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Pros: "Aircraft clean, staff friendly and efficient"
Cons: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"

Pros: "Crew handled it well"

Cons: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"

Pros: "Friendly cabin crew"
Cons: "Again, boarding was chaos. No special boarding for star alliance gold member."

Pros: "Very friendly staff, a wide variety of entertainment options."
Cons: "I'm a pretty small person (5'4 and 110 pounds) and it was very hard for me to get comfortable. Not that you'd expect much out of an economy class seat."

Pros: "I was upgraded! Delicious lunch."

Cons: "Narrow feeling seat"

Pros: "Night flight. Food is fine."

Pros: "Perfect service, on time"

Pros: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Cons: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."

Pros: "food, staff."
Cons: "We left late so I missed my connecting flight in Zurich, to barcelona. Had to wait around 5 hours. My friends were waiting for me in BCN and had no way to contact them!!! I enjoyed the flights with SWISS but i dont know if ill fly with them again."

Pros: "Zurich airport"
Cons: "Not enough food. We had over 2 hours delay in the plane while in JFK and I got served only basic crackers and water. You should start whatever the customer wants when such a long delay in the plane. Lastly, the weight limit for ist connection flights was small plane and the lady who checked my hand baggage approached me not nicely."

Pros: "Time of flight"
Cons: "Food and entertainment were not good. Person next to me smelled bad"

Pros: "Excellent service ans quality flight"

Pros: "Good entertainment"
Cons: "Seat was broken. No leg room. Really no room at all if person in front is reclined."

Pros: "Crew was great, polite and pleasant. This is the only good thing about the flight."
Cons: "The agent at the check-in had no clue what he was doing. He had to ask his neighboring agents a dozen questions to check us in (4 passengers, 3 bags and 2 car seats). On top of that, his whole demeanor was condescending, treating us as if we had never flown an airplane before. We are big are traveling light, so we had 2 small suitcases, small enough that we never have to check them in for the US domestic flights. I asked the check-in agent if the small ones were needed to be checked in or if they could be taken as carry-ons. He made a big deal that they were too big and had to be checked in. But when we boarded the plane, we saw that about a quarter of the carry-on bags in the plane were as big as our small suitcases! We were in row 30+. The leg room was the narrowest I have had in all international flights I flew in. Having longer than average legs, it was pure torture for the duration of the overnight flight. The best part of the dinner they served was the croissant - that should give you an idea. I don't think I would voluntarily choose Swiss Air again."

Pros: "Cornella was my flight attendant and she was amazing! Such a sweet woman. Someone give that beautiful lady a raise, extra week of vacation and a high five for me. Food was great. Drinks were plentiful. Seat was comfortable and I felt the pilots did a great job of finding the smoothest flight path."
Cons: "Entertainment selection left something to be desired. When comparing to Virgin it is tough to be anything but disappointed."

Pros: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."

Pros: "Crew great"
Cons: "Seats cramped"

Cons: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."

Cons: "We didn't had entertainment"

Pros: "Good staff, food, service"
Cons: "No leg room for us tall people!"

Pros: "Flight attendants were perfect, sincere, and friendly. Great selection of free movies."
Cons: "I could not open my laptop and do any work once the person in front of me put their seat back. Big time bummer."

Cons: "The service was terrible.. I asked fora napkin and the stewardess got mad at me. Dinner wasn't good and the breakfast was horrible. Everything cramped in a little box. One cup of coffee with one sugar and one cream. Seats were very tight,no room to move. I have always used Swiss but this was such a bad experience, I will reconsider for next time. I think I paid too much Money for what I got! Heidi M Krakoski"

Pros: "Very efficient airline; all goes smoothly"
Cons: "Paid for preferred seating but legroom was still very bad. I'm small but the legroom was cramped"

Pros: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Cons: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."

Pros: "Staff were nice"
Cons: "Very old plane. Had a big metal box at my feet, could not stretch out. Tv screens old and hard to watch. Food was pretty bleak too. Very disappointed."

Pros: "Plane as always clean, perfectly maintained and of decent comfort. Crew as always very friendly and very professional."
Cons: "Both my flight to Barcelona as well as my return flight were delayed significantly. And there was a delay on 3 out of my last four trips to Barcelona."

Pros: "Food was good and flight crew was very kind and helpful!"

Pros: "Crew and flight service are excellent top notch. Also they are very friendly and helpful. Make flight enjoyable."
Cons: "Seats are too close together in coach, very cramped and uncomfortable if you are a tall or large person."

Pros: "mtl to Zuric was t"

Pros: "Just safety."
Cons: "- the crew was unpleasant and rude, which came as a surprise because usually Swiss crew is nice - the seat was unrandomly small, awfully for someone who is 5'11 - the food was so average"

Pros: "The extra level of Swiss security at the gate. The highly professional cabin crew. The inflight food service was well above the norm. The demeanor of the flight deck crew was exceptional. I'm going to try and fly Swiss whenever possible now."

Pros: "Everything was perfect. Excellent food."

Pros: "Great service smooth flight"
Cons: "Wasn't a big fan of the stop over in Daresalaam where we sat in the plane and watched the cleaning crew do theirs work around us"

Pros: "Everything. I have been Flying Swiss for 10 years back and forth to Europe, must be over 25 flights I have taken with them. I think there has only been ONE delay in all those flights, and that was because of bad weather. I feel safe on every flight I take with them, they are sticklers for safety regulations and always get out on time! The planes are always clean. The flight attendants are always making sure you are ok, without bothering you too much! I wish they flew US domestic flights! I would never fly any other airline!"
Cons: "not much leg room, but that is typical on ALL planes... just the nature of the beast. Nothing more negative to say about Swiss... every other airline should take a lesson from them. I said "good" for teh food because it's airline food... as far as that goes Swiss is ok... I never like airline food anyway, and you get on eh plane at 9:00pm, who wants to eat dinner at that time anyway??"

Pros: "Was fed dinner and breakfast on an overnight flight, all was very good. Pillows and a blanket made it a very comfortable flight"

Pros: "Service, slot"
Cons: "Distance to gate"

Pros: "- direct flight"
Cons: "- terrible seats/entertainment - terrible food - terrible service in general and unfriendly with any requests"

Cons: "meal choice run out very soon and I could not get what I wanted to get"

Pros: "Everything was great while aboard!"
Cons: "I wished to upgrade to business for aditonal $1000 which resulted in a 15 wait . There was only one person allowed to do that and she was obviously owerwhalmed. I got a smile out of her eventually but the whole process seemed wrong considering the amount of money i spent on that ticket:( Wish whomever I got to first at the counter were able to make the change and spare me the walking around and waiting."

Cons: "They didn't let me on the flight because I'm disabled pure discrimination"

Pros: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Cons: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."

Pros: "Stewards were great. The food was good and generous."
Cons: "Seat rows were too close together and seats were uncomfortable for the 11 hour flight."

Pros: "Easy to navigate website. Nice crew. Ample entertainment choices"
Cons: "The food"

Cons: "My name wasn't on the flight. I lost my seat."

Pros: "very nice flight, good attendants, plentiful with food and drink although dinner was dry (pasta) but tasted fine. Planes (I had to transfer) were on time and efficient. My carry on luggage was weighed which was unusual to me. It was overweight but the kind clerk checked my bag through with no charge as a favor. A pleasant surprise!"
Cons: "Had to make a lot of calls to clarify things. Website not always clear. An example is that I paid extra to reserve seats early and when I went online to do other things, although it showed that I had a seat reserved, it also said no reservations were being taken for the flight in a highlighted notice. Turns out it was just a general blanket message but to me it looked like my seat may have been cancelled. All phone representatives were courteous and helpful although sometimes their accents were strong and challenging to understand but they didn't mind repeating themselves until I understood."

Pros: "Crew service"
Cons: "Few seats in boarding area"

Pros: "Online check in did not work at all despite being a member. Could not get my seat which was super annoying. The desk person said my bag was too big despite being carry on size. He offered me business class but I wanted a window so I was further back. When I got on the plane I told the cabin crew I'd been offered row 3 and decided I'd rather be there and they acted like I was nuts. Not I,pressed."
Cons: "Not much"

Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

Pros: "Comfortable and uneventful flight - just the way it should be!"

Pros: "Good trip great service"
Cons: "None"

Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."

Pros: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Cons: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."

Pros: "Service was excellent Food was delicious..."
Cons: "Everything was perfect..."

Cons: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"

Pros: "Comfort"
Cons: "Ordered veggie meal didn't turn up!"

Pros: "Food okay"
Cons: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."

Pros: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Cons: "Some flight attendants were impatient/looked unhappy."

Cons: "The service on Turkish airlines was not friendly or helpful. The food was not quality, or food tasting. The entertainment didn't include a lot of movies at all. One of the flights did even give headphones. The staff wasn't rude and not helpful, and didn't make the flight comfortable. I had high hopes flying with Turkish Airlines for the first time, but I was thoroughly disappointed with everything."

Pros: "Everything"
Cons: "Nothing"

Pros: "The entertainment and services of crew"
Cons: "The vegetarian food was not that good..it can be made better."

Pros: "The counter in Kuwait was very kindly with my because I have disabled boy"
Cons: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"

Pros: "Short flight-everything fine. Great plane."
Cons: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."

Pros: "During 20 hours journey they have served rice for only one time and a little. The food quality and salad was also stale."
Cons: "Their food, quality and characteristics of food."

Cons: "They lost one of our bags."

Pros: "Comfort"
Cons: "They lost one of our bags."

Pros: "Fantastic food and service"

Pros: "Staff was very good"

Cons: "Signage at IST for transit should be better to explain security and passport requirements"

Pros: "Food was tasty and fresh but staff cold and aloof"

Pros: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Cons: "I could not change the stars above."

Pros: "Food, Friendly and attentive staff and air hostesses"
Cons: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."

Pros: "Gold thing is that the flights are always on time."
Cons: "My charger got confiscated in Istanbul, too bad. I should have been told about this."

Pros: "Was surprised to get a full meal on such a short flight. Very good food."
Cons: "Pretty average flying experience. The plane looked older, but that's nothing unusual"

Cons: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."

Cons: "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."

Cons: "My luggage just disappeared on a flight from VIE to Istanbul. Those lost baggage handlers are totally unmotivated also. No explanation at site, barely any email follow up. That's it????? Also on the way back they took away cameras. My professional camera and lens equipment was handled poorly, thrown around carelessly and the lens got damaged. I am quite unhappy with this airline"

Pros: "Boarding was orderly"
Cons: "No entertainment"

Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."

Pros: "Avoiding my to go Israel Delta monopoly is fading"
Cons: "Nothing"

Cons: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."

Pros: "Service was ok"

Cons: "My mother has immobility issues.. the website did not have a section for handycap I had to tell the airlines we got to the gate.. all other websites like Expedia has this option.. disappointed"

Cons: "Food choices should have been better..."

Pros: "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"

Pros: "Friendly comfortable service."
Cons: "Boarding could be a bit more orderly."

Pros: "I liked everything about this flight. As a first time international flyer, I couldn't have asked for a better Airline. They definitely went above and beyond to provide a great experience and vacation!!"

Pros: "Entertainment System was great, many choices and easy to navigate. This was important because the flight was delayed on both ends so we were sitting for even longer than our already long flight."
Cons: "Boarding was unorganized although we'd been divided into four groups, people were jumbled together not really knowing when their group had been called. Check-in bag drop was extremely slow, another couple of desks were needed to keep the process moving more quickly. We were there more than 2 hours early and were standing in line nearly all of that time."

Pros: "Definitely would recommend Turkish airline Great experience overall"

Pros: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"

Pros: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Cons: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."

Pros: "Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment"

Pros: "Free food, free check in baggage, free drinks, great and courteous service. Plus the plane arrived a head of time."
Cons: "Seating could of been roomier."

Pros: "The wheelchair crew took my old mother of 70yr old njoh rose enjoh all the way to connect Zurich flight when she highlighted from Chicago O'hare flight to Istanbul. I give kudos to the wheelchair team at A300 Istanbul international airport atuku"

Pros: "Nothing"
Cons: "Everything"

Pros: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."

Pros: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Cons: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."

Pros: "Nothing to rave about"
Cons: "Long bus ride in Turkey from gate to plane. Istanbul airport felt uninspired."

Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."

Pros: "Norhing"
Cons: "They have mabaged to lost my luggage"

Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "Nothing"

Pros: "Short flight with good communication."
Cons: "Nil to complain."

Pros: "Nothing"

Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Pros: "Seats were comfortable"
Cons: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"

Pros: "Helpful and smiling cabin crew."

Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."

Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Cons: "Dutch sub titels would be nice."

Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."

Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."

Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."

Pros: "quick and relaxed"

Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Cons: "suitcase didn't turn up, although connection was quite tight"

Cons: "OLD plane without comfort or entertainment"

Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Pros: "Nothing"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Cons: "magazines very dog eared and some badly torn"

Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."

Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."

Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Pros: "Loads of leg room"
Cons: "Loved everything"

Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."

Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"

Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."

Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Pros: "Overall very nice flight, even comes with free drink and snack"

Cons: "seats on Jet air flight are very uncomfortable"

Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."

Cons: "Terrible"

Pros: "I had much admiration for the 2 sets of parents of 2 screeching babies who were basking in total oblivion as to the aggravation their little bundles of joy were creating among the 100 other passengers. To be that insensitive to others is quite a feat. What could they have done, you ask? When my children got unruly on flights (very rarely) my wife whisked them off to the bathroom until they were calm. It's what responsible parents do. Not sit and smile at you. And when we reached Munich, we waited more than a half hour for luggage that came in spits and spurts... It was the perfect final flourish to a miserable 12 plus hours on your airline. I'm thrilled at the prospect of my return to LA next week and what surprises may be in store for me!"
Cons: "It was mercifully short..."

Cons: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."

Pros: "Check in, boarding and flight all great"

Pros: "Average flight"
Cons: "Not enough legroom I felt like a sardine"

Cons: "It was like squeezing everyone into a cattle truck and airport crew double book seats of a few passengers on a full flight so there was confusion on board"

Pros: "The cabin crew was friendly"
Cons: "The entertainment selections are extremely limited and poor. Food is mediocre and not even comparable to other international Airlines business class standards"

Pros: "The crew was friendly and nice."
Cons: "Children were running up and down the aisle during the flight. This is not a reflection of the staff, but it made trips to the bathroom difficult and cumbersome."

Pros: "the timeliness of the airline in leaving and arriving at the ports, providing meals for the passengers,"
Cons: "breakfast was not given to some of us as the air hostesses said that they ran out of food"

Pros: "Great crew"
Cons: "Very old aircraft. Single aisle narrrow bodied"

Pros: "Fast and efficient crew"
Cons: "A going-through-the-paces flight and incredibly expensive beer and wine."

Cons: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."

Cons: "Why is it not possible to print a boarding pass from a phone? This cannot be an uncommon activity."

Cons: "Chaotic mele in the cabin as people used both entrances and met in the middle."

Pros: "Loaded the plane from the back to the front which only makes since. Never got hit in the face by someone's carry on. Staff was very nice and clean cut. Looked and acted professional"
Cons: "Food and drink was continuous and they only turned the cabin lights off for the last 2 hours of overnight fllight"

Pros: "Friendly crew"
Cons: "No complimentary service on Budapest-Dublin segment"

Pros: "Punctuality and cost"

Pros: "Overall very. I was there when the check station was down caused delays. But staff were very helpful."
Cons: "Getting through security check very slow. Not sure what the answer is but need to be looked urgently. Otherwise I enjoyed everything.. P.kehoe..sunnybank Farm.. Portersize.. Grange con.. Co. Kildare"

Pros: "Friendly efficient Staff. On time baggage both in Zurich and in Dublin almost literally as I got through passport controls. So I could not have asked for better."

Pros: "Good company good films and service"
Cons: "Some of the food"

Pros: "Flight was nice and was told when there would be turbulence"
Cons: "Boarded/left 20 minutes late"

Pros: "Reilly dolly"
Cons: "The other trolley dolly"

Pros: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Cons: "The abrupt cancellation"

Pros: "relatively generous baggage allowances"
Cons: "Total absence of food and drink"

Pros: "Good attention to detail without being in your face... very prompt"
Cons: "..."

Pros: "nil unfortunately"
Cons: "waiting in three different lines for over two hours with one person serving! Paying for my baggage (under20kgs) with my flight then being forced into paying again at the airport because they said they did not have my details on their system. being forced to go to another line and que up to pay a second time for my baggage to be taken onto the airport. Going back to another line to put my baggage in and show the receipt for the baggage that had been paid for twice. Going to the next (another) line with one person serving - several Dublin passengers in the que and a line that as about 100mts long- yes about 100 metres long with one person serving without any Lingus staff coming to see if all was ok . No help no announcements nothing. sitting in a plane for an hour and a half with three children under the age of four crying, screaming and yelling all the way without a thing being said by any of the crew. A little is ok, but three families with young children with no support from the crew was not pleasant"

Pros: "On time"
Cons: "Delay at Dublin waiting for plane to get parked"

Cons: "In South America the airlines queue you by seat no and then board from the rear first. It works like a dream"

Cons: "We were surprised at check-in by a baggage charge for our 1st checked bag for each passenger. (We were led to believe that the 1st checked bag had no charge for each passenger before arriving at the airport.)"

Pros: "From the moment I arrived I felt very taken care of. Plenty of seating in lounge, with many of them facing runway. People were friendly and accommodating. Food was average. On aircraft, the staff was outstanding."

Pros: "Everything better than good. Movies great and great selection. Food and Beverage service better than good. Flight attendants were awesome. Seats very comfortable. Just really a great experience in flying. One of the best!!!"

Cons: "3.5 hr delay due to mechanical issues. Missed connecting flight."

Cons: "------- we were very cold on the plane . ."

Pros: "Have traveled many long haul flights with various airlines in past 6 months. The Aer Lingus food was significantly better than the others. Very tasty."
Cons: "Not enough seating at gate in Dublin and the space needs updating. A complimentary beer or wine with the meals, as provided by other carriers, would be nice."

Pros: "What do you say about that loses you luggage both directions. It isn't reliable so that's it for me with aer Linus."

Pros: "Nothing."
Cons: "The plane was delayed by an hour, they didnt have a plane so gave us a random budget airline plane from a company noone has heard of. Wasnt a big enough plane, so requested we check our hand luggage. Got on the plane and for a 7 hour flight there was no entertainment- unless you had a fully charged phone or tablet as they had an app but no where to charge your phone or tablet. Half way though the flight, it was announced that we had gone from 4 toilets to 1.5 (????) Landed in the us and it took an extra 30 minutes for luggage to show up on the conveyor / carousel. What a joke!"

Pros: "On time"

Cons: "4* star airline...hahahaha... yeah,because charging for a newspaper and for headphones is 4 star stuff!!!! Staff are unprofessional and rude sometimes"

Pros: "Staff ruth, no asistent help, no staff on airport of rayanner in Dublin, dirty flor inside of plane I will never ever never never travel with Rayanner Slow slow service with both/ cheek in and boarding"
Cons: "No good coustumer service I will make sure non of my famili or friend not gone travel with rayaner OTHER COMPANY MUCH BETTER THEN RAYANER PAYING LITTEL EXTRA BUT NEVER WITH RAYANER 2 TIEMS AND SOO DISAPOINT"

Pros: "After some delay, they arranged for me to get a somewhat stale piece of fish from business class that was left over..."
Cons: "I had phoned up to order a gluten-free meal. They 'lost' the lunch, but I did get a gluten-free scone on the approach into the USA."

Pros: "The pilot flew the plane safely."

Pros: "USA immigration at Dublin aerport"
Cons: "Buying drinks st ridiculous high prices on the flight. Sests with restricted legroom because of entertainment boxes."

Cons: "Food wasn't very enjoyable. Breakfast was very disappointing."

Cons: "The problem I had is that this was not a British Airways flight, nor were my flights to Dublin. I was not aware of this. When I checked in online I was allowed to check in with British Airways, so I had no idea that this was an Aer Lingus flight, which is in a different terminal with a different flight number. My phone didn't work in Ireland so it was extremely difficult figuring out where I should have been. If I was on a different airline that is affiliated with British Airways, and I booked through British Airways, there should be some way of looking up where I should be going. Also, any emails about my trip should have told me which airline I was on. I fly often, and often to other countries. This was the most confusing and difficult flying experience (the entire trip -- getting to and from Dublin) I have ever had."

Pros: "Apart from the boarding everything was o.k."

Pros: "Rerouted through London, added five hours to trip"
Cons: "Flight was late out of Toronto making eight people miss the Glasgow connection. Remaining Glasgow flights for the day were full. Aer lingus staff at customer service seemed confused on what to do with us. Finally, after talking to a manager they offered to route us through London to Glasgow. Very frustrating, not sure why they couldn't hold the Glasgow flight to accommodate all of us? It would of been a lot easier for us!!"

Cons: "Delayed flight"

Cons: "nothing"

Pros: "Friendly service"
Cons: "No wifi on the plane...it did not work on both of my flights."

Cons: "Late departure on way back"

Cons: "Our flight to Reykjavík landed 30 minutes before our connecting flight to Zurich was scheduled to depart. we got off the plane and ran to the gate with several other passengers to catch our flight. The crew closed the gate and would not let us board even though the plane was still there. Other airlines wait for passengers from a connecting flight. This is unacceptable and we will never fly Icelandair again."

Pros: "The seats were very comfortable. Crew was great"
Cons: "No games o the entertainment system"

Pros: "The planes are really comfortable and I like the Aurora lights in the deck heads. Good movies. Nice free water."
Cons: "The queue for bag drop was massive! There were so many people around that it was hard to get in the right queue and not much direction. I spent over 90 mins waiting to drop my bag and then had to sprint through the airport to get my flight. Thankfully the rest of the airport is very efficient."

Pros: "Efficient short connection in Reykjavik. Also the luggage made it to the next flight."

Pros: "Direct flight"
Cons: "There is only a serve of drink, headset need to pay"

Cons: "The bag check in process was unorganized. The bag belt was not working and out bags were left outside of the counter. They were not scanned in and did not make the flight even though we arrived at the airport 3 hours before boarding. It is very disappointing to get to Iceland and not have clothing to go explore. We are hopeful the bags will arrive before we leave."

Pros: "Literally nothing"
Cons: "The seat was uncomfortable, the service was slow, both my flights (Newark to Reykjavik and Reykjavik to Heathrow) were delayed and the flight staff was incredibly poor about providing us updates not to mention any accuracy with the timing. Overall, my experience with Icelandic Air was so bad I will never fly with them again."

Cons: "Didn’t exist"

Cons: "Everything"

Cons: "Seats are uncomfortable, very uncomfortable compared to other airlines."

Cons: "food and drink is a nickel and diam which doesn’t go with the brand."

Pros: "I really enjoyed flying with Iceland Air. One bag included for check in with ticket - which can be hard to come by these days. As well, the plane was brand new, leather seats and entertainment system. There was water and a blanket waiting for you at your seat once you boarded. They were very efficient and the crew made the trip a pleasant journey. Would highly recommend!"

Pros: "The connecting flights (had mostly co-passengers all hurrying to the next flight) waited for us - thank you!"
Cons: "with that many flights coming through this airport, I would have expected better organization to shuffle us through. While the voice announcements were frequent and clear, the signage was less so. Food at airport is expensive."

Cons: "There was no food on the flight provided"

Pros: "Punctual and no toilet line ups"
Cons: "Seats were hard and food was very expensive."

Cons: "My boarding pass had me in row 9, at boarding they pushed me back to row 34, the last row on the plane. And the flight attendant was a little heavy, couldn't walk passed without bumping me. So much for sleeping."

Pros: "I need a cheap flight and at the time that was my best bet. Didn't have a bad time but next time I will fly direct from the US."
Cons: "Seats were so so, leg room was barely substantial. Iceland is expensive even on a layover. Layover was a bit more excruciating on the second leg."

Pros: "I need a cheap flight and at the time that was my best bet. Didn't have a bad time but next time I will fly direct from the US."
Cons: "Seats were so so, leg room was barely substantial. Iceland is expensive even on a layover, thankfully it wasn't very long."

Pros: "More relaxed travelling experience that with many other airlines. From check-in right through transfers and to arrival my experience was very positive. Staff were friendly and helpful. There weren't any real occasions where I needed something changed or sorted, which shows that the pre-work was excellent and works. Thank you."

Pros: "Having more leg room. Smaller plane. Short transit time."
Cons: "Being charged for a $10 meal after paying $100s for a ticket"

Pros: "Boarding was good and crew were pleasant"
Cons: "All bathrooms were out on the plane for the final 2 hours. You have to pay for any food you would like."

Cons: "I've travelled to 40 countries in my life and this is the FIRST time on a international flight that I was NOT given ( free ) food."

Pros: "The onboard entertainment was excellent. We are both tall and we offered longer legroom seats at checking! Only good for purchase on board so we are before boarding. We purchased a light snack on the second leg of the trip. It hit the spot. Blankets and pillows were provided."
Cons: "It was all good!"

Cons: "How can an international flight not have a single snack or beverage offered without a fee?"

Pros: "All passengers made it."
Cons: "Significant amount of bags never made it to ZRH"

Pros: "Comfortable seats, I slept the whole way."

Pros: "This airline has so much going for it!... Pleasant staff, nice touches for overnight flight (bottled water as we entered the plane, pillow, blanket), plenty of legroom, TVs in the seat backs that work perfectly! What a treat!"

Cons: "Entertainment needs an upgrade"

Cons: "not enough liquids served"

Pros: "Friendly staff. Low wait time at passport control compared to other connection points in Europe."
Cons: "We were delayed for two hours due to a weather delay from the day before. When we boarded our plane it was cold, and then we had to sit and wait for 45 minutes while we waited for connecting passengers. I would've preferred to be held up inside the terminal a little longer than sit on a cold plane with little communication. No water fountains at KEF"

Pros: "On board entertainment was good (i.e., movies, shows, etc.)"
Cons: "No food was served."

Cons: "It took three attempts to land. First Manchester, then Liverpool and finally (after declaring a fuel emergency) back at Manchester. Everyone knew a storm was brewing so why didn't the plane have extra fuel on board in case of a diversion?"

Pros: "I liked the in flight movie selection."
Cons: "There were so many things wrong with our flight from Gatwick to NYC. The check in staff were rude and homophobic at check in, forcing my partner and I to separate for check in while we watched heterosexual partners check in together freely. The disabled toilet alarm broke as we descended into NYC and we listened to end-of-the-world death sirens as we were landing. It was not communicates that food was a microtransaction on flight and was so overpriced so we went nearly 13 hours without food because the flights were also delayed on the tarmac. The de-icing tow truck in Iceland was broken down so we were delayed two hours on the layover. On return, both Icelandair gates opened late. During the layover we were kettled in hot container units before 20 min before being bussed to the plane and held for 15 minutes. Then, the icing on the cake was landing back at Gatwick and seeing my brand new luggage I bought on the trip damaged with thr back pocked ripped out along the bottom seam. I will never again ride with these rude, price-gouging, apathetic amateurs."

Pros: "There were so many things wrong with our flight from Gatwick to NYC. The check in staff were rude and homophobic at check in, forcing my partner and I to separate for check in while we watched heterosexual partners check in together freely. The disabled toilet alarm broke as we descended into NYC and we listened to end-of-the-world death sirens as we were landing. It was not communicates that food was a microtransaction on flight and was so overpriced so we went nearly 13 hours without food because the flights were also delayed on the tarmac. The de-icing tow truck in Iceland was broken down so we were delayed two hours on the layover. On return, both Icelandair gates opened late. During the layover we were kettled in hot container units before 20 min before being bussed to the plane and held for 15 minutes. Then, the icing on the cake was landing back at Gatwick and seeing my brand new luggage I bought on the trip damaged with thr back pocked ripped out along the bottom seam. I will never again ride with these rude, price-gouging, apathetic amateurs."

Pros: "Everyone was very kind and worked efficiently.."

Pros: "Quick, efficieny, comfy and they really treat the kids well."
Cons: "Delayed baggage reclaim at Gatwick and long immigration lines."

Pros: "Good service."
Cons: "Nothing"

Cons: "Avoid if you prefer being able to sit down."

Pros: "Flight good. Missed the pay for food trolley, so didn't eat."
Cons: "Reykavic airport has the least amenities I have ever experienced. Very few seats in the lounge. Most are forced to stand or lie on the floor. Don't think that getting through the gate will mean getting on plane, it's too another waiting room with a few seats, mainly standing. The airport has no seated restaurants or cafes. So getting off a plane hungry id not pleasant. I will never again fly to and from New York via this 'airport'"

Pros: "The crew was friendly and professional. Seats comfortable enough. I like flying through Iceland. Nice change."
Cons: "I wish I had booked a couple of days layover."

Pros: "Smiling faces. Politeness Helpful"
Cons: "With 2 Samaung notes and 1 Tabley and 1 Lenovo PC failed to get wifi on 1st leg? Why? To Reykavik! ! Flight stewardess also failed!! With help of crew to ZH got the net halfway on second leg ...!"

Cons: "Dear Seema, We spoke just now. I had booked a flight from Reykjavik to Stockholm (via Copenhagen) through Kayak.com for 2 passengers, Tushar Kamat (myself) & Priyanka Kamat (my wife). I had indicated a travel date of 6th Oct during my booking, but for some strange reason,, the ticket got issued for 4th Sep (yesterday). My credit card also got charged for the full amount and I received an e-ticket yesterday. Later during the day yesterday, I received a mail from Flight Network (which I guess is the travel portal used by Kayak.com) stating that the 1st leg of the flight (Reykjavik to Copenhagen) on 4th Sep got cancelled. The mail from Flight Network is appended in the mail below. Firstly, my travel date was never supposed to be 4th Sep, and it was always supposed to be 6th Oct, since I am still in India and have not even started my Scandinavia trip. Secondly, since the 1st leg of the flight was cancelled by the airline, the 2nd leg made no sense for me anyways, since my end destination was always supposed to be Stockholm, and not Copenhagen. Since the cancellation has occurred at SAS end (and even the incorrect booking date seems to be an error not at my end), I would request you to organise for a full refund of the Reykjavik to Stockholm flight fare for me & my wife to me. This amount was charged to my credit card by Kayak.com so would appreciate it if you could either get the full amount refunded to my credit card, or organise for the amount to get transferred online to my bank account. I would look forward to your prompt response. Thanks, Tushar"

Cons: "Would have been nice to have a free meal. Flight arrived late at night with most food options closed"

Cons: "Seat 8G does not have a window."

Pros: "Picture on screens was clear. Sound was good."
Cons: "Seats were just regular. For the cost I expected to be able to recline or at least be much more comfortable. It seemed more like a comfort seat upgrade. Boarding at Keflavik is a poorly organized mess."

Pros: "Plane was new"
Cons: "Crew was lazy and you had to pay for everything. No food no alcohol. Barely any water. They gave you a water bottle when you got on the plane so th crew didn't have to work the rest of the 5 hour flight. Food sucked even when you bought it."

Pros: "Flight left and arrived on time. There were no surprises."

Pros: "Our flight from Iceland to Zurich was prompt, calm, comfortable, and easy."

Pros: "Entertainment system"
Cons: "No food, beverage service very limited."

Pros: "Crew members were very nice"
Cons: "My transfer time getting onto this flight was too short and my luggage missed the plane. I was without luggage for the next 24 hours and was not offered a stipend to get basic necessities while I waited for my suitcase to arrive."