I booked my flight business class trip to Thailand with kayak, but my final leg from Seattle to Denver was not processed correctly though Kayak (according to Qatar Airways). As such my first class ticket for a three hour flight turned into a 9 hour flight from Seattle Anchorage to Denver economy middle seat and no one is willing to answer what happened or take responsibility!!
Pros: "The male steward was very nice"
Cons: "Flight was delayed on tarmac for 2 hours better communication"
Cons: "Delayed boarding but received notification from Kayak was good."
Pros: "Friendly crew. Great movie selection through gogo inflight entertainment!"
Pros: "Aircraft was clean and comfortable. Crew was efficient and friendly. The whole experience was excellent!"
Cons: "There was lots of entertainment available but plain old music was not an option. What if I don't want to watch a movie or TV, just listen to music!"
Cons: "Seat cushions are too thin."
Pros: "Great on time too"
Cons: "Very happy"
Pros: "The seat was comfortable and the plane wasn’t over booked."
Cons: "I didn’t like that we took off an hour late."
Pros: "On time departing and landing."
Cons: "Two rows up from us, I kid threw up all over the center aisle as we were pulling away from the gate. We returned to the gate to allow a cleaning crew to board and clean. However, the cleaning job was rushed and left remnants of the throw up behind which smelled the whole 2.5 hour flight. It really felt unsanitary and unsafe being that it’s unknown what caused the child to get sick. It very well could have been a stomach virus and could have infected the people in rows around the incident due to the mediocre cleaning job. I understand that it’s important to keep flights on-time, especially for connecting flights, but the safety of the passengers and their health should ALWAYS be the #1 priority."
Pros: "Great staff - fun and casual . - price was great"
Cons: "I missed the flight"
Pros: "- Crew was friendly as usual"
Cons: "- The plane was a bit older, so the seats were not as comfortable as most Alaska flights"
Cons: "i wish Alaska would fly straight to Denver from Montana. I fly from Montana to Denver a lot and it ends up being a whole day of travel instead of a couple hour flight."
Pros: "It was a short flight. The overhead bins weren't overloaded."
Cons: "Boarding was a hassle. The flight was too crowded. The food was non-existent.. Seats were uncomfortable."
Pros: "I didn't have to set next to a 500 pound cow."
Cons: "Your beer and wine is sooooooo expensive."
Cons: "Food and wine way over priced."
Cons: "45 minute delay due to fog"
Pros: "I'm a big fan of Alaska Airlines and their partner Horizon Airlines. I travelled from Edmonton to Denver via Seattle last night. All the staff if pleasant and treats you as a valued customer."
Pros: "Friendly staf. comfortable seats. And no charging for checknig my bags."
Pros: "Boarding was a breeze, crew communicated well, seats were comfortable, plane wasn't too hot or too cold"
Cons: "Had a problem with checking my baggage in anchorage which led to $300 being held from my account for 5 days. They refunded my baggage fee though"
Pros: "Everything but…"
Cons: "You lost my backpack with $2000 worth of hiking gear that I will not be able to replace before I am supposed to leave on a trip. How could this happen?! This bag was full of all the material possessions in the world that matter to me."
Pros: "Friendly staff. Made up time after a mandatory tire change."
Cons: "Other passengers not listening to the staff."
Cons: "No legroom unless you pay more for it."
Pros: "How friendly and professional"
Pros: "Able to text ..."
Cons: "No Free beer or alternative gluten free snack"
Pros: "Flight crew was courteous."
Cons: "not able to know my seat till a day before flight ."
Pros: "Almost everything. First time flying with Alaska Airlines thought the food would be better o thought the food would be better on such a long flight but it was enough to snack on until I got to Seattle great experience in between flights was able to get an earlier flight to Denver"
Cons: "Wish there was a little bit more offered for food but overall a fantastic experience mahalo"
Pros: "Just fine. Staff was helpful and actually very kind crew (stewardess) I don't recall her name but middle aged blond. Very nice."
Cons: "Charis could have more room and there was bad turbulence but what can be done about that? we arrived safe and sound and that was good."
Cons: "Service was amazing"
Cons: "very rough landing, delayed flight with little communication"
Pros: "Great service and very organized."
Pros: "Early flight, and short. I think I slept through it. Woke up sore, but eh I'm not surprised by that. I'm a giant and no one woke me up for anything so I was satisfied."
Pros: "Glad I discovered Alaska Airlines!"
Pros: "It got cancelled due to 3 inch of snow. And I missed work in Denver because of it. Very inconvenient"
Cons: "I would like to not have it cancel"
Pros: "Offering price"
Cons: "Real price. Ridiculous after carry-on and other fees"
Pros: "Attendants were very friendly and flight arrived early."
Cons: "We were stuck on the runway for 30 minutes."
Cons: "The check in process was cumbersome with being able to partially get checked in at a computer kiosk and then having to wait in line to see an agent while other people are jumping the queue and not having to wait... then having stood in line for 10 minutes an agent tells you that you could have been in the "fast" lane... but there is no or little signage indicating which line you should be in.... that's frustrating. Don't expect your customers to be unconsciously aware of all of your convoluted business practices... put some signs out... we at least like a hint. Other than that, for air travel it was a very good experience."
Pros: "Comfortable aircraft. Makes sense to board back of plane first"
Cons: "I was offered water, wine or orange juice but told there wasn't time to offer full beverage options because the flight wasn't long enough. Though the cart was fully stocked. How could it take more time to pour ginger ale than water? Made no sense."
Pros: "Promptness of flight"
Cons: "Cramped seating"
Pros: "Their staff was awesome as usual no issues with the flight ."
Cons: "So many bags that were suppose to go under the seat infront of you that weren't. So that those of us that boarded last had to wait while stewarts removed small carry ons. So that our one carry on that fit in the box but not under the seat could be stowed. It would be nice if the smalls bags that are to be stowed under the seat were. The family next to me had 9 bags in the over head. There were two adults and two children 3 and 4."
Cons: "Nicest people ever."
Pros: "Roomy seats and plenty of legroom"
Cons: "The whole experience of making a connection in SEA detracts from the travel experience. There is little room for passengers to sit while waiting for their Alaska flight. It causes masses of people in the walkways, and makes it hard to walk through, or get out of the way for others. It may not be the airline's fault, but as I said, it detracted. I don't remember SEA being that overcrowded on previous trips. Our incoming flight was delayed due to weather. Again, not the airline's fault, but we were told we'd be able to make up the time and be on time in DEN. We were still late."
Pros: "Went very well. Not stupid"
Pros: "The attindent kept people seated till we stopped"
Cons: "The seats wouldn't recline."
We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Cons: "The main economy seats were far too narrow."
Pros: "I always have a consistently good experience on Delta. Everything was great."
Cons: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."
Pros: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Cons: "No US carrier seems able to master smooth boarding without standing waits."
Pros: "No food, late by hour"
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Cons: "1.5 hour delay...no reason given!"
Pros: "The seat was great, I wish all seats on the plane were that comfortable"
Cons: "Nothing, everyone was great"
Pros: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Cons: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Pros: "The crew was great and super nice!"
Cons: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Cons: "Boarding at JFK.Always messy"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Pros: "Good entertainment selection and great crew"
Cons: "Seats are more uncomfortable relative to other airlines"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."
Cons: "Delta cramps people into these planes and forces you to put your bags under a seat because they stuff at the overhead spaces. They nickel and dime you for every single thing. There was even one person I saw who had to pay for his headphones to listen to the onboard entertainment. I think Delta should quit being so cheap with the profits they make and give it back to your flying customers. It borders on gouging."
Pros: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Cons: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Pros: "The seats had plenty of leg room and the crew was was very kind."
Cons: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "In a pinch they were able t"
Pros: "Great in every way"
Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Cons: "Nothing. Delta is the best airline in North America"
Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Pros: "When deplaning in Denver, I was impressed that the captain was the staff who got behind my wheelchair and offered to push me up the walkway :)... New aircraft, kind staff, shorty flight!"
Cons: "Nothing disappointed, butt i didn't have any good besides pretzels."
Cons: "There was a kid screaming on both flights and t was not a good time"
Cons: "Excellent service excellent pilot"
Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Cons: "One hour late after a stay over already 4 hours."
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"
Pros: "Good flight, professional people."
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Pros: "plane had individual movies for free with each seat!"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Cons: "We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing."
Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"
Cons: "Cramped seats entertainment"
Cons: "Getting from one flight to the other was a major hassle. How many times do they have to check your boarding pass?"
Cons: "Flight experience was the way air travel use to be."
Pros: "Westjet is just overall awesome"
Cons: "On both legs the seat was super uncomfortable. Really hard."
Cons: "Seat assignments. My husband and I were not assigned seats together, however we were able to sit together because the seat next to me was empty."
Cons: "flight was delayed 2 hours, could have been some better communication on the delay"
Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."
Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Cons: "More leg room"
Pros: "Great crew and great flight"
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "The crew was efficient, but not like some WestJet flight attendants where they crack jokes, & make everyone feel glad they were on that flight."
Cons: "The pilot was going too fast on taxiing to the runway (trying to catch up from a ground delay), & nearly overshot the runway. Had to stop very suddenly and make a sharp turn. Not a great way to begin a flight"
Pros: "Flight was fine"
Cons: "Having my luggage. 2nd flight and 2nd time my luggage didn’t arrive with me."
Cons: "Flight was delayed 2 hours, then at the gate boarding didn’t start till 10 mins before take off. Took off almost an hour after the delayed take off time."
Cons: "I was told I had time to run to washroom before boarding, and 5 min later the boarding area was empty and I was locked out. Plane was ready to leave me because the guy at desk forgot to tell them I wasn’t there yet. Thankfully I was able to hunt someone down to let them know I was there."
Pros: "Quiet and comfortable"
Pros: "Friendly staff And I love it you go direct to Belize."
Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."
Pros: "We left on time and arrived on time! That's all I really ask!"
Cons: "Nothing, everything was fine."
Cons: "Boarding was not enforced by zones. When people line up it is better staff announce zones and force people to not get in line"
Pros: "Flight attendants, movie on board, price"
Cons: "Plane was delayed and the baggage handlers in Denver were Atrocious!! I actually took video I was so shocked!"
Cons: "A little cold"
Pros: "Great service when checking in. Flight on time and comfortable."
Pros: "I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. T"
Pros: "Excellent service and smooth flight!"
Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"
Pros: "The crew was good and the boarding process went smoothly and fast."
Cons: "The screens were so old and bad that it would be a total waste of money to pay for the PPV channels. Seats were hard and unconfortable"
Pros: "I always use Kayak to book my flights! The website is user friendly and the prices you see are round trip. WestJet is fantastic! Service is great, the seating is spacious for the price. Always seems to be on time or early arrival."
Pros: "Fairly smooth itinerary. Clean plane and friendly workers. Cramped seats, no entertainment system, three pretzel snack and not enough overhead space with everyone trying to cram too many personal items onboard makes for a frustrating experience. Not enough competition amongst Canadian operators. Expensive flight for such a short trip yet still a nickel and dime operation. Hopefully service will improve."
Cons: "See above"
Pros: "Smiling faces and humor from the crews."
Pros: "It is always an adventure flying into Lethbridge....maybe I should leave it at that. The crew both inside the terminal and on the flight were great, the service is great. It’s a very loud ride....if you have noise triggered headaches....I’m sorry. You’re in a flying cigar tube....up close with every other passenger and the open cockpit is a new experience....but totally fascinating too. The pilot and co-pilot are young but very compitant. The weather has a huge impact on your flight because if there is any wind you will get tossed around and the landing in Lethbridge is more of a roller coaster ride. Let me sum it up like this....if your not good with REALLY loud noise, or claustrophobic, or have any motion sickness issues.....rent a car and drive!!!"
Cons: "Don’t need to get there the 90 mins ahead as AC states is the policy, especially if you are on the 5 am flight because they aren’t. I made that mistake arriving at 3:30 am for my 5am flight and no one showed up til after 4am. It was really annoying to not know that ahead of time."
Pros: "The plane was clean, and seating is very comfortable with enough leg room. Its one of the best domestic rides I had."
Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."
Pros: "We survived"
Cons: "On an 8 hour flight there’s no complimentary meal. I paid for a meal and it was worse than free plane food and starved for the rest of the trip. The chairs were horribly uncomfortable with no lower back support and we were not even given pillows and blankets. There was also no free entertainment. I rented a tablet and had it taken away an hour before landing while I was in the middle of a movie. I might have been ok with that if the flight attendant had politely asked for it back rather than rudely waving and pointing while I stared at her blankly trying to figure out what she wanted. Next time I’ll pay a bit more for an airline that respects its passengers and our comfort."
Pros: "I travelled alone with a baby and all the staff at Westjet wete so helpful"
Pros: "It was great experience once again. I always travel with WestJet as it is always on time."
Cons: "That every time I travel I always get the farthest seat if not on #28 it's 24...wish next time I can get in the middle at least. Other than that all is good."
Cons: "No wine to purchase this time"
Cons: "Seats were so crammed together. When the person in front mived their headrest back my knees were crushed and I xould not sit comfortably. I am 5'10. Not super tall. Nees more leg room."
Pros: "The overall experience on my westjet trip was great. Everything west jet does - and all the groups in the airport are fantastic !"
Pros: "The West Jet reps everywhere were calm, cool, and friendly. I thought they were terrific. In Edmonton, the women from West Jet did their best to help and keep the waiting disgruntled passengers informed. In Kelowna, when I discovered my luggage was still in Calgary, the West Jet rep was cheerful and helpful. How could I possibly be annoyed?"
Cons: "Wrong. I ended up in Kelowna."
Pros: "Main stewardess was very pleasant. Not full flight so I moved back and had a seat to myself."
Pros: "Crew was cheery, in-flight entertainment innovation evident, plenty of opportunity for water/snacks"
Cons: "We were heckled by gate crew about whether my dog’s carrier was too small for him. Many suggestions were made that we were subjecting him to animal cruelty, and that we were abusive to him. He’s 7lbs, so he can’t be much smaller a dog, and his carrier it turns out, doesn’t fit under WestJet seats, despite being within carry-on luggage dimension limits (their life jackets take up most of the legroom), and thus could not be any bigger. Did they want me to have a smaller dog, or a Euclidean space-defying carrier? I suppose they were suggesting that taking a dog aboard WestJet is abusive, because they certainly don’t provide adequate space for anything larger than a hamster, they hassle you about it, and they charge you $50 for the fun of it. One agent had the nerve to reach into his carrier without permission, unannounced, and invade his personal space, him being a rescue and very anxious."
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Pros: "Before taking this flight, I was very nervous because of all the bad reviews on here and other sites. The only good reviews seemed to be by people from Alberta (not really trustworthy, as they seem to support anything that's from Alberta, and note that Westjet is based in Alberta...). But I was blown away by how organized Westjet was and how nice they were. All the flights were on time (I had a few layovers), the staff was helpful....I really have no complaints. Sure, they don't have a plethora of great in-flight entertainment such as movies, etc. But when I fly, I'd rather pay less, have the staff be nice/organized, and just bring a darn book to entertain me. It was a great first flight with this company. I would fly with them again....and I can't remember the last time I said that about any other airline. So do yourself a favor: Don't listen to the bad reviews on here (unless you're obsessed with in-flight entertainment and big-butt first class seats)."
Cons: "The movie and T.V. show selection was bad. But that's not a big deal for me...."
Pros: "mostly everything that an airline can offer is always on par !"
Cons: "seat sealction - I've booked in advice but seat selection is always a headache. I prefer to have front seats (closes to front in econly class, emergency area) but I got stuck all the way in the back by the washrooms. It would be amazing if on my way back to Calgary I can have a better option?"
Cons: "My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver"
Pros: "On time arrival"
Cons: "In general I like the flight stability of 747s. However the seats were very cramped for such a long flight, and unlike more modern aircraft, the seats lean way back pinching the person behind. Entertainment system is rudimentary at best, with few choices and a minuscule screen (but I shouldn't complain, at least there was something to watch). Also, at Heathrow airport (nobody's favorite airport) we had to board buses to get to the airport and walk up stairs. Inefficient, and difficult for older passengers such as myself."
Pros: "The Food, the Drinks,the Comfort and most of all the Friendly Crew. It was a wonderful flight and that should be considered as a complement coming from an Irishman. Many Thanks. Patrick"
Cons: "There was nothing that I did not like about this flight."
Cons: "Staff and crew were courteous and helpful. Seats were comfortable."
Pros: "Very accommodating flight crew, food and drinks very good, Entertainment excellent"
Cons: "Printing boarding passes is difficult."
Pros: "Things went as planned in the beginning. The young lady who checked me in at the BA counter was very friendly and helpful. The preboarding and boarding went very smoothly as well."
Cons: "The plane boarded as usual then things went wrong. There was apparently something that went wrong with furl getting into a separate storage tank (that's scary in itself...how does that happen?) and they announced that they couldn't get the fuel tank to fill completely and the mechanics needed to get a "special tool" to complete the process. Then they needed some "tool" to drain the fuel from the mysterious storage tank. That was done and they announced that they had decided that they had plenty of fuel to make it to Denver. An hour and a half later of sitting in a sweltering hot cabin the y announced that the mechanical issues were taken care of BUT we'd have to wait another 20 minutes to take off because of the traffic waiting to leave Heathrow."
Pros: "We enjoyed the entertainment, the food, (dinner, snacks, ice cream, juice and wine) the service and the crew. After our flight from Madrid to London we were expecting the worse as that flight was dismal. We were pleasantly surprised that this flight was on a clean plane with great amenities."
Cons: "Boarding was a bit sloppy and of course traveling to the US adds an extra layer of crazy to everything with their added security."
Pros: "Direct flight London to Denver. Check in and boarding very easy, friendly and efficient."
Cons: "Seats very close together, entertainment poor (and not working for first hour of flight)"
Cons: "long delays between segments of the flight however the business class BA lounge was excellent . Entertainment systems on the 747 aircraft are getting dated"
Pros: "Very professional and friendly employees. Someone fainted in our cabin and the crew members took very professional care and offered the passenger oxygen."
Cons: "Very packed cabin, offered us just a sandwich after the first main meal."
Pros: "The crew was incredibly kind and helpful, the food was excellent and we even got ice cream!!!!!"
Pros: "My baggages were delivered to my residence the next day intact"
Cons: "After landing at DENVER I was at Baggage Claim Area. As instructed at the time of Boarding at Chennai. A British Airways staff asked to show my Baggage tag and Boarding Pass. After seeing it he said your baggage have to be claimed at DALLAS and not at DENVER. Kindly rush as time is short. MAYBE HIS INTENTION WAS GOOD. He must of thought that it will get delayed if I have to claim baggage and proceed for connection as the flight was delayed."
Pros: "Great dinner. Friendly service."
Cons: "Small video monitors with poor picture quality and sound was also difficult to hear. No power jacks. Oh, and 2 hours sitting on the tarmac because of a “bag discrepancy.” If the bags can’t get along, who really cares!"
Pros: "747s are good stable planes in flight"
Cons: "The greatest problem was dealing with the usual chaos and discomfort of traveling through Heathrow airport. Primitive and time-consuming transportation system between terminals- Had to ride overcrowded buses packed with so many people that your body was pressed against your neighbor. Inadequate number of restrooms and poor signage to find them. Bad selection of restaurants. Then at the terminal, boarding time listed as 10:40, but they did not even announce the boarding gate until 10:40. Then a 10 minute ride on another overcrowded bus to the plane which you had to board by a staircase (and a staircase to the door on a 747 is no small thing!) Although flight was smooth in the air, the pilot landed so "hard" I thought the landing gear must have been damaged!"
Cons: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed."
Cons: "The transfer from T5 to T3 was chaotic. Queues to join queues to get the transfer bus. People were getting caught on a moving escalator because the crowd in front had nowhere they could go to make room. Extremely dangerous! It took longer to get from T5 to T3 than it did to get from Dublin to London. Boarding in T3 for the flight to Denver was almost as bad. Bodies everywhere, no organisation and no help. Then the aircraft itself was so old with uncomfortable seats and an almost unwatchable screen. I will never transit through LHR again."
Pros: "Crew was nice and we all have individual video screens"
Cons: "No charging stations for electronic devices"
Pros: "Crew were fine, food okay, found a decent movie. All things considered it was all right."
Cons: "Boarding. Second time in a row flying out of Heathrow that I've had to queue up for a bus ride to get to the plane."
Pros: "On-time/early arrival, relatively communicative staff who also provided timely service. Bags delayed upon final destination."
Cons: "Seating became uncomfortable after so many hours. Boarding times long. Staff was at time over the top with their checks."
Pros: "I liked the fact that the customer service on board was pretty spectacular & very clean bathrooms."
Cons: "It was extremely warm throughout the flight and the seats weren’t too comfortable."
Pros: "plane was not full so plenty of room to move around etc"
Cons: "2 drunk guys speaking Russian I think totally ruined the flight. They were ridiculously loud, making it impossible to sleep. Drinking multiple wines, they got louder and louder and more animated and sloppy. Really gross and for a 9+ hour flight, not enjoyable. Eventually, a flight attendant gently told them no more to drink and was very good. But it was too late. I have flown a ton and have never heard passengers this loud, in a foreign language. In addition, one of them was quite large with a bald head, thus intimidating. We had a very long day and just wanted to rest and that was not at al possible."
Pros: "Because we missed our connecting, British Airways did provide us with food and hotel."
Cons: "We missed our connecting flight because somebody checked in and checked bag for our incoming flight, but did not get on the plane. It delayed us an hour. The problem was when we got to Heathrow 45 minutes before flight left, but they had already bumped us from the flight. We could’ve easily made the flight, but they blamed it on the computers, and we had to get on a flight the next day. I think we need to quit relying so much on computers, and use our actual brains!"
Pros: "Everything was great , food was excellent and included clotted cream !!!!"
Pros: "Meal from Lagos to London was good"
Cons: "I don't know why spray was used on Lagos flight to London and London flight to Denver no spray."
Pros: "I was able to sleep without being disturbed."
Cons: "My flight was delayed 4 1/2 hours"
Pros: "Competent crew. Arrived early."
Cons: "The plane was so old it had signs that read, no smoking in the lavatories. The entertainment screen was small and slow to respond. Should be in a museum."
Pros: "Checking documents on entering gate area rather than at boarding time, made for more efficient boarding"
Cons: "Delay in baggage reclaim due blockage in system"
Cons: "Nothing was impressive at all"
Cons: "old plane. Bad food. Old entertainment system and poor selection"
Pros: "The crew was very friendly and accommodating. Service was wonderful and the food was good."
Cons: "Boarding was very disorganized with only signs showing for priority boarding. In flight entertainment did not work for first half of flight. Once it began to work a little, there was no notification on how to use it since it was still not working properly."
Cons: "The fact that even water is for purchase is disgraceful"
Pros: "We did enjoy the movies and the crew was very friendly and helpful."
Pros: "British Airways code share is always nice"
Cons: "Older 747 not quite as nice as the Dreamliner but it made it!"
Pros: "Everything was first-rate"
Cons: "The inflight movie service is, in our opinion, worthless because of the noise. If you had closed captions available that would work."
Pros: "Friendly staff and decent food, loved the entertainment and maps screen."
Cons: "We paid for upgraded seats but ended up at the rear of the plane? Very disappointing, I have a refund request in the works."
Pros: "I'd like to mention Ramon, a crew member on the flight, who was extremely helpful and kind. Also, the food was quite good."
Pros: "The first class steward who helped us when he didn't need too. The free films."
Cons: "I flew British Air in the past and had excellent service. I actually would have paid a bit more to choose them as an airline. No longer! Horrible service. Our stewardess was rude and unhelpful. Best example, when my husband turned in the remains of his last meal, something had leaked over his tray table. She didn't bother to help. He luckily had some extra napkins. She watched him clean it up and then left without taking the soiled napkins. Thanks. The meal quality was poor on the international flight. American handled the start of our vacation. Such a superior international flight quality compare to British Air."
Cons: "They wouldn't book is into our flight from a different terminal causing is to miss the flighr"
Pros: "Service, comfort"
Cons: "They lost my bag due to flying a 3rd party "Vueling" and did not add my FF# and would not do it at the airport so now I have to sort through online pages and phone queues to do something that definitely should have been feasible and included at airport (I added it on my outbound flight but because of this 3rd party being the originating operator of my return flight it was not included on my return)."
Pros: "Crew were attentive and competent."
Cons: "The food was just not very good which is a bummer since it was a long flight."
Pros: "Flight on time. Seats/pillows/blankets were clean. The crew was professional - high quality interaction that makes the difference between BA and other airlines. (other airline crews can be abrupt, rude, ignore passengers, especially with getting water outside of service times, standing while waiting to use lavatories, etc.)"
Cons: "Some garbage from prior flight in seat pockets of 2 seats we occupied. Entertainment system is a bit clunky, film choice not very good."
Pros: "Fantastic chicken curry! Best airline food EVER! Nice stewardesses too....."
Cons: "I suppose I expected a slightly bigger toilet on a 747, but no biggie."
Pros: "The crew made this flight."
Pros: "We were not looking forward to the near 9 hour flight, but BA made it a very comfortable & enjoyable experience. Drinks & snacks were offered frequently. Individual monitors for movies, music etc. made the flight a great experience. Fantastic crew! BA airport staff helped locate our lost baggage and followed through quickly with returning it to us. We can't wait to fly with British Airways again!"
Cons: "Our British Airways flights were cancelled going & returning on the trip. This resulted in rebooking in both directions, at different points in the trip. The cancellation on the return trip was extremely inconvenient since we didn't have a phone to contact BA. After wondering the airport on the day of our departure, for a BA representative that could help, we were directed to a ticket sales office. Then after waiting for another one (1) hour in a line, the BA representative rebooked our return flights. This was not a good way to start or end a trip!"
Cons: "Boarded and our 3 year old fell asleep. sat on the plane for 50 minutes before being told to get off the plane. Ended up with a delay of almost 6 hours. sorry, very frustrated."
Pros: "Food, fast and efficient boarding, only a small delay, fairly comfortable, and great entertainment!"
Pros: "The service was the best!"
The plane was SO hot and we waiting 30 min for one passenger to get on. Sweating. Then the plane never cooled off because it got SO hot waiting.
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Cons: "Not a thing. Good airline, all the way around"
Pros: "Really enjoy flying first class."
Cons: "The plane we needed for our flight arrived really late so our flight was then of course delayed."
Pros: "Everything was great"
Pros: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
Pros: "Crew was tight, friendly, flight comfortable & painless."
Pros: "Even on a full flight, there was enough overhead storage"
Cons: "Pretzels were lame"
Cons: "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."
Pros: "Crew was great"
Cons: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
Pros: "No major screw-ups this time!"
Cons: "It's AA, let's not try too hard here."
Pros: "Crew was good, flight was on time"
Cons: "Old plane, no TVs"
Pros: "Crew was nice"
Cons: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Pros: "Overhead bins were newly done with plenty of space since carryon can be placed vertical on side. Decide holder built into the seat was very nice."
Cons: "Flight was delayed so had to drive to connecting city just to make it home."
Cons: "My bags were not checked all the way to my destination, I had to get them re-tagged and checked for this part of the trip and the American Agent was EXTREMELY rude and made us pay oversized bagge fees even though our baggage was within the Qantas allowance, the main carrier for our flight."
Pros: "Pretty standard flight"
Cons: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Cons: "Ran out of food that I like"
Pros: "The plane looks like new. Great seats, phone and tablet holders at the seat back, USB outlet and a smooth flight."
Cons: "The WiFi did not work and so no entertainment for a flight of almost 4 hours."
Cons: "I hate Americans boarding process"
Cons: "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
Pros: "Fine for a domestic flight. Normally, American Airlines offer a small snack to go with the drinks. But on this particular flight, they went the United way and offered nothing but drinks. Crew was pleasant enough during the flight, although they didn't greet half of the passengers entering or exiting the plane."
Cons: "Flight was a little late taking off and therefore getting to Denver. But there was no announcement about it. There was one announcement from the captain, but it was so soft that I couldn't hear anything. Upon landing and arriving at the gate, we stood there for a while with no lights on and seatbelt sign on, but no explanation of what was going on. There was no welcome to Denver message either. Maybe their announcement system was down."
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Cons: "3+ hour flight with no TV/ entertainment"
Pros: "Not using kayak."
Cons: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
Cons: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."
Pros: "Great service in first class"
Pros: "David took really could care of our cabin. Likes his cheerful attitude. He was excellent. Hope you let him know."
Pros: "They got us there quickly."
Cons: "Flight departure was delayed for 30 mins by a flight attendant not showing up on time."
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Cons: "Flight was delayed by 90 minutes because the incflight mint flight was late"
Pros: "Easy and quick boarding. Excellwnt service in first class. Comfortable ride."
Cons: "Nothing. Excellent travel experience."
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Cons: "the new seats are awful"
Pros: "Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future."
Cons: "Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "Missed the flight. Money was not refunded."
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Pros: "The plane was sleek and clean. I had a good amount of room even in coach!"
Pros: "Nothing. AA is the worst airline. Period."
Cons: "Rude flight attendants, delayed flight (as always), just AWFUL."
Cons: "Flight was delayed and then extended by 2 hours due to weather."
Cons: "Uncomfortable seats Crying child"
Pros: "We were able to get to Denver"
Cons: "Jammed in like sardines, rude flight staff, extremely hot aircraft for November"
Cons: "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."