Entertainment was good. The crew members were professional. Food needs to get better. My stomach was upset after dinner.
After the long flight from Paris and a 4-hour layover I was more than ready to complete the last leg of my journey. We waited a few extra long minutes to ensure everyone’s bags were onboard which I didn’t mind but….😉. Would definitely choose Delta again.
Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Cons: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
Pros: "Crew was very rude both to and from Sydney. Always made people feel like they were a burden and they didn’t want to even be there. Will never fly Delta again, especially internationally."
Cons: "Hire employees that at least pretend they enjoy their job."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Pros: "We loved the snacks, the hot towels, the timely beverage service, and great selection of video options."
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Pros: "The crew was amazing. I've got the exit seat: very comfortable."
Cons: "Entertainment choice could improve, very few choices."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "seat space was great and I was lucky enough to have medium size passenger next to me :-)"
Cons: "Can't really think of anything . . . my expectations were exceeded"
Cons: "The aircraft was old and in need of some work. Nice crew and smooth flight. Just aging equipment."
Pros: "Free open seats"
Cons: "Opd plane. USB ports only in Comfort Plus and above"
Pros: "Preflight announcement on smart bags. Beverage servive god. Snack could be more than 2 cookies."
Cons: "2 flights need more than 2 cookies."
Pros: "Staff was great and service friendly. The flight attendants were truly exceptional."
Pros: "Good flight. Nice staff."
Cons: "Old plane with obviously dated cabin, questionable cleanliness, smaller than average seats. Short flight without beverage service (understandably so)"
Cons: "SeAts too close to each other. The girl next to me kept hitting me with her elbow the whole time."
Cons: "I missed my outbound flight from Chicago to Dallas, and although I called to inform Delta, my return trip was cancelled and i did not find out until the day of my return to Chicago. When I called Delta to figure out what was going on, I was put on hold for two and a half hours. I'm not giving the flight a bad review, since I never got on the plane, but I'm disappointed with the accuracy and care for customers that I've experienced with Delta service. Delta was the first company I've ever flown with when I first started travelling when I was twelve years old, and it is unfortunate that I will probably never book with Delta again."
Pros: "I've done many flights this distance, and just take for granted that there will be entertainment. There wasn't."
Pros: "Unfortunately there were unavoidable delays due to weather but the staff gave regular updates and were very honest. Also, they brought out food and drinks for people bc they knew people wouldn't feel comfortable leaving the gate in case of changes. Staff handled the whole situation very well."
The seats are too small. There are no screens for in flight movies which means you have to go to their app. Which is hard to get on. The usb ports are hard to get at. The flight crew particularly the female flight attendant was cranky. All in all I’m trying air Canada next time.
Pros: "Crew was great. Delayed by mechanical issue. Weather was bad in Montreal so delayed again. Mechanical issue is a pain but I'd rather not crash so all in all very good. Really windy at landing, pilots did a great job. Respect!"
Cons: "Just a heads up, if you're a large person, weight wise, you may have a challenge using the rest room. It's pretty small."
Pros: "The entertainment was great and the crew was very friendly"
Cons: "The seat I got wasn’t that good"
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Pros: "The flight was cancelled at the last minute I had to buy another flight with Air Canada that cost me double the price and i was stuck at the airport all day !!!! The Air Canada flight was at 6.30pm ,and the West Jet was suppose to leave at 11.30am"
Pros: "Boarding was easy and organized. The airport functions really well and the staff is very pleasant"
Cons: "Wish the movie selection had more recent variety! Lots to choose from but I found many were a mix of older movies"
Cons: "Sat in Plus. Horrible service. No hot towels. Had to ask for 2nd drink and was refused a coffee and Baileys with at least an hour left in flight. No snacks offered or served. The attendant spent most of her flight hiding in her seat and reading a novel. Brutal!"
Pros: "Boarding smooth and quick, up up and away, watched TV for the whole trip, smooth landing and 15 minutes ahead of the time."
Cons: "Flight was delayed an hour which isnt horrible but then had to sit on the plane an additional hour waiting for take off. I barely made my connecting flight in Calgary. They should have held that plane because i know the elderlt women next to didnt make it. Staff were not attentive enough. Buzzed them servial times and no response."
Pros: "Great flight! Great service and way more room than air canada! And ACTUALLY on time!"
We sat on in the plane for an hour and a half before takeoff.
The air condition was so cold, several people complained, crew said, they are adjusting the temperature, nothing changed. It was a painfully cold, with jacket on. Other than that, everything was great .
I found that no matter how new the plane may be if they don’t make economy seats with more leg room it’s poor, cheap and awful. Passengers are treated like cattle.
In the airport of Toronto, the person in charge a man with beard was an stupid person, he send everything to caos. Not helpful at all. Sunday to from 6:00 am to 8:20 am he was there, a people who work in front desk cannot be stupid and with that Ego !!
Boarding agents and the crew onboard did a good job. The seat was trashed and the table tray was filthy dirty.
Preferred economy seats get more legroom but are still not very supportive and not wide. Also no protection from hands and feet of the person/child behind hitting the seat back.
My trip was good with no waiting time and it was on time flight. Overall it was no hassle during the flight interning airport to board and coming out from the arrival airport.
Cons: "The flight itself was great but it was very late in starting due to technical problems with the aircraft."
Pros: "Consistent experience that gets you from A to B while providing nice perks (free stame-day standby on the old Rapidair routes)."
Pros: "I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!"
Pros: "We didn’t crash"
Cons: "Everything. No charging no entertainment food was awful. Few was meh. But you sure got your money didn’t you"
Pros: "Flight delay because co captain didn't report to work"
Pros: "I have long legs. My seat a window exit seat had enough legroom so that I did not feel cramped"
Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."
Cons: "Everything was excellent. I got upgraded to first class, the flight arrived early and I was on the left side of the aircraft so I had an excellent view of DC as we came in for a landing."
Pros: "Vagi food stinks HeadPhone plug good for 1 ear Seats are too crowded"
Cons: "ilm didn't work. programs limited technology outdated. staffed stressed. Delayed without apology. Worst flight for as long as I can remember."
Cons: "pretzels and drinks only provided. Not too friendly stewardess, eating utensils were not available to assist customer with brought in meal. Luggage did not make it to destination with passenger... it arrived 2 hours later in the following United flight."
Pros: "My television screen in front did not work. There were no images and the sound was very bad. So I could not listen to music either."
Cons: "The airline was generous with luggage allowances."
Cons: "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."