Horrible. No TV or any type of entertainment on board. Passwnger listening to/watching stuff on their own phone with no headphones making it noise and uncomfortable for everyone else, little/tiny food portions, old seats, useless wifi (cant access anything). Horrible exlerience especially it was a lomg distance flight with kids.
Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.
It was ok. However, the food was quite poor since I don't eat pasta.
Friendly flight team and seamless travel from one stop to next.
The plane doesn’t have screens but you can use your decide for entertainment. Pack a snack too since they don’t offer any, and the meal is pretty small and you will get hungry
I was supposed to have a lay flat seat but they switched planes and there was only a chair
Captain and Crew were excellent. The Boeing 737-800 was showing its age. In flight entertainment system was sluggish and my Business Class seat on the outbound flight had some mechanical issues. Only real problem was the location of the Gate in Panama PTY. It was a 40 minute hike from Security to the Gate. There should have been some sort of warning about the distance.
Left my bags in origin city on a business class ticket , spent about 2-3 days in the same clothes plus the flight .
As usual, the flight with normal legroom was not very comfortable, but the second flight was much better because we had paid for extra legroom. It was very nice to check our bags without an extra fee.
I liked the friendliness of the crew and comfortable flight. All good.
Apart of Sky miles delta. And they go everywhere in Brazil
There was a mechanical issue with the plane that they had to work on before we could take off. That's fine, by all means, PLEASE make sure the mechanics are functioning properly. What was a problem was the fact that we sat on the tarmac for 4.5 hours without moving, without letting us off the plane, and without climate control and air running through the plane. There was no explanation as to what was going on; they just kept promising that it would be "15 minutes, then we are on our way." At one point, they even switched the entire crew out and told everyone we just needed to wait for new employees to show up. Then, as the 4 hours were not moving, an hour before the full refund, they made a big show about "the flight starting and the doors are locked, so you have to sit down." We didn't move for another 40 minutes; they were just trying to skirt around legalities that entitled us to restitution. When the flight finally was underway, the plane was gigantic but cramped in design, my entertainment screen kept freezing and glitching, and subtitles didn't work, and the crew was passive-aggressive. Terrible flight.
I’m entitled to a refund per LATAM due to the mid flight itinerary change and being stuck in São Paulo for 24 hours and needing to get a hotel. The airline was dismissive and of no help.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
Bought a ticket that included a bag and they still charged me to check it in, latam is the worst airline.
I never got this flight. You sent me to Chile!!! And from Chile I got the other flight to São Paulo... I've arrived 7h latter than I was supposed to arrive because of Delta delays.
Lost ,y connection due to a mechanical delay, huge line to get new connection and vouchers
It was a very good flight, no entertainment is the reason for not checking that box.
Very poor ! Latam is really excellent in mistreating its premium passengers and their family. They should go out of business for good.
Flight cancelled instead of leaving Friday am now, maybe, leaving Sunday
Check in was chaotic with only one counter for business class and first class. The luggage conveyor belt at JFK airport was broken so the flight departure was delayed which made the flight stressful as I had a tight connection. Although the captain said they could make up the delay, they didn’t do so.
Lost of requested seat assignments. Lost my husband's meal choice
Staff were not attentive, wifi did not work, cut my head in the bathroom due to the position of the soap on the sink, had blood running down my face, told staff, they had no expression no sympathy, didn't even say "sorry", they said "oh we will have a look at that" about 10 mins later the purser brought me a bandaid, still no sorry.... Shocking
My food prefer was confirmed by email 2x and still the crew claim they had no pre-order. I taken ill while in India so I needed to avoid Indian sauces and spices, so the problem with the preorder was unacceptable. Additionally, is there a new rule to automatically not to disturb passengers? I would like this as an option. Lastly, for breakfast I needed to avoid Indian and I’m allergic to eggs.. therefore the only option was pancakes and guess what was not available!!!
Not great experience - we were super late boarding due to issues with aircraft. Then when we finally all got onboard and seated and they started taxiing out to the runway they just stopped then turned around and went back to the airport. Apparently the crew “ran out of time” to legally fly us. They mentioned that they were about 2 minutes away from taking off. I understand the rules and safety but kinda wonder why they would have bothered boarding us in the first place? Had to go all the way back and de plane and then wait in a HUGE line to get a hotel (this is somewhere around 2:30am) finally got to hotel by Uber (no shuttle after 20min so gave up) and they ended up putting us all back on the same aircraft at 10am next morning so got about 2.5 hours sleep. They did give us. $250 credit, but it was a São Paulo Brazil flight out of Dulles. The flight and everything was fine.
Terrible. Out flight was delayed for 21 (twenty one) hours. United is a joke.
Boarding is very confusing. They have Line 1 and Line 2 and many many Boarding groups. Everyone lines up under those two lines long before they call zones. If you have a higher zone 2 like I did due to a Premium Plus ticket, it’s very awkward having to ask each person which zone they have. Extremely chaotic process. On board the flight attendants had no charisma whatsoever, even to us paying extra for an upgraded cabin. I asked for a chamomile tea after dinner (as no coffee or tea was even offered) and the FÃ said they didn’t have even though listed on the drink menu. Also, the mid flight service was entirely skipped which was a soup and sandwich combo. Supposedly had a variety of snacks mid flight too but those never materialized either. A few times I walked Back there, not a single flight attendant acknowledged me as they were all deep into their iPhones. I simply Wanted a glass of water since ZERO water runs were made on this 9hr 30 min flight.
Very friendly staff. The flight was on time. Need a bit heavy covers/blankets. It can get colder with a thin blanket.
Brutal delay of 24 hours on first floight the 3 hours in Chicago . Tiny seats , screaming child behind me kicking the seat … couldn’t be worse
Food abd wine was good and for the price this was a true bargain, relative to other transatlantic options. But it is still significantly behind my experiences with Air France long haul in both hard and soft product. But for the price air Canada to Europe from Vancouver is currently the best value of quality for the dollar cost.
Air Canada doesn't have the jl most comfortable seats. It wasn't bad it just want what you expect for business class and there are adjusters for that but, they weren't that great.
The only good part was what we paid for, we travelled premium economy, good comfort travelling with a baby. Flight with AirCanada was again delayed for more than 4 hours, service level is horrible and they don't care. They deliver the bare minimum for a world class price. If you can avoid canadian air lines, do so, oligopoly does not help them to strive for any service level.
I always enjoy international flights with Air Canada, the organisation the brand the prestige. It’s great… Lots of flexibility Text calls around gate and luggage including my connection kept me informed; Sarah the flight attendant on our flight was amazing with just the right amount of professionalism and spiciness which made sure the rude or unresponsive passengers were kept in line while making sure providing five star customer service she was amazing. No improvements assessed on my side.
In flight entertainment from screens on seat back had been disabled. The pilot initially let us know what the time frame was for us to take off but after that initial schedule obviously went way over the time he said, no further updates
The service was really good the crew also very good , the comfort excellent!
The crew, comfort, and food were good but the flight was an hours late to take off.
I would highly recommend Air candidate to anyone that wants to fly and enjoy the experience. The crew is friendly. The seating was comfortable all the amenities you would want were available.
Air Canada did not provide a reservation number for the code share flights with GOL that made it impossible for me to find my three flights with them, reserve flights, make changes, etc. Air Canada was unresponsive to multiple contacts from the concierge at the best hotel in Rio who said the Air Canada line in Brazil was never answered; multiple calls from me over a five-day period to the Brazil and US / Canada numbers were never answered. Also unanswered were Tweet and IM, which were recommended by the Air Canada app and online as a way to reach customer service. I was unable to reserve a seat and confirm a special meal - not life or death but expected and customary interactions with an airline. Air Canada offers an easy way to designate food preference but doesn't include vegan in the choices. Somehow, on the Sao Paolo-Toronto flight, I had food with tofu and soy protein; the flight down was pasta with cheese - not optimal. I give GOL credit (code share partner) for the tofu and soy.
I was upgraded to business so enjoyed it very much :)
Awful. Not water, or chargers or space under the seats, the plane was very old and poor maintenance, seats really dirty, sticky, seats pockets with wires pinching your knees. Connection with no announcements, plane departed 1.30 hour earlier for an extra stop to refueling in Trinidad & Tobago. Even that we had a 3 hrs delay, seated in the plane in the runway.
Really bad. Uncommunicated stop in Trinidad & Tobago for refueling. Extra stop added 3 hours of discomfort without allowing off the seat. Not even water, or chargers or boarding groups.
Staff were unfriendly and rude. Was stuck on runway for 2 hours after arrival in Boston.
Horrible service. No communication from the crew as to why a 6 hour delay then cancellation
We waited in an overcrowded bus for over a half hour. It was uncomfortable. It would have been better to have waited in the terminal in a line
The food for sale on board has opportunity for improvement.
I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did
The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.
My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this
