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Pros: The crew and entertainment

Cons: Nothing

Pros: Entertainment

Cons: I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!

Pros: The crew was friendly and helpful.

Cons: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.

Cons: Flight was 90 minutes late.

Pros: It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture

Pros: Excellent service and food.

Cons: Seat could really use a real footrest instead of the metal bar.

Cons: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Pros: Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!

Cons: The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt

Cons: Old plane with no video screens or room. Boo!

Pros: Everything

Cons: Nothing

Pros: The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them.

Cons: The flight was too warm.

Cons: Sat on the tarmac way to long. Updates from crew weren’t frequent enough.

Pros: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.

Pros: Karl was amazing! So helpful and sweet!

Cons: Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise.

Pros: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.

Cons: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.

Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.

Cons: We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did.

Cons: Seats were really old and outdated

Pros: the crew was very polite and professional.

Cons: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.

Pros: Craig in first cabin flight crew was amazing. :))))

Pros: Crew was great !!!

Cons: Seating in upper class is uncomfortable and bedding is not fresh.

Pros: such a big difference in size of aircraft, very comfortable and great crew.

Pros: The seating in upper class is unconventional and uncomfortable.

Cons: Reconfigure seating in upper class. We will no longer be customers for that reason alone..

Cons: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.

Pros: Flight and the crew!

Cons: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Cons: Everything was OK

Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Cons: Move the drapes a few more inches back.

Pros: such a big difference in size of aircraft, very comfortable and great crew.

Cons: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.

Cons: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.

Cons: Food

Cons: It's KLM. What else do you need to know.

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Services is good .

Cons: Food can be better

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Pros: Crew was great !!!

Cons: Seating in upper class is uncomfortable and bedding is not fresh.

Cons: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.

Pros: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.

Pros: Nice crew

Cons: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.

Pros: The food was good

Cons: My girlfriend’s Tv stopped to work in the beginning of the flight.

Cons: Cramped seats. No IFE. Chaotic boarding. Luggage missed flight.

Pros: Food was great

Cons: Smoothly flight

Pros: Friendly staff

Cons: Didn’t get to pick seats

Pros: The crew was informative

Cons: Inflight sandwiches

Cons: All of the less than good, obvious!

Pros: Muslim food

Cons: It's KLM. What else do you need to know.

Pros: Excellent airline

Cons: The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience

Pros: Crew was nice

Cons: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows

Pros: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.

Pros: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized

Cons: Checking in bags and printing boarding passes were long unorganized lines of people

Pros: Friendly staff

Cons: Flight was delayed 2 hrs

Cons: Not enough space. Tv was glitchy. Seat uncomfortable.

Pros: Air Canada's fights to and from Regina to Milwaukee are way to long

Pros: Flight was on time and clean.

Cons: They missed by special meal once.

Cons: 2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing

Cons: I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive.

Cons: Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support.

Pros: Nothing

Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.