Every time I fly LOT, I swear I will never do it again. And changing planes in Warsaw is a horror. Not even remotely organized. I can only feel sorry for the staff who have to put up with it.
I have flown over 2million miles. Great flight but bizarre boarding process. They must have paged half the passengers to the desk for documentation check before boarding anyone. Overall great value.
Crew was excellent. Business class was poor on the short flight and mediocre at best on the international flight.
The flight itself was pleasant and on time. Crew was very good. However, breakfast food was barely acceptable. Unfortunately this satisfies the recent industry standards. I asked for a sandwich with ham (another choice was cheese), but received a sandwich with roast beef.
The customer service rep on chat refused carrying golf set at no charge that is customary for LOT and others. I wanted yo carry just ONE club not even full set! Web check in was nightmare. Most horrible lounge at warsaw. To call it business class is a BIG exaggeration. Rude staff warsaw to nyc. Seats uncomfortable and not flat as is now customary. Bad content and entertainment system.
The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.
Plane is super outdated, seats not that comfortable for business class. Lounge also out dated. They need to catch up to 2024. Don’t think I’d ever fly again.
They broke my luggage. I’m pissed off about that. Service was slow and inconsistent.
first and above all I liked the crew; everyone was one of a kind, friendly, professional, and eager to help.
Tv screen not working. Food in business class was cold & not available
Comfortable seats and lie flat setup. Decent food. Very attentive crew.
Excellent business class seats, service and food. No airline does it better.
Will not recommend SAS for business travel. Food was so-so. Service was very good. First leg was very good. Second leg from Copenhagen to Barcelona was terrible. We paid a LOT for business class and to have seats worse than most coach seats with no entertainment and no charging available for 1/3rd of the whole trip was not acceptable. Very disappointing. I thought they were coming back in the U.S. with style, NOT YET.
Airline left me stranded in the U.S. gave me an unrequested refund of 40% of booking and canceled my trip back! When I asked why, the said “we don’t have to tell you why”. “But you can rebook”. Never again! Paid 2x and rebooked on Austrian. What a joke!
I liked the free wifi in business class and the food and beverages.
They were all bad because SAS was at fault and cost me my time. I will never fly SAS again.
LAX to Copenhagen was very nice…business class…great service and comfortable seats…great value…Copehagen to Barcelona…business class was normal coach seating…a little cramped…box meal….good service
Business class seats narrower and the most uncomfortable Business class I've ever experienced. Clothes on the seats was itchy, head of the bed was elevated causing us to slude down even though they were "lie flat seats". Plane was way too hot. My partner and I were both sweating just sitting in our seats. Staff appeared sad or depressed
Food is pathetic, and the crew is rude. Not friendly like all other airline carriers.
Boarding and crew were excellent. Seat could have been more comfortable (hard on lower back).
Food abd wine was good and for the price this was a true bargain, relative to other transatlantic options. But it is still significantly behind my experiences with Air France long haul in both hard and soft product. But for the price air Canada to Europe from Vancouver is currently the best value of quality for the dollar cost.
Air Canada doesn't have the jl most comfortable seats. It wasn't bad it just want what you expect for business class and there are adjusters for that but, they weren't that great.
It was out first time flying Air Canada and it was ok, comfort-wise. I hope airlines are able to get a quiet room installed for young children flying. Screaming and crying the whole time in business class is quite unfortunate. That was the only thing that really messed up the experience.
Meal and drink service was good. Old plane with old business class seats were quite disappointing
Delayed by 5+ hours and they give a voucher for only $20 CAD which isn’t even redeemable at any place with edible food. Then took almost an hour to clean craft after it landed. And nonsensical boarding delayed even further. We didn’t leave until 1:30am….
Great breakfast and coffee …..fastest bag service I have ever had in NOLA
This was an excellent experience for a very short flight.
Received email saying that there won’t be a seat back entertainment screen and inflight WiFi would be available. But no WiFi both ways. Say it in the email.
They left on of my bags in Toronto and it took two days to get it.
Delay after delay.......they are awful Delayed because of cold wx really!!!!! We live in Canada
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
Flight cancelled. Options were not good and I was rebooked with no discussions or options offered.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
Yvonne, was the flight attendant in my area. She was INCREDIBLE!
The service and food was excellent. The remote control for entertainment did not function properly.
Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.
Flight was cancelled I was rebooked I dont know if I will fly back home onnLH again Its a very sad story!
The plane was comfortable and spacious. Unfortunately it was delayed and I had to pay for coffee.
Horrible. The plane didn't land on time. Again left delayed 1 hr. Then landed in different city Poznan. No one there was from Luthansa. We were dropped off like animals. No food, no instructions. After 2 hrs we got a bus! 1 bus for all the people from the plane. 4 hrs back to warsaw. Arrived at 11pm at the airport in Warsaw. Again No one from Luthansa. I had to sit spend a night at the airport to get a bus to my final destination in Poland. Shame on Luthansa!!! Will never fly in my life! Paying $1400 for the ticket with 2 delayed flights, nothing offered for inconvenience!!! Bad bad
Very uncomfortable seats. Was shocked they were that bad in business class
The crew made it a great flight. They were friendly and attentive. They made me want to fly British Airways again.
BA has not been handling priority luggage with any special priority. This time our luggage was distinctly very slow to arrive, well after the first half of items to arrive. Business class flights cost a lot and it would be nice to have that reflected in the speed of baggage handling! (I note that this has worsened in our long experience of BA.) On a different note, we spent 2.5 hours on the plane after landing because of an airport mishap at Boston Logan. The pilot provided reasonably frequent update but more could have been done to ensure passenger comfort, such as more beverage and maybe snack services.
Delayed suitcase - terrible service to get my suitcase next day, I was informed it would arrive today in the afternoon (Jun/28). Now, I was informed I may or may not receive it until 3 am (Jun/29).
Need thicker and wider blankets. Food was below standard especially in the fist leg.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
Lost bag - again. No help from staff at Nice - they have a handling agent who does nothing No emergency kit Try calling BA - they eventually found the bag - now on later flight. Trying to get someone to help in the short term is impossible. If I am unhappy - then I have to log it on a website. The agent said he was only able to help with future bookings - not assist in the chaos BA had caused. IF YOU WANT SERVICE WHEN THINGS GO WRONG - PICK ANYONE BUT BA. Personally - I'm joining ABBA (Anyone But BA) again.
The online flight scheduler only assigned 3 hours to get from Gatwick to heathrow. This is not enough time for a normal transit between the two airports. I had to run and hire a taxi because the bus and train would take too long. After paying a 150 Taxi I arrived at the gate just before it closed.
Seats did not recline. That is none of the seats on the plane are designed to recline. If you want food you need to purchase it. We flew round trip Warsaw to London- both flights were late.
Crew was more interested on looking at their phones than welcoming passengers during boarding.
To take off on time but warned about a possible delay by enail which was good
