Very long flight time. Still better than a connection flight. Staff is very good at service. Vegetarian food is not very good.
Aircraft is pretty old. Seat is not comfortable. Meal quality is disappointing. Entertainment system is not impressive at all.
Flight crew was fantastic. The aircraft was meticulously cleaned at all times. The crew was continuously checking to see if the passengers were ok.
Korean are so racist and when I ask question or directions they totally ignore me and say racist. Also they give me an rude attitude.
This was an amazing flight. The crew was great. The service was great. The food provided was great.
Flight delayed going to Korea. No free WiFi. Other than that everything else is were good. I would love to fly with Korea airline again
the water for tea could have been hot, entertainment was awful, lots of old movies and TV shows
Korean Air had great service and the Bibimbap dish was the best airplane food I’ve ever had. It was a long flight so in between the two meals they served customers could get Shin ramen. The flight attendants let my children use a pair of nice headphones for the flight and had earbuds and slippers for all the adults. The flight was long but the time passed by relatively quickly because they have many great shows in their entertainment TV. I watched the BTS Love Yourself and Speak Yourself concerts 💜
Going through security a third time to get on the next flight was again utterly ridiculous and unnecessary. We were in a International secure area once again and as far as I'm concerned should not have been put through the gears for absolutely no reason. The United States can get all the information they need from the travel itinerary, there was no need to be forced out of a secure area to personally interview everyone on a connecting flight to find out their US immigration status.
Flight arrived early, fantastic, since it is short flight, no food being served
Excellent service in business class. Well worth the slightly higher fare as it includes lounge access, additional luggage weight and a full hot meal on board.
HAVING ANNOUNCEMENTS FOR PEOPLE TO BOARD ACCORDING TO GROUP IS ESSENTIAL N ENSURING N CUTTING OF QUEUES, EXCEPT FOR PRIORITY CLASS PASSENGERS ON A SEPARATE Q
We still get drinks and a snack. Love the gift bags too.
business class is old but still done very well by the team.
Good experience although the boarding gate is at the terminal extension hence need to leave lounge to head over earlier.
Thai Royal First is very good. Easy check in , Private room in the first class lounge and escort from ticketing to the plane. Once on board crew was very polite, food was outstanding, and the ride was smooth as silk. Restrooms were especially clean. Great Experience
Need to improve on punctuality. My flight was delayed by 1 hour.
Seats were uncomfortable and the vegetarian meal was awful. Some of the entertainment didn't work.
They used Thai Smile plane, which is a smaller model and used to service only domestic flights; hence, the plane is small and quite compact. No entertainment on the flight. While boarding was delayed, it was done in a quick manner.
The flight was delayed going out of the gate at BKK that made it a difficult challenge to get through immigration transfer at tapei and make it to my departure on time. This appears to be a recurring issue. The flight crew and cabin crew were excellent. The food was very nice.
The experience was very good. A little disappointed for the delays and the screen. The touch screen was annoying for being so irresponsive. Not a lot of good movie choices for me. The service is great. Food could have more choices though.
In economy, very cramped. Once the front seat was reclined it was almost impossible to get in and out of our seat. The personnel was excellent.
great experience. better than all other airlines flying this route.
Flight from Hong Kong to LAX was late, the plane was grubby, overcrowded and hot. I recently flew Starlux and that was a MUCH better experience.
The crew, pilots and flight attendants were all amazing. What could be better is reinforcing that seats cannot be reclined at departure and landing. I had a person seated in front of me who had her seat all the way inclined, including during take-off - after the crew asked her to seat upright. Cathay Pacific should reinforce this safety request and perhaps penalize those who don't follow it. I felt very unsafe with this person limiting my space and perhaps putting my life in danger in the "unlikely" case of an emergency.
They downgraded me from premium economy to regular economy and me had 2 major lay over and had to have an emergency landing due to engine failure mid flight Don’t use them worst experience I have ever had still dealing with the trauma
Worst experience I have ever had with any airline in over 25 years.
very professional and very attentive to my Special Needs as I required a Wheel Chair and assistance to board
When comes to Taiwan airlines China airlines is the best rest are pure trash
Customer service was exceptional. I heard it wasn’t a great airline, my opinion has changed after flying with them
Plane was ancient, poor seating, layover time for flight to Raleigh was insanely short and total disaster, plane arrived in Vancouver late, luggage did not arrive in Raleigh with Raleigh flight. I lost cell phone in customs because of rushing to catch next flight.
The seats can always be bigger and have more leg room.
The flight to PHL was cancelled. They couldn't find luggage. Long lines, staff was disorganized, didn't care. Luggage still not found.
Everything good except food! Much less appealing compared to trip from Canada to Asia…rolls and sandwich still semi-frozen, etc
In flight entertainment was good. Food tasted terrible. Service was adequate but largely unhelpful. For example, we had a short layover after the flight. When I inquired about the possibility of exiting more quickly (we were in the back), we were informed that this was not possible. On our next flight, the captain made an announcement requesting that people who did not have connecting flights to allow those who did to exit first. If given a choice in the future, I would not fly Air Canada.
Do something about that crying baby the whole flight. lol
Appointment wasn’t so bad I think we really made us uncomfortable was that we had a lot of late flights going and coming back but overall the service was great
Air.Canada assisted passengers with hotels, cabs, and accommodations when the flight was delayed because of mechanical problems.
Everything is very good, No need to be changed. Thank you
Easy boarding, smooth flight, professional crew, and great meals. Still, 15 hours in a plane.
Our luggage broke and what we get back was only 26$ plus the transit in hongkong was terrible and the airline itself the screen wasn’t working but there was a proper seat space and the crew was nice and professional
speedy loading helpful staff. and clean. food is not that great
Departure date of the ticket was ONE WEEK LATER than I purchased it for. Total failure on trying to get it reissued for the date I was to fly on. Will NOT use Kayak next time due to this screw up on Kayak's part..
On-time takeoff and arrival Cabin crew very helpful, especially the crew manager (I think) (young gentleman with glass)
I cannot check in online , and not able to select my seat
Watch for "bait and switch" - cheap prices, but not obvious at all at point of purchase that there will be an undisclosed charge for baggage - and less obvious that you will have to purchase baggage at an eye-watering level. Better still, if you go this airline, leave your gear behind and buy a complete wardrobe when you arrive in country and still be ahead. The staff were very pleasant, both at counter staff level - they were clearly unnerved by having to charge - and on board.
No entertainment service which equates them with budget airlines. But their fare are regular airline fares. Aircraft are old and seats are worn.
The crews at check in counter are not professional, they are talking and playing around. Also no entertainment on the plane
2 failed landing attemps before going to Nagoya airport for refueling. After 3 hours of taxiing, we still needed 3 attemps before a succeeded landing (after the 5th attempt finally!). In total, 11 hours inside the plane instead of 4h30, and with only a crappy piece of bread to feed us. A shame.
