Iam satisfied with all this.
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
Pros: "Comfortable and Clean"
Pros: "Staff was extremely nice and helpful"
Pros: "Aircraft and crew"
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Cons: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."
Pros: "Crew! They super attentive"
Cons: "A bit more legroom and seat size."
Cons: "Impossible to do beter."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "Flight on time"
Cons: "UAL sucks, as expected."
Cons: "There was hardly any communication about the delay."
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Cons: "It was a different way later flight"
Cons: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Pros: "Service, food, and entertainment was great!"
Pros: "1 hor 30 minutes instead of 2 hours 15"
Cons: "Worst food ever, and zero entertainment"
Pros: "Usual good service for economy class on this airline"
Cons: "Again 2 hours delay"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Pros: "Crew, condition of planes, food all excellent"
Cons: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Cons: "Gate change made with no PA announcement; we’ll, if you must, ok. But beginning boarding without telling anyone at all, making no announcements, not even in Hungarian, seems weird."
Pros: "The crew was friendly. The seats were comfortable. The pilot was fantastic and explained things we were passing as we flew over them"
Cons: "Boarding was very disorganized in the gate area. Two lines just kind of smooshed together. Boarding at the plane was also a hot mess because you could enter from the front or back of the plane and people in the very back that entered at the front had to shove past people entering from the back moving toward the center of the plane."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "Lufthansa makes coach travel tolerable. Blankets, pillows, free access to on board entertainment and a large selection of real food, not just snacks, and beverages. All beverages available the entire flight. Plane was clean and everything in working order."
Cons: "Nothing to complain about."
Pros: "The airplane was clean. Lots of storage space."
Cons: "The entertainment screens in our row of seats were not working. The crew did find seats we could move to if we wanted to watch movies. Made two phone calls to the airline prior to my scheduled trip to attempt a seat upgrade but they told me I would have to do this at the airport where of course no upgrades were available"
Pros: "The food was okay and the crew did their best to make us comfortable once we were on board. We flew business class, so that was probably a factor."
Cons: "Everything else was horrible. When we got to the airport, they didn't even know we were coming. They sent us to two other airlines, assuming we were flying with a partner airline, then tried to shift the blame onto Kayak. When -- and ONLY when -- we pointed out that we'd actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Then their agent said "You can't always trust the people at the desk, you know." Oh, really? If I can't trust your own agents, who can I trust, exactly? It turned out that we had an initial flight to Minneapolis, which was NOWHERE on the itinerary, on Sun Country. The Sun Country folks, thankfully, were enormously helpful and we made our flight with 2 minutes to spare. But it doesn't end there. We'd paid for business class all the way, but only got it on the interseas portions of our flights. And they lost our luggage on the way home, to boot. Take home lesson? NEVER FLY WITH CONDOR. I'll walk to Europe before ever booking with them again. And I'll make sure that all my friends and colleagues, all of whom travel extensively, know of our experience."
Pros: "Crew was good."
Cons: "Not on time. Lost luggage."
Pros: "Good. The food on this leg was much better than outbound"
Cons: "The seats lack padding in the back so not to feel people putting their leg or knee into the back of my chair."
Pros: "Food was pretty good except for breakfast. Hospitality is great. Wish there was more access to water."
Cons: "Big passengers sitting near smaller passengers is annoying as they encroach on the limited space that exist and armrests suck as per usual."
Pros: "Timing and the cost was good. Crew were friendly. Did. Or feel a racist service like in Germany itself."
Cons: "No entertainment. Too much hand luggage even though we had the allowed size bags but it seemed that people use more than the allowed limit."
Pros: "Good quality: crew, equipment, customer service"
Cons: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Pros: "Excellent snack. Excellent service."
Cons: "Seat poor, small, and not a first class quality. No premium check in. Lounge terrible. No pre board."
Pros: "Smooth flight"
Cons: "1) No jetway. Bussed very long distance to board airplane. Long, hot, uncomfortable process. This is 2016 and still bussing passengers to plane? 2) No way to download entertainment app while on board when announcement made about entertainment. Need to notify passengers prior to boarding."
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "Nothing to like since it was cancelled"
Cons: "This was a very long day and when we were told the flight was cancelled and we should rebook there were 350 people being handled by 3 airline personnel and no organization or info was available to all of us in line. It took over an hour to get to talk with someone and then we had to wait for another half hour before we could get our voucher for a room and breakfast after having no dinner! Really bad, but the next day we had an easy flight, just got to our destination late and missed several tours we had booked."
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Pros: "Plane was new and good"
Cons: "Flight was 4 hours delayed"
Pros: "Such a delightful flight."
Cons: "Departure late by 25 minutes!!"
Pros: "Very old aircraft. Looked extremely run down and many things were broken."
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."
Pros: "Warm welcome, on time and comfortable"
Cons: "We never got there."
Cons: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"
Pros: "The wheelchair services at both Rome and Heathrow were superb. The lady who checked us in in Rome was extremely helpful."
Cons: "Food in business class could be better. One toilett in business class was unusable. At leadt 1 in economy cladd was also unusable."
Cons: "Crew didn’t seem interested in picking up trash, especially Amy trash that was not related to mean or beverage service."
Cons: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Pros: "Great crew. Comfortable."
Cons: "Business class seat configuration remains a problem. Meal service changes means no acknowledgment of frequent fliers with status. Meals assigned in row order so no choices left if you sit at back of business class. If your loyalty is not recognised why be loyal to BA????"
Cons: "I was not able to sleep given the small business class seats."
Pros: "Nice aircraft! Very modern."
Cons: "The airline sent me on a wild goose chase through the airport only to end up back at the same counter. They then told me it was too late to check in. Do not book tickets with cheapoair-British Airlines said this releasesthem from all responsibilities and cheapoair will do nothing but send you to different people trying to sell you another flight. It was the worst experience every!"
Cons: "Flew into 1 concourse a few minutes late had to go through security checks and run to make boarding in another concourse. No place to use the restroom along the way, I will avoid Heathrow at all costs when traveling in the future."
Pros: "Dinner was quite good. And yes, the seats were comfortable. But the aircraft was probably from the 90's"
Cons: "Entertainment system was really archaic ... No USB slot to charge phones ... Breakfast was ok ok ... not good."
Cons: "The crew could be quite curt at times"
Pros: "Customer service."
Cons: "Entertainment need more movies"
Pros: "The crew were friendly, professional and extremely pleasant."
Cons: "I’m not a fan of the constant PA’s during the descent. Playing a video about arrival procedures for an airport is extremely superfluous. Nobody pays attention and you just have to follow the signs when you get there."
Cons: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"
Pros: "On time, friendly crew"
Pros: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Cons: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"
Cons: "There was a new born next to me and actually it was difficult to sleep."
Cons: "Flight canceled want able to rebook"
Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"
Cons: "Flight was delayed by 2 hours because of hydronic issues. I feel asleep and missed the food which was part of the ticket wasn’t woken up. Was then woken by the passenger behind kick my chair which was not comfortable at all and the entertainment system was something out of the 80s, screen so small could see the picture that well and the touch screen was not that reactive. Cabin crew we grumpy. Ashamed this is called British not what I called British........"
Pros: "the staff tried to reason with the scary passenger"
Cons: "There was a scary passenger that caused me to have a panic attack because he kept yelling at the flight crew throughout the flight."
Pros: "Overall flight better London to Beirut l"
Cons: "Long wait over"
Cons: "Seats are too narrow."
Pros: "Very clean jet and friendly crew"
Cons: "No entertainment or complimentary meals"
Cons: "I was told this was a Finair flight and never received an email or phone call that it was changed to American Airlines. We stood at Finair check in line until the idiots there put up signs for Quatar. Typical American Airlines confusion, similar to past experiences."
Cons: "Paid for seat upgrade for "twin" seats on the side. Armrest did not move up, seats were tiny, and the side storage cabin that was one of the perks of the upgraded seating was dirty. For that matter the entire plane was dirty. Food was disgusting. The entire plane was understaffed; multiple people had their call lights on at one time. It was a miserable flight."
Pros: "A. Wet nice and observant stewardess helped me off the plane and onto the waiting bus.. Very kind and helpful"
Pros: "Crew. They were polite and attentive to passangers"
Cons: "Boarding process was confusing. On flight entretaiment very limited"
Pros: "On time"
Cons: "The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed this connecting flight. Other people were in the same boat. We had no chance to make our connection but others did. While the flight crew offered weak apologies advising they had no control, they made no effort to help connecting passengers in ways the could control. Such as asking all passengers to remain seated allowing connecting passengers off the plane first. Something I've seen done on many other airlines numerous times."
Pros: "Great staff, and very helpful."
Cons: "Small seats, and the website wouldn't let me choose an exit row. The seatbelt signs in the back section DID NOT WORK, and got me scolded when I went up for a bathroom trip (no announcement and you couldn't see any other signs from the seat). When we boarded the plane, the rear half or so of the plane was a ridiculous temperature"
Cons: "Paying for everything. Only 2 toilets for entire economy section"
Cons: "Never again will I fly with this airline! Had a horrible flight , food, service going from Chicago to Athens with portion of the plain empty and same thing again back."
Pros: "I liked the movies and the entertainments on the plane."
Cons: "People like old when it comes to history, traditions, restaurants etc. But when it comes to travel and technology people don't. Two of my friend's entertainment monitors were broken, bugs with the program all the time, no wifi on board. Compared to other airlines BA was quite disappointing."
Pros: "Great service and experience."
Cons: "The boarding was a little long."
Pros: "I felt like the flight attendants were extra nice on this flight! The super positive attitude alone made the long flight much more pleasant :)"
Cons: "Landing was a little rough--big, choppy dips during descent. Not as smooth as other large commercial flights I've taken."
Pros: "Flight attendants were great; very attentive to passengers' needs."
Cons: "Passengers were hanging out by exit door with no regard to rules and were not giving any warnings-this made other passengers anxious. My seat was broken so I could not recline when the passenger in front of me fully reclined. Very unfortunate!"
Pros: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Pros: "I was booked onto an American Airlines flight back to Chicago. It was lovely"
Honestly, not very much. The seat was uncomfortable, leg room was unbearable and the entertainment system was not functioning.
Previous flight from Orlando to caused a 2 hour delay. Arrived in Montreal and sat on the runway for what seemed like 30 minutes while many people had connections including me. Told that they were not ready for us. At least 2 hours late and not ready. Raced through customs only to find AC309 delayed 3.5 hours. Both flights were caused by plane issues. On top of that from Orlando to Montreal, older plane so no seat screens but pay on credit card for internet. Both trips pay alot for airplane food and I am not a person who can afford to waste money on food that isn't worth the price. No pretzels or nuts. Asked for a coffee once and a tea the next time. Half a cup 3-4 Oz. That gets you the management a zero on the survey.
Big delay, seats uncomfortable but expected on economy in a 14 hour flight
The flight & attendants were fine. Very slow in getting wheelchair, so did without. This was a separate service. There were only 2 agents available to push wheelchairs. Security check needs improvement. 3 lines provided for priority service & only one line for all other passengers. Waited 45 minutes to get thru line. TSA staff finally opened another line once there were no more priority passengers.
Cons: "Air Canada changed our seating on day of travel. I had ordered tickets over a month in advance and scheduled seating for my wife and I on our 3 leg flight. Air Canada changed our seating on the 1st and 3rd leg and we were no longer sitting together."
Pros: "Meal surprisingly good. Crew friendly, professional, and efficient."
Cons: "Small seats 4 abreast--too close for any comfort for transatlantic flight. Would not fly this particular airplane again if possible."
Pros: "It was a small twin prop so there was only one cabin crew, but she was really pleasant."
Cons: "Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back."
Cons: "Person sitting next to me brought on four bags and over head bins were full. This merged into my space which is too small to begin with. Boarding should control how much is brought into plane. Need more space. Airline travel is no longer fun. I wish the air line CEOs would ride in economy every once in a while."
Pros: "Smooth flight no issues."
Cons: "Be prepared to pay for food. You do get offeted water or coffee or soft drink. No offer for a refill. No snacks."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "This review was for flight there, as we chose another carrier on return. Crew was great, boarding was efficient."
Cons: "The food was not good, especially a meat & cheese wrap as breakfast- I have anosmia and cannot smell & only have about %5 of my taste capabilities intact and even I thought it was inedible. No air vents was uncomfortable. Not much entertainment to speak of. Seats were pretty cramped."
Pros: "it was a long flight, not interrupted by too many announcements"
Cons: "boarding was problematic. I paid extra for a seat closer to the front yet had to store carry on in the rear of the plane. when asking the flight personnel for assistance regarding the matter, he promptly gave me a glare and turned away totally ignoring me. In waiting until everyone had exited the plane before being able to retrieve my bag, it completely defeated the purpose of the extra expenditure. perhaps boarding the rear of the plane first. regardless, my biggest concern was I felt like the flight attendant should have responded but elected to snub me. amazingly I lived to talk about it :-)"
Pros: "We left on time and boarding was efficient"
Cons: "As we have learned, airlines, like banks, have figured out how to make more money (even though fuel prices have dropped) fees, fees and more fees and less, less, less services... o food, have to buy and they run out fast... The flight attendants are not as friendly (also depends on the individual) in general..."
Pros: "I can't fault Air Canada Cabin crew - they are absolutely wonderful. I had a situation with a woman who decided she wanted to take my window seat and the cabin crew was amazing with how they handled the situation. They are always so friendly, attentive."
Cons: "Boarding at Frankfurt airport was God Awful. The supervisor there was so rude to people, treating us all like cattle. The boarding process was unorganized, confusing, we were getting conflicting instructions from staff and then verbally abused by the supervisor there."
Pros: "Flight was on time"
Cons: "Cramped seats"
Pros: "We got to Toronto"
Cons: "Those seats are tight. Also, the crew at the Toronto airport seemed to get mixed up a bit showing us where the transfer queue was."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Cons: "Boarding Zones 3-5 is always a mess"
Pros: "Check in was smooth"
Cons: "I find it unacceptable that 1 bag was free on the inbound flight, but I had to pay extra to check the same bag on my return."
Pros: "I liked the fact that my online check in was super easy"
Cons: "More friendly crew"
Pros: "On time departure"
Cons: "I had visa on expired passport ,staff on duty took too long nearly an hour to clear me."
Pros: "It was about as good as you can hope for in cattle class. Middle seat in the bulkhead row is not worth paying extra for."
Cons: "Power outlet at my seat did not work."
Pros: "Staff was courteous and tried to get people with large luggage to check it."
Cons: "It took forever to load as people carried on huge bags that wouldn't fit in the overhead bins or under the seats. It took an extremely long time to get through American customs, and they were very rude, not caring if people missed connecting flights. They wouldn't add workers. Some almost missed the flight. P"
Pros: "Planes were clean, relatively comfortable & flight attendants were polite. Flights that had individual screens on the seatbacks offered good movie choices."
Cons: "Ugh. Delays of 1-2hrs each on 3 of 4 flights for one trip. Missed connecting flight in Toronto. Baggage was a disaster. No communication between staff, was told something different by each person I spoke with. Flew to London & didn't get my bag for 3 days. Flight delays put me in to London a day late, wearing same clothes without access to my bag & lost 4 more hours of site-seeing time following day calling the airline & trying to meet up with courier delivering my bag. Then on my 7hr midday flight back to the states our plane had no screens at all for in flight entertainment. Security and Customs check process was ridiculously long. Waiting in line after line, and the automated kiosks processing passports were fickle delaying lines & leading to further follow up by staff. Very confusing and overheard several passengers talking about missing connecting flights. I highly recommend not flying Air Canada until they become more organized."
Pros: "The flight was uneventful."
Cons: "The flight was delayed by almost 30 minutes, but there were no announcements in the gate area until 20 minutes after the original departure time."
Pros: "This was a full sized AB 330-300 which was full. With two aisles - everyone is no more than 1 from an aisle. The desk staff and crew were excellent."
Cons: "They delayed push back for 40 passengers that missed their connection. We left 20 minutes late and arrived only 7 minutes late."
Pros: "E mail confirmation , on time!"
Cons: "Food , not consumable. Limited water for a such a long flight. Poor choices for the entertainment. Crew semifreindly.washrooms are not maintained during the flight."
Pros: "Flight was Okay"
Cons: "On a clearly international itinerary, had to go through security and customs in Toronto AND Vancouver, despite no need to leave secure area on flight through to Vancouver with final destination Seattle."
Cons: "Seats are awful no leg room. Old plane and food sucked. Horrible rude service. Will never use again."
Pros: "Crew was nice"
Cons: "No air conditioning made it uncomfortable"
Cons: "It was cancelled."
Cons: "TV didn't work Not snack or snack/food options even asked Got offered a drink much too late in the flight"
Pros: "- On-time departure, attentive staff and good selection of entertainment to pass 5 hours of travel time - Love the pre-boarding for families with kids - Good overheard space for carry-on bags - flight was not way overbooked and no one had to scramble for space"
Cons: "- Narrow leg room - relaxing in the economy class was challenging (but not surprising experience)"
Pros: "Boarding was very smooth, I noticed that there was an attendant who made sure customers were getting through on time and would push anyone with 30 minutes or less to their departure time,"
Cons: "There was no food or snacks provided, despite the flight being over 4 hours."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "Not much"
Cons: "No leg room, was actually painfull"
Pros: "I eventually got home."
Cons: "Non weather related cancellations of 10 flights to the US and every other flight was delayed by a minimum of 2 hours. Many flights were delayed by hours then cancelled later on. There was no explanation from the staff. Also, one of the door fire alarms kept going off every few minutes and it was never fixed but eventually shut off. Very unreliable air carrier."
Pros: "Like like the fact that we we're bump to fist class. The customer service was great. The flight attended was very nice and pilot."
Cons: "The price was expensive."
Cons: "Someone else was sitting in our seats and when asked they said they had lost their boarding pass and hence don't know their seat number. I called the flight attendant for help and he checked our boarding passes and asked us to wait at the back of the plane. He stood there for another 10-15 minutes and we were not helped. Finally, another flight crew member came down to the back and asked us to sit in a row almost to the back with barely any legroom. I am 6'2" and was cramped into the seat. It was horrible!!"
Pros: "Seated in business class"
Cons: "No notification of cancelled flights. Inaccurate information provided at airport. Entire flight told to go home and return next day.waited on phone for customer service for 1 hr and in line at airport for 1 1/2 hrs. Eventually flights took off and successfully travelled standby contrary to agents instructions."
Pros: "Cabin crew were pleasant and flights on time."
Cons: "Food awful, had to pay for food on the SFO to Toronto leg of journey. The food provided on Toronto to Glasgow journey was of poor quality and had to pay for a glass of wine, this is free when flying with BA. I did not even receive a bag of peanuts. I paid for extra leg room in an exit row thinking it was the same exit row as a BA plane.... The extra legroom I paid for was negligible, minimal difference noted."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "Flight was uneventful--just what I like!"
Cons: "There was nothing that I can think of.."
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Most things where fine. Slight delay in boarding but still made our connection."
Cons: "Tried to signal stewards for another beverage but got no response. Lack of customer service."
Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
Cons: "They charge for movies."