Alcohol included.

Cons: Snack choices. More tea and coffee

Cons: Stellar service from check-in especially cabin staff was on point. Thank you PAL

Pros: The plane itself was very clean and well maintained

Cons: Staff was rude to customers, with poor responses and a lack of customer service skills. After a long delay of over two hours, you would have thought they would've have been more understanding and accomadating. They also displayed poor communication through all stages of the flight.

Pros: The steward and stewardess were very nice.

Cons: The plane was late, making a long day much longer. Worse still, I waited another 30 minutes for the luggage, making it almost 2 hours later before I got to the hotel.

Pros: NA

Cons: NA

Pros: good seat in business class. Outstanding crew.

Cons: The food for dinner was tasteless, and the breakfast was incredibly greasy.

Pros: Straightforward, get-what-you-pay-for experience. Fairly standard seats, personal entertainment options on the trans-pacific flight, but not within asia. Food served on all flights. Check-in at the airport was also straightforward.

Cons: Would not recommend connecting in Nanjing, as the airport handles international transfers a bit oddly. Expect to wait in a group in a handful of different lines, while being herded quite closely by a customs agent from point to point, passports collected when you get off the plane.

Pros: Return trip meal was significantly better than on the outbound leg.

Cons: Substantial condensation poured on me while taking off. The flight attendant wiped the surfaces, but seemed less concerned about me.

Pros: None

Cons: I am Filipino and would really love to support this airline, but I can’t help it; the airline really needs to get it together. This is the second and the last time I’ll be flying with this airline internationally.

Pros: Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse.

Cons: Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists.

Pros: Nice plane, good crew

Cons: Flight was delayed several times at take off, then upon landing we waited on tarmac for another hour waiting for gate to open

Pros: Great seats (Premium Economy) and very friendly crew.

Cons: A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times.

Pros: Nothing

Cons: When boarding need better arrangements, very unorganized.

Pros: The aircraft is new and roomy. The seat recline more than any other aircraft I’ve ever been. Food is ok

Cons: Bring water more frequently

Cons: Rear business class seats don't recline much. Crew are surly! About what I expected. Not the airline I choose when I have a choice.

Pros: I hated the airline!

Cons: The food was terrible and the staff was not nice at all. Worst airline.

Cons: They lost my vegetarian food option and in return gave me a few cookies..

Cons: The Boarding Process, with the enhanced security requirement is chaotic with people standing in line much longer than is appropriate.

Pros: anything good except my luggage

Cons: hope next time better.

Cons: More choices in movies

Pros: For economy class it has been the best experience, mainly because seats were a little more roomy than other airlines I’ve flown with.

Cons: Entertainment was not so great, small selection of movies.

Pros: The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable.

Pros: Good food. Good communication.

Cons: More water.

Cons: Movie selection was a tad bit small

Pros: Ok

Cons: Customer service and organization could improve.

Pros: The crew was very friendly, the plane was clean, the food was ok. The portions were great but the food selection was very ethnic and not neutral. The set was not y’all friendly. Couldn’t sleep all 14 hrs.

Cons: Seat tailored to accommodate a taller customer. 6.2 Nanjing Airport was terrible (customs) more Shanghai connection.

Cons: I wasn't able to take this trip (which was supposed to be my return flight). They wouldn't let me on the plane because my boarding pass didn't EXACTLY match my passport (which doesn't have my middle name). Not only did they cancel this flight, but also my return flight. Worst travel experience ever.

Cons: MU ground service in PVG was fair during check in, it was not as polite as in HK.

Cons: Seats did not recline very much. Hard. Food was very plain and starchy.

Cons: Ventilation/in flight air conditioning, checkin lanes and waiting time

Pros: Good food.

Cons: The lost my luggage from Manila to Bangkok. I had to travel on to Phuket without my luggage for 4 days. It was mind over matter to get to speak to anyone. I called 3 to 4 times a day to get my luggage. What a nightmare. I had to by extra clothes to survive. Nothing like flying 15.5 hrs, 5 hrs.

Pros: I loved the space in Business class. It was comfortable and great for sleeping.

Cons: The movies in the entertainment system were boring and the food fell short of what I would expect from business class.

Pros: The crew and food was amazing.

Cons: The seat was not very comfortable for sitting on such a long flight. This prevented me from getting any sleep on the plane.

Cons: Seats did not recline very much. Hard. Food was very plain and starchy.

Pros: Sit is average small

Cons: Food was terrible, need to improve for the food quality

Cons: Food was alright but could have been better.