Crew was nice.
Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food.
The crew was excellent. They were very efficient and went about their duties without disturbing the passengers.
I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment.
I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . .
Fast, on time.
No entertainment at all, super uncomfortable
If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline.
The Air Canada app to have access to the entertainment on board did not work.
Entertainment system has a bunch of varieties to keep you entertained for a 12 hour flight.
The delays were horrible!!! Had 4 flights with them. Seattle to Vancouver, Vancouver to Beijing, Hong Kong to Vancouver, and Vancouver to Seattle. Seattle to Vancouver was delayed so long that we almost missed our connecting flight to Beijing. Because of that delay our baggage missed the Vancouver to Beijing flight and we had nothing for 2 days!!! It was a hassle to get some kind of compensation and just having to wear the same clothes for 2 days. Also the Hong Kong to Vancouver, and Vancouver to Seattle flights were also delayed
Flight delay led us to miss our connecting flight. Air Canada then lost our luggage for 6 days on our honeymoon!
Not bad entertainment, but too many ads...
Poor customer service, rude staff, entertainment system chock full of ads, drove me mental. Food less than good,
The waiting area at the Boston airport is poor. It is very small, rundown and with limited access to refreshments. It's ok but certainly not a selling point.
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