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Pros: "On time. Friendly crew"
Cons: "Reading lights did not power during first 40 minutes of flight. Had an aisle seat originally but after upgrading to comfort+ got bumped to a middle seat"

Pros: "Amazing"
Cons: "Nothing"

Cons: "I adore delta! Great airline, I fly delta whenever possible"

Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."

Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."

Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"

Pros: "Good experience"
Cons: "Better snacks"

Pros: "Smooth landing"
Cons: "Boarding should be more organized"

Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."

Pros: "Not much"
Cons: "Being on time. Trapped in plane for 2 hours"

Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."

Pros: "Friendly crew."
Cons: "A bit bumpy"

Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."

Pros: "Crew was amazing."
Cons: "Delayed departure due to late crew arrival. Not a huge deal."

Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."

Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."

Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"

Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."

Pros: "Everything"

Pros: "Clean plane, quick turnaround"

Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"

Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."

Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."

Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"

Cons: "Customs never to hire more agents to work in the early mornings."

Pros: "On time, and pleasant flight. Flight attendants were first class: very competent."
Cons: "I slept all the way, so can’t say whether anything went wrong with the flight."

Cons: "Not much to read"

Pros: "Not applied"
Cons: "Not applied"

Pros: "We got on the plane and it went to where it was supposed to go."

Pros: "Over all everything specially we got in earlier than expected"

Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"

Cons: "My flight got delayed for twelve hours with no compensation for a hotel."

Pros: "I got upgraded to comfort + which was great. quick flight, was even early"

Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"

Pros: "Crew"
Cons: "Boarding process"

Pros: "Same as above."

Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"

Cons: "Delay in leaving from the airport there were issues with Web checkin Crew wasnt able to give me my boarding pass for the connecting flight and kept saying going to the other counter"

Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."

Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"

Cons: "Plane kinda of old. Just cookies and coffee"

Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."

Pros: "There were only two lines. The economy line took so long because there were many passengers checking in their fish catch boxes. So those of us with only one baggage were lumped with them. There was no option to tag your own bag if you alr day checked in, as it was the same checking and bag drop line."
Cons: "If we were standing in line for a long time, I hope they can increase the number of counters. They can also dispense with the nonsense chitchat. It's not needed, just move it along. The roving staff should to remind those next in line to prepare their documents, it seems the lady at the counter had to ask for photo ID every time!"

Cons: "Seats are very small."

Cons: "I am a 5'3" 125# woman who, unfortunately, had a middle seat assignment. The passenger to my right, on the aisle, weighed approximately 375# and took up 1/3 of my seat. The arm was not able to go down comfortably, and when it did it was not usable . The passenger on my left, window seat, was probably 6'7" and had to sit with a man spread in order to fit. I could not move and was extremely uncomfortable. The plane was overbooked so I was unable to move. Therefore, worst flight ever. Plus, I paid for a full seat and was only able to occupy half of it."

Cons: "Most everything was excellent, however my 2 year old daughter's in seat entertainment screen wasn't working. It was a full flight and there was no option to change seats. I brought it to the flight attendants attention however she wasn't able to reset it. A 7-hour flight from NY to Zurich travelling with small children without the movies was not as pleasant as it could have been."

Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."

Pros: "Gave plenty of food and snacks"
Cons: "Seat didn't recline, no changing station for my child onboard (but charged me a full price ticket)"

Cons: "No entertainment available"

Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."

Cons: "I not get to go my flight, I couldn't get reimbursement"

Pros: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."

Cons: "Seats were too close together."

Cons: "New variety of food"

Pros: "Great newer plane, great service!"

Cons: "Really hard to get boarding passes online"

Cons: "See above."

Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."

Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."

Cons: "Excelente aerolínea"

Cons: "Baggage check in was stressful"

Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."

Cons: "Great experience"

Pros: "The crew was friendly and always came around with water."
Cons: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."

Cons: "wine selection divider between seats"

Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."

Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Cons: "My luggage was lost in Paris. Now I need to wait still."

Cons: "Leg space."

Pros: "If the flight would have leave in time we would receive our luggage in time"

Pros: "That flight have been short"
Cons: "Fly attendants have been in hurry when they served snack"

Pros: "The crew was very friendly and professional. The food very good"
Cons: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."

Pros: "Plane was comfortable and new."
Cons: "Nothing really."

Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Pros: "Faster"
Cons: "Waited a while before take off."

Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"

Pros: "Comfort, food and service are better than average."
Cons: "When stewardess opened overhead locker, something fell on my head."

Pros: "Super fast boarding and smooth takeoff"

Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Pros: "The cheese and the bread"
Cons: "The unprofessional staff during boarding and food serving"

Pros: "What’s not to like!"

Cons: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."

Pros: "Short, lots of leg space"

Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."

Pros: "On time departure and arrival"

Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."

Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."

Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."

Pros: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Cons: "Late leaving and arriving."

Pros: "The fact that the plane made it to SFO"
Cons: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"

Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Pros: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Cons: "There is nothing I did not like."

Pros: "A short flight but attendants served us a snack and water with a smile."
Cons: "No business class"

Cons: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."

Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"

Pros: "Spacing was ok"
Cons: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."

Pros: "Kind, courteous, attentive crew. Smooth flight."

Pros: "The airplane was new, good food and service."

Pros: "Crew in flight was nice and professional Sit in 1st class was comfortable"
Cons: "For this flight everything was good"

Cons: "Late crew caused delays"

Pros: "Timeliness, professional staff and crew"
Cons: "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"

Cons: "My second (of three) flights was late. United texted me that my next gate was a “2 minute walk” from my arrival gate. Instead, it was a 15 minute walk plus a shuttle bus away. The gate didn’t change, the info was just wrong. Fortunately, my third flight was delayed about 30 minutes. But this also was not communicated in the United text until late."

Pros: "The flight was easy and quick. These small planes are actually pretty comfortable."
Cons: "Waiting for a gate in Chicago is never fun. Most people on the plane seemed to have tight connections, and I'm guessing most of us missed them. I only made mine because the next flight was delayed."

Pros: "Everyone was friendly and cooperative from ticket counter to flight attendants"
Cons: "Nothing at this time"

Cons: "Rough landing in Washington, smell of kerosene in Sao Paulo flight, otherwise good."

Pros: "The connection time Mach very well。"
Cons: "I learned that 3 flight together long hours have no food been sever and we have time to get food from airport. Next time I will do better☺。"

Pros: "..."
Cons: "All of my fligts has been delayed and resceduled, so instead of 18 hours to go to hawaii, it took me 36h"

Pros: "Good communication from crew concerning updates and ETAs."
Cons: "Service was a bit brusque at times, but never unkind."

Cons: "I made a reservation for my whole family and selected seats four month ahead (we reserved 1A, 1B, 1C, and 1D). One day before the departure, United informed me that one of my kid had to be moved to 11B a part from the rest of family due to a flight swap. When we started boarding, I noted someone else was sitting on my seat (1D) with his own boarding pass with 1D written. United crew politely asked if the gentlemen was willing to move to 6B, which his original seating in the system but he refused to do so. We' also personally explained to him that if he can yield the seat so that our family could sit together due to my wife's medical condition but he would not cooperate. I noted Those gentlemen on 1D and 1C are either buddies or coworkers. The crews were looking at each other without offering a solution. I ended up telling the crew that I could sit on 6B so that the plane can leave. The departure time was 20 min late u related my seating issue and de-icing took another 40 min. I am a Global Service member and I am very unhappy about the way the whole situation was created and handled by United."

Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."

Pros: "Nothing"
Cons: "Rude employees - never flying with United again."

Pros: "On time"
Cons: "Seats very uncomfortable"

Cons: "Far away Gate"

Pros: "The flight crew was courteous and efficient."
Cons: "The boarding time lasted an hour as the front desk staff at the gate insisted that I needed a visa travel document for my connection in China (multiple leg journey). What they failed to realize is that nobody needs a visa for China if they’re connecting in transit. It took a phone call and 3 staff members to sort things out. Not something that I want to deal with at 5:00 am. Moreover, due to the de icing, the flight was late and i just made it to my connecting flight in Newark. It was quite a hair-raising experience overall."

Cons: "Lost bags and every time I called to find out where they were I would get a different story. I was told it would be on the next flight for the next 5 flights."

Pros: "Nothing"
Cons: "Smoke on the plane crazy delay"

Cons: "Our airplane was supposed to fly 9am but our company changed our plane for 5am"

Pros: "It was fast"
Cons: "Nothing to complain about"

Pros: "On time"

Pros: "they were quick to get us in and off the flight"
Cons: "I’m a skinny man, and I was next to two skinny people, and we were all crammed shoulder to shoulder the entire flight, theres no room to get your elbows out of your sides. The flight was late, as per usual with United..."

Pros: "Seats were very roomy and pilot did a great job!. Boarding went great!"
Cons: "We were stuck on tarmac but this was weather related. No gluten free snacks. Some crew was nice others less so."

Pros: "They dimmed the cabin lights so we could view a beautiful lightning storm. Polite and helpful crew kept us informed and comfortable."

Cons: "It was a long delay, which meant I missed my connection at O'Hare even though I had a 3 hour window."

Pros: "Crew was nice"
Cons: "Flight was 4 hours late. The seat was so small, I could not open the tablet (folding tablet in armrest). I am 6" tall and medium built. That tablet can only fit a kid"

Pros: "Nothing"
Cons: "Over 4 hours of delays including on plane then everyone was kicked off. We waited more and they cancelled the whole flight and everyone had to scramble to get on anything available. I lost 28 hours of my vacation. They put us in a scary hotel in Chicago. I received a $200 voucher for further flights that doesn't even cover the cost of my unrefundable expenses such as car, hotel and tickets that were lost on my vacation."

Cons: "Delayed delayed delayed"

Cons: "Our emotional support dog was not allowed despite willing to pay $125 fee. They told we did not have the kennel. Other airline no problem."

Cons: "Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless."

Pros: "Fast flight."

Pros: "I'm very happy with the flight."

Cons: "Broken luggage"

Pros: "Boarding efficient and latest films available. Price excellent."
Cons: "Food ."

Pros: "No food offered. Only received one drink serving."

Cons: "Flight cancelled with no eta for replacement."

Pros: "the plane was not so full, and it was more comfortable, as the toilets were cleaner and the service faster and nicer."

Cons: "I was put on an Air Canada flight and sat on the tarmac for almost THREE hours in MTL. Finally took off and am stuck in Toronto overnight. Air Canada was very unhelpful. I have to sleep in the airport. No food vouchers. Sucks."

Pros: "Boarding was quick, staff was friendly and helpful."
Cons: "No in flight entertainment..."

Pros: "That they stored my carrion that didn't fit overhead for free"
Cons: "Overhead was to small"

Pros: "friendly flight crew. good informations nice plain"
Cons: "- entertanment only with pay??? this is a step backwords...."

Pros: "Flight attendants tried.. United booked a hotel room for the night."
Cons: "Poor communication on gate change. Delay on flight boarding, and there were issues with engine. Stuck on the tarmac with no AC, they had us off-boarded since everyone was sweating. Reboarded after, no AC still until takeoff. Delayed more than two hours- this was last flight, and caused me to miss connection flight. Was supposed to arrive in final destination at 11pm that night- ended up getting there at 9:40AM next day."

Pros: "Bad good, good service but 5 hours delay"
Cons: "The airplane food and the delay in Chicago"

Pros: "Crew were friendly."
Cons: "stuck on a 4 hour flight with a seat where the cushioning is worn out, you would think on a longer flight they could include some in-flight entertainment, but that's an extra $8."

Pros: "Can't really remember if I liked anything."
Cons: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."

Cons: "Delay caused us to miss last flight of day. We have been sleeping on floor of airport for 9 hours. Same thing happened in the beginning of the trip from dallas to chicago. Oh, it was our honeymoon!"

Pros: "Good inflight entertainment options and friendly crew, but tiny seats and delayed take off made this in enjoyable."

Pros: "Boarding process was without hiccups and the on-board entertainment was relevant with many entertaining titles and new releases."
Cons: "The on-board crew was serviceable at a maximum. Compared to my Nippon Airways flight from Taipei to Tokyo, the crew onboard United was cold and curt. The food was also consistently passable at best. I've always experienced far better food on other airlines for international flights."

Pros: "Never on Air Canada again. Food was miserable. They literally told me that they ran out of food (on the flight from Montreal to Casablanca). No kidding. They told us that the flight was full and no more food was available! When we asked for water, they did not bring water. I am not sure if they were out of water because the flight was full! That would be something! Bathrooms were not usable. Utterly dirty. My six-year old daughter refused to use the bathrooms. Water was flowing and the smell was horrible. They should clean that. I can go on but what is the point???"
Cons: "The list would be too long. So, what did I like is a better question in this case. Honestly, I am not even sure if I liked anything. I mean some people were nice, but why? Do I expect people to be rude? I mean, I need to like something extraordinary, something that others don't do. I can't remember anything remarkable. Just nothing."

Pros: "Entertainment was good... Kept me engaged... Crew were reasonable with their service"
Cons: "Food tasted horrible. I have travelled in multiple airlines in the past including British Airways, Emirates, South African, Delta and more. Food is by far inferior to any of the other airlines."

Cons: "Super"

Pros: "no remarks. everything fine for a short flight"

Cons: "Flight keft 35 min kate and boarfing was very slow and disorganized"

Pros: "Pretty much nothing"
Cons: "A sealed blanket and a better customer service"

Cons: "Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr"

Pros: "Very nice crew. I flew with my 6 months old baby and the crew was really helpful and took care of us."

Pros: "It was Air Canada to Geneva and Swiss to Lisbon!"
Cons: "Leave on time Air Canada!!"

Pros: "Great wheel chair service"
Cons: "Polite customer service agent"

Pros: "I was not at all pleased with the overall experience. Most of the staff was very nice though. The flight staff was nice, the airport staff was not."
Cons: "Flight was delayed without notice. They waited until after we were lined up to board to put this up on the board, leaving us standing around for an hour. They never announced it on the overhead. The boarding process took an obscene amount of time which seems to have been attributed to having one worker confirm passports after we had already been checked at the desk. He moved very slowly. Actual flight was quick and easy. No food or entertainment as it was only an hour."

Pros: "clean plane and nice crew"
Cons: "plane was an hour late, there was no lounge access and no where to sit my pregnant wife in the departure hall"

Cons: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."

Cons: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."

Pros: "That we checked in at VIP"
Cons: "The food was the worst I've had in a plan."

Pros: "Excellent crew, ALL OF THEM! smiling and super helpful and they seemed to enjoy their job. Super clean restrooms (again, I was the first one in there - by chance)."
Cons: "I travelled economy. Somehow it felt quite crammed. I felt that there were too many announcements, in all 3 languages, it got frustrating, as it stops all onboard entertainment. Duty Free selection rather frugal."

Pros: "it was just perfect, no complain"

Pros: "I missed it"
Cons: "I missed it"

Cons: "Not enough space for my legs"

Cons: "Rerouted!"

Pros: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
Cons: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."

Cons: "no clear information about delay and real flight time"

Pros: "Good value, Staff were polite and helpful. On time."

Pros: "The flight attendants on the trip from Brussels to NY were more friendlier than the flight attendants on the NY to Brussels leg of the trip."
Cons: "The sandwich that was served on the Brussels to NY leg of the trip was not great at all. The seats were hard on my behind."

Pros: "Crew was very pleasant and friendly. Departure and arrival was on time."
Cons: "Very narrow and uncomfortable seats."

Cons: "The transatlantic flight from JFK took off about an hour late and we missed the connecting flight. This was very disappointing since half of the people on our flight were gong to Munich and I would have expected the airline to hold the plane for an extra 15 - 20 minutes so we could have made the flight. Instead, an almost empty plane must have taken off on time and we are only able to fly to Munch 5 hours later. Unacceptable from Brussel Airlines / Lufthansa. They should not sell this connection as a flight to Munich or should have held the plane."

Cons: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."

Pros: "Nothing"
Cons: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."

Pros: "The food somewhat but I couldnt enjoy it when everyone else seated where I was had better food and I couldnt have the better food because I had to order it...something that was never mentioned if it was atleast by email I wouldve ordered. Swiss airlines have emails to give you options on entertainment and everything else...follow their lead"
Cons: "The flight attendants were rude and moody like they didnt want to be there and took it out on the people they were suppose to give service to. One flight attendent got upset or acted a little nasty because I asked her for another custom border slip. She said was going to bring one but I guess she forgot and an atleast 30 minutes to an hour went by till I asked her again and she got nasty. The same lady along with the other flight attendants snatched trash out peoples hands like they were diseased...and they had gloves on. When it came to entertainment they didnt have much variety. Unless the price for the flight is dirt cheap or below average I would choose to fly with them again other than that I'll go to another"

Cons: "Delayed and JFK wasn't ready for us. So more delay"

Pros: "They remembered my special meal requested."
Cons: "Not a very informative crew, service seemed rushed - I only got 2 small cups of choice of beverage offered on a 6.5 hour flight, which was disappointing as I was unable to purchase a bottle of water in the airport terminal prior to boarding as I was just there for a layover and did not have euros to buy one from the machine."

Pros: "I had a comfy seat at exit row. The team was great."
Cons: "Over 30 minutes delay. The luggage pickup was a mess, the belt wasn't emptied for previous flights which created a huge mess."

Pros: "Nice equip and staff, comfortable and on-time"
Cons: "Veg meal requested but not processed."

Pros: "Flight was delayed and we had to spend time Waiting both in the terminal and the plane. But crew was very nice!"
Cons: "Would have been nice to have been given a free snack or some water while waiting. We got a tiny chocolate which was nice but didn't make up for the waiting time"

Pros: "Flight was ok"
Cons: "The fact that we had to wait on the tarmac for a set of stairs to arrive which lasted quite long."

Pros: "Nothing special"
Cons: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"

Pros: "Sufficient seat space in a window seat. Excellent customer service on board, compared to any US service provider."
Cons: "Boarding. Unorganized and not very customer friendly."

Pros: "The welcome."
Cons: "N/A"

Pros: "The seats were great, we were seated in an exit row, so loads of legroom, we are tall so this is very important. Crew was very friendly and helpful."
Cons: "No fault of the airlines, but I was seated next to a very large family with little kids and a baby. I'm usually pretty tolerant, but the back of my seat was kicked for 8 hours and the kids kept running right in front of me causing me to constantly move my legs. Ugh. Food was ok, nothing special, it edible."

Pros: "The on board crew was very helpful."
Cons: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."

Cons: "Completely chaotic service."

Cons: "Waiting an hour and a half to check the luggage and obtain the boarding pass. Totally unacceptable. They only had a couple of agents to check a full plane and one was dedicated to business class. They said it was to save costs !! Flight was delayed and upon arrival no finger so long wait to deplane again."

Pros: "The seats in the plane were amazing. Maybe older but better than the new ones."
Cons: "No infotainment screen"

Pros: "The food served was wonderful, as well as service."
Cons: "Half of my luggage was lost at Dullas, but found and returned the next day to my home."

Pros: "The food served was wonderful, as well as service."

Pros: "Direct flight"
Cons: "Economy plus seats are not worth the extra upgrade - compared to other airlines. Food was inedible. SLOP that you would give to prison inmates Boarding was horrendous and LONG. Entertainment was non existent. Crew was RUDE RUDE RUDE RUDE RUDE"

Cons: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."

Cons: "EXCELLENT SERVICE"

Cons: "not enough leg room. I had asked for seats with more leg room due to my medical condition and did not get any satisfaction"

Pros: "The entertainment system is great and they provide a lot of food. The crew is very available and efficient."
Cons: "We had delays in Brussels because of a communication issue and because we were waiting on a vehicle to help us push off from the gate, which was a bit odd. The movie selection was good but a little outdated."

Cons: "The connecting flight was an hour late. We set inside the plane all this time while the crew could not decide what to do with luggage of a passenger who never showed up. The luggage was being removed and put back -and repeat several more time of the same- for a bit more than an hour. When we finally took off, there was an unpleasant surprise - we had to purchase our food. I had never had this experience before that we would not be offered food on a connecting flight and obviously was not prepared. Not only there was not food, or even a tiny snack offered, one had to buy mere water. Overall, very disappointed. BTW, our flight was not even on display anywhere at the Brussels airport, wrong gates were shown in our tickets and we almost missed boarding..."

Cons: "My flight was scheduled to leave at 6:20 pm 06/08/16. Took off at scheduled departure time but an hour into the flight had to turn around due to navigation system not working (2hrs flying time). Navigation was fixed, took off for 2nd time at 10 pm, fell asleep, awoke at 3 am to a messge over the intercom stating navigation had went out again and we had once again turned around and we were just outside of Chicago (6 hours flying time). I spent 8 hrs on a plane to fly to my origin airport. This was my first overseas flight and my first time flying with United. I got a frozen turkey sandwich and sorbert for dinner. I have been placed on an American Airline flight leaving at 8:50 am but I needed to be in London at my scheduled arrival time. I've lost approximeny 14 hrs of my trip including irreplaceable reservations that I've missed as well as very important time with my significant other that I get to see once every 2 months. I took off unpaid vacation time for this trip as well. Please contact me via email or cell phone to discuss what sort of compensation can be done for this very unfortunate chain of events."

Pros: "stupid flight outrage prices"
Cons: "respect and lower the damn prices"

Pros: "I was concerned about Royal Air Maroc’s mixed reviews, however, our direct flight from Miami to Casablanca was on time, no damage or loss of luggage, coach seats were okay, food was average, flight and crew were polite and helpful. All-in-all it was satisfactory for the price."
Cons: "The food was average - standard for coach."

Cons: "Nothing at all"

Cons: "We were delayed 5 hours in Casablanca without notice or explanation it was an officer who shared anonymously that the baggage handlers were on strike"

Pros: "Everything was good"

Pros: "On time departure. Flight from New York"
Cons: "Flight to Lagos."

Pros: "Nothing was very good."
Cons: "They didn’t get my bag from Casablanca to Miami. There was about a 45 minute delay in taking off."

Pros: "Flights were on time, boarding was smooth and there was enough legroom."
Cons: "The selection of movies and TV-shows was comparably small."

Pros: "The boarding was fast"
Cons: "The customs and passport control"

Pros: "Nothing is fine , food is shity"

Pros: "I loved the crew"
Cons: "the food could be better."

Pros: "Or was ok. Relaxed staff which was nice"
Cons: "Enjoy plane but wasn't easy selecting a seat"

Pros: "Nothing"
Cons: "EVERYTHING I could smell the bathroom from the middle of the aeroplane. The attendants were unfriendly, rude and unaccommodating. The food was undesirable given that there were no vegetarian options. Upon disembarking the aeroplane looked like a tornado went through it because the attendants did not pick up from the passengers before the flight landed (perhaps it was not part of their job, if so...my apologies )"

Pros: "Nothing"
Cons: "The lack of communication about my flight being delayed 10 hours after arriving at the airport at 3am. Then when we finally left I was not informed of the 25 hour layover in Morocco and I did not have anything with me for an overnight trip. The airlines did not consider this and refused to allow me to get my luggage. By the time I got to my hotel after being given the run around for 2 hours, all of the stores were closed for me to purchase toiletries and the room had no towels. The meal the hotel offered was not edible and I had to purchase food on my own. I was originally suppose to land in NYC Saturday at 6:30pm, but if all goes as planned I will arrive in NYC Monday morning at 1:30am. The staff with this airline was not helpful, very rude, and one of the staff told me it was my problem that I could not get to the hotel they assigned to me."

Pros: "I boarded the plane feeling very ill and the flight crew went out of their way to ensure that I had food, water, and blankets to try to make my trip as comfortable as possible. Very much appreciated!"

Pros: "Nothing"
Cons: "Everything"

Cons: "Error with the name and not permitted to travel and not refundable. So I am really upset to say the least."

Pros: "I liked the hospitality of the flight attendants"
Cons: "We left a little past the expected time"

Cons: "They canceled the flight without telling anyone including the airport. Airport staff was on the phone with them and said the flights canceled. Then we had to go to 3rd party service who really couldn’t do anything. I had to customer service in the States to finally book myself on another airline. The alternative was to fly to Casablanca and stay there for two days since the next available flight was the 15th. I would have to pay for the second night myself."

Cons: "A whole bank of monitors (at least 6, maybe more that I could not see behind me) in the center part of the cabin was non-functional during the entire 7 hour flight, despite one crew member promising to restart or reboot the system. While he did eventually reboot, it made no difference. The monitors did not work the entire flight."

Cons: "Once again, there were some issues because I am pregnant. There was continued confusion and duplication with the release of liability forms, and then there was an unfortunate incident wherein my water was taken away prior to the boarding area with a promise that I could get more in the boarding area. This turned out not to be the case. Luckily, there was a very kind staff person who ran onto the plane and retrieved a bottle of water for me, but this should not be the policy."

Pros: "Announcements were in many languages (English, Arabic, French, Portuguese) Flights departed and arrived precisely on time"

Pros: "Good movie options"
Cons: "Awful food, slow service"

Pros: "Overall the flights with Royal Air Maroc were mediocre. The crew was typically friendly but I’ve seen much more better customer service. The dinner options are decent but lunch is not even worth serving since it’s a 3 slice cheese sandwich."
Cons: "The airline employees at the Casablanca airport are super unhelpful and definitely not warm and friendly. It appears that they don’t care about customer service or satisfaction. I wasted so much time running around the airport after being told to go to different areas just to talk to someone to resolve a ticket issue. The employees don’t hold any accountability and will pass the buck. The awful experience honestly tainted my view of Morocco as this was the first welcoming point into the country. I suggest that RAM retrain their staff to help customers get their questions answered and to treat them well since we are paying customers. Going forward I will be avoiding Royal Air Maroc."

Pros: "Left on time, landed on time, good legroom, not too packed. Bags arrived."
Cons: "No movies, no wine. Couldn't check-in earlier than 3 hours and had a long wait, so had to bring our luggage into town with us."

Pros: "Friendly staff"

Pros: "Staff are brilliant and helpful."

Pros: "I love the crew"
Cons: "I waited for 3hours 30mins at the airport without food or water. It wasn't like that sometime back."

Pros: "Nothing"
Cons: "I cant even begin to describe this airline. They have no customer service and they make no provisions for their customers. They oversold the flight and when you are 1 min late, they give away your seat ,even though they is a 2 hr delay. There was a cockroach on the plane, and the sad thing is that they had cockroach spay on the plane. This should not be. New tickets had to be bought my my other family, although their flight was delayed. I am definitely reporting them to the better business bureau. They should not be in business at all. Never again"

Pros: "Very nice flight and great service"

Pros: "On return trip, boarding was better and crew was more attentive than outbound flight. There’s still room to kick it up a notch—hot towel service, better food options."

Pros: "The seat back entertainment was decent; good recent releases."
Cons: "Flight was delayed nearly 2-3 hours, for no apparent reason other than the flight crew showing up late. People were asked to queue up and then, after an hour, told that we wouldn't be boarding soon, with no estimated boarding time. On the flight I was next to a talk man who had paid extra for a bulkhead seat, but once his ticket was issued he was in a regular seat. The flight crew absolutely did not care. A number of people missed connecting flights due to the long delay. English announcements were incomprehensible."

Pros: "Thanks you so much everything is great"
Cons: "I don't see my 1 baggage"

Pros: "We boarded, departed, and arrived on time. Decent food and beverages provided twice during the flight. Pillows and blankets were provided too. Nice airline to fly."

Pros: "Not much to like other than i didn't miss my flight"
Cons: "Boarding was a nogjmare. Crew guy tried to make us check in our hand luggage. Not sure why. And we left later than expected."

Pros: "clean, safe ride, friendly staff, flight departed and left on time."

Pros: "Lost luggage and no help."
Cons: "Lost luggage and no help."

Cons: "Really the price is very expensive comparing to customer service which is null 0 , the food is nasty they make you feel like in the hospital , the crew is not helpful at all"

Cons: "They say they provide people with a lounge (salon) to rest in while in transit but the place has no clean toilets, and not Bligh seats to relax and be comfortable. The planes have no entertainment and I feel as though I was targeted and asked to move my seat 3 times before take off! Will not be flying Air Maroc anytime soon."

Pros: "We were completely satisfied. Excellent Job !"

Pros: "Nothing, but services at the counter"
Cons: "The staff at the airport were un respectful. I didn't have idea about the new technology rule to travel from MOROCCO TO USA, and my son's ipad was the problem. He didn't has patient and he was attending in business class and he said he'll not attend more and make me with my son of 5 yrs do again the line and when I asked for the manager he wa."

Pros: "Some of the staff were dismissive and rushed."

Pros: "Service"
Cons: "Food"

Cons: "Pain et viennoiserie glacial."

Pros: "Crew was nice. Flight took off on time and landed 1.5hrs early."

Pros: "Decent food"
Cons: "flight needs wifi - larger selection of films."

Pros: "I like the multimedia especially the movies."
Cons: "I dont like some of their meals"

Pros: "The air hostesses were nice although not too bovered but the food was ok"
Cons: "Up to now I still haven't recovered my 5 suitcases and RAM promise to deliver them to me . Once arrived in Morocco it's was a chaos flights cancelled flights reschedule .. I won't be flying with them anymore ."

Pros: "When I finally reached my destination!!"
Cons: "Crying child for 3 solid hours! A lot of children but this this child was unmanageable! Parents had no control."

Pros: "Crew ,pilots flew well."
Cons: "Food, you need to make the food better"